Q&A Product Consistency
Questions
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“Why does my new mattress seem different than the one in the store?”
By Aiyshaponce Oct. 20, 2020, 5:12 a.m.
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“Why does my new memory foam mattress feel firmer than the floor model?”
By Sheri S Nov. 18, 2014, 1:12 p.m.
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“How much time should a pillowtop mattress take to break in?”
By GoodBed Help ♦♦ Sept. 2, 2014, 8:21 a.m.
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“Makeup of Englander Rest by Design mattress?”
By Drew Carchedi ♦ June 18, 2014, 3:24 a.m.
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“Mattress delivered with a huge bubble in the middle?”
By GoodBed Help ♦♦ Feb. 27, 2014, 12:14 p.m.
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“Should my Beautyrest mattress have an AirCool label on it?”
By Ursula James ♦ Jan. 23, 2014, 6:13 a.m.
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“Does the iComfort Acumen soften up over time?”
By Andrew Schle... ♦ Jan. 13, 2014, 9:49 a.m.
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“Does it really pay to try beds in the store first?”
By GoodBed Help ♦♦ Oct. 13, 2013, 12:03 a.m.
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“Which of these Beautyrest Black models is really firmer?”
By Peter Cancelli ♦ Sept. 29, 2013, 7:21 p.m.
Mattress Reviews
Praise for Product Consistency
- The Yale model from the Sealy Posturepedic line by Sealy
- The Genius model from the Serta iComfort line by Serta
- Purchased from Gardner White Furniture
- The Five Star True Luxury line by Five Star
- The Balanced Days Plush model from the ComforPedic from Beautyrest line by Beautyrest
- Purchased from The Brick Furniture
- The 11.5" Firm model by Saatva
- The 14.5" Luxury Firm model by Saatva
- The Stearns & Foster Signature line by Stearns & Foster
- Purchased from Mattress King
- The Sterling Flotation line by Sterling Sleep
- The Naturalia brand
- The Chattam & Wells line by Spring Air
- The Chaleigh Plush model from the Sealy Posturepedic line by Sealy
- The Amici Select Firm model by Sealy
- The Clermont Plush Pillowtop model from the Beautyrest line by Beautyrest
- The Carolina Mattress Guild Nature's Image line by Carolina Mattress Guild
- Purchased from Rooms To Go (Frisco, TX)
- The Super Vinyasa 4 Firm model by PranaSleep
- The Christeli brand
“Sealy Posturepedic Yale - 18562 (Excellent bed)”
Firm and supportive yet the plush top is a soft layer and the edge support is an added bonus, it does not crush or sag. I get a great nights sleep with this bed.
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“Serta iComfort Genius - 4105 (My husband and I are heavy, the middle of the mattress fe...)”
My husband and I are heavy, the middle of the mattress feels sunk in. I roll towards my husband when sleeping. The mattress does not hold it's form for long in the middle. I wake up with back aches.
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“Five Star True Luxury - 3973 (Great Value)”
After researching the brand, I found that Serta makes the bed. That made me feel comfortable enough to try the mattress. Then I researched which collection is their best of quality. The True Luxury Collection is compared to the isoseries from Serta. My wife and I tried the mattress in ...
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“BedInABox Original - 3980 (Great value mattress)”
We have spent a long time researching the market of mattresses before deciding getting our bedinabox, and we are really happy! We made the right decision.
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“ComforPedic Balanced Days Plush - 4209 (Sags in the middle)”
Looks good but when 2 people lay down, they both roll into the middle. Trying to get money back on a warranty. Don't mind sleeping in the middle with my husband, but feels like I have to climb a hill to get to the edge.
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“Saatva Classic 11.5" Firm - 14970 (Best mattress ever.)”
The best mattress i bought in my life, King Size Firm Delivery in June 9, 2015 and in a week no more back pain Just try it and you wiil sleep overall the clouds. Thanks you SAATVA.
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“Saatva Classic 14.5" Luxury Firm - 8670 (I researched mattresses in the stores for over a year. It...)”
I researched mattresses in the stores for over a year. It was the most awful shopping experience I have ever encountered. Once I felt like I had make a good choice I would go online and goggle the reviews on the mattress and they were always bad. No matter which ...
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“Stearns & Foster Signature - 8714 (Great Mattress, Great Store)”
Earl was very helpful in the store and not at all pushy. He is knowledgeable and made the shopping and buying experience great. I highly recommend Mattress King in Muskogee and love this Stearns and Foster Mattress!
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“Sterling Flotation - 6235 (Unbelievable comfort & durability)”
We have had this bed for a very long time (15+yrs.). It has just now started a tiny drip at a seam, I'm guessing. It has a 24mil. liner so the small amt. of moisture is trapped in it. After 4 nights from the detection of the leak, after changing ...
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“Naturalia - 11863 (If you colud compare as I do.)”
As an airline pilot, I get to compare my mattress at every overnight. For three years, not one mattress has came even close to my own at home. I've said goodbye to back discomfort in the mornings. It's just a pleasure to go to bed now! My wife and I ...
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“Chattam & Wells - 13615 (Chattam & Wells the BEST bed ever!!)”
When we bought our Chattam & Wells bed nearly 20 years ago, I was worried we had spent too much on our mattress. But, it lasts forever: this mattress is so well made, I fear they will go out of business, because nobody will have to buy new mattresses. Warning: ...
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“Sealy Posturepedic Chaleigh Plush - 142399 (Challeigh Plush by Sealy Posterpedic (Full Size))”
I went to mattress firm for a new bed and went thru all the laying down on different lines in the budget catergoy I was wanting to stay within. The Sealy Posterpedic Challeigh Plus was the perfect match! I purchased the full size due to the size of my bedroom ...
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“Sealy Amici Select Firm - 21313 (Best Bed )”
Two years ago I bought another Sears mattress about 8 inches thick and less coils. I was in constant pain. The Amuci mattress is 12 inches thick and twice the coils. I am using it with a metal spring frame. Super comfortable. No aches and pains. Great support. Great for ...
