We thought our old bed was uncomfortable until we got our Easy Rest mattress which, is anything BUT, easy rest. It is lumpy and bumpy. The "heated mattress" was nothing but an electric mattress pad which just added to the discomfort. The massage motor is so noisy we cannot tolerate using it (even with severe hearing loss). We have had a king size bed for 40 years yet, the salesperson talked us into a queen and, a model we did not want because "he didn't have the correct paperwork" for the size and model we wanted. The company has a strict "no return" policy so now we are stuck with a bed we cannot sleep in.