Q&A Transparency
Mattress Reviews
Praise for Transparency
- The Martinique model by REM Sleep
- The Martinique model by REM Sleep
- The Martinique model by REM Sleep
- The Restonic HealthRest line by Restonic
- Purchased from Gardner White Furniture
- The Abriana Extra Firm model from the Beautyrest Black (Pre-2016) line by Beautyrest
- Purchased from Gardner White Furniture
- The Savant Plush model from the Serta iComfort (Pre-2017) line by Serta
- Purchased from Sweet Dreams Mattress
- The Saatva brand
- The Genius model from the Serta iComfort (Pre-2017) line by Serta
- Purchased from Gardner White Furniture
- The Saatva Classic Luxury Firm 14.5" model by Saatva
- The Saatva Classic Luxury Firm 14.5" model by Saatva
- The Ascend Air Bed System model from the Habitat Furnishings Air Beds line by Habitat
- The Lullaby Earth brand
- The Saatva Classic Luxury Firm 14.5" model by Saatva
- The Saatva brand
- The Saatva brand
- The Loom & Leaf Relaxed Firm model by Loom & Leaf
- The Sterling Flotation line by Sterling Sleep
- The Saatva Classic Luxury Firm 14.5" model by Saatva
- The Saatva brand
- The Saatva Classic Luxury Firm 14.5" model by Saatva
- The Naturepedic Lullaby Earth line by Naturepedic
- Purchased from Amazon
- The Saatva Classic Plush Soft 14.5" model by Saatva
- The Naturalia brand
- The Prichard Ultra Firm model from the Sealy Posturepedic (Pre-2017) line by Sealy
- The PacBamboo Gel model by BedInABox
- The BedInABox Original model by BedInABox
- Purchased from BedInABox
- The Natural Silk Elegance Comfort Adjust Gel model by BedInABox
- The Prichard Ultra Firm model from the Sealy Posturepedic (Pre-2017) line by Sealy
- The Novosbed brand
- The Loom & Leaf Relaxed Firm model by Loom & Leaf
- The White Dove Cambridge line by White Dove
- Purchased from Cincy Beds (Erlanger, KY)
- The Nature's Rest brand
“REM Sleep Martinique - 1868 (Best Bed)”
We purchased this bed in August and are so pleased with it. We are sleeping so much better. My wife was always ending up on the reclining couch in the living room most nights, now she is sleeping all night in the bed. We were able to get a prescription …
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“REM Sleep Martinique - 1556 (Cloud Nine :-))”
It took my wife and I almost two years looking over the different companies and on the last go around at a show in the Convention Center there were 3 companies, the winner "REM Sleep Solutions". I was able to talk to the staff and Owner, totally up front and …
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“REM Sleep Martinique - 6812 (Relax in Ultimate Comfort!)”
Well, it has been almost one year since I purchased my REM bed at the Sacramento Home Show at Cal Expo. My husband had severe pneumonia and had just come home from the hospital. He could not breathe very well when he laid flat on our bed. Nick and Eric …
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“Restonic HealthRest TempaGel - 3803 (It is a great buy for the money.)”
The mattress seems to retain its firmness and shape, especially when it is rotated a quarter turn semi annually.
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“Simmons Beautyrest Black Abriana Extra Firm - 3883 (The purchase was handled professionally from start to fin...)”
The purchase was handled professionally from start to finish. The finance terms could not be beat. And, the free TV was the frosting on the cake. We are very satisfied and we will definitely consider Gardner White and seek out sales associate Lenny B. for future purchases.
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“Serta iComfort Savant Plush - 4004 (Great bed... Highly recommend.)”
“Saatva - 7456 (Best nights sleep in years)”
This mattress is beautiful and everything I hoped it would be. Before this mattress my husband and I might get 3 or 4 hours sleep, tossing and turning and get out of bed about 5 am. The first night sleeping on our new Saatva we went to bed at 9 …
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“Serta iComfort Genius - 4105 (My husband and I are heavy, the middle of the mattress fe...)”
My husband and I are heavy, the middle of the mattress feels sunk in. I roll towards my husband when sleeping. The mattress does not hold it's form for long in the middle. I wake up with back aches.
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“Saatva Classic 14.5" Luxury Firm - 4078 (Best bed I have ever owned)”
I had to replace a 17 year old Kingsdown bed that I had to put a memory foam topper on to make it sleep-able, but even that was failing. It never made its 20 year warranty and new ones are $3000+. I found Saatva through online research and ordered a …
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“Saatva Classic 14.5" Luxury Firm - 4303 (Best Bed for Side Sleepers)”
We recently received our mattress and LOVE IT so far. We are side sleepers and this has turned out to be the best mattress we have had in 25 years. Recently we bought and tried Sleep number iLE and sent it back. In the past we tried memory foam and …
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“Habitat Furnishings Ascend Air Bed System - 4306 (fabulous)”
I assisted a patient of mine who is paralyzed from MS and is unable to reposition herself once in bed. She had tried 3 expensive mattresses with unacceptable results. I researched the web and found habitat air beds that had a 365 day return for refund policy if not totally …
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“Lullaby Earth - 7733 (THE ONLY MATTRESS I WOULD HAVE MY GRANDDAUGHTER SLEEP ON!)”
After doing much research on finding the best mattress for my precious granddaughter I luckily found LULLABY EARTH. I went to Buy Buy Baby and saw other mattresses and we thought the others were made cheaply and poorly. We wanted the "best" for my granddaughter and loved the way it …
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“Saatva Classic 14.5" Luxury Firm - 7821 (Best Decision Ever)”
I have been looking for the last couple of years for a mattress. I was very nervous about making a decision because you really can't tell if you are going to like something by laying on it for 3 minutes in a store. And, very nervous about buying a mattress …
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“Saatva - 8639 (Great bed, great value and great company to buy from)”
I've had this bed for almost a year now. It is just as amazing and fantastic as it was when I got. It is comfortable. properly supporting without being too hard, just plush enough to feel pampering. It's the best. And if that is not enough, the purchase experience was …
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“Saatva - 14366 (saatva Satifies.....)”
Great mattress. Customer service is "OUTSTANDING." Originally ordered their Flagship luxury firm and after a few weeks felt it was too firm for my liking, NO FAULT OF SAATVA. After one phone call and a minimal redelivery charge Saatva promptly sent me their Plush model. I am beyond delighted and …
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“Loom & Leaf Relaxed Firm - 19896 (Great customer service)”
Updated Review from formerly upset customer…. Had some issues with scheduling the delivery time for my Loom and Leaf mattress, contacted the company through email and phone. The following day, received a call from one of their executives with an understanding ear and solution to my problem. He followed up …
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“Sterling Flotation - 6235 (Unbelievable comfort & durability)”
We have had this bed for a very long time (15+yrs.). It has just now started a tiny drip at a seam, I'm guessing. It has a 24mil. liner so the small amt. of moisture is trapped in it. After 4 nights from the detection of the leak, after changing …
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“Saatva Classic 14.5" Luxury Firm - 9036 (Great mattress - Great service)”
I wanted to get back to you to let you know that our entire experience with Saatva - from start to finish - has been wonderful. We are extremely happy with the mattress and the service provided by Saatva. I have been extolling the benefits of the mattress and your …
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“Saatva - 9150 ( This is the best bed EVER! On the first night my back a...)”
This is the best bed EVER! On the first night my back and hips did not hurt. I've had it a month and half. I rotate it once a month so it will level out for the first three months. Would recommend this mattress to anyone. I never write a …
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“Saatva Classic 14.5" Luxury Firm - 9278 (This is the best matress you can buy!)”
3/8/15-this is my updated review of our Saatva mattress: Its now been over a year and my husband and I truly love this mattress. It is exactly the same as when we bought it! No impressions, no breaking down of the edges, no loss of firmness, and really comfortable! Neither …
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“Naturepedic Lullaby Earth - 9532 (Naturepedic is a great product for the whole family!)”
I have Naturepedic mattresses for my kids and I love them. Naturepedic mattresses are certified organic and promote health. The customer service at Naturepedic is excellent
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“REM Sleep Paradise - 10449 (Heavenly sleep)”
This mattress is AWESOME! We've been looking at this bed and adjustable base for two years. My husband tried it out at a home show and told me I had to try it. As soon as I laid down and they adjusted it to 0 gravity it improved my breathing …
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“Saatva Classic 14.5" Plush Soft - 10774 (Very comfortable)”
Saatva Plush soft is great if you are a side sleeper. it has just the right amount of softness but also good support so my hip, shoulder and neck feel comfortable all night. No chemical smell that some new beds have. Excellent value for a very reasonable price.Highly recommended
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“Naturalia - 11863 (If you colud compare as I do.)”
As an airline pilot, I get to compare my mattress at every overnight. For three years, not one mattress has came even close to my own at home. I've said goodbye to back discomfort in the mornings. It's just a pleasure to go to bed now! My wife and I …
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“Sealy Posturepedic Prichard Ultra Firm - 12223 (A slight adjustment if you come from plush.)”
I had a rather plush bed prior, and I thought it would not work at first yet in a couple of days my back adjusted nicely, I haven't had a problem since. The quality is outstanding for there price.
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“BedInABox PacBamboo Gel - 12352 (Everything was easy to setup)”
I purchased the full bed package, which included the frame, the recommended wooden mattress support, and the mattress. The mattress was a bit heavy to carry by myself, but I was able to manage it. The frame and the mattress support were easier to carry up stairs. The frame's instructions …
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“BedInABox Original - 13056 (Best buy for your money)”
My previous bed was a $3,000 Dr. Scholls technogel foam mattress. Compared to this bed, it was absolutely terrible. It was too firm (despite feeling comfortable in the store), too tall, and all around uncomfortable. Now I have a BedInABox PacBed Original Gel on top of their suggested wooden frame …
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“BedInABox Natural Silk Elegance Comfort Adjust Gel - 23064 (Great mattress and shopping expereince)”
This was a big improvement over our last mattress. Very comfortable and good shopping experience. I'll never buy a mattress in a brick and mortar store again!
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“Sealy Posturepedic Prichard Ultra Firm - 40218 (It' great for anyone with back problems)”
I'm glad i purchase this mattress and for the price it was a steal. anyone with back problems should check this mattress out.
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“Novosbed - 41747 (Phenomenal bed and excellent customer support!)”
Never thought I'd be buying a bed from a website, but after numerous disappointments buying from mattress store and reading all the positive reviews on the novosbeds I decided to try my luck and buy the Queen medium firm (Aria) model. Suffering from sciatica about 8 years ago I have …
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“Loom & Leaf Relaxed Firm - 43709 (Love our Loom & Leaf)”
I couldn't wait another day to share our L & L experience. We had a 10 year old coil mattress that was causing us much pain and grief each night. So like many, we began our search for a new mattress. I am thrilled we chose as we did and …
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“White Dove Cambridge - 46329 (We bought the Platinum model)”
Was a skeptic at first since the brand was new to me. Salesman explained about the company White Dove, and we decided to take the plunge. This mattress is SO comfortable! I sit on the edge of the bed a lot and am very impressed with the edge support. Would …
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“Nature's Rest - 3917 (The most comfortable bed I have ever slept in!)”
This is by far the most comfortable bed I have ever slept in. There is the perfect amount of comfort and support. I have a bad lower back and this mattress gives me the exact amount of support I need while relieving discomfort from certain pressure points. I have ever …
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Complaints for Transparency
- The Dr Breus Bed (IBC) line by International Bedding
- Purchased from Sleepy's
- The King Koil brand
- The Beautyrest brand
- Purchased from Gardner White Furniture
- The Smyrna Luxury Firm Pillowtop model from the Beautyrest Elite line by Beautyrest
- The Insight model from the Serta iComfort (Pre-2017) line by Serta
- Purchased from Raymour & Flanigan (Lake Grove, NY)
- The Eclipse brand
- The Dreamwell model by Beautyrest
- The Southerland line by Southerland
- The Saatva Classic Luxury Firm 14.5" model by Saatva
- The NordicRest brand
- Purchased from American Freight
- The Sleep Adjustment Bed model by iSleep
- The Kameryn Tight Top Plush model from the Beautyrest Black (Pre-2016) line by Beautyrest
- Purchased from Macy's (Tukwila, WA)
- The i8 bed model from the Sleep Number Innovation Series line by Sleep Number
- The Sleep to Live line by Kingsdown
- Purchased from Bob Mills Furniture
- The Symbol-Pedic line by Symbol
- The San Martin Hybrid Memory Foam Pillow Top model by Hampton & Rhodes
- The Quail Creek Ultra Plush Pillowtop model from the Hampton & Rhodes line by Hampton & Rhodes
- The Sorento Super Pillow Top model from the Serta Perfect Sleeper (Pre-2019) line by Serta
- The Silver Dream Ultra Plush Boxtop model from the Stearns & Foster Silver Dream line by Stearns & Foster
- The Ghostbed Flex model by GhostBed
- The Serta Vera Wang line by Serta
- The Natural Form brand
- The Saatva Classic Luxury Firm 14.5" model by Saatva
- The Luxi 3-in-1 model by Luxi
- The Strobel Waterbeds line by Strobel
- The Charles P. Rogers brand
- The Diamond 3 Firm Pillowtop model from the Beautyrest Hotel line by Beautyrest
- The Nectar brand
- The Kales Memory Foam model by Serta
- The Eco Terra brand
- The Brooklyn Bedding Bloom Hybrid line by Brooklyn Bedding
- The EcoCloud Hybrid model by WinkBed
- The Englander brand
- The Heritage Sleep Products brand
- The Desiree Luxury Firm model from the Beautyrest Black (Pre-2016) line by Beautyrest
- The Sleep Number Innovation line by Sleep Number
- The Sleepwell brand
- The Sleep Number brand
- The Cypress Bamboo 11" model by Brentwood Home
- The Symbol brand
“Dr Breus Bed (IBC) - 1232 (Misrepresented)”
I purchased a Dr. Breus Signature bed from Sleepy's. I was assured by sales people including the district manager that the bed is made of all natural materials including only natural latex (primary ingredient) and soy. The documenation/sales materials in the store states the same. I am allergic to polyurethane …
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“King Koil - 2640 (### Do NOT buy King Koil or any Comfort Solutions Product)”
We purchased a mattress, had major problems with it within the first month. The King Koil product that we purchase was manufactured in Florida by Dixie Bedding. Our Comfort Solutions product, King Koil Exquisit, was anything but exquisite as we observed major product defects within the first month of owning …
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“Beautyrest - 3729 (After Initial Problems, I'm Sleeping Like a Baby)”
Wow, what can I say, I ordered a headboard that I was told was adjustable full/queen, and a queen size mattress. When I found that the headboard wasn't adjustable, I swapped the queen for a full so it would fit the headboard (which was on backorder). When I finally received …
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“Simmons Beautyrest Elite Smyrna Luxury Firm Pillowtop - 16910 (Terrible Durability)”
We've had to replace this twice already mattress within 4 months of sleeping on it because the top layer of material became detached from the rest of the mattress resulting is lumps all over the bed. Simmons replaced it the first two times but now refuses stating insufficient bed frame …
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“Serta iComfort Insight - 15690 (awful)”
we purchased this bed from the store in july 2014. when we tried this in the showroom, we were over the moon. after a few years with an innerspring that just wasn't doing it, this was absolutely wonderful. what arrived at our door was a totally different story. it was …
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“Eclipse - 12949 (Eclispe receives "F" rating from New Jersey BBB)”
Before you purchase an Eclispe Mattress and foundation check with the Better Business Bureau (“BBB”) of New Jersey you will see Eclispe Of New Jersey Eclispe International has received a “F” rating, the lowest rating the BBB gives to a company. It is my understanding the “F” rating was given …
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“Beautyrest Dreamwell - 6240 (HORRIBLE BED)”
My first Simmons Beautyrest Dreamwell Cliff Haven Plush Pillow Top was replaced after just 3 months. This is the second mattress I've had for about 1 year and today has been inspected. Shows obvious 2 inch sink in middle. Back and neck problems have now escalated due to this poorly …
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“Southerland Collection - 6996 (Ridiculous service and quality)”
Never eveer nuy this product Bought one 8 months ago and it make sound like a donkey. claimed for warranty and it got denied I will buy a air mattress but not this brand New house to sort now and will not go near this brand - absolutely shocking worse …
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“Saatva Classic 14.5" Luxury Firm - 9119 (Very misleading sales tactic)”
Their website claims that this Saatva mattress is Made of Organic Cotton and the foam used is a "bio based foam". No one knows what that means. So I started a chat when them and was told that the was was either made from soy or corn oil. It was …
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“NordicRest - 9578 (NordicRest is owned by American Freight)”
American Freight sells total garbage. Their products are the lowest of the low, and Nordic Rest is a total ripoff.