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“Simmons Beautyrest Black Hybrid Clermont Plush Pillowtop - 183012 (Like sleeping on a cloud)”
This was the only mattress I've ever tested in a showroom that the minute I laid on it, every muscle relaxed and I was instantly sleepy. Receiving my brand new one was no different. They're wasn't any breaking in period, it was amazing from the first night. It's extremely expensive ...
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“Carolina Mattress Guild Nature's Image - 1879 (Perfect Sleep - CMG Caress)”
It's been about 2 months since we purchased our CMG Caress (King) from RTG. I do have to say after reading some of the negative reviews I was paranoid for the first month constantly asking my wife, "do you think it's sagging on my side", all the while I was ...
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“PranaSleep Super Vinyasa 4 Firm - 87767 (GREAT MATTRESS)”
My 2nd mattress of this type. GREAT MATTRESSES. Yes they may be a little expensive, but I had my previous mattress 23 years and it slept as good on day one as it did my partner made me buy a new one because the covering was a tad worn. Don't ...
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“Christeli - 214897 (Save a couple grand)”
This mattress felt the same as the comparable Tempur-Pedic model we tried at the showroom. it came in the mail quickly and has been great to sleep on. It's really comfortable for me and my wife and so far shows no signs of changing. Christeli is where it's at!
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Complaints for Product Consistency
- The Savant Plush model from the Serta iComfort line by Serta
- The Whitehaven Visco 200 Pillowtop model from the Beautyrest line by Beautyrest
- The Euphoria Plush Euro Top model from the Spring Air Back Supporter line by Spring Air
- Purchased from Schewel Furniture
- The Carolina Mattress Guild ReFreshing Escapes line by Carolina Mattress Guild
- Purchased from Bed Store (Knoxville, TN)
- The Mystic Plush model from the ComforPedic from Beautyrest line by Beautyrest
- The Dr Breus Bed (IBC) line by International Bedding
- Purchased from Sleepy's (Staten Island, NY)
- The Sleeptronic brand
- Purchased from Mattress Outfitters (Plano, TX)
- The Five Star True Luxury line by Five Star
- Purchased from Snuggys Sleepmart (Florence, KY)
- The Sealy Posturepedic line by Sealy
- Purchased from The Brick (Toronto, ON)
- The Englander brand
- Purchased from Bedroom Express (San Bruno, CA)
- The Heavenly Bed Plush Firm model from the Beautyrest line by Beautyrest
- The Aspire Visco Luxury Plush model from the International Bedding (IBC) Europa Collection line by International Bedding
- Purchased from Mattress Discounters (Annapolis, MD)
- The Savant Plush model from the Serta iComfort line by Serta
- Purchased from Star Fine Furniture
- The Cool Therapy 4000 LXVS Ultra model from the Park Place Sleep Therapy line by Park Place
- Purchased from Smith's Furniture
- The Ashley Sleep line by Ashley Sleep
- Purchased from Dobbs TV & Appliance
- The Beautyrest line by Beautyrest
- Purchased from Mattress Warehouse / Sleep Happens (Alexandria, VA)
- The NasaFoam brand
- The Stearns & Foster Hotel line by Stearns & Foster
- Purchased from Macy's (Baton Rouge, LA)
- The Carolina Mattress Guild Nature's Image line by Carolina Mattress Guild
- Purchased from Rooms To Go (Covington, LA)
- The Birmingham Plush Super Pillowtop model from the Beautyrest line by Beautyrest
- The Ashley Sleep line by Ashley Sleep
- Purchased from Ashley Furniture
- The International Bedding brand
- Purchased from Bedding Plus (Gulfport, MS)
- The Pueblo model from the Corsicana Casa Collection line by Corsicana
- Purchased from Mattress Land Outlet
- The Corsicana brand
- Purchased from Mattress Overstock
- The Radiant Pillowtop model from the Carolina Mattress Guild Nature's Image line by Carolina Mattress Guild
- Purchased from Sleepy's (Tolland, CT)
- The Pure Talalay Bliss brand
- The Air Beds Unlimited brand
- The Beautyrest line by Beautyrest
- Purchased from Sleep Country Canada (Sarnia, ON)
- The Kluft brand
- The Bryanna Plush Euro Top model from the Beautyrest line by Beautyrest
- The Body & Soul Super Plush model by RedBed
- Purchased from Home Sleep Home (Mesa, AZ)
- The Matthews Beach Plush PillowTop model from the Beautyrest line by Beautyrest
- The Quiet Rain model from the Sealy Posturepedic line by Sealy
- Purchased from Rooms To Go (Douglasville, GA)
- The Visco Heir model by Bed Boss
- Purchased from Necessity Furniture Warehouse (Metairie, LA)
- The Serta Perfect Sleeper line by Serta
- Purchased from Gardner White Furniture
- The Ecomfort brand
- Purchased from John's Appliance City
- The Premont 14" Luxury Pillow Top model by Hampton & Rhodes
- Purchased from Mattress Firm (Henderson, NV)
- The Candace Plush model from the Beautyrest line by Beautyrest
- The Dreamwell model from the Beautyrest line by Beautyrest
- The Westell model from the Serta Perfect Sleeper line by Serta
- The HR500 Plush model by Hampton & Rhodes
- The Prodigy Plush model from the Serta iComfort line by Serta
- Purchased from Kettle River Furniture (Edwardsville, IL)
- The Insight model from the Serta iComfort line by Serta
- The Kingsdown Duet line by Kingsdown
- Purchased from Dormez-Vous
- The i8 bed model from the Sleep Number Innovation Series line by Sleep Number
- The Sleep Number Personal Preference line by Sleep Number
- The Orthopedic Euro Top model by Original Mattress Factory
- The Martinique model by REM Sleep
- The Mansell Plush Super Pillowtop model from the Serta Perfect Sleeper line by Serta
- The San Martin Hybrid Memory Foam Pillow Top model by Hampton & Rhodes
- The Arctic model from the Kingsdown Blu-Tek line by Kingsdown
- The HR500 Plush model by Hampton & Rhodes
- The Serta Paula Deen line by Serta
- Purchased from Big Lots
- The Corsicana brand
- The Shifman brand
- The Caress Extra Plush model from the Carolina Mattress Guild Nature's Image line by Carolina Mattress Guild
