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Horrible Experience

  • Selection: Poor
  • Expertise: Very poor
  • Service: Very poor
Not one good thing to even mention about our experience of purchasing a mattress at this store.
Too many to list. Go elsewhere, dishonest owners and salesman. Nothing but a hassle from beginning to end.
Delivery Service

Posted by M B from Mooresville, NC on September 8, 2010

Owner and salesman were very unprofessional and didn't deliver the product we ordered and paid for in full at time of purchase. Very dishonest business and felt like we did not get treated fairly as a customer. Not to mention, we now have an 18 in scratch in new hardwood floors from their delivery that is costing us 2500 to fix. They did not take responsibility for the damage they did to our new floors. Wasn't there when they came, and was there when they delivered. Go elsewhere, this is a very dishonest, unprofessional business. Our entire experience was miserable.

    Comments (5)

    I dont understand how wood floors could get scratched. All new mattress's come sealed in a heavy plastic from the manufactures and mattress are covered in cloth material with nothing sharp that could scratch anything. Also box springs have a plastic tab on the ends and also come sealed in plastic for delivery. I don't understand how cloth and plastic could scratch HARDWOOD floors and would need complete refinishing.

    By: Anonymous on July 18, 2011

    matress was not covered and they obviously didnt pay attention to what they were doing. takes a lot to scratch hardwood...obviously their lack of professionalism and disregard for others property means nothing to them.

    By: Anonymous on June 5, 2012

    Very happy with the customer care we received from this store. The staff knew what he was talking about and was not pushy at all even though he knew we were going to look elsewhere. Well we tried 2 more places and went back to buy our mattress and love it so we went back and bought a new pillow. I feel like I am sleeping on a cloud. Thank you and when we need new, you will be the first and last stop we make.

    By: Anonymous on February 1, 2017

    The good reviews are from his family members, this is a very shady business. Any bad review gets delete any good review is from family members, friends or associates.

    By: Anonymous on July 27, 2020

    Horrible experience the owner was rude and the kid Nick couldn't be bother! Why be in business if customer asking question bother you! Don't waste your time!

    By: Anonymous on September 2, 2020

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