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Extremely bad customer service, DO NOT SHOP HERE

  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Cons:
Return Policy
Transparency

Posted by Shahnawaz from Virginia Beach, VA on November 11, 2021

Value City Furniture Greenbrier Chesapeake, VA delivered on July-26 damaged sofa. I & delivery person informed store mgr on the same date. I went to the store, Mgr said a full refund will be issued and they will pick up both sofas. After 3 months they picked up the sofas and charged me $720 for return delivery & restocking fee.


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