- Purchased from Rooms To Go (Durham, NC)
- The Dr Breus Bed line by King Koil
- The Addison Shore model by Ashley Sleep
- The Torrence Ultra Plush Pillowtop model from the Beautyrest line by Beautyrest
- The Olivia Luxury Firm model from the Chattam & Wells line by Spring Air
- The Crescendo Wagner model from the Beautyrest line by Beautyrest
- The Luxury Firm model by WinkBeds
- The Quality Sleep brand
- The Desiree Luxury Firm model from the Beautyrest line by Beautyrest
- Purchased from Sit n Sleep (Cerritos, CA)
- The Kingdom brand
- The Providence Plush Pillowtop model from the Beautyrest line by Beautyrest
- The Alexander Signature Soft model from the Nest Bedding Alexander Signature Series line by Nest Bedding
- The Martinique model by REM Sleep
- The Quail Creek Ultra Plush Pillowtop model from the Hampton & Rhodes line by Hampton & Rhodes
- The p5 bed model from the Sleep Number Performance Series line by Sleep Number
- The Lux LX710 Premium Plush model by Dream Bed
- The Beautyrest line by Beautyrest
- The Supreme Breeze model from the TEMPUR-Flex Collection line by TEMPUR-Pedic
- The Celebrity Luxury Firm model by Sherwood
- The Serta iComfort line by Serta
- The Patriarch Luxury Firm model from the Sherwood line by Sherwood
- The Josephine Luxury Firm Euro Top model from the Chattam & Wells line by Spring Air
- The Olivia Luxury Firm model from the Chattam & Wells line by Spring Air
- The REM Sleep brand
- The Audrina Luxury Firm model from the Beautyrest line by Beautyrest
- The Olivia Luxury Firm model from the Chattam & Wells line by Spring Air
- The iLE bed model from the Sleep Number Innovation Series line by Sleep Number
- The Millersburg Plush model from the Sealy Posturepedic line by Sealy
- The Original Mattress Factory brand
- The TEMPUR-ProAdapt Soft model from the TEMPUR-ProAdapt line by TEMPUR-Pedic
- The Heritage Sleep Products brand
- The Sealy Posturepedic line by Sealy
- The Sealy Posturepedic line by Sealy
- The Ellington Plush model from the Sealy Comfort Balance line by Sealy
- The Calm 9" Euro Top model by Sleepys
“Serta iComfort Savant Plush - 1781 (Cheated on the real-life sizing.)”
The mattress was just delivered today. February 22, 2012. The noxious smell is overwhelming. I hope it goes away. I am glad we have some mild February days because I have windows open creating a cross-ventilation. Can't imagine putting it in a room with only one window because of the ...
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“Simmons BeautyRest World Class Whitehaven Visco 200 Pillowtop - 1880 (HORRIBLE HORRIBLE HORRIBLE)”
This product will give you severe back pain, and will fall apart. This product retails at Mattress Warehouse which is where I bought this for 1200.00. They have replaced it twice now and will not return my money, just give me the same junk product. I will never buy another ...
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“Spring Air Back Supporter Euphoria Plush Euro Top - 1674 (Worst Mattress- DO NOT BUY)”
We have only had a negative experience with the King Size Euro top Four Season Back Supporter Mattress manufactured by Spring Air and purchased from Schewel’s Department Store in Roanoke, VA. We purchased this bed because our old mattress was 12 years old and the mattress cover was beginning to ...
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“Carolina Mattress Guild ReFreshing Escapes - 1511 (Awful!)”
My daughter ordered a bed that was supposed to be for someone with fibromyalgia. The one we laid on was wonderful the bed delivered was not the bed we laid on. This bed says firm it is not it is mushy you lay on it and end up down on ...
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“ComforPedic Mystic Plush - 1771 (Not what was in store)”
My wife and I tried this bed in the store, after finding the Loft Sparkling Star too firm. The display of the Mystic was much softer, giving in to our bodies, but not "sinking" in. Very comfortable. What was delivered had the same brand, name, model, but was NOT the ...
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“Dr Breus Bed (IBC) - 1479 (Do you "Trust Sleepys for the rest of your life?")”
For a little background: My husband and I are young and healthy, in our early 30’s. I never had any back issues, until the experience with these mattresses! We purchased a Dr. B Signature Plush from a Staten Island store because if felt supportive and comfortable, however, after a week ...
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“Sleeptronic - 1099 (The Worst !)”
The worst bed I ever bought. I went back to the store the next day and told them it didn't feel like the floor model. they told be it would "break in". That it takes about 3-4 weeks. I've had it 7 months and it's still a piece of *&^%! ...
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“Five Star True Luxury - 1716 (Taco Time)”
We are taking this back. Lost all faith in Serta. Bed is already worse than the 9 year old mattress it replaced. My wife and I feel like we are in a taco due to the middle of the bed sinking and offering no support. Wow, and this is a ...
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“Sealy Posturepedic - 1994 (NOT LIKE THE SHOWROOM)”
I purchased a Sealy POSTUREPEDIC PROBACK Mattress from the Brick. It felt amazing in the showroom. I can tell because I have a very bad lowerback so the pain was immediately gone in the showroom. When I recieved the mattress and lied down on it, the ache on my back ...
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“Englander - 2003 (Steer clear of Englander)”
Absolute garbage -- buy something else. I purchased a Lady Englander Emerald Firm in January of 2012. The fact that this particular mattress is manufactured with recycled materials and organic latex and bamboo appealed to me. The bed never felt like the one in the showroom, so I went back ...
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“Simmons BeautyRest Classic Heavenly Bed Plush Firm - 1083 (pretty happy with my bed, but...)”