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“iSleep Sleep Adjustment Bed - 10770 (Terrible bed. Did not honor refund either.)”
Called Isleep because my chiropractor claimed it was a great bed. Talked with the salesman, Lynn, about the bed for a bit and asked if it came with a metal frame so we wouldn't have to go buy a new one, Lynn stated it did. Received bed, metal frame was …
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“Simmons Beautyrest Black Kameryn Tight Top Plush - 11992 (Buyer Beware - Foam Does NOT 'Loosen Up')”
If you like a very firm mattress, this is for you! I bought this mattress because I have a very bad lower back - degenerated lumbar disks and need good support. I'm 5'9", 130 lbs. This mattress has a lot of foam on the top above it's firm coils and …
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“Sleep Number Innovation i8 bed - 18350 (Not exactly what they claim it to be.)”
Do you like experimenting with your sleep? Do you like paying large sums of money for add ons that other products can provide for free? Do you like that half inflated air mattress, going to fall out of the bed, watch your partner bounce when you roll over feeling? This …
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“Sleep to Live - 22863 (Worst buy I ever made, it was a $ 8,000.00 mistake.)”
Don't trust the in store computer sleep surface diagnostic test. The printout said my wife needed a Med. Firm (Blue) I needed a Extra Firm (Red). Bob Mills could provide this dual surface requirement in multiple sizes, but none are kept in stock. We ordered a Cal. King with the …
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“Symbol-Pedic - 316988 (Should have kept shopping....)”
First I wasn't happy that I couldn't flip the mattress. All we can do is move it from one side to the other. Sides of mattress started giving in within 1 year. Constantly wake up with middle and lower back pain. Have to add extra pillows under sides / lower …
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“Hampton and Rhodes San Martin Hybrid Memory Foam Pillow Top - 146825 (didn't get the one I ordered)”
Company ripped me off by sending me a generic mattress, wish I could find a way to legally go after the company
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“Hampton & Rhodes Quail Creek Ultra Plush Pillowtop - 374442 (The sales person at Mattress Firm Oakbrook, Ill... made i...)”
The sales person at Mattress Firm Oakbrook, Ill... made it sound like we were getting a steal by purchasing at Hampton & Rhodes mattress (knowing they were closing down soon). I purchased the mattress Feb 2018 and I feel like I roll to the middle every night..The mattress squeaks when …
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“Serta Perfect Sleeper Sorento Super Pillow Top - 40676 (painful I sleep on the couch)”
We had painful backs right away we put a 3 inch memory foam pad on it which was slightly better I sleep on the couch most nights my back will not relax in any position on this mattress it was a waste of money
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“Stearns & Foster Silver Dream Ultra Plush Boxtop - 42195 (Fantastic bed when new but disappointing over time...)”
For the first 5 years, this bed was everything I had hoped it would be: just right in the areas of warmth, softness/firmness, comfort... Great for side-sleeping and no discomfort on my hips or back. But, as mentioned, it began to sag in the middle after only 5 years. Sleeping …
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“GhostBed Flex - 373215 (Very bad)”
Not only is this mattress not good but the customer service and policies are just as bad. Ghostbed advertises hassle free which means no complications or bother but that’s a big lie. I been trying to return this bed but I’m getting hassled like crazy. I would not recommend this …
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“Serta Vera Wang Serenity - 379944 (4,000 FOR 'LATEX THAT WAS POLYURETHANE!!!!)”
In 2007 when I purchased this (king), I was told this was 100% Latex made from rubber wood tree. Not ever thinking the salesman was LYING, so I did not look at the law tag. I didn't even know what a law tag was or existed when I purchased this. …
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“Natural Form - 381304 (Lumpy the air coils leak replaced once about a year ago)”
There was a website that advertized the mattress that were used in Hilton Garden inn and were double sided. This mattress is singled sided should have sent it back immediately false advertising. called a couple of times but hold and rudeness was all I ever got finally they sent me …
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“Saatva Classic 14.5" Luxury Firm - 336111 (Think twice)”
Order went great, delivering was wrong, then corrected, started having upper arm pain, by myself and Husband. Called rep got the run around, offered topper for year old mattress which if it were a good bed you shouldn't need. Rep over spoke and you couldn't get a word in. Really …
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“Luxi 3-in-1 - 305722 (Luxisleep is a scam)”
The mattress was alright for a couple of months then it started to deteriorate fast. Our shapes were carved into the mattress and it lost form. I contacted luxi for a refund and they put me in contact with the CEO of the company and he tried to convinced me …
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“Strobel Waterbeds - 410255 (Bait and Switch?)”
Ordered package bed and "waveless" mattress. Mattress does not look like retail picture. Strobel said it is the same. Here's the video of it: https://www.dropbox.com/s/ds0433dcbwivdf2/20191013_151044.mp4?dl=0
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“Charles P. Rogers - 425801 (BUYER BEWARE)”
VERY BAD CUSTOMER SERVICE-ONLY CARE ABOUT THE SALE-BUYER BEWARE!! Dealt with TINA CARLINO over the phone in the NYC office and was given false information about the warranty on the Mattress. Was told in order for the warranty to be effective I MUST buy their $500 boxspring. So of course …
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“Simmons Beautyrest Hotel Diamond 3 Firm Pillowtop - 441147 (Sleeping on a roller coaster)”
Biggest ripoff. The Brick is the worst company to deal with after up selling all the other shit to make sure the warranty is good on it. Then want you to jump through hoops to use the warranty. The mattress is like rolling hills.
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“Nectar - 453227 (SCAM Offer for $75 Amazon Gift Card)”
While I am overall happy with the mattress, their customer service is horrible. I have been in contact via e-mail with Nectar for two months for both myself and the person to whom I referred the mattress. The on-line offer, verbally confirmed by Nectar in the one phone call in …
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“Serta Kales Memory Foam - 480180 (Sagging nightmare within 1 year.)”
Terrible sagging 1 year into ownership. Company would not honor the warranty because they claimed there weren't enough support feet in the bed frame. This is bologna, because that is the same frame they honored a warranty claim for a previous mattress with. The bed is a Rooms2Go wooden frame, …
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“Eco Terra - 509012 (No support sinkhole cheap springs)”
January 2021 Horrible I felt bullied nobody will respond to my calls or my emails other than telling me that without the original box they won't take a return and I have to keep it in my home for 30 days otherwise they're going to charge me $99 but they're …
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“Brooklyn Bloom Hybrid - 510618 (Supportive, But Too Firm...& Greenwashing)”
The company was good with returns. They did not hassle me or make it difficult, no delays in processing the return. The mattress seemed well made and the spring system seemed good & supportive. However, it was too firm in the hip area for side sleeping & caused some pressure …
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“WinkBed EcoCloud Hybrid - 510627 (Softer than most latex mattresses, but false advertising)”
I purchased the EcoCloud Hybrid because they advertise it to be, “100% All-Natural, Absolutely no synthetic foams, fibers, fillers, glues or dyes.” “ No chemicals, sprays or synthetic materials are used ever”. This is important to me because I have chemical sensitivities & asthma. I have known reactions to adhesives, …
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“Englander - 521583 (Terrible mattress)”
I bought a Beauty Rest and Scott switched it to a terrible Sutherland mattress from Oregon Mattress that was closed down. He brought another, same brand that was worse, he says he's done helping and so is his Brother Eric. No Beauty Rest and I have a failed back surgery …
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“None - 531574 (Mattress switched from what we bought)”
In showroom mattress was upgraded for 400 dollars extra on each. Purchased rize adjustable beds, king size but you get two single XL mattresses. Mattresses are showing depression in center and when you lay flat they make you lean to one side. Trying to use warranty that came with it, …
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“Beautyrest Black Desiree Luxury Firm - 563511 (Foam layers sag & give-out in less than 2 years)”
I bought a Beautyrest "Black Desiree Firm" mattress with a suggested retail of over $2k. So I thought I was buying quality that would last, It didn't! I am not a large person. I am height / weight proportionate weighing 165 lbs. So I was very surprised to realize my …
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“Sleep Number Innovation - 564186 (Don't buy)”
This company is a rip off scam. Mattresses are nothing but an overrated air mattress and don't back the warranty. Customer service is nonexistence and they could care less about your problems. Once they have your money, they don't care. Then you're stuck with the base, because in tiny print …
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“Sleepwell - 597526 (Warranty not provided)”
In the disguise of Warranty Sleepwell Mattress are looting the customer by asking to pay hefty amount for replacement even though their products carry a Warranty of 7 years and some of the products for even 10 years. They are totally misleading the customers by publishing warranty of the product …
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“Sleep Number - 597549 (SCAM!!!)”
The in store staff was phenomenal and so was customer service online. I am however extremely displeased with the company themselves. They advertise a money back guarantee within 100 days of service but don't tell you about the $500 dollars you have to pay for pickup and delivery that is …
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“Brentwood Home Cypress Bamboo 11" - 620421 (Mattress cover not as claimed)”
Brentwood Home claims their mattress cover is bamboo with wool lining. This is incorrect. The law tag states 100% polyester. Dealing with customer service is a headache. I strongly recommend avoiding this brand and their deceptive marketing practices.
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“Symbol - 641537 (Symbol its very dishonest about their warranty)”
One month after purchase I contacted Symbol because my mattress was sunken and it clearly states on their website that sinking is covered but they denied my claim bc they said it had to be sunken by 2.5 inches or more. This has been the most uncomfortable breed I’ve ever …
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Store Reviews
Praise for Transparency
- Purchased from Syracuse Mattress (Syracuse, NY)
- The Therapedic brand
- Purchased from Ashley Furniture (Champaign, IL)
- Purchased from Mattress Land (Woodbridge, VA)
- The NxG 100 model from the Beautyrest NxG line by Beautyrest
- Purchased from Raymour & Flanigan (Lawrence Township, NJ)
- The Sealy Posturepedic (Pre-2017) line by Sealy
- Purchased from Brielle Furniture (Sea Girt, NJ)
- Purchased from Mattress City (Everett, WA)
- The Emerald brand
- Purchased from Bedland (Evansville, IN)
- Purchased from Star Furniture
- The Insight model from the Serta iComfort (Pre-2017) line by Serta
- Purchased from Sleep Source (Carefree, AZ)
- Purchased from Sweet Dreams Mattress (Mooresville, NC)
- Purchased from Mattress and More (Elizabethtown, KY)
- Purchased from Denver Mattress (Tulsa, OK)
- Purchased from Denver Mattress (Aurora, CO)
- Purchased from Bedding Mart (Jonesboro, AR)
- Purchased from Miskelly Furniture (Pearl, MS)
- Purchased from Denver Mattress (Fort Wayne, IN)
“Syracuse Mattress inSyracuse,NY - 1497 (Fantastic Experience)”
Had a great experience at Syracuse Mattress while buying a bed for my son at college. Awesome people and delivered our mattress within an hour of purchase. Unlike other stores we visited Syracuse Mattress made us feel comfortable and at ease without playing games with pricing. We told them what …
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“Ashley Furniture Home Store inChampaign,IL - 1492 (Great Experience )”
I built a new house and needed new furniture. I went to several different furniture stores and when i went to Ashley Furniture and seen the selection they had I knew this was the place I was going to buy. I met with a very friendly and helpful salesman by …
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“Mattress Land inWoodbridge,VA - 1437 (Excellent Service by Ms. Diana)”
I would like to say that Ms. Diana is a outstanding sales person. We had been looking for about 3-4 months and every time we came to her store she answered all of our questions and even entertained our boys. She was very honest and forthcoming about their mattresses and …
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“Raymour & Flanigan inLawrence Township,NJ - 1034 (good customer service)”
Mostly a furniture store with a selection of mattresses as well. They had a decent selection and were a much nicer alternative to the typical mattress store. Salespeople seemed knowledgeable, friendly and trustworthy. Overall, a great bed buying experience. Good prices too. One caveat - I wasn't looking for an …
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“Brielle Furniture inSea Girt,NJ - 1108 (terrific service)”
very honest and extremely professional and polite. had a great experience and we've become lifelong customers. we had a question on something and the manager called us back right away. this is the type of customer service I wish I got with every product I buy. definitely give these guys …
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“Mattress City inEverett,WA - 1449 (Perfect mattress set, excellent service!)”
I had been to five or six mattress stores between Marysville and Everett and really wasn't sure about where to take the $$ plunge and actually go through with the purchase of my first new mattress. The couple that owned this store were very informative and demonstrated transparency as they …
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“Bedland inEvansville,IN - 1123 (best that you can buy)”
In a world were all things are made over seas and of shady matrial .i can finaly say i found a store that will take the time to make sure i get what i need as well as provide quality and time .they are not big and waiting to pass …
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“Star Furniture - 1597 (Awesome store!)”
Kent helped us pick out about 3 rooms of furniture he is the best. He was very upfront and honest about pricing and allowed us the room to look around and pick things without rushing or pressuring us to buy. Our purchases were delivered and assembled on time and our …
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“Sleep Source inCarefree,AZ - 2456 (Sweet Dreams In Cave Creek AZ)”
Todd my salesmen was awesome. No pressure, No sales line, Very knowledgeable on every mattress in the store. Todd listened to my needs, and I wound up with the perfect Sterns and Foster mattress at a great price. I did shop around and every other store I went to had …
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“Sweet Dreams Mattress inMooresville,NC - 2876 (Trusted Bed Source)”
These guys know what sleep quality is and the applied concepts that best suit your rest requirements.
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“Mattress & More inElizabethtown,KY - 3887 (Couldn't be happier!)”
