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great in some ways questionable in others

  • Selection: Poor
  • Expertise: Very poor
  • Service: Good
Pros:
They let us change beds four times!
Return Policy
Cons:
They wouldn't have had to if what I tried in the store was the same as what they delivered.
Product Consistency

Posted by Pam N from Branford, CT on September 4, 2011

I don't trust what they sell, why would two of the same beds (make and model) feel completely different? Why would the bed you ordered feel just right in the store but at home it is too hard. Or a bed that looks ok but after you try to sleep on it, you realize that something is wrong. The bed is like a hill, crowning at the top, sides sloping. I feel totally defeated and sad that I've wasted so much money.

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