Solid purchase with super comfortable pillowtop. Bought this from the westin hotel group. I don't think the one at home is quite as comfortable as the one in the hotel but it could be becuase we didn't buy the hotel bedding as well. My friend got one too and she ...
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“Europa Aspire Visco Luxury Plush - 1097 (Good Couch, Bad Bed)”
I bought this mattress at Mattress Discounters (Name was Europa Apollo there but specs are identical). I spent about an hour in the store trying it out, rolling over from my side and back. I loved it in the store. The mattress that was delivered to my house felt significantly ...
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“Serta iComfort Savant Plush - 1953 (Returning it)”
The bed is much harder than it was in the store and does not conform to our bodies. I wake up with backaches almost every morning. There is also an indentation on my side of the bed. REALLY!! and we have only had it for 6 weeks. We are returning ...
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“Park Place Sleep Therapy Cool Therapy 4000 LXVS Ultra - 1712 (cereal bowl city)”
We have owned this mattress for 2 years. Ii is the saggiest mattress we have ever owned AND the most expensive we have ever owned. The show room model is VERY different that what we actually bought. We are trying to get an adjusment from the dealer and manufacturer, He ...
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“Ashley Sleep Advanced Memory Foam - 1704 (Worst bed I've owned)”
feels good at for the first couple of days but after 5 days it started killing my back.. the worst part is there's no return policy so now I'm stuck with the bed. I wouldn't recommend this to anyone in this world!! You will regret spending all that cash if ...
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“Simmons Beautyrest Classic - 1805 (Not the same bed that was in the store!)”
The bed we tested in Mattress Warehouse on Pickett St in Alexandria VA was nice and firm and very comfortable. The bed that was delivered was NOT the same mattress that was in the store. This bed has a hard rim around the edge and the inside is mushy. It ...
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“NasaFoam - 1209 (Delivery delay)”
I was told there are two models of the Deluxe matress (2010 and 2011). not sure which one is better but noticed the 2010 is an inch thicker. I Just bought this mattress from "mattress gallery" on Dundas last week and so far 2 days delay and they are saying ...
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“Stearns & Foster Hotel - 1587 (Macy's Hotel Brand bed)”
Macy's as well as the Hotel brand from Stearns & Foster leave much to be desired. Probelms from the start and horrible comfort and terrible service. Felt NOTHING like the display model and there were loose threads between quilts since we received it. Replacement model had the same problem and ...
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“Carolina Mattress Guild Nature's Image - 1779 (Don't waste $1500.00)”
We purchased this mattress from RTG and the salesales staff were helpful and pleasant. She also highly recommend this product and it was all american made. We've never spent this much on a mattress but we thought it was worth it. We noticed right away that it was more firm ...
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“Simmons BeautyRest Exceptionale Birmingham Plush Super Pillowtop - 1388 (KEEPING U AWAKE mattress)”
After sleeping on it first night, very sore! However, sometimes it does take a little time for the body to adjust. It seems to be somewhat firm but this particular mattress does not asborb pressure points on my body. ( I weigh 145 lbs. to give you an idea of ...
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“Ashley Sleep Talalay Latex - 1354 (Numbing Purchase)”
We purchased this mattress last month in an Ashley Home Store and I was excited about the buy. The mattress felt very comfortable in the showroom(that's where they get you) and I was sure that I would be getting a great nights rest on it for years to come. Boy, ...
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“International Bedding - 1815 (Really Hate It)”
We were looking for a high quality bed and this appeared to be the answer. We tried out several beds repeatedly until we were satisfied that this was the one. Very pricey and no returns or trials. We got the bed delivered and then we found that the softness of ...
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“Corsicana Casa Pueblo - 1818 (Wasn't what it felt like in Mattress Land in Frisco, TX)”
After 1 hour of laying on this mattress my neck, upper back and shoulders had extreme pressure placed on them. This mattress is very firm so beware. I was told it was a extra soft mattress, great for side sleepers by Mattress Land and that's what it felt in the ...
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“Corsicana - 1893 (Disapointed)”
My first words when I went to purchase this is I hate foam mattress's. I had no idea that was what I was buying, because I stessed this many times. The first night I knew they was a problem, first the smell was alful, it stunk for about a month, ...
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“Carolina Mattress Guild Nature's Image Radiant Pillowtop - 2047 (Disappointed Once I Got It Home)”
Just like most other reviewers, I was extremely disappointed when I got the mattress home, and found out it wasn't as nearly as plush and comfortable as the store model in the showroom. I guess CMG produces a special, high quality showroom mattress to "trick" buyers into falling in love ...
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“Pure Talalay Bliss - 2167 (Mattress is quite firm)”
We received our new mattress and immediately noticed that it was not level -- lying on my back I was not facing straight up to the ceiling but was tilted in towards the center. I weigh 115 lbs and this was with just me in the bed. Got the level ...
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“Air Beds Unlimited - 2255 (This turned out to be an expensive mistake)”
In August 2011 I bought a Series 8 Emerald Air Bed from Air Beds Unlimited. They have a dizzying range of styles and options for their beds. The marketing is very persuasive and I decided to give them a try. I have a Select Comfort Mattress that I like very ...
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“Simmons Beautyrest Connoisseur - 2257 (Pissed in Petrolia)”
Cheap construction. I got ripped off. Warranty process is a pain. They make you do all their work and then say they don't believe you and want to look for themselves.
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“Kluft - 2646 (Most costly mistake ever)”
When I tried the bed in the store I had never felt anything so comfortable. From the very first night and ever night I had it, I slept better than I ever have. Then I found some small holes in the top and side,,,no big deal I just thought they ...
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“Beautyrest TruEnergy Bryanna Plush Euro Top - 3215 (Seriously forget this mattress)”
We have this mattress at home and it is great but then we bought one for our cottage and it is not the same. It is way too soft, much softer than the mattress at home. It is supposed to be the same mattress! Same size and everything! We bought ...