Jason made this experience seamlessly easy. I told him what I wanted and the budget to work with. I ended up buying 2 mattresses. He was very knowledgeable and professional but had a good sense of humor and nice personality. Was very friendly and patient. I appreciated his honesty in …
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“Denver Mattress inTulsa,OK - 15527 (No Pressure (Mattresses and Salespeople)...)”
My wife and I went mattress shopping for the first time in our 15 years together (previously ordered beds-in-a-box). Went to Mattress Firm first and experienced first-hand why people loathe mattress shopping...lot's of sleazy sales tactics (like only the most expensive mattresses seemed to be in-stock; unless you explicitly asked …
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“Denver Mattress inAurora,CO - 17224 (Great service, in and out with what we needed!)”
Kevin listened to what our needs were and didn’t try to upsell. He was transparent about pricing to ensure we were comfortable with our choices.
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“Bedding Mart inJonesboro,AR - 18373 (Nice, easy salespeople helped find a good bed.)”
Went into the Bedding Mart Red Wolf location downtown, really nice folks. They had delivery but I picked it up. No hassle so I had time to leave a review.
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“Miskelly Roomstore inPearl,MS - 18839 (Great experience)”
Shopped online before getting there. Salesperson explained that my selection online was not on the sales floor but he did not suggest going with the brand I had chosen and helped me pick out something else in same price range.
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“None - 20871 (Excellent experience thanks to Wyatt! He had an extensive k)”
Excellent experience thanks to Wyatt! He had an extensive knowledge about the different mattress types, materials, and brands. He thoroughly explained the pros and cons of each option and helped me in determining what mattress would fit my needs. He provided great recommendations, was transparent about pricing, made the purchasing …
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Complaints for Transparency
- Purchased from Mattress Express (Mooresville, NC)
- Purchased from Tiffany Dinettes (Farmingdale, NY)
- The Sealy brand
- Purchased from City Mattress (Niagara Falls, NY)
- The PranaSleep brand
- Purchased from Design Within Reach (Portland, OR)
- Purchased from Sleep Train (Rancho Cordova, CA)
- The Beautyrest Black (Pre-2016) line by Beautyrest
- Purchased from Star Furniture (Bakersfield, CA)
- Purchased from Sleep Country Canada
- The Serta iComfort (Pre-2017) line by Serta
- Purchased from Ortho Mattress (Ventura, CA)
- The Ortho brand
- Purchased from 1-800-Mattress
- Purchased from Sleepy's (Concord, NH)
- The Serta Perfect Sleeper (Pre-2019) line by Serta
- Purchased from Midtown Furniture Superstore & Mattress Center (Madison, NC)
- The Sealy brand
- Purchased from Sleep Train (San Francisco, CA)
- The Beautyrest World Class (Pre-2014) line by Beautyrest
- Purchased from Mattress Discounters
- Purchased from Mancini's Sleepworld (Mountain View, CA)
- The Cannon Sleep brand
- Purchased from JR Furniture (Richmond, BC)
- Purchased from Sleepy's
- Purchased from Mattress Firm (Royal Palm Beach, FL)
- Purchased from Curacao (Santa Ana, CA)
- Purchased from Mattress Showroom (Rancho Mirage, CA)
- Purchased from Mattress Giant (Salisbury, MD)
- The Beautyrest World Class (Pre-2014) line by Beautyrest
- Purchased from Mills & Thomas (Swansboro, NC)
- The Beautyrest World Class (Pre-2014) line by Beautyrest
- Purchased from Mattress Giant
- Purchased from Mattress 1 One (Orange Park, FL)
- The OrthoTempered line by Ortho
- Purchased from Mattress Company (Sandusky, OH)
- Purchased from Sleep Therapy Mattress Center (Lexington, NC)
- The Cool Therapy 4000 LXVS Ultra model from the Park Place Sleep Therapy line by Park Place
- Purchased from Ashley Furniture (Melbourne, FL)
- Purchased from Sleepy's
- The Natural Form brand
- Purchased from Mattress Direct (Conway, SC)
- The Sealy brand
- Purchased from China Towne Furniture (Syracuse, NY)
- Purchased from Restwell Mattress (Lakeville, MN)
- The Stearns & Foster Hotel line by Stearns & Foster
- Purchased from The Brick
- Purchased from Valley Furniture Warehouse (Albuquerque, NM)
- Purchased from Chesley Sleep Center (Guilford, CT)
- Purchased from Sleepy's (Ramsey, NJ)
- The Cloud Supreme (2010) model from the TEMPUR-Cloud Collection (Pre-2014) line by TEMPUR-Pedic
- Purchased from American Freight
- The Stewart & Hamilton brand
- Purchased from Sleepy's (Poughkeepsie, NY)
- Purchased from Sleep America (Phoenix, AZ)
- Purchased from Mattress Outlet (Morristown, TN)
- The Beautyrest Black (Pre-2016) line by Beautyrest
- Purchased from Ashley Furniture (Birmingham, AL)
- Purchased from Sleepy's
- Purchased from Bernie & Phyl's Furniture (Westborough, MA)
- Purchased from Linder's Furniture (Costa Mesa, CA)
- Purchased from Mattress King (Springdale, AR)
- The Sealy Posturepedic (Pre-2017) line by Sealy
- Purchased from Sit n Sleep (Torrance, CA)
- Purchased from Home Furnishings Direct (Cottonwood, AZ)
- The TEMPUR-Cloud (Pre-2014) line by TEMPUR-Pedic
- Purchased from Blue Ridge Bedrooms (Boone, NC)
- The Beautyrest brand
- Purchased from Sleepy's
- Purchased from Mattress Firm (Leesburg, FL)
- The Beautyrest Black (Pre-2016) line by Beautyrest
- Purchased from All About Backs (Ardmore, OK)
- The Serta brand
- Purchased from Joplimo Mattress
- Purchased from Wisconsin Bedding (Monona, WI)
- Purchased from Original Mattress Factory (Springfield, OH)
- Purchased from Sleepy's (Branford, CT)
- The Nature's Rest brand
- Purchased from RC Willey
- The Nature's Rest brand
- Purchased from Simmons Mattress Gallery (Calgary, AB)
- Purchased from Savvy Home Furniture (Monroe, WA)
- Purchased from What A Mattress (Munford, TN)
- Purchased from Ashley Furniture (Las Cruces, NM)
- Purchased from Jordan's Furniture (New Haven, CT)
- Purchased from Sleep Doctor Mattress Store (Jackson, MI)
- Purchased from Ashley Furniture (Shallotte, NC)
- Purchased from Denver Mattress (Albuquerque, NM)
- Purchased from Main Street Mattress (Farmville, VA)
- Purchased from Mr Mattress (Anderson, SC)
- Purchased from Metro Mattress Outlet (Buford, GA)
- Purchased from Vivian’s Quality Furniture (Escondido, CA)
- Purchased from Michael's Furniture (Brick, NJ)
- Purchased from Mattress Firm (Albuquerque, NM)
- Purchased from Mattress 1 One
- Purchased from Sleep King
- Purchased from Mattress Depot (Spanish Fort, AL)
- Purchased from Sears (Lincoln Park, MI)
- Purchased from Ashton Furniture
- Purchased from Ashley Furniture (Secaucus, NJ)
- Purchased from Rooms To Go
- Purchased from Mathis Home (Oklahoma City, OK)
- Purchased from Raymour & Flanigan (Brookfield, CT)
- Purchased from Sleep Doctor Mattress Store (Kentwood, MI)
- Purchased from Home Appliance (Oceanside, NY)
- Purchased from Bedding Mart (Rogers, AR)
- Purchased from Kings Furniture and Mattress (Miamisburg, OH)
- Purchased from Mattress 1 One (West Melbourne, FL)
- Purchased from Cardi's Furniture & Mattress (South Attleboro, MA)
- Purchased from Bob's Discount Furniture (Seabrook, NH)
- Purchased from Mattress 1 One
- Purchased from Mancini's Sleepworld (Stockton, CA)
- Purchased from Mattress Smart and Decor (Highspire, PA)
- Purchased from Sit n Sleep (Santa Ana, CA)
- Purchased from Big's Furniture (Henderson, NV)
- Purchased from BedMart (McMinnville, OR)
- Purchased from Mattress City (Everett, WA)
- Purchased from Walker's Whidbey Furniture (Oak Harbor, WA)
- Purchased from Bedding Mart (Rogers, AR)
- Purchased from Joplimo Mattress (Springfield, MO)
- Purchased from Ashley Furniture
- Purchased from Best Sleep Centre (Winnipeg, MB)
- Purchased from Mattress Gallery Direct (Franklin, TN)
- Purchased from American Freight (Tampa, FL)
- Purchased from Miles Home Furnishings (Martinsville, IN)
- Purchased from Sleep Central (Richardson, TX)
- Purchased from Mattress Factory Outlet
- Purchased from Ashley Furniture (Woodbridge, VA)
- Purchased from Fred's Beds (Wilmington, NC)
- Purchased from Mattress 1 One
- Purchased from Goffena Furniture (Sidney, OH)
- Purchased from Carolina Furniture Concepts (Arden, NC)
- Purchased from Bob's Discount Furniture (Seabrook, NH)
- Purchased from Ashley Furniture
- Purchased from Quality Mattress Outlet (Austintown, OH)
- Purchased from Slumberland (Springfield, MO)
- Purchased from Loon Mountain Rustics (Lincoln, NH)
- Purchased from Sleepy's (Norwalk, CT)
- Purchased from Bob's Discount Furniture (Stoughton, MA)
- Purchased from Mattress 1 One (Ocala, FL)
- Purchased from Sleep Doctor Mattress Store (Kentwood, MI)
- Purchased from Aaron's (Lake City, FL)
- Purchased from Mattress Firm
- Purchased from Top Drawer Furniture (Sarasota, FL)
- Purchased from The Dump (Atlanta, GA)
- Purchased from Dream City Mattress (Herkimer, NY)
- Purchased from Sleepy's (Carle Place, NY)
- Purchased from The Brick (London, ON)
- Purchased from Texas Bed Company (Beaumont, TX)
- Purchased from Barbo's Furniture (Dennis Port, MA)
- Purchased from Ashley Furniture (Greenfield, WI)
- Purchased from Ashley Furniture (Lynchburg, VA)
- Purchased from Wayside Furniture House (Raleigh, NC)
- Purchased from DeMeyer Furniture (Meridian, ID)
- Purchased from OptiRest Mattress (San Antonio, TX)
- Purchased from The Mattress Store (St. John's, NL)
- Purchased from Raymour & Flanigan
- Purchased from Roby's Furniture & Appliance (Lincoln City, OR)
- Purchased from Mattress Firm (Carle Place, NY)
- Purchased from Gardner White Furniture (Auburn Hills, MI)
- Purchased from Mattress Connection (Fort Oglethorpe, GA)
- Purchased from Furniture Expressions (Fayetteville, GA)
- Purchased from Mattress 1 One (Miami, FL)
- Purchased from Decor Furniture (Santa Cruz, CA)
- Purchased from JCPenney
- Purchased from The Dump
- Purchased from Landmark Affordable Furniture (Katy, TX)
- Purchased from Mattress 1 One (Orange City, FL)
- Purchased from Furniture Depot (Brampton, ON)
- Purchased from Mattress Firm (Dalton, GA)
- Purchased from The Brick (Chilliwack, BC)
- Purchased from Hanover Furniture (Hanover, PA)
- Purchased from Badcock Home Furniture (Brandon, FL)
- The Badcock brand
- Purchased from Sammon's Beds n More (Red Wing, MN)
- Purchased from Popular Mattress (El Paso, TX)
- Purchased from Mattress Firm (Houston, TX)
- Purchased from American Freight (Merrillville, IN)
- Purchased from Slumberland (Mankato, MN)
- Purchased from Bob's Discount Furniture (Nanuet, NY)
- Purchased from Midwest Mattress (Urbandale, IA)
- Purchased from Bob's Discount Furniture (Salem, NH)
- Purchased from Mattress Firm (McKinney, TX)
- Purchased from Mattress Firm (Chico, CA)
- Purchased from Colfax Furniture Distributors (Greensboro, NC)
- Purchased from The Dump
- Purchased from American Furniture Warehouse
- Purchased from Americas Mattress
- Purchased from Delta Mattress & Sofa Outlet (Eureka, CA)
- Purchased from Weekends Only Furniture & Mattress (St Peters, MO)
- Purchased from Sleep Country Canada (Red Deer, AB)
- Purchased from Johnson's Fine Furniture (Newberg, OR)
- Purchased from Bedzzz Express (Pell City, AL)
- Purchased from Mattress Direct (Harvey, LA)
- Purchased from American Furniture Warehouse (Colorado Springs, CO)
- Purchased from Mattress Discounters (Bel Air, MD)
- Purchased from Mattress Firm (Brentwood, MO)
- Purchased from Furniture Discounters (Reno, NV)
- Purchased from Eller & Owens Furniture (Franklin, NC)
- Purchased from Price Point Furniture (Madison, TN)
- Purchased from Mallette Furniture (Cleveland, MS)
- Purchased from Belpre Furniture (Belpre, OH)
- Purchased from Value City (Chesapeake, VA)
- Purchased from Hoffman's Furniture (Moore, OK)
- Purchased from Mattress Land (Carson City, NV)
- Purchased from Mattress King (Fort Smith, AR)
- Purchased from Ashley Furniture (Geneva, NY)
- Purchased from Mattress Outlet (Ludington, MI)
- Purchased from Blissful Sleep (Canoga Park, CA)
- Purchased from Mattress World Northwest (Salem, OR)
- Purchased from Gardner White Furniture (Rochester Hills, MI)
- Purchased from Mattress Firm (Minnetonka, MN)
- Purchased from Farmers Home Furniture (Tarboro, NC)
- Purchased from Best Sleep Centre (Winnipeg, MB)
- Purchased from Gardner White Furniture (Warren, MI)
- Purchased from Ashley Furniture (Fairfield, NJ)
- Purchased from Furniture and Mattress Discounters
- Purchased from Rooms To Go (Friendswood, TX)
- Purchased from Mattress Firm (Princeton, NJ)
- Purchased from Gardner White Furniture (Rochester Hills, MI)
- Purchased from Standard Furniture (Cullman, AL)
- Purchased from Bothell Furniture (Bothell, WA)
- Purchased from Mattress Firm (Nashua, NH)
- Purchased from Mattress Firm (Denton, TX)
- Purchased from Mattress Firm (San Jose, CA)
- Purchased from Mattress King (Rogers, AR)
- Purchased from Sleep Country Canada (Belleville, ON)
- Purchased from Mattress Firm (Reynoldsburg, OH)
- Purchased from Relax the Back (Laguna Niguel, CA)
- Purchased from Ashley Furniture (Springfield, MO)
- Purchased from Bedzzz Express (Hoover, AL)
- Purchased from The Brick (St. Catharines, ON)
- Purchased from Metro Mattress (Geneva, NY)
- Purchased from Mattress Firm (Killingly, CT)
- Purchased from Doms Mattress Store
- Purchased from US-Mattress (Canton, MI)
- Purchased from Mattress Firm (Old Bridge, NJ)
- Purchased from Crate & Barrel (Houston, TX)
- Purchased from Mattress Warehouse Utah
- Purchased from Ashley Furniture (Lufkin, TX)
- Purchased from Macy's (Holyoke, MA)
- Purchased from Ivan Smith Furniture (Bossier City, LA)
- Purchased from America's Mattress (Pineville, NC)
- Purchased from The Brick (Calgary, AB)
- Purchased from Brentwood Home
- Purchased from Langlois Appliance & Furniture (Muskegon, MI)
- Purchased from Mattress Firm (Hickory, NC)
- Purchased from Leon's Furniture (Sudbury, ON)
- Purchased from Value City (Monroeville, PA)
- Purchased from Raymour & Flanigan (Clifton Park, NY)
- Purchased from JR Furniture (Gresham, OR)
- Purchased from Sleep Country Canada
- Purchased from Mattress Direct (Gulfport, MS)
- Purchased from Metro Mattress (Olean, NY)
- Purchased from Ashley Furniture (Joplin, MO)
- Purchased from Gardner White Furniture (Warren, MI)
- Purchased from Twig & Twill
- Purchased from Mattress Outlet (Johnson City, TN)
- Purchased from Denver Mattress (North Little Rock, AR)
- Purchased from City Mattress (Pembroke Pines, FL)
- Purchased from Grand Home Furnishings (Bristol, VA)
- Purchased from Gardner White Furniture (Warren, MI)
- Purchased from Value City (Falls Church, VA)
- Purchased from Mattress World Northwest (Clackamas, OR)
- Purchased from Mattress Outlet
- Purchased from Ashley Furniture (Palm Desert, CA)
- Purchased from Gardner White Furniture (Warren, MI)
“Mattress Express inMooresville,NC - 1092 (Horrible Experience)”
Owner and salesman were very unprofessional and didn't deliver the product we ordered and paid for in full at time of purchase. Very dishonest business and felt like we did not get treated fairly as a customer. Not to mention, we now have an 18 in scratch in new hardwood …
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“Tiffany Furniture inFarmingdale,NY - 1192 (DO NOT SHOP HERE!!)”
