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They try to take advantage of people

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
The sales lady was polite and knowledgable. She spent considerable time selling the mattresses.
Sales Pressure
Tried to pass off a much inferior mattress for the items that were ordered and paid for in advance.
Product Consistency

Posted by Mary A from Oak View, CA on September 14, 2011

My mother and father, whom are in their 90s, were in need of new mattresses. They came upon Ortho Mattress' ad in the local paper and I drove them to the store whereupon we were greeted by a saleslady who took them over to the mattress on display that she said was the one in the sale. My parents laid the mattress and decided it was quite comfortable. Since their beds are twin, extra long adjustable, we were informed the mattresses would need to be ordered and would arrive in 2 days. I went to the store to pick them up and the same sales lady was very apologetic and told me it would be another 7 days since they had to be custom made. Today, the promised day, we were called at 3:30 pm and told the mattress were ready to pick up. When I was loading them into my van, I noticed they didn't look anything like the mattress we were sold and questioned the salesman ( the original saleslady was off ). He informed me these were the mattress that were advertised, and acted rather put out that I was dissatisfied. Granted, the mattresses that were purchased were not of high quality but the ones he was giving me were made for a folding hide-a-bed and were only about 3" thick instead of the 6" thick mattress we paid for. The only solution he gave me was a refund, which will take up to 30 days to get. Meanwhile, my 90 year old parents have to go without a while longer. Where did honesty go to?

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