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“RedBed Body & Soul Super Plush - 3217 (inner springs missing)”
No good you cannot sleep on a bed that has inner springs missing. My husband would have fallen out of bed if he moved tow ard the outside of the bed. Getting up at night would have been a disaster for him returning to bed. He would have slide out ...
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“None - 3910 (HORRIBLE BED, HORRIBLE WARRANTY, HORRIBLE CUSTOMER SERVICE)”
Companies used to have respect for their customers. There was customer service & warranties were honored. Today it's "SHUT UP & GIVE US THE MONEY & BE HAPPY YOU GET ANYTHING IN RETURN!" Visco memory foam is designed to wear out quickly. It befits the manufacturer, not the customers. I ...
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“Simmons Beautyrest Recharge Matthews Beach Plush PillowTop - 3935 (POORLY MADE MATTRESS)”
i am now having this mattress replaced for the 3rd time under warranty. initial purchase was 6 months ago. after two months, the mattress would sag horribly and has been inspected and deemed outside of manufacturers specifications, and each time replaced. will continue this trend i'm sure until a new ...
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“Sealy Posturepedic Quiet Rain - 4349 (The comfort level was somewhat deceiving. It seemed prett...)”
The comfort level was somewhat deceiving. It seemed pretty comfortable when I laid on the bed in the store room. However, after sleeping a few nights on the quiet rain mattress I quickly realized it was way to firm for my comfort needs. I just expected a softer more comfortable ...
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“Bed Boss Visco Heir - 4146 (No comfort like sleeping on cement.)”
Order this bed a month ago from one of there distributor in New Oleans, La. Area ( Necessity Furniture ). Owner had bed in store Visco heir ET and store had a chance to lay on it, and brought wife back so that she had a change to try it ...
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“Serta Perfect Sleeper - 4059 (My mattress seems to sink in the middle and its not even ...)”
My mattress seems to sink in the middle and its not even a year old. It is very uncomfortable, I hate it.
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“Ecomfort - 4326 (nice)”
NIce soon you laid down for a few minutes after some time on bed you feel like you slept on hole
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“Hampton and Rhodes Premont 14" Luxury Pillow Top - 4369 (Horrible horrible horrible)”
This is the worst bed I have ever slept on in my life. It's horrifying to sleep feeling like you will fall off the bed especially when you are 9 months pregnant. My entire pregnancy was full of pain due to this horrible excuse for a bed. It has huge ...
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“Simmons Beautyrest Recharge Classic Candace Plush - 4638 (Lumpy After 3 Months)”
This mattress developed a major lump about 3" high, 6" wide and 18" long after only 3 months. Having problems getting warranty respected by retailer - had to contact manufacturer directly. What a rip-off
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“Beautyrest Dreamwell - 6240 (HORRIBLE BED)”
My first Simmons Beautyrest Dreamwell Cliff Haven Plush Pillow Top was replaced after just 3 months. This is the second mattress I've had for about 1 year and today has been inspected. Shows obvious 2 inch sink in middle. Back and neck problems have now escalated due to this poorly ...
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“Serta Perfect Sleeper Westell - 14069 (Bad experience!)”
This bed felt good when we tried it in the store. Had it less than 4 mo. and it is already showing impressions where we lay. My husband and I are small people, this should not be happening. The store is sending out another mattress. I have 2 other family ...
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“Hampton & Rhodes HR500 Plush - 315001 (One word . Horrible!)”
We had a Serra for 10 years and figured it was tome to change it. Big mistake going to Mattress Firm. The strangest thing is that when I tried this mattress at Mattress Firm, it felt very comfortable. It’s as if they sent us a completely different mattress than the ...
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“Serta iComfort Prodigy Plush - 2215 (Wasted $3k on this)”
I have had this mattress for about six months now. My first attempt a writing a review did not work, so I'll try again, and hopefully save someone from making the same mistake I did. First off, standard North American King Size beds are 76 x 80 inches. At the ...
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“Serta iComfort Insight - 1871 (Love the bed, but strong chemical sell)”
Overall my husband and I are pleased with the mattress however it is a lot harder than the one in the store. We were assured that it would soften up, but it has been three months and has hardly changed. I would also agree with the other reviewer that when ...
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“Kingsdown Duet - 11140 (Kings down )”
I bought the Kingsdown in June 2010, within months it started sagging. Now the seams are spitting open. Called customer service, I was told that the fabric is not under warranty, I tried to explain to them that it's not the fabric, but the seams are coming apart. I was ...
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“Sleep Number Innovation i8 bed - 18350 (Not exactly what they claim it to be.)”
Do you like experimenting with your sleep? Do you like paying large sums of money for add ons that other products can provide for free? Do you like that half inflated air mattress, going to fall out of the bed, watch your partner bounce when you roll over feeling? This ...
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“Sleep Number Personal Preference - 20233 (This is the worst bed I've ever owned! From the beginnin...)”
This is the worst bed I've ever owned! From the beginning, the mattress couldn't hold air on one side of the bed, always had to refill it daily. Customer service was no help with the problem, they said to place a cap on that side of the bed so that ...
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“Original Mattress Factory Orthopedic Euro Top - 318195 (Problems since it arrived)”
This mattress feels very different than the one I tried in the store. It's a king and needed to be folded in half in order to bring it to an upstairs bedroom. There is supposedly a spring in the center of the mattress and I don't know if that's what ...
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“REM Sleep Martinique - 337074 (High price for average bed)”
Bought at the homeshow and tested it for 45 minutes. Was very comfortable till I got mine at home. It was $6500.00 which was twice the cost of my sleep number and not as comfortable. Don't loose the control because a replacement for a cheaply made control was $144.00. What ...
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“Kingsdown Brooklyn - 132975 (Sleeping on a cloud)”
I had originally asked for a firm top but they sold me soft top. But this mattress even though it's Brooklyn type mattress but when you lay down it perfectly supports you and is very comfortable. But I wish the sales person had given me what I asked for.