DO NOT SHOP AT TIFFANY CLEARANCE FURNITURE! I purchased items 3 months ago; merchant received payment from my credit card company yet my items were never delivered. Joseph Chiadi who is the owner is very rude and obnoxious. He yelled, cursed at me and even made racial comments!! Do Not …
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“City Mattress inNiagara Falls,NY - 1784 (Mislead by City Mattress)”
We have bought all of our mattreses at City mattress. In the past we have been happy. But this time the salesman talked us into spending over 3,000 on the PranSleep mattress. He was very impressive with his knowledge of foam products, but failed to tell us that there would …
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“Design Within Reach inPortland,OR - 1479 (Dissatisfied Customer)”
@font-face { font-family: "Times New Roman"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }table.MsoNormalTable { font-size: 10pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; } Beware! Where do I begin?!?! (1) My credit card was charged with bogus charges by DWR. I …
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“Mattress Firm inRancho Cordova,CA - 1478 (Use extreme judgement)”
My sales person was extremely patient with me and knowledgable about his products. He was well trained. I confided in him about how important a good mattress is to me due to my back issues. He didn't steer me away from my purchase, and why would he, but I wish …
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“Star Furniture inBakersfield,CA - 1438 (Not a star at all!)”
Bought a dining room set for $4000.00, when it was delivered I noticed the hutch had bubbles all throughout the middle glass pane. I got out my invoice and also noticed they charged me a delivery fee of 160.00. So when I called them I figured they would meet me …
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“Sleep Country Canada - 1427 (Dishonest Sales Policy)”
We purchased 2 memory foam pillows, memory foam mattress, box spring, and mattress protector. Sales person convinced us to buy the pillows, claiming that down pillows were a health concern. She then suggested that we wait to have the pillows delivered with the rest of the items, as the mattress …
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“Ortho Mattress inVentura,CA - 1412 (They try to take advantage of people)”
My mother and father, whom are in their 90s, were in need of new mattresses. They came upon Ortho Mattress' ad in the local paper and I drove them to the store whereupon we were greeted by a saleslady who took them over to the mattress on display that she …
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“RoomStore inTyler,TX - 1372 (The Staff Lies)”
Don't put your items on lay-a-way, and expect money back if your situation changes. You are told you can get it back in 7-10 business days. ALL LIES!!!!!! They will lie to you about the Corporate phone number, which is 866-287-3203. They will give you a number just to make …
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“1-800-Mattress - 1368 (Not impressed)”
Try other mattress stores before going hre. And howe do you buy a mattress without trying it out. 800 mattress says you can\ pick one they will deliver, if you do not like it, refuse shipment and they will take it back. Straange in my book and I would never …
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“Mattress Firm inConcord,NH - 1365 (Mattress Nightmare in New Hampshire)”
On August 5th, I entered the Sleepy's Store in Concord, NH with the intention of purchasing a mattress for my bedroom. Initially, the customer service was very considerate, allowing me to test out several mattresses. I had found a mattress that had met my expectations with little to no problems. …
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“Midtown Furniture Superstore & Mattress Center inMadison,NC - 1357 (Terrible!!!!!)”
Do not buy a mattress here! they do not have a comfort guarantee so they don't care if you like it when you get it home. They will give you plenty of lies and scams! There lies about mattress laws were confirmed by Sealy themselves. Sealy was appalled to hear …
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“Mattress Firm inSan Francisco,CA - 1024 (Typical mattress "hard sell")”
I've bought a mattress a few times, and most of the experiences are the same - upsell upsell upsell. No different here. But was able to get the price on a mattress I wanted, walked across the street to the closest mattress store, find the comparable mattress, get a lower …
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“Mattress Discounters - 1346 (My Experience Was So Bad, I'm Writing My First Review)”
Company charged me three times for the product. Did not deliver the product on the scheduled date. I had to load the mattresses on my Prius and drive them home myself because they said there was hold on my bank account even though the money had been removed from my …
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“Mancini's Sleepworld inMountain View,CA - 1023 (bait and switch)”
Because mattress shopping is so painful, I called to order a second kid's mattress like the one I bought from them a year before. They complied but failed shipped me a private label mattress from an unknown brand. When I called them to complain, they didn't think they needed to …
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“None - 1343 (They are liars and thieves!!!)”
I just bought two leather sofas from JR Furniture and since one was in the showroom they delivered that one a week later and promised the other would be delivered within two weeks. First let me tell you that I asked the Sales man (Ram - Vancouver store) that I …
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“Sleepy's - 1051 (One of the two worst consumer experiences of my life)”
I bought a Q-size mattress set and asked for deferred delivery because I was waiting for someone to help empty my water bed. The regional manager called and asked me to take delivery sooner for a free delivery. I had to call about 10 times to get someone to get …
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“Mattress Firm inRoyal Palm Beach,FL - 1050 (Manager was arrogant, rude and dismissive!)”
Recently, I sent to visit MattressFIRM in Royal Palm Beach, FL 33411 and I must have spent about 1 hour in there looking at mattresses. The manager at first seemed to care, but when it came to wanting the know prices; he absolutely refused to give us a price until …
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“La Curacao inSanta Ana,CA - 1333 (Bad customer service!)”
The people who work here only care about selling and they lied to us, that we could return any item in a week as long as it was unopened but when we returned the manager said they had changed their policy even though their wasn't even a sign about this, …
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“Mattress Showroom inRancho Mirage,CA - 1046 (Mattress Showroom Rancho Mirage, California)”
Beware of their advertising FREE. On Invoice "All sales final-no refunds, exchanges, or cancellations"'. Even if after delivery you find your purchase to be damaged or defective.
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“Mattress Firm inSalisbury,MD - 1035 (Not a reliable dealer)”
Purchased a new arrival floor model mattress was advised the 10 yr warranty would still be valid. Well 5 yrs after spending $1700 on a Simmons Beauty Rest World Class 200 both sides of the bed are sagging and the middle has a large lump in it. I called about …
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“Mills & Thomas Furniture inSwansboro,NC - 1328 (Overpriced + Poor customer service = Bad combination)”
Mills & Thomas provided perhaps the worst furniture experience of my lifetime. To begin, their prices were two to three times more than I found elsewhere for identical products. Luckily, we got stuck with only the beds, a sofa and a chair. Had they provided decent customer service, I could …
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“Mattress Giant - 1066 (WORST company I have ever been screwed by!!)”
Absolutely the WORST company I have ever dealt with. I am not the complaining-type of consumer by any means- this is my first time I have even tried to give a bad review about anything. I feel it is absolutely necessary for me to speak up now, as I have …
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“Mattress 1 One inOrange Park,FL - 1322 (Are you kidding me!!! Money Hungry People)”
A relative went into this store to purchase a queen size bed. She paid with a check and cash. They told her they would have to hold the check until it clears the bank. I do understand the purpose of this procedure. She went in on Monday and paid. On …
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“Mattress Company inSandusky,OH - 1301 (Worst Shopping Experience Ever!!!)”
I am a thrity-nine year old female and I can honestly say this is the WORST experience I have EVER had in purchasing a product. My husband I purchased a queen bed and specifically asked to have the split box springs since we could not get a single up the …
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“Sleep Therapy Mattress Center inLexington,NC - 1298 (High and dry in Lexington, NC)”
The sales person was helpful. He was able to provide ample info about mattress. I contacted him with a couple of months to discuss my dissatisfaction with my matress. He listened patiently and thought he might actually be interested in my concerns. He stated he would have a sales rep. …
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“Ashley Furniture inMelbourne,FL - 1294 (Terrible dishonest staff not a corporate location)”
# User Rating: 1 out of 5 stars by Cynthia 04/20/2011 The people that work at this store are very deceptive! They all lie to you to get you to purchase. I waited 3 months to get my furniture that I ordered for my nine year old child, only to …
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“Sleepy's - 1290 (Beware- Sleepy'sDoesn't Honor Warranties!)”
When our mattress failed grossly with 2 inches of sag, the representatives were quick to say that the mattress qualified for it's warranty. However, eventhough we purchased their warranty protection program and their "special" mattress cover, they wouldn't honor the warranty, calling it void due to a mattress stain. Don't …
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“Mattress Direct inConway,SC - 1292 (Would never recommend them.)”
Very unpleasant experience with these people. Be sure to have the salespeople put everything in writing. First, the mattress set was delayed for days. Then, when they finally did deliver it, it was not the same as the one in the store. To make a long story short, we were …
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“China Towne Furniture inSyracuse,NY - 1248 (NOT what was wanted)”
My daughter bought a mattress there. Wanted a wood 'platform' to put it on. She described it and Why, sure, they said, they have platforms! They'll send one out with the mattress... They delivered ($65) the mattress and a BOX SPRING, unwrapped it, wouldn't take it back. Called store, and …
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“Restwell Mattress inLakeville,MN - 1244 (Horrible experience)”
The website is horrible. Gives you no specific information out the beds. It seems they want to FORCE you to go into a store to get any information. Then the salesman gives you the 'hard' sell to buy a bed today. Worse than a used car salesman, in my opinion. …
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“The Brick - 5155 (Zero customer service)”
baught a mattress, mattress box and a mattress cover from brick on Friday oct 5th. I didnot wanted to buy the mattress cover but jaspreet(sales associate) said he would give us discount, so I agreed to buy that cover. I had that cover with me and wanted to bring that …
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“Valley Furniture Warehouse inAlbuquerque,NM - 1097 (Terrible Service)”
Shopping experience was nice, salesman was nice, delivery people were nice. Bobby and Linda Mitchell have horrible customer service skills if there is a problem. They talk down to you and tell you that you are lying. I would never shop here again or recommend them to anyone!!! prices are …
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“Chesley Sleep Center inGuilford,CT - 1098 (Horrible experience!)”
We purchased a mattress here 5 years ago, after 1 year it needed to be replaced. since they had nothing comparable in stock, we had to spend more $$$, even though the mattress was supposed to be waranteed for 10 years! After another 18 months, the same thing happened and, …
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“Mattress Firm inRamsey,NJ - 1218 (Worst experience...do not trust sleepys)”
i purchased a bed and paid in full at the store..... No balance was due as it stated on my receipt, when the driver shows up he says i have a COD... my receipt say 0 balance drivers receipt say i owe 800 more. I call Customer service and they …
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“American Freight - 1212 (Bad, Bad, Bad)”
They lie to you with a straight face. They sell inferior products and they don't help when there is a problem. Once its in your home, they are out of the picture. I wouldn't advise anyone to buy anything there unless they are willing to live with bad furniture and …
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“Mattress Firm inPoughkeepsie,NY - 1209 (There is nothing good about Sleepys)”
Just brought a mattress from them, thinking that they are decent stores. But, NO, NO, only after two days of dealing with, I was deceived twice: once by the sales person at the store and second by the sale manager on phone. I got ripped off. Everyone in my family …
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“Sleep America inPhoenix,AZ - 1197 (Stay Away!!!)”
Stay away from the metro center store! The sales people are nice enough but when it comes to the delivery service forget it. If you do not buy a frame with your matress set they just throw the new box springs and matress on the frame and if it needs …
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“Mattress Outlet inMorristown,TN - 1184 (Beware of being told mattress is in stock)”
Visited store to purchase mattress for my daughter for Christmas. Was assured that mattress was in stock and would be delivered the next day. Salesman verified stock. He later called my daughter the next day and said it would be another week. You certainly don't wait a week to pay …
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“Ashley Furniture HomeStore inBirmingham,AL - 1182 (DON'T Recommend )”
Where the building and shopping experience may appear nice, Ashley furniture as a company has no desire to please or fulfill an individual shoppers needs. Once an order has been placed, they won't absolutely follow up on that. They make no promises to deliver the item as ordered or to …
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“Sleepy's - 1172 (WATCH OUT IF YOU WANT TO DO A RETURN)”
The worst return policy I have ever run across. I bought a very expensive mattress, they gave me a good price on sale. I slept on it the recommended 2 1/2 weeks and was misrable. went back to another store to return it and had to buy something the same …
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“Bernie & Phyl's Furniture inWestborough,MA - 1157 (Bernie And Phyls Gives Bogus Rebates On Stearns And Foster)”
I was doing some shopping around on Stearns and Foster for I had had a good experience with my last Stearns and Foster purchase. What brought me in was what looked like a super rebate on the beds. When I shopped around I found that Stearns and Foster only allows …
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“Linder's Furniture inCosta Mesa,CA - 1142 (Horrible experience)”
we bought a bed, mattress, and mattress pad. Linders gave us a delivery date possibility of the end of august. we were going to be out of town and opted for delivery september 10th. I took the day off of work to receive the product. They called late in the …
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“Mattress King inSpringdale,AR - 1137 (Worst Store In Town)”
Bought a Sealy and within 2 weeks it was sagging and uncomfortable. Went to store and rude salesman (Nathan) said it wasn't sagging enough yet (1 1/2)... While I was there I saw the bed that I just bought was $400 cheaper, so I asked for the difference and he …
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“Sit 'n Sleep inTorrance,CA - 1532 (Never purchase from them)”
Poor customer service. Bed was defective and had manufacturer warranty and Sit N Sleep won't replace. Ludicrous and they give you the run around again and again. have had to call them numerous times and have had them inspect the defective bed. they all say yes we'll replace but then …
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“Home Furnishings Direct inCottonwood,AZ - 1535 (STAY AWAY FROM HOME FURNISHINGS DIRECT)”
Bought a $2000 mattress from them with 90 day return - took it back after 60 days, manager said i have to exchange it, if i dont find one i like then I am out the $2000. VERY SHADY SALESPEOPLE. THEY DONT TELL YOU THE WHOLE TRUTH - STAY AWAY …
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“Blue Ridge Bedrooms inBoone,NC - 1545 (Poor Management)”
The Simmons mattress We have only lasted 5 years. We lost our reciept after 5 years and the store owner stated that they only keep reciepts for 1 year. I have called other stores and verified that is not true and he is required to keep several years worth for …
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“Sleepy's - 1262 (Buyer Beware)”
We were in the market for a new mattress and willing to look in the $2k+ range. We were met who I refer to now as "Dragonlady". She was overbearing, condescending and rude to her Associate but more condescending to us. We narrowed it down to two mattresses and of …
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“Mattress Firm inLeesburg,FL - 1466 (Employee Turnover tells the tale)”
Untrained "sales" staff. Their job is to SELL and make numbers... the hell with the comfort of the customer. The HUGE inventory in the side room of returns should have been a big clue... they call it a way to guarantee your comfort -- being able to swap for an …
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“All About Backs inArdmore,OK - 1606 (Buyer Be Ware)”
Buyer Be Ware *****I really wanted to support this local store in Ardmore, Oklahoma. I could have bought my mattress for alot less going to Dallas or Oklahoma City. However, I vistited their nice store and was helped by the owner Joe Maple. He was very nice helped me to …
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“Joplimo Mattress - 1713 (Not truthful)”
They tell you one thing then try to sell you another and deliver another. If you want to buy from Joplimo Mattress you need a witness, camera, and paper and pencil.
