Luxisleep is a scam

The mattress was alright for a couple of months then it started to deteriorate fast. Our shapes were carved into the mattress and it lost form. I contacted luxi for a refund and they put me in contact with the CEO of the company and he tried to convinced me not to return it (no questions asked return policy?). After a lot of talking and emails, they said they were going to take the return and give me the refund. It took about 2 months for the process to be over, find a charity and donate the mattress. After that, no more emails from luxi. Calls unanswered, completely ignored. THIS COMPANY IS A SCAM!!!!!!! ITS BEEN SINCE MAY 28 (3 MONTHS) NO REFUND!!!!! I returned the mattress and gave it to the local charity they selected and gave them the papers !! AVOID AVOID AVOID AVOID!!!!

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Cons:
  • Return Policy
  • Surface Integrity
  • Transparency
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Don't know Not Rated

Sleep Quality

User rated this bed:
Slightly worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Very Poor "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$1,100 (King) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Much too soft