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“Serta Perfect Sleeper Mansell Plush Super Pillowtop - 348932 (This doesnt feel like the mattress in the showroom. I tr...)”
This doesn’t feel like the mattress in the showroom. I tried it out twice in the showroom for about 20 minutes each time. This is firmer and a bit lumpy. Not that comfortable. Sometimes my hips hurt when I wake up in the morning. My other bed is a Serta ...
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“Hampton and Rhodes San Martin Hybrid Memory Foam Pillow Top - 146825 (didn't get the one I ordered)”
Company ripped me off by sending me a generic mattress, wish I could find a way to legally go after the company
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“Kingsdown Blu-Tek Arctic - 27275 (Most Uncomfortable Bed Ever)”
We purchased this bed thinking it would be the answer to our sleeping problems. However after a short period of time we started to notice how we both felt like we were going to roll off the side of the bed. We have this mattress about 3 years now and ...
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“Hampton & Rhodes HR500 Plush - 332359 (Nightmare.)”
Every time I wake up I feel as if my body has aged 10 times the normal rate. Whenever I wake up I feel as if I was thrown off a mountain or cliff and slammed into the ground. Since day 1 this mattress has been a terror. The first ...
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“Serta Paula Deen - 31830 (Not happy)”
My husband and I bought this mattress two years ago. The edges already buckle down when it wasn't supposed to and it is very hot to sleep. Bad investment for us and was told it would help with my back problem. It has since made it worse.
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“Corsicana - 32323 (Run Away!!!!)”
Stay away from all beds made by Corsicana Bedding they do not stand behind their product! My bed has less than 2 months worth of use.
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“Shifman - 354049 (This mattress was not the same quality as the store model. w)”
Within a month this mattress had low spots and sloped from the side to the middle. It was obvious that the springs were not providing support and did not rebound, which was not the case with Bloomingdales floor model. Despite this Bloomingdales insisted on charging 10 % to take back ...
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“Carolina Mattress Guild Nature's Image Caress Extra Plush - 2016 (No Durability: Carolina Mattress Guild Caress King Mattress )”
The mattress delivered to our home never really measured up to the comfort of the one we "tested" in Rooms To Go. From Day #1 (3yrs ago) it was much firmer than the store model. Soon there after the both my wife's and my side of the bed started to ...
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“Dr Breus Bed - 181801 (Rip off)”
Not st all the mattress I was promised.
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“Ashley Sleep Addison Shore - 37429 (Worst mattress ever)”
The salesman promised that I would not feel motion when my husband moves in the bed --- real feel is like sleeping in a water bed. The middle sags and causes me back pain. It's only good for a single person to sleep in because the second person really causes ...
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“Simmons Beautyrest Black Torrence Ultra Plush Pillowtop - 156986 (What a rip off!)”
I bought this after testing it in the showroom and it was very soft and felt like laying on a cloud. I got it delivered and set up. It felt like sleeping on a sandbag. I kept it for 2 years trying to break it in and moving the mattress ...
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“Chattam & Wells Olivia Luxury Firm - 373122 (Not worth the price!)”
The mattress seemed very comfortable in the store. When we got it home it was a different feel altogether. The store display had a box spring and we bought the adjustable frame. I don’t know if that had anything to do with it or not but I wake up with ...
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“Beautyrest Crescendo Wagner - 158226 (hard as hell)”
The mattress we rec'd was not the same as the one we choose from the showroom. We chose a softer pillow top as the one we rec'd was much harder.
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“WinkBed Luxury Firm - 370953 (Softer than I thought - labeled wrong)”
I tried the mattresses before I purchased. I purchased the Firm and the tag says Firm but this isn't the same as the one I tried. I believe they got the tags wrong. I had already returned two mattresses to another place and didn't want to return again and I ...
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“Quality Sleep - 208812 (Plushest Mattress Sleeps Hot&Hard - Different From Showroom)”
We felt very confident with our purchase after spending more than an hour in Quality Sleep Shop's showroom testing their "plushest" mattress. However, the mattress we received is hard and hurts our sides. It does not feel at all like the mattress that we tried. Also sleeps very warm. They ...
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“Beautyrest Black Desiree Luxury Firm - 216320 (Pass on this one)”
This mattress feels absolutely nothing like the floor model. I chose this considerably higher priced mattress due to back and joint issues. I was promised it would break in, which it hasn't after 9 months. It is uncomfortable, rigid, and causes aches and pains. I would have exchanged it, but ...
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“Kingdom - 243843 (TX Hate the mattress and feel I was scammed)”
I had a Temper Posture Pedic and I loved it unfortunately my husband became ill and soiled the bed beyond cleaning (before he passed away) so I had to discard the mattress. When I went shopping for a mattress I told the salesman I wanted a firm mattress, he recommended ...
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“Simmons Beautyrest World Class Providence Plush Pillowtop - 257163 (Should be labeled medium firm)”
It's not like the plush, soft pillowtop that we slowly sunk into at the store. This bed is firmer than our expectations. We feel the hard surface just under the pillowtop and we already have divets in our sleeping areas. We've had it just over a month.
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“Nest Bedding Alexander Signature Soft - 257824 (Too hot! Not soft enough)”
I've lived with the Lift mattress for nearly a year now and here are my thoughts: 1. The soft version sent wasn't as soft as the one in the display room. I don't know if I got a medium instead, but I chose this because of the soft option. 2. ...
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“REM Sleep Martinique - 274778 (Worst customer service I've ever seen)”
I've had better customer service ordering $5.00 products. It's absolutely inexcusable, when selling a $5,000 product to have such horrible customer service! I can't share the whole experience, because there is a limit on words and its a long story. We were told our bed would arrive in 6 weeks. ...
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“Hampton & Rhodes Quail Creek Ultra Plush Pillowtop - 258059 (Sinking in quicksand.)”
This mattress felt so different and comfortable in the store versus sleeping on a new one in my home. I needed a medium feel that would cushion my shoulder and hip pressure points, which this does to some degree. However, there is little to no support for my back and ...