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“Wisconsin Bedding inMonona,WI - 2472 (Just Crap)”
I went to this store knowing nothing about beds. no one explained ANYTHING to me or made any suggestions. Just had me lay on them, and " pick one out". I was told if I was not happy they would work with me. So I got the first purchase home …
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“Original Mattress Factory inSpringfield,OH - 3053 (Delivery Service and Sales Associate)”
Your policy is a 45.00 delivery charge. I have no problem with that. At that point if the mattress does not fit the delivery people can take it back. However when you go back to the store to get another mattress to replace the one that did not work you …
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“Mattress Firm inBranford,CT - 1338 (My wife calls them Stinky's)”
Purchased the Nature's Rest from Sleepy's for ~2K. It had a high rating for being hypoallergenic. My wife and I noticed saging within the first 2 months (my wife and I's combined weight is 325 lbs.). By around the 3 month mark, it had 2+ inch depressions. Replaced it for …
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“RC Willey - 1202 (Don't buy here)”
I have spent over $10,000 dollars in the last year with this store and they will not honor warranties. They also give you less than all of the full information when you buy a product. Aka. if you buy all of the proper hookups for appliances from them they still …
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“Simmons Mattress Gallery inCalgary,AB - 5189 (Awful experience)”
The owner did not value the customer experience. Did not inform of no return policy and charged 15% when I needed another mattress because of allergies.
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“Savvy Home Furniture inMonroe,WA - 5263 (Dishonest website and was lied to on the phone.)”
I tried to order a coffee table and put it in my cart, upon doing so they promote the “share on your Facebook, Twitter etc... and get $25.00 off.” Umm that never happened. They also promote...”buy more save more”. Don’t fall for it!!!!! False false false!!! It says add a …
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“What A Mattress inMunford,TN - 5472 (Just as I thought! Yet another mattress scam!)”
I began my hunt for a mattress with the understanding that as many under the table in appears mattress stores that are out there in appearance. I would be willing to bet this is yet another one. But I'll give it a try. And plastered all over the outside of …
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“Ashley Furniture Homestore inLas Cruces,NM - 5629 (BEWARE! THEY CHARGE 50% MORE THAN OTHER STORES!!)”
I just moved here from Florida and I needed to buy all new furniture. I moved into a completely empty home where it’s ceramic tile and cold. I take care of my 83 year old father too. So..I admit I was in a hurry when I purchased a sofa and …
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“Jordan's Furniture inNew Haven,CT - 5646 (I had a terrible experience buying a $2,500.00 mattress.)”
All i want to say is sales people are shady and will sell you story after story to make the sale
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“Sleep Doctor Mattress Stores inJackson,MI - 5016 (asked to buy more, they never got back to me!)”
Salesman lied and said he owned the store. mattress came on time. guys delivering it would carry two pillows up the stairs because they only are paid to deliver the mattress???!! The salesman forgot to get back to me about buyinmg a fixture because the headboard doesnt connect to the …
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“Ashley Furniture inShallotte,NC - 5679 (dont honor advertised prices, and deliver incorrect items.)”
The store refused to honor a price that was clearly listed on a bed frame that we were interested in. We ordered a Serta Motion Perfect IV adjustable base, we were sent a Serta Essentials IV adjustable base. These two bases have a price difference of over 500 dollars. After …
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“Denver Mattress inAlbuquerque,NM - 5121 (Refund Checks BOUNCED!!!!!!!)”
We just got in our mail refund checks. WARNING!!!! 2 Refund Checks from Furniture Row, BOUNCED!!! They were NO GOOD. (no expiration dates & no letter attached) Our bank charged a $29 fee for each check. Totaling $58.00 negative to our account. After communicating with 3 people, (2 from the …
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“Main Street Mattress inFarmville,VA - 3665 (Scam. Do not purchased.)”
Scam - purchased two sets of mattresses 3 months ago. Never received. James (his name) keeps promising to deliver every time we call or come by. The store is still open and he is still taking clients money but never delivers.
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“Mr Mattress inAnderson,SC - 3693 (Bought queen aghast able bed n mattress in Greenville. Wh...)”
Bought queen aghast able bed n mattress in Greenville. When delivered the bed was too tall. Called the store on 2/2/17 n ordered shorter legs with a 7-10 day delivery. Still haven't received. Keep getting the runaround from justin. Doesn't return calls. If you need a bed or mattress I …
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“Metro Mattress Outlet inBuford,GA - 3784 (Don't buy!)”
RUN!!! RUN AND NEVER GO BACK!! Very DISSAPOITING experience! I'm a returning customer (bought a matress about 6months ago)and went back for a new matress today. After purchasing the matress and was on my way home I called my wife to find out that she actually had ordered one on …
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“Vivians Quality Furniture inEscondido,CA - 3788 (Scammed at this location, buyer beware!)”
Scammed! I visited this location on April 1st of 2017. I walked in super excited with my fiance to purchase a bedroom set. A girl (don't remember her name) came up to help us and showed us what they had. We fell in love with a set, and while discussing …
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“Michael's Furniture inBrick,NJ - 5326 (Terrible!)”
If I knew you in person, I would do all I could to convince you NEVER to go to Michael's Furniture. Michael and his salesman are absolute liars and bullies. They're friendly as can be, as long as nothing goes wrong. But as soon as there is a problem—especially if …
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“Mattress Firm inAlbuquerque,NM - 4001 (Dishonest)”
Sales person was more concerned about his commission then selling me the right mattress and also manager was upset that I was promised at memory foam pillow for free with my $1864 dollar purchase. Sales person wasn't honest about the height of mattress and sent me a 9" Firm instead …
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“Macy's - 4017 (I blame myself for buying a mattress online. You complete...)”
I blame myself for buying a mattress online. You completely depend on the salesperson's knowledge. A mattress is as expensive as a refrigerator and you hope to have it for years. My problems started from the beginning . I started sinking in and blamed myself for buying a mattress with …
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“Mattress 1 One - 5129 (Stay Away!)”
Liars! Make the sale; then not available
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“Sleep King - 4058 (I would not recommend buying a bed from this place got ri...)”
I would not recommend buying a bed from this place got ripped off and the owner did not do what he said he would do so got stuck with a bad purchase. Very bad business
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“Mattress Depot inSpanish Fort,AL - 4061 (This store was running the 300.00 credit card just like t...)”
This store was running the 300.00 credit card just like the other stores for Labor Day sales on temperpedic and I bought a mattress of which the sales person told me about the credit card I also bought the adjustable bases. Keith’s boss afford me a floor model set at …
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“Sears inLincoln Park,MI - 4092 (Mattress Scam)”
We purchased a $3500 mattress from Sears Lincoln Park. When they delivered this mattress my boyfriend and I slept on it one night and both said it is not the same bed. The bed in the store was extremely soft, the bed we received was very firm. While we know …
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“Ashton Furniture - 4129 (The owner is a fair man but sale a people are liars)”
This store owner was always good with fixing the problems with his products but his sales people have a problem telling the truth and owning what they promise at time of sale
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“Ashley Furniture HomeStore inSecaucus,NJ - 4229 (The worse experience EVER)”
First and last time buying in Ashley. We bought a firm mattress a week ago. I have back problems so we were happy getting this mattress. We checked others stores, but we stopped in Ashley, and unfortunately decided to get the mattress there. (big mistake) after 3 nights sleeping in …
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“None - 4238 (No Warranty)”
Andy was very friendly but as he directed me to the "discontinued" items, he failed to mention that none of them had a warranty. There is a place on the paperwork that says that clearance items are not warrantied but I did not sign that page, interesting. I am questioning …
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“Rooms To Go - 4113 (The sales person that sold me the mattress was very misle...)”
The sales person that sold me the mattress was very misleading about the warranty , and uphold me mattress cover for 75.00 to keep mattress clean for warranty purposes. ALL a lie.
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“Mathis Brothers Furniture inOklahoma City,OK - 4232 (High and Dry in Oklahoma City)”
I purchased a mattress from Mathis Brothers and had immediate regret. As soon as it was delivered I begged Mathis Brothers to come and take it back. I hadn't even as much as touched the mattress. They did nothing but quote policy to me, which they never made clear to …
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“Raymour & Flanigan Furniture Mattresses inBrookfield,CT - 4259 (Get your mattress somewhere else for less....)”
Don't buy from R&F... Shop around before buying a mattress at R&F and go with someone else for less. We bought a mattress with them and were told if we found the same one for less the price would be matched. First I question their integrity -- 2 days later …
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“Sleep Doctor Mattress Stores inKentwood,MI - 4225 (Selling the wrong product)”
When you buy a mattress set they give you a very nice free pillow. On two occasions I tried to purchase this pillow only to be sold a substitute. The first did not give support and the second too much. I a Have a cervical disability so getting it right …
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“Home Appliance inOceanside,NY - 4315 (Horrible Customer Service)”
Stay away from this horrible excuse for an appliance store. They are very nice when they are trying to get the sale but after that it’s all down hill. They will also over bill you for things that are supposed to be included in the price and then lie about …
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“Bedding Mart inRogers,AR - 4331 (Never Buy From This Store!!)”
Worst customer service experience ever! I’ve tried to return or exchange this mattress within 30 days from when I bought it I was told I had no options. Called back a few months later same thing was told that I asked within four months they would’ve taking care of me. …
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“Kings Furniture and Mattress inMiamisburg,OH - 4336 (Bad business)”
Made a purchase, changed my mind was refused a refund. Their no refund no return policy is not conspicuously posted. Had to file complaints to get my money back but they kept 30% for a restocking fee for something that never left their possession. Encourage all who have negative experiences …
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“Mattress 1 One inWest Melbourne,FL - 4358 (Do not buy anything from this store)”
I paid over $6oo for the worst mattress of my life. You are unable to reason with management or get a refund. After reviewing the various BBB comments online, I ask why is this company still in business? Perhaps previous customers should file a lawsuit to get our hard-earned money …
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“Cardi's Furniture & Mattresses inSouth Attleboro,MA - 4377 (Watch what sales person says)”
After buying over $5000.00 worth of furniture from Cardi's I asked about their promotion of receiving the $500.00 coupon that they had advertised. I was told by the sales women that I would receive the coupon in the mail in a couple of Weeks. After waiting a couple of weeks …
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“Bob's Discount Furniture inSeabrook,NH - 4437 (Never buy furniture again from bob)”
Bought 5,000 worth of products. Bought the protection plan. Furniture started peeling within 1years of use. Cheap quality and then when you call to use your “Goof Proof” plan they give you the runaround. And I call about for my warranty they said it’s not covered in warranty Customer service …
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“Mattress 1 One - 4413 (When come for return it sucks)”
The sale person was great cuase that there job to sale my son bought a mattress cost him a lot for a gift for me in less then a yr was giving problem but I said Great it has Garantia for 10 yr I’m fine so I call they said …
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“Mancini's Sleepworld inStockton,CA - 4453 (Told best with Warrenty got nothing but more pain. Snakeoil)”
I laid on wonderful bed sold repurpose with a promise of painful Warrenty still held the same. Lies. From first week I called and complained to be told salesman not in store no calls back. I continued to call and complain for a year to no response other then if …
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“Mattress Smart and Decor inHighspire,PA - 4467 (Do not buy from this store!!)”
The owner, Ms. Ruth, did not properly handle the sale for the bedroom suite, almost $2000 my daughter in law purchased on Feb. 27th. A bunch of stories on delays, broken promises on refunds, and yesterday the worst delivery experience ever!! The stuff was NOT even set up and that …
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“Sit 'n Sleep inSanta Ana,CA - 1072 (Don't shop at Sit 'N Sleep)”
The salespeople are worse than used car salesmen with really sneaky tactics. I was looking to spend around $750 and went there during their 50% off sale. They had apparently "sold most of their 50% off beds," so I was shown a "great deal" that was a $3000 floor model …
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“Big's Furniture inHenderson,NV - 4565 (Run from Bigs Furniture. Dishonest and Liars)”
I posted earlier post on Google few months back. I purchased over $23,000 in furniture . One new stand up 7 drawer chest was damaged. Over three years they kept promising to replace. Always the wrong pieces. Dealt with so many people because they have a high turn over of …
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“BedMart inMcMinnville,OR - 4614 (He got the gold mine, I got the SHAFT!)”
Testing bed in store, told salesman it is to high, need a lower one, he said like about three inches, I agreed. then he said, if you don't like the bed you have 60 days to exchange it. now I paid $39,000 for this moveable base and mattress, get the …
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“Mattress City inEverett,WA - 4618 (Sneaky business practices! BEWARE)”
BEWARE. Unless you want to end up with a USED mattress sold as "new", just go to another store. Very sneaky business practices here.
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“Walker's Whidbey Furniture inOak Harbor,WA - 5339 (Bad dreams)”
Had good experience in this store years earlier, but things have apparently changed. After waiting months for my order, and hearing one excuse after another, I gave up and asked for my money back. I was assured they’d refund my money, and they eventually did (2 months later) but not …
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“Bedding Mart inRogers,AR - 5431 (DO NOT DEAL WITH BEDDING MART IN ANY WAY, LIARS)”
I didn't purchance anything from this store. I did some work for them 3 months prior to this review. After several requests I have still not been paid. They refuse to give me a corporate number, I have talked to several store mangers trying to get in touch with someone, …
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“Joplimo Mattress inSpringfield,MO - 5491 (Had mattress little over 5 months, worst mattress ever a...)”