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“Sleep Number Performance p5 bed - 261272 (Not worth the money)”
We bought our bed in May 2017 so have had it for about 11 months. We had wanted one for a long time after my husband slept on one at a hotel. We went to the store, had a nice salesperson and decided on the p5. We loved it in ...
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“Dream Bed Lux LX710 Premium Plush - 283668 (Possible scam?)”
I bought two twin mattress xl of the Dream Lux LX710. It was the best feeling mattress in the entire store and I did not mind paying the premium price. Being 14" mostly consisting of high-density memory foam, I realized it would have a possible long break in period. After ...
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“Beautyrest Silver - 285069 (The mattress that has been advertised in HSN it's definit...)”
The mattress that has been advertised in HSN it's definitely not the one that was built or delivered to me. When a regular person (Not Heavy) seats at the edge of the bed, the mattress is like going down the floor with him or her. When sleeping it's like the ...
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“TEMPUR-Flex Supreme Breeze - 371672 (1st 2 months like sleeping on top an ice skating rink)”
This was our 2nd Tempurpedic, first was Cloud Supreme, which after 2.5 yrs developed craters, and hump in the middle. TempurP did the right thing, replaced it, we chose Flex Supreme Breeze which was mistake, didn't realize the cover didn't zip off like the others I just liked that feature..but ...
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“Sherwood Celebrity Luxury Firm - 312427 (Like sleeping on a board!)”
Worst. Mattress. Ever. After the first night with arms & legs going numb, we thought surely we have been delivered the wrong mattress. Went back to store to confirm. Same mattress in store does not represent what was delivered to our home. In fact, we think we've been hoodwinked. Bait ...
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“Serta iComfort - 312917 (Deceiving)”
Too expensive for what is offered. Not true to size, smaller by more than 2inches. Initially I bought the most expensive 'queen' size mattress in the store with the adjustable base. I noticed that it was smaller than a queen but bigger than a full. I went to the store ...
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“Sherwood Patriarch Luxury Firm - 403609 (Hump in the Middle)”
For a reference I'm 5'9" and 185 lbs., my husband is 5'7" and 180 lbs. My old hybrid mattress (Englander 21st Century Sleep System) was like sleeping on a cloud, soft on top and supportive underneath. Unfortunately, Englander no longer makes this mattress. This is what I was looking for ...
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“Chattam & Wells Josephine Luxury Firm Euro Top - 404178 (Worst (& most expensive) decision Ive made)”
I have been so incredibly disappointed in this mattress. When I tested it out at Mattress Firm I absolutely LOVED it. It felt soft & bouncy but very sturdy and well made. I decided to splurge because I have a chronic issue with my neck since an injury a few ...
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“Chattam & Wells Olivia Luxury Firm - 408405 (Just Wanted the Same Mattress we Tried in the Store)”
How is it possible that a floor model and a purchased model are so night-and-day different? The floor model was a dream. We’ve now had our mattress for four nights and they’re the worst I’ve slept in years. I wish I had my old mattress (and several thousand dollars) back. ...
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“REM Sleep - 410177 (Horrible purchase, I wish Id gone with a different bed!)”
This has been the most frustrating purchase of my life. We spend $5,000 on this bed. It was 6 weeks late being delivered. 6 weeks late! When we FINALLY received our bed it was delivered by two guys in a pickup with a UHAUL bumper hitch trailer. We were promised ...
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“Simmons Beautyrest Recharge Audrina Luxury Firm - 437941 (that sinking feeling.....)”
when i tested it at the store, it oddly felt firm enough. after a few days of receiving it, it feels like a sponge and the store has been anything but helpful. I am used to a firm feel, am even okay with a medium firm feel. But this one ...
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“Chattam & Wells Olivia Luxury Firm - 441693 (The tuffed buttons dig into my hips and knees! Awful!)”
The mattress in the store felt wonderful! We felt it was worth the extra expense, three times as much as other high end mattresses. Once we had it awhile (it does take time to adjust to a new mattress) we realized it wasn't what we'd expected it to be at ...
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“Sleep Number Innovation iLE bed - 455151 (I am in the trying out period.)”
The first night was great. By the second day I have mixed feelings hanging out on the bed, laying down watching TV. Maybe is too soon to write a review. Today looking for another bed in case this one doesn’t work out. 100 day try out. It’s vey bouncy. Waiting ...
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“Sealy Posturepedic Millersburg Plush - 462403 (A total nightmare!)”
It lost its shape within 3 months, the sides look bumpy and totally out of shape, awful edge support, very uncomfortable mattress, didn't feel the same I tried in the store. Warranty was a total waste of time. A man came to do the inspection, I couldn't even say a ...
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“Original Mattress Factory - 504372 (It is not the same bed that you lay on in the store.)”
This is the second time that I have purchased a mattress from the OMF. The first time I was sure that the bed they delivered was not the bed that I had tried out at the store. Not nearly as soft or as comfortable. The second time my Husband and ...
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“TEMPUR-ProAdapt Soft - 529576 (We tried a bed in a tempurpedic store. we ordered the tem...)”
We tried a bed in a tempurpedic store. we ordered the tempurpedic adapt king soft bed from the army air force base exchange. We thought we had 90 days to try the bed. The exchange would not take the return and tempurpedic would not either. The bed is not the ...
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“Heritage Sleep Products - 531574 (Mattress switched from what we bought)”
In showroom mattress was upgraded for 400 dollars extra on each. Purchased rize adjustable beds, king size but you get two single XL mattresses. Mattresses are showing depression in center and when you lay flat they make you lean to one side. Trying to use warranty that came with it, ...
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“Sealy Posturepedic - 543010 (The "extra firm" feels like a medium, sealy didn't care.)”
Tried the extra firm in store, it felt solid, didn't feel like quicksand. The medium was bearabe for awhile, then I tried for a return. $1000 bed = $300 refund. No bed, get to kep "free" base, that isn't even the right size, "no returns, 3 inches is within acceptable ...