Had mattress little over 5 months, worst mattress ever and the store will only TRY to rectify problem if you pay $70.00 delivery fee each time they take it back. We paid close to $3000.00 plus original $70. delivery and another $70. to send back since we woke up every …
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“Ashley Furniture - 4835 (Refunds)”
Need to have the sales person to say if the delivery guys can’t fit it through the door no refund on delivery charge. They didn’t even try to get through the door!
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“Best Sleep Centre inWinnipeg,MB - 4918 (STAINED MATTRESS)”
The Best Sleepless Centre sold and shipped me a stained mattress and then took no responsibility for doing so. At least one of the stains appeared to be biological. We were absolutely disgusted and horrified to receive a filthy mattress after purchasing this online. Then they made ridiculous demands of …
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“Mattress Gallery Direct inFranklin,TN - 4924 (Slimy Switch and Bait Operation)”
Do not do business with them. You will likely not get what you paid for. They will give you a free mattress protector. Then, tell you that the delivery people will put it on the bed. Finally, they will pray you never look at the tag on your mattress that …
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“American Freight inTampa,FL - 4957 (Avoid, these Scammers)”
Spent over 2000.00. Bedroom set and mattress. Bedframe/legs keot bending. Kept getting the runaround when I called. Put on hold or no return calls. They fixed the bed 3 diff occasions and replaced the mattress 3 times.SAME MATTRESS from STEWART &HAMILTON. Finally got a refund for the bedframe. Will not …
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“Miles Home Furnishings inMartinsville,IN - 5003 (Do yourself a favor and go little further south on the 37...)”
Do yourself a favor and go little further south on the 37 towards Bloomington. There is another furniture store on the right side. Every time I look at the furniture I bought from Mike I get buyers remorse. His sales pitch is exactly the same for everyone. Once he figures …
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“Sleep Central inRichardson,TX - 5004 (Don't buy any Mattress not Sanitize)”
Beds are not Sanitize, They are used beds returns from other people houses, all they do is rewashed the covers an sell it to you for a brand new rate
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“Mattress Factory Outlet - 5042 (Liars; sold me cheap foam mattress as a latex mattress)”
These guys are why people don't trust salesmen. Assured me I was buying a 100% latex mattress. Years later when it had failed, I cut it open to find 1" of latex and 11" of cheap foam.
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“Ashley Furniture inWoodbridge,VA - 5707 (Lie to make the sale, then stick you w/ 30% restocking fee)”
I should have known better after it took months to get all of our dining set pieces 3 years ago, but I thought that was just incompetence. Now I believe Ashley HomeStore intentionally lies to make the sale, because the customer is then trapped by a 30% restocking fee. My …
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“Fred's Beds inWilmington,NC - 5711 (I bought my bed from the closed Raleigh store May of 2016...)”
I bought my bed from the closed Raleigh store May of 2016 I explained to the sales person that I would be paying for my bed in three payments and didn't need the bed to be financed I also explained to her that I didn't have a laptop or access …
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“Mattress 1 One - 5725 (DO NOT BUY FROM THIS COMPANY!)”
DO NOT BUY FROM THIS COMPANY! We bought an $810 mattress, and never received it for 3 weeks. We are now trying to get a refund, and getting nowhere. I feel Robbed, and Lied to. Tried to call customer service, and it times out every time and hangs up. Someone …
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“Goffena Furniture inSidney,OH - 5772 (Didn't get what I ordered)”
I do NOT recommend purchasing from here. If you do, check other stores to compare pricing before you buy. Check your delivery thoroughly to make sure you get what you ordered. They delivered a split king adjustable base which was different from what we ordered. Dallas and Tillie said the …
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“Carolina Furniture Concepts inArden,NC - 5774 (customer service is terrible)”
I will never shop at Carolina Furniture concepts again. Sadly my mattress that I paid for that HAD NOT EVEN BEEN DELIVERED wouldn't work in my home. I asked for my money back ; I paid over $2,000 ( since the mattress set was still in their possession and they …
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“Bob's Discount Furniture inSeabrook,NH - 5785 (DON'T BUY FROM BOB'S)”
Bobs furniture in Seabrook, NH is the worst location store. This last year was hell! Their staff members Melissa, Elizabeth, Kathryn and Hailey did absolutely nothing to help us. My wife and I purchased a table and chair set there a few years ago, we also purchased the Goof Proof …
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“Ashley Furniture - 5829 (Extended 5 yr Warranty Rip Off!)”
DO NOT PURCHASE A WARRANTY AT THE LINDEN NJ STORE! They have an ‘F’ rating with the Better Business Bureau! I went into Ashley furniture store several times before the expiration date on my extended warranty dated 7/13/2013 to redeem it. Each time I was met with a deterrent, they …
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“Quality Mattress Outlet inAustintown,OH - 5833 (My daughter bought me a single firm mattress I slept in i...)”
My daughter bought me a single firm mattress I slept in it two times, its like trying to sleep on a beach ball wanting to fall off the bed and not firm at all. The sales person told my daughter that the mattress has a ten year guarantee and after …
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“Slumberland Furniture inSpringfield,MO - 5869 (Buyer Beware)”
DO NOT BUY FROM SLUMBERLAND BEFORE READING! I have explained the details of my experience in the paragraph below but for the benefit of those who do not completely read reviews I wanted to start with bringing your attention to customer rating discrepancies I found Slumberlands website. Like most, prior …
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“Loon Mountain Rustics inLincoln,NH - 5887 (Buyers BEWARE)”
DISHONEST business - when I asked how much a bench was he said “I can do it for $75 but what he really was saying is four $75”. So much to my surprise I was charged $475 (which most people would phrase as four hundred and seventy five not four …
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“Mattress Firm inNorwalk,CT - 5905 (MATRESS FIRM -RIP OFFS AND LIARS)”
Salesman LIED AND OVERCHARGED BY A LOT. The store is now called Mattress Firm. Shysters, and I will NEVER purchase a thing from them. Also, the Mattress Firm Manager!! insisted my mattress did not have a 30 year warranty or a drop % of .75", instead he insisted no mattress …
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“Bob's Discount Furniture inStoughton,MA - 5948 (second time mattress bought and old one not taken)”
two mattress sets bought one over $2000 a year ago. i was assured they would take old one because they didn t take last one they didn t take mine either different excuse !! this is a very poor policy and how were they planning on taking it if the …
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“Mattress 1 One inOcala,FL - 5959 (Stay away Terrible sales, terrible product)”
Sales people can't run the program. Pull the scam of shipping mattresses they have in stock, not the one you ordered. Returns are impossible to do. No one ever there. Do not go to this dump. Typical less than reputable scam outfit. Windows covered with "free" things. Nothing is free.
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“Sleep Doctor Mattress Stores inKentwood,MI - 6000 (Not a reputable establishment)”
The chain declared bankruptcy in 2009. The reviews on this company are consistently negative. I don't know how they stay in business. I have met the owner and he seems like a scam artist to me. I would not do business with this establishment or any other Sleep Doctor store.
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“Aaron's inLake City,FL - 6012 (Extremely dissatisfied)”
I leased a dining room table on 7/15/19, by eric, he said would give me $69 for 18 months, when was delivered 7/16/19 , found it was 24 months, and it was the FLOOR MODEL!!! I was livid, and toake things worse the delivery person said the furniture is used …
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“Mattress Firm - 6043 (We went into the store via sales promotion and ended up p...)”
We went into the store via sales promotion and ended up paying full price for defective products and very low-quality mattresses. I will never again shop in this overpriced "switch and bait" so-called store. Not again, however, I do want them to straighten out the matter with the defective mattress …
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“Top Drawer Furniture inSarasota,FL - 6057 (STAY AWAY FROM THIS BUSINESS)”
They sell furniture online through Amazon. I bought a dining room table. I opened up the box, ripping it to shreds, to get the table out without damage. But the table was seriously damages already and there were no legs. Now I’m having trouble with all the hoops they want …
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“The Dump inAtlanta,GA - 6111 (Bait and Switch!)”
I arrived on the first day of the sale, I was the first customer in the mattress section. When the sales person approached, I showed him the advertisement, he started stuttering, couldn’t give me an excuse. I was there to buy a mattress. They advertised a $5K for 90% off, …
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“Dream City Mattress inHerkimer,NY - 6198 (Great until the delivery.)”
I must say that I am disappointed that I have to post a low review I was extremely hopeful by saying all of the good reviews and some badd reviews but were updated and turned into good maybe that will happen to me? I'm not sure... Went inon Thursday September …
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“Sleepy's inCarle Place,NY - 6001 (Joe the Salesman at Mattress Firm Carle Place)”
The Salesperson turned out to be a third rate liar and a cheat. Overcharged by a lot and lied through his teeth. Apparently, that is why he is the Manager at the store. I would never buy from this store again. Ashok Nihalani
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“The Brick inLondon,ON - 6034 (Brick Mattress Store Does NOT Honour Their Warranty)”
Bought a Mattress for $1100, bought the overpriced mattress cover the salesmen said gives you extra warranty. Less than 2 years in the sides of the mattress is collapsing, there are body impressions causing bad back and lack of sleep. Warranty won't cover the mattress because the body indents are …
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“Texas Bed Company inBeaumont,TX - 6382 (Nope .never again!)”
Bought one of the "closeouts ".Good deal on the adjustable base.However the mattress was terrible, and because it was a closeout I was stuck with it.Damn thing had a big soft spot on the edge since day one.Would not recommend these folks.You are better off at mattress firm or sleepys.
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“Barbo's Furniture inDennis Port,MA - 6456 (Rude to my wife and mother-in-law)”
I just spent $5000 at Barbo's furniture. The floor-model sofa was a bit too big for our space. My wife and mother-in-law drove back to see if we could upgrade to a nicer sofa. They were rude and wanted to charge $400+ to restock. That is less than we were …
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“Ashley Furniture inGreenfield,WI - 6559 (Do not buy from Greenfield Ashley store! Salesperson Dann...)”
Do not buy from Greenfield Ashley store! Salesperson Danny has his own intentions, said he will offer a discount for being first time buyers but actually offered a price that is already online for the same item! He kept adding things to our order (delivery, warranty) even though we told …
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“Ashley Furniture HomeStore inLynchburg,VA - 6535 (Won't even price-match their own website)”
DO NOT BUY FROM THEM. 1. Their products are always cheaper on their website. FIND THE PRICE ONLINE before you talk to a salesmen. Both times I came in, they couldn't price match with THEIR OWN WEBSITE, even during the black friday sale. They will tell you they are giving …
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“Wayside Furniture House inRaleigh,NC - 6515 (Beware)”
Ordered furniture and was told 4-6 weeks. The sales representative Karen, was very knowledgeable and helpful and we expected all was going to be ok. 6 weeks pass and no word from Wayside so I called and was told it would be checked on and I would be called back. …
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“DeMeyer Furniture inMeridian,ID - 6489 (If I wanted to be lied to I found the right store.)”
We shopped for a mattress for over 3 months after buying the wrong one on line. I didnt want to make the same mistake twice. So DeMeyer had their Memorial Day sale and we desided to go check it out sense the sale was on. We evan called ahead to …
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“OptiRest Mattress inSan Antonio,TX - 6746 (Purchased a king mattress and it was wrong size.)”
Ordered a king mattress and from the start it was awe full. When I called a month after purchase I received the run a round by the owner, Geoff. No option to exchange and I had to return to the store 4 time issues. Asked for a refund was told …
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“The Mattress Store inSt. John's,NL - 6750 (Shady experience)”
We felt pushed into spending much more than anticipated. Items were added without our go ahead. Worst bed set we’ve ever purchased and we expected much better for the money we spent. The bed was great for about a week. It’s now the noisiest bed. Any movement makes it sound …
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“Raymour & Flanigan - 6788 (Return and Customer Service Lacking, Quality of Products Spo)”
I purchased a mattress at R&F. It was rock hard. Also, the base for the mattress was delivered with a faulty electrical control box. I contacted R&F to return the product, only to learn that R&F had a no return policy (which was not articulated to me by the salesperson). …
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“Roby's Furniture & Appliance inLincoln City,OR - 6900 (I suppose it could have been worse)”
ordered a lazboy recliner for a better price than I could have got it for from lazboy. I want to support local business, BUT they charge for even local delivery. AND when the chair was delivered without any kind of owner manual, I called to ask if there should have …
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“Mattress Firm inCarle Place,NY - 6976 (I'll never buy another mattress from this store)”
salesperson lies about the product. bought $2,500.00 Mattress and now they re not standing behind their product even the mattress is under warranty and they denied my claim even producing pictures of the condition of my sagged mattress.
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“Gardner White Furniture inAuburn Hills,MI - 7003 (Scammers)”
Horrible horrible store. I buy a mattress with boxspring and frame from them. I bought all they were up selling to protect the mattress and myself if the mattress was faulty. less then a year later there is a hugh indentation in the mattress. They gave us attitude when trying …
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“Mattress Connection inFort Oglethorpe,GA - 7042 (We purchased two mattresses and was told that the mattres...)”
We purchased two mattresses and was told that the mattress had a warranty . After having the mattress for less than 6 months the mattress is sagging and has a huge hump in the middle of the bed. I called the owner / worker Chad and he came out and …
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“Furniture Expressions inFayetteville,GA - 7184 (Unfair Business Game)”
We had furniture on layaway. When we tried to order pickup for furniture they said, the furniture had been discontinued. We've been trying to get a refund but we keep getting the run around. She told us her manager said the bank was sending a check through the mail almost …
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“Mattress 1 One inMiami,FL - 7191 (Buyers beware!!)”
I ordered a mattress on 2/16/20. I cancelled it on 2/19/20. No mattress was ever delivered, so I figured all was right. I received a bill and went to the store to verify the cancellation. It was cancelled yet they continue to send me bills with threats of collections. The …
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“Decor Furniture inSanta Cruz,CA - 7200 (Ordered furniture Oct. 23, 2019 / $1800.00)”
Many excuses why furniture not available. Furniture never delivered after many delays and promises of delays. Albert,owner[refused to give me last name or legal contact].Finally agreed to give me full refund,$1800.00,however, as of April 19,2020 no contact or refund. Store closed for Corona Virus safety but check refund should be …
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“JCPenney - 7201 (Bait and Switch or Fraud?)”
Our mattress was under warranty and it wasn’t holding up, so we got a new one as an exchange. Store service was fine, delivery went fine, or I thought! The delivery men didn’t note that they took my old mattress and now JCP is charging me for the new mattress …
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“The Dump - 7208 (Great pricing, but deceiving.)”
We have purchased from The Dump several times in the past ten years. Our first purchase from them was a Dormia Mattress. They sold us a mattress with a 25 year warranty and then found out the mattress company was already bankrupt and the warranty was already not going to …
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“Landmark Furniture inKaty,TX - 7429 (Unethical and dishonest)”
We bought few furniture items one of them being a dining set table. What we received was the floor model which has a huge crack on the support of the heavy faux marble top making it a real safety hazard. I contacted landmark and spoke to the owner which informed …
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“Mattress 1 One inOrange City,FL - 7494 (Look around before you choose mattress one or your sure to d)”
They promised delivery on a certain day it didn't happen we had to rent a truck and pick up a floor model instead of a new mattress and we're still waiting for the pillow and mattress cover they promised don't know if we'll ever get it.shop around before you go …
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“Furniture Depot inBrampton,ON - 7496 (Worst furniture experience to date)”
I would give a minus rating if I could. I regret ordering a sectional couch from this company online. Next week it will be 2 months we have been waiting. My wife and I had no issues waiting, it's what came up during the delivery process that showed the character …
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“Mattress Firm inDalton,GA - 7540 (I have been in mattress firm in Dalton Georgia five times...)”
I have been in mattress firm in Dalton Georgia five times has some friends and coworkers that I worked with to come in store and every time they were out of the body pillow but they advertise it for eight bucks I think this is a gimmick And telling friends …
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“The Brick inChilliwack,BC - 7809 (I wish I could give it ZERO stars!!!)”
We used to be fans of this location but the latest experience has left us with an extremely bad taste in our mouths!!! We were here from out of town and went with my MIL to help her buy a new bed. She bought an adjustable electric bed and specifically …
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“Hanover Furniture inHanover,PA - 7843 (Got scammed)”
The salesperson showed us they had a computerized testing that would pick out the perfect mattress for us. Surprise! the computer showed us the perfect mattress for me and my spouse. Cost 2,999.99.. He was a smooth talker and we were too quick to buy into this testing.. Be careful …
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“Badcock Home Furniture & More inBrandon,FL - 7887 (Please stay away from Badcock furniture in Brandon Fl)”
I had a terrible experience at Badcock Furniture at Brandon Fl. They lied to me; they ripped me off. The sale person told me to apply for financing, if I qualify they will be no interest for 24 months. I qualified I purchased the furnitures ,Then after 45 days when …
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“Sammon's Beds n More inRed Wing,MN - 7941 (You should not spend your hard earned money at this store.)”
If I could give this place a ZERO stars I would! DO NOT WASTE your money or time going to this store. I purchased 2 beds, not 1 but 2, to the tune of $4861.94 on 7/20/20. Today is 8/10, I had not heard from the owner of the store, …
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“Popular Mattress inEl Paso,TX - 8084 (Mattress damage on less then three months)”
Don’t buy mattresses there, they sell mattresses very expensive, and they make you sign a contract in favor of them, so you can not exchange or get your money back, even that they promised that they will honor an exchange in 90 days, if you do not feel confortable or …
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“Mattress Firm inHouston,TX - 8094 (THEY LIE TO GET YOUR MONEY AND THEN DROP YOU)”
I AM SO DISAPOINTED IN MATTRESS FIRM SELLING. i went into the store to look around at my options since my current bed has a major dip in it, we were greeted by the 'manager" who sort of tried to sell us some beds but was having to be interrupted …
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“American Freight inMerrillville,IN - 8120 (SCAM!)”
They took my money, never delivered furniture, nobody answers the phone and the corporate number is a voicemail that goes nowhere too. Do NOT shop here!!!
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“Slumberland Furniture - Outlet inMankato,MN - 8540 (Do not believe. They will honor sale when bed goes bad in la)”
Very bad post sale no honor in them after sale
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“Bob's Discount Furniture inNanuet,NY - 8793 (Not worth it)”
Bought a lot of furniture to furnish my new house. 2nd time ordering from them. Both times the dining chairs didn't last nite than a few months. I was going the first time was just a fluke. Delivery was good but damaged my dining table and they gave me a …
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“Midwest Mattress inUrbandale,IA - 8831 (lied to my face .)”
should of known better ~~
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“Bob's Discount Furniture inSalem,NH - 8834 (Worst place to shop at)”
This has been the worst experience I’ve had shopping for furniture. I purchased a sofa and when the delivery time came it did not fit. I was okay with sending it back as long as I got a refund. They take the couches back. Weeks go by and I’m still …
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“Mattress Firm inMcKinney,TX - 8849 (Scammers! Dont buy a mattress from this store!)”
Do not shop at Mattress Firm in Mckinney. On November 19th, 2020, I purchased a mattress from them. It was scheduled to arrive tomorrow on 12/7/2020. I had not heard from them as to the time of delivery so I called them on Saturday. I was told I would receive …
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“Mattress Firm inChico,CA - 8892 (BUYER BEWARE DON'T BELIEVE EVERYTHING)”
Purchased a Purple mattress. Hated it, waited the 21 days. I knew about the restocking fee, but they pushed it to the limit. Gave us $200 of"free items", would not let us return them,so total return came to $700. Be very sure you know what you want and are buying.
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“Colfax Furniture Distributors inGreensboro,NC - 8916 (Beware !)”
Four months in and still don't have a complete bedroom set that was paid for in advance. Were told it may take a little longer with covid, 4-6 weeks. Started checking in for an ETA after about a month and just got an idk, no firm dates. At 6 weeks …
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“The Dump - 9175 (Stay Away!!!)”
By far the worst shopping experience and customer service I've had to deal with. Everything went smooth when it came to charging my credit card funny enough though. The furniture I purchased was sold to another person before i could pick it up and the manager acted like it was …
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“American Furniture Warehouse - 9272 (This company should go out of business)”
Here's an example of a company that should go out of business. Not a single piece of furniture in the store is in stock and you're looking at a minimum of 4 weeks (up to 2 months) for receiving the items. This is a prime example of bait and switch. …
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“None - 9399 (Buyer beware)”
We bought a mattress that unfortunately we were not happy with .. we were aware that if we returned a mattress we would have to pay $79 ..we found another mattress however we were not told that it would be an exchange ... the second mattress we picked out was …
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“Delta Mattress & Sofa Outlet inEureka,CA - 9637 (Bad service after sale)”
After sale no service bought clean and repair service and can’t get them to clean or repair. Email after email and no response
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“Weekends Only Furniture & Mattress inSt Peters,MO - 9772 (Do not waste your money on an extended warranty)”
Do not waste your money on an extended warranty at Weekends Only. I bought a power recliner and paid for a 5 year warranty. After a few years the motor and/or switch went out. I filed a warranty claim on Feb. 21st. I waited a while with no contact, then …
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“Sleep Country Canada inRed Deer,AB - 9794 (Using Covid to denounce Customer Service)”
Went in the store looking for pillows, we are repeat customers, however this time definitely left unsatisfied. I tried a couple pillows, covered with a paper sheet, however was told the one I liked felt different in a king, much firmer. She really didn’t want me buying the sale pillow …
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“Johnson's Fine Furniture inNewberg,OR - 9808 (Dishonest)”
I ordered a Beauty Rest and Scott switched it to a Sutherland he got from Oregon Mattress that started sagging after 1 month. Brought another one same brand that was worse, he's done with making it right.
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“Bedzzz Express inPell City,AL - 9940 (Never shop here again)”
Terrible, I was not informed that there were no refunds. I would of expected to see a sign . I made Purchase thinking I was getting the mattress and lift but on delivery I only got mattress. I checked receipt seen all sales final no refunds. If I had known …
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“Mattress Direct inHarvey,LA - 10142 (buyer beware!!!)”
if i could give FIVE NEGATIVE STARS i would!!! no one at the company actually knows what the sales/return policies are. i got 3 different pieces of info from 2 people (bryant brinker, in-store sales person and matt valadie - district manager) and their website. i was also lied to …
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“None - 10301 (Easy Rest is a direct sales company. Do not buy from them.)”
I entered a drawing for a bed on their website then was contacted by the salesperson. When he arrived, he said if we purchased a bed that day, we would be entered into the drawing 5 more times. He did not have the paperwork for the sleep system we wanted …
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“American Furniture Warehouse inColorado Springs,CO - 10425 (The customer service is just to get sales I waited 4 mont...)”
The customer service is just to get sales I waited 4 months for a chair I ordered when I was told 4-6 weeks and was told over and over it would be here. Paid additional money to have it delivered when it finally came in only To take off of …
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“Mattress Discounters inBel Air,MD - 10634 (Lying, cheating, deceitful, evasive, possibly criminal)”
Too angry to currently expound on subject
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“Mattress Firm inBrentwood,MO - 11154 (Please take picture of order in store and when received)”
I was scammed into paying for a mattress cover I did not want by being told it was free. Mattress not the one I tried in store. Too firm and feels like no padding in it at all. I told them I have neuropathy and had to have a less …
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“Furniture Discounters inReno,NV - 11169 (This is the worst place ever)”
I will never shop here again they have the worst customer service the manager Rick is not a good person I brought a bed frame and it fell apart we had an agreement on a new bed and set up delivery and they just replaced the part of my bed …
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“Eller & Owens Furniture inFranklin,NC - 11539 (Bought the plush mattress and within a week it began to d...)”
Bought the plush mattress and within a week it began to distort so much so I nearly fell off edge of bed. I contacted store about an exchange and was told had to sleep on it 30 days and was told a comfort exchange was 299$ , I was miffed …
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“Price Point Furniture inMadison,TN - 11550 (Scam Artists Paradise)”
If it looks like a SCAM, if your gut says it may be a SCAM, if common sense tells you it might be a SCAM or if someone with previous experience tells you it's a SCAM, but the price at Price Point Furniture draws you in to do business with …
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“Mallette Furniture inCleveland,MS - 11621 (Shady Sales)”
This store took advantage of my elderly mother and uncle! When I went to speak with the owner, Max Mallette, he aggressively refused to answer my questions about the shady transaction. He did not provide an itemized invoice for the sale and the price listed on the floor did not …
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“Belpre Furniture inBelpre,OH - 11701 (Buyers beware: common decency! We ordered furniture from ...)”
Buyers beware: common decency! We ordered furniture from Belpre furniture on 2/6/21 from Diana. We were told at that time that this would not be delivered until late May to early June. We called in June to get an update for delivery. We were told it is pushed out until …
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“Value City inChesapeake,VA - 11948 (Extremely bad customer service, DO NOT SHOP HERE)”
Value City Furniture Greenbrier Chesapeake, VA delivered on July-26 damaged sofa. I & delivery person informed store mgr on the same date. I went to the store, Mgr said a full refund will be issued and they will pick up both sofas. After 3 months they picked up the sofas …
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“Hoffman's Furniture inMoore,OK - 12147 (THEY SELL YOU FLOOR MODELS AND TRY NOT TO TELL YOU)”
I spent 1,400.00 on a table that was supposed to come in a box, I purchased on 11/09 and was told the table and chairs would be brand new in the box and available for pick up on 11/15, I wanted to ensure they were going to be boxed as …
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“Mattress Land inCarson City,NV - 12556 (Bought their in house brand based on their recommendations.)”
They said the "house" mattress was equivallent to the much more expensive mattresses. NOPE. Got the bed home, slept (or I should say tried to sleep on it), so darn hard, after 2 hours every bone in my body hurt, I got up and slept on the couch. Next morning, …
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“Mattress King inFort Smith,AR - 12620 (Store not an authorized Kingsdown dealer...I was robbed.)”
Kingsdown Malbec mattress sagging and needs warranty replacement. Cannot get Kingsdown to help with mattress problem as store not an authorized dealer. Mattress cost $3,000 less than a year ago. Store on Rogers Avenue closed. Other FSM store cannot retrieve my records and cannot help. I should have gone to …
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“Ashley Furniture inGeneva,NY - 12741 (Shady local businessman)”
Anyone walking in for the first time would already generally know the owner for what he is and what he does. Buyers beware. This is not the place for you to shop. Nothing matters to them once they get your money. It's unfortunate because there aren't a lot of selections …
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“Mattress Outlet inLudington,MI - 12823 (Used and Memory Foam)”
Laid on firm bed in store. Specifically asked for a conventional firm mattress. The firmest they have. Laid on it. Put it on layaway. They delivered a memory foam Restokraft. Not the firm bed I laid on. Plus there is already 2 valleys in this bed like 2 people already …
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“Blissful Sleep inCanoga Park,CA - 12983 (Stay Away From Blissful Sleep aka Beds Unlimited)”
I am a very intelligent, highly educated, person. But I was bamboozled by the salesperson at Blissful Sleep into spending almost $7000 on mattresses at this store. He made a series of gross misrepresentations about the mattresses to me before the sale. Once I developed severe back pain, neck pain, …
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“Mattress World Northwest inSalem,OR - 13413 (Got a lemon and they wont take it back)”
I went to @mattressworldnorthwest on south Commercial to buy a mattress. I made it super clear to the sales lady that I needed a soft mattress and that "soft" was my top priority. I splurged and bought a $2400 @serta that was very soft. When the mattress was delivered, I …
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“Gardner White Furniture inRochester Hills,MI - 13537 (Highly fraudulent & unethical behavior - avoid)”
Do not buy from this store or brand - eternal headaches. I mistakenly perceived GW as a reputable brand. Will file complaint with BBB. First issue, the sales associate in the store sold us our purchase on a payment plan, provided a receipt that reflected this plan, and then later …
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“Mattress Firm inMinnetonka,MN - 13723 (Never buy a mattress from this store ever!!!!)”
They sell used mattresses without disclosing it to the buyers which is disgusting. Also, when you make a warranty claim because the mattress is in terrible shape with failed springs and used, they will not help. No live person on the website and the claims department is unreachable. Brandon the …
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“Farmers Home Furniture inTarboro,NC - 14136 (I will never recommend this place or ever shop here again...)”
I will never recommend this place or ever shop here again. I got scratched up funiture in which I was supposed to be compensated for and never received. They are liars and thieves. I will report them to the BBB with their poor and unprofessional service service. You can keep …
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“Best Sleep Centre inWinnipeg,MB - 14407 (Feel misled and manipulated by Sales Person Ed. When I c...)”
Feel misled and manipulated by Sales Person Ed. When I complained to the owner and requested to return my purchases, he was very disrespectful and condescending. Please refer to other reviews and response from owner. Ask yourself if this is how you would want to be treated after you made …
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“Gardner White Furniture inWarren,MI - 14895 (We pay the tax)”
The ads I had seen indicated that G W would pay the sales tax. At the store, I was informed that it did not include mattresses. It wa a disappointment for the tax was over $100.00. Did make the purchase, now waiting for delivery. The matresses are not in stock …
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“Ashley Furniture inFairfield,NJ - 14949 (Buy on their website instead)”
They mark furniture up in the store by over $1300.00 and charge for delivery. These people are scam artists. You can get the same furniture on their website for much cheaper and free delivery.
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“Furniture and Mattress Discounters - 15258 (I ordered a mattress and they switched it after waiting week)”
Ordered mattress and they switched mattresses after waiting almost 2 weeks said I was getting a better mattress for the same price.Well I don’t know how good the one I ordered was but the one they gave me was crap
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“Rooms To Go inFriendswood,TX - 15413 (Literally a Scam)”
I made a furniture purchase on 07/04/2022. The salesman I worked with, Johann Moreno, put in my order. He told me the price and asked me to sign. I was emailed the receipt, which did not have my entire order. I called them back and tried to get my order …
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“Mattress Firm inPrinceton,NJ - 15453 (Sales person lied)”
The sales person seemed very nice, but once we read the fine print, we realized he lied about returning the mattress. I purchased the very expensive bed he recommended despite some concerns because he said it would be an easy, free return if it didn’t work out. Shame on me …
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“Gardner White Furniture inRochester Hills,MI - 15493 (Worse customer service)”
Went into this store 2nd time in 2 weeks, 2 different sales people and both times I was handed over to someone else. Each of the people contradicted each other about the “sale” going on. At today’s visit she turned us over to the “sales mgr” Boris who once again …
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“Standard Furniture inCullman,AL - 15574 (I bought a brand new 3 piece living room set called the J...)”
I bought a brand new 3 piece living room set called the Jackson. And they delivered a set of furniture infested with fleas. Don't shop here. They're hurting for business so bad they probably delivered a returned set of furniture to me, a floor model from different store or a …
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“Bothell Furniture inBothell,WA - 15580 (Just no)”
This is a review for furniture that we haven't even received yet. We ordered some beautiful Amish built chest of drawers and a bed frame going on 7mo. ago. We were initially told at the time of purchase that it was 5mo. out from being delivered. Here we are today …
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“Mattress Firm inNashua,NH - 15859 (Need a mattress? Don't go to Mattress firm in Nashua!)”
Buyer beware! I was very excited to buy new mattresses for my home and wanted to get really comfortable ones for myself and for family who visit. The salesman we had at the Nashua Mattress Firm was very nice and helpful, or so we thought. We paid a lot of …
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“Mattress Firm inDenton,TX - 15987 (Worst Customer Service/Return Policy. BUYER BEWARE!!!)”
After purchasing a headboard for my mother, located in a different state, she stated that the headboard was closer to black, rather than the Dark Gray depicted online. 10 days after my purchase, I contacted the company via both chat and phone AND was informed by each that headboards could …
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“Mattress Firm inSan Jose,CA - 16490 (Dont waste your miney)”
If you do not like getting ripped off, go to another mattress store. Lawrence on blossom hill rd is the absolute worst and only concerned with sales and ripping you off. Had the nerve to try and charge me a restock fee after selling me a defective mattress.
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“Mattress King inRogers,AR - 16530 (Lie just to get sales)”
DO NOT buy from this joke of a company. Bought a mattress about 2 months ago and was told there was a 90 day return policy if we didnt like it. I called today to exchange it because it wasnt working out for us and the guy WENT AGAINST HIS …
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“Sleep Country Canada inBelleville,ON - 16540 (Bought a mattress and electric bed)”
Bought a mattress and electric bed in March. We were told that we would get a 350.00 gift certificate. My wife has called a number of times and the story is always the same. They are looking into it and will get back to her. If you are promising something …
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“Mattress Firm inReynoldsburg,OH - 16606 (Total service nightmare!!!)”
They are giving away free adjustable bases they do not have, and are 3 months out of stock on. We paid for haul away and they refused to haul away. Delivery drivers left without a notice and left our front door hanging open. We were told they would take our …
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“Relax The Back inLaguna Niguel,CA - 16769 (On April 1 of 2022, me + my husband walked into a Relax the)”
On April 1 of 2022, me + my husband walked into a Relax the Back by our home in Laguna Niguel. I was interested in a Tempur-pedic bed. The salesman was named Steve Kern. Steve said he was filling in for Donna and he manages the Irvine store. I've always …
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“Ashley Furniture inSpringfield,MO - 17166 (They charge you for items not delivered)”
This place is a complete fraud scammer!! I ordered a sleeper couch that could not even fit in the door- and they took it away stating I would be reimbursed and they did not. Now I am paying for a couch that I never got - close to 1500! Do …
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“Bedzzz Express inHoover,AL - 17408 (Two very unsatisfied customers!)”
The sales pitch is misleading .They tell you you can exchange your mattress it not satisfied. No Refund ! Beware no equal price mattress to choose from. If you exchange you will spend $99.00 on delivery and the difference in the exchange.if you choose a lesser priced mattress then they …
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“The Brick inSt. Catharines,ON - 17421 (DO NOT SHOP HERE!!!)”
DO NOT SHOP HERE!!! I have never known any group of people to be disrespectful, unprofessional and straight up incompetent as this locations store Manager Jessy (she wouldn't give me her last name) & Paul Wright, their Operations manager. They sold us a smaller sized TV only to tell us …
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“Metro Mattress inGeneva,NY - 17495 (Very willing to work with you on price but BE AWARE)”
A word of caution- be very clear about what you are purchasing and if it does not meet your criteria upon delivery, do not sign off on the product. If there’s at all a chance for confusion when price matching a product, be diligent. We worked out a deal regarding …
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“Mattress Firm inKillingly,CT - 17755 (PLEASE DON'T WASTE YOUR TIME OR YOUR MONEY!!)”
PLEASE DON'T WASTE YOUR TIME OR YOUR MONEY!! I had a decent experience purchasing my mattress at this location. However, the entire COMPANY is so SHADY. Less than a year ago I decided to purchase a mattress with the help of one of the In-Store Representatives. Hence, we paid over …
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“Doms Mattress Store - 17848 (This man stole my money)”
Great salesman, but one of those down and dirty types that will do anything to make the sale. There are zero refunds with this company, even if you never got your mattress. He actually just stole my money.
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“US-Mattress inCanton,MI - 17850 (Crooks)”
Us mattress charged me 3200 for a mattress I never received. It’s been almost a month and I still have no refund of money. One of the employees (Chris) let me know this what they do. No one gets their deliveries. They scam people into buying their mattresses and never …
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“Mattress Firm inOld Bridge,NJ - 18026 (Terrible experience. Will never shop at this company again.)”
I went to the store to purchase a mattress they advertised on-line. Unfortunately, although advertised as being on display in the Old Bridge store, the mattress was not available at ANY of their locations, so I could not physically test it. The salesperson told me that it wouldn't be a …
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“Crate and Barrel inHouston,TX - 18107 (Still waiting for delivery after 8 months!)”
Waiting for almost EIGHT MONTHS now and we have still NOT received a non damaged bed!!!! While they make you pay the full amount without any compensation. My story: Delivery (after 5 month wait!) was postponed SEVERAL times including one cancellation because they said the warehouse received a damaged bed …
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“Mattress Warehouse Utah - 18125 (False claim of no-interest loan, really 29.99)”
Was told I was signing up for a no- interest loan but a time sensitive clause turned it into a 29.99 percent loan which they sold. Poor quality product.
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“Ashley Furniture HomeStore inLufkin,TX - 18208 (Awful customer service!)”
I told both he has been the sales person and Mr. Drex the store manager that I needed a sofa sectional that was waterproof. They didn’t have one on the showroom floor but found one on their computer and ordered it for me. I never got to see what they …
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“Macy's inHolyoke,MA - 18234 (Dont call them and ask them to ship something for you)”
You try to give the company credit and then you contact them directly. They tell you you can get same day delivery and you pay for the same-day delivery and then they don’t give you the same day delivery and they lied to you about it and you have to …
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“Ivan Smith Furniture inBossier City,LA - 18351 (Barstools)”
Service is awful, they want me to come out of pocket for items that are needing replacement b/c they don’t have what I need & not wanting to offer any deals on a item that’s sitting on the floor as a model & worn. If I had a different choice …
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“America's Mattress inPineville,NC - 18705 (DELIVER DAMAGED ITEM AND THEN DONT EXCHANGE IT)”
We bought a King size mattress and box springs. They were delivered on Monday, July 10, 2023. One of the box springs has a rip in it so I told the delivery guys (before they brought the mattress upstairs) I didn’t want to accept the delivery due to the rip …
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“The Brick inCalgary,AB - 18706 (Mattress springs broke in 2 years)”
I contacted the store less than one year after I purchased 3 mattresses. The tops were disintegrating. They told me that they only guarantee that you like the mattress and that I would have to contact the manufacturer for their warranty. No warranty, no guarantee from the manufacturer many loopholes. …
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“Brentwood Home - 18794 (Where's the truth?)”
I recently splashed out on a supposed 'bamboo and New Zealand wool' mattress cover, courtesy of Brentwood Home. Seemed like an all-natural, good quality, and environmentally friendly mattress cover. But, oh dear, what I got was far from that. The tag, a cold, cruel confession, read ‘100% polyester’. No bamboo …
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“Langlois Appliance & Furniture inMuskegon,MI - 18919 (DO NOT BELIEVE THEIR GUARANTEES!)”
Was promised by salesperson that I would be able to return mattress and frame because she okayed it with manager. Wrote “comfort guarantee” on receipt. Tried to return because it hurts me but told I needed to come back to talk to salesperson and that the “comfort guarantee” only applied …
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“Mattress Firm inHickory,NC - 18936 (Lied about availability of mattress and sent a pre owned one)”
Do not buy from this company. We ordered an adjustable split king mattress and paid $6200.00 on July 31, 2023. We were told it would be delivered on August 10th, however on August 8 we received a call saying it would be delivered August 12th. because that set was no …
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“Leon's Furniture inSudbury,ON - 18997 (2 BUSTED UP DRYERS)”
Ordered a washer and dryer set. Git it home the dryer made loud grinding noises and noticed a dent in the frame. Called leons Sudbury was told to call Samsung. SAMSUNG MADE ME CALL leons back as this was 'not their problem'. Called leons was told I had to call …
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“Value City inMonroeville,PA - 19026 (July purchase. Delivery date Agust10.)”
July purchase. Didn’t show up August 10 delivery date. Gave me new date: August 21. Canceled the day before without notice. Don’t answer phone.
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“Raymour & Flanigan Furniture Mattresses inClifton Park,NY - 19180 (The customer is never right)”
I selected a mattress quickly; three times I said “ I need a box spring” . I was told the price and delivered a mattress …. No box spring. The delivery guys were great. They saw my bed and said “ you need a box spring” …it’s not on the …
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“JR Furniture inGresham,OR - 19186 (Buyer beware! Don not buy here!)”
Nancy at JR Furniture took our money in full in May. Promising 4-8 weeks to deliver a Stanton sectional sofa. That’s the last time we heard from Nancy. We’ve called weekly since July to no avail. Non responsive service from managers at multiple locations. It’s Sept 8, 2023 and we …
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“Sleep Country Canada - 19212 (Terrible experience with SleepCountry)”
My experience with SleepCountry post-purchase was horrible. We bought a mattress, mattress topper, protector, and two pillows. Over $2300 of product in the order. They listed a Kingsdown pillow on their site as down and after one night with it, it became clear it was not down. I checked the …
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“Mattress Direct inGulfport,MS - 19261 (DO NOT SHOP AT MATTRESS DIRECT STORES)”
Mattress Direct in Gulfport MS knowingly sells defective beds. You must purchase a mattress cover ($175) in order to receive the warranty. Their beds begin to concave after only a few months. The ridiculous task you have to perform in order to prove your bed is defective involves driving to …
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“Metro Mattress inOlean,NY - 19391 (I dont trust this company)”
I was misled by the salesman who knew I was trying to decide between two mattresses, which were $1,000 difference in price, because he said I could exchange for the other one if I wanted to. He claims he made it clear that I would still have to pay the …
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“Ashley Furniture inJoplin,MO - 19421 (Jesse - Assistant manager Joplin, Missouri - Anger fella)”
I love Ashley's furniture and have bought from them for years but their communication is a 1, all communication if you call goes through a call center and the employees are inept. I bought furniture that was damaged and needed to return it. I called 5 different numbers trying to …
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“Gardner White Furniture inWarren,MI - 19419 (Mental Harassment, Ridicules, Awful & Disappointed Service!)”
Date: July 12 and 13, 2022 Mental Harassment, Ridicules, Awful and Disappointed delivery service! Delivery person name was Jackson, Jeremiah and Redmond, Dayvon I just got the email that the delivery guys delivered the item yes, they did but it was broken, and he didn't take my Signature, he Signed …
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“Twig & Twill - 19466 (Terrible Customer Service - Bait & Switch)”
I don't appreciate the manipulative and hard sell I experienced with Ivy, who said she was the owner. I felt like I was dealing with a used car salesman. I went with a specific item in mind, but she had a far more expensive product she insisted I should buy …
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“Mattress Outlet inJohnson City,TN - 19489 (Find reputable store where they stand behind what they sell)”
I called this guy after 4 months of ownership because my mattress was already dipping down from my body. I weigh 145 lbs. He said you have to rotate them every 3 months and they tell everyone that. Wrong, he didn't tell me. He says the dip will go away …
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“Denver Mattress inNorth Little Rock,AR - 19493 (Be Aware of Poor Sales Tactics!)”
I purchased a mattress today to Denver Mattress in North Little Rock, AR. My salesperson, Lisa Ramos, DID NOT warn me that not purchasing a mattress protector or a mattress pad would then negate my 365 Better Sleep Guarantee. She simply pushed me through initialing and signing paperwork. Yes, it's …
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“City Mattress inPembroke Pines,FL - 19699 (Don't spend your hard earned money hear)”
The salesperson gave me the impression that the mattress had a year warranty. I tried to switch it out. I would have bought a more expensive mattress if need be, but they said that the mattress wasn't a problem. I sleep in it. they don't. It was an expensive mattress …
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“Grand Home Furnishings inBristol,VA - 19759 (We feel scammed!!)”
We ordered a reclining couch and a recliner from Grand in December of 2021. We also bought the extended warranty. The couch broke prior to a year being up. Grand literally told us if we had just came in 2 days sooner, they would have replaced the couch. We then …
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“Gardner White Furniture inWarren,MI - 19960 (Mixed emotions)”
I started writing this when my wife called complaining about the delivery guys. The guys were supposed to come late in the afternoon, they should up early this morning. Not the worst thing, then they refused to take the old mattress. They said it was up to them, this is …
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“Value City inFalls Church,VA - 19997 (Both sales and delivery cause more harm than help)”
The first thing and only requirement I Lidya, the sales, when I was in the store is the total height of the bed and mattress. She tricked me into buying something did not meet my requirement by not telling me the bed I see in the showroom has a mattress …
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“Mattress World Northwest inClackamas,OR - 20188 (Buyer Beware)”
I was oversold and ended up with a box spring that does not work with the mattress. Upon trying to return the mattress I was told it would cost me $74 for a restocking fee. They agreed to take away the stocking fee but, still will not return any of …
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“Mattress Outlet - 20452 (Will not guarantee the mattress is new or give a warranty)”
Claims they sell new mattresses but refuse to put it in writing. They also won't provide any manufacturer warranty for the mattresses they sell. Prices quoted for the the exact same mattresses at other retailers are at least $200+ higher and no delivery is offered.
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“Ashley Furniture inPalm Desert,CA - 20677 (A Nightmare)”
The 2 customer service girls and the Store was great...The service people are the worst. Our 10 year warrantied mattress was sagging after 3 years. First expert service tech brought a device out of a Cracker Jack Box that was to short to measure a CA king (maybe it could …
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“Gardner White Furniture inWarren,MI - 20787 (Beware of financing)”
Was going to pay cash but was convinced to do 0% interest financing, little did I know, and was not explained this at all, this was a credit card and not a traditional 12 month loan
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“The Dump inTempe,AZ - 20802 (you would rather refund me my $3000 then deliver on Saturday)”
Have you ever experienced the excitement of purchasing a new piece of furniture, only to be met with unexpected hurdles during the delivery process? Well, that's precisely what happened to me when I bought a luxurious $3000 couch from a dump furniture store. When I purchased this couch I was …
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