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“Sealy Posturepedic Hybrid Series - 543291 (When I called Mattress firm to tell them that it didnt f...)”
When I called Mattress firm to tell them that it didn’t feel the same as their sample on the floor. The salesperson said that it needed time to be broken it. If I wanted to break it in faster, then I should walk on or roll on it like a ...
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“Sealy Comfort Balance Ellington Plush - 543848 (Doesn't feel like the one I paid for..Hip is in extreme pain)”
I used, for years, the Sealy adjustable mattress and very satisfied but adapters broke and Can Not get replacements. Bought this mattress, Sealy Ellington Plush, and sat and laid on it in the store. Very firm but with a bit of softness just like I wanted ! The one that ...
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“Sleepy's Calm 9" Euro Top - 546191 (Terrible terrible mattress)”
This mattress is not worth your money, after a little more of 3 months of use, our mattress is rock solid firm, even when we chose the “medium”, we bought this at mattress firm, and the one they had to show was soft as a cloud, but it’s a scam! ...
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Store Reviews
Praise for Product Consistency
- Purchased from Jordan's Furniture (Avon, MA)
- Purchased from Leon's Furniture (Mississauga, ON)
- Purchased from Sit n Sleep (Oxnard, CA)
“Jordan's Furniture inAvon,MA - 2080 (GOOD SERVICE RESOLUTION BY MANAGER)”
My Family has bought most of our furniture at Jordan's for years and have always been very satisfied. We bought a really good bed there about 4 years ago and the topper on the bed has begun to wear and not be supportive of good sleep/ We complained and at ...
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“Leon's Furniture inMississauga,ON - 3724 (Not a happy customer)”
I had asked for a firm top. I trusted them but after 3 months I found this website goodness.com and was able to find that this mattress that I purchased from Leon is soft and not firm. I had asked them to give me firm mattress not soft. I will ...
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“Sit 'n Sleep inOxnard,CA - 8179 (Mattress of her dreams!!)”
Marty was so kind and helpful finding a mattress for my mom! He gave her so many options, was very patient when we were browsing and just a wonderful person to help us. I want to come back here to look for a mattress of my own and hope he ...
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Complaints for Product Consistency
- Purchased from Mattress Direct
- Purchased from Sit n Sleep (Norco, CA)
- The Sleep to Live line by Kingsdown
- Purchased from Ortho Mattress (Ventura, CA)
- The Ortho brand
- Purchased from Robb & Stucky Furniture Outlet (Tampa, FL)
- The Chattam & Wells line by Spring Air
- Purchased from Bedding Barn (North Haven, CT)
- Purchased from Ortho Mattress (Los Angeles, CA)
- The Ortho brand
- Purchased from Sleep Comfort by Nerlands (Anchorage, AK)
- The Classic Sleep Natural Expressions line by Classic Brands
- Purchased from Wholesale Furniture of Roane County (Harriman, TN)
- The Stearns & Foster Luxury line by Stearns & Foster
- Purchased from Mancini's Sleepworld (Mountain View, CA)
- The Cannon Sleep brand
- Purchased from Mills & Thomas (Swansboro, NC)
- The Beautyrest line by Beautyrest
- Purchased from Mattress Gallery (Mississauga, ON)
- Purchased from Mattress Direct (Conway, SC)
- The Sealy brand
- Purchased from New Deal Furniture (El Paso, TX)
- Purchased from Ashley Furniture (Reynoldsburg, OH)
- Purchased from China Towne Furniture (Syracuse, NY)
- Purchased from The Brick
- Purchased from Valley Furniture Warehouse (Albuquerque, NM)
- Purchased from Mattresses & Beyond (Royal Oak, MI)
- Purchased from Sleepy's
- The Sleep to Live line by Kingsdown
- Purchased from MJM Furniture Center
- Purchased from Linder's Furniture (Costa Mesa, CA)
- Purchased from Rooms To Go (San Antonio, TX)
- The Carolina Mattress Guild brand
- Purchased from Sleep Country Canada (London, ON)
- The Kingsdown Plush Sense line by Kingsdown
- Purchased from Cleo's Furniture (Hot Springs, AR)
- The Sleeptronic brand
- Purchased from Sleep Shop (Lubbock, TX)
- Purchased from All American Furniture & Mattress Factory (Lakeland, FL)
- Purchased from Mancini's Sleepworld (Fremont, CA)
- Purchased from Vogue Furnishings (Belding, MI)
- Purchased from Wausau Harn's Furniture (Wausau, WI)
- Purchased from Fred's Beds
- Purchased from Bed Pros (New Port Richey, FL)
- Purchased from Mattress HQ (Tyler, TX)
- Purchased from Texas Bed Company (Beaumont, TX)
- Purchased from Sears (Lincoln Park, MI)
- Purchased from Mattress 1 One (Kissimmee, FL)
- Purchased from Marquis Furniture (Shawnee, OK)
- Purchased from InnoMax
- Purchased from Mattress Showroom
- Purchased from Wolf's Furniture (Altoona, PA)
- Purchased from The Brick
- Purchased from Mattress World (Florence, SC)
- Purchased from JCPenney
- Purchased from Mattress Man (District Heights, MD)
- Purchased from Mattress Firm
- Purchased from Mattress 1 One (Ocala, FL)
- Purchased from Aaron's (Lake City, FL)
- Purchased from Strands Furniture (Monroe, WA)
- Purchased from Raymour & Flanigan
- Purchased from Quality Sleep Store (Monroe, WA)
- Purchased from Mattress Firm
- Purchased from Metro Mattress Outlet (Buford, GA)
- Purchased from Furniture World (Stoneham, MA)
- Purchased from Original Mattress Factory (Springfield, OH)
- Purchased from BedQuarters (Mineola, NY)
- Purchased from Jerome's Furniture
- Purchased from Mattress Firm (Brentwood, MO)
“Mattress Direct - 1052 (Bad Service)”
We had to return are mattress a week after we got it. It was dirty and i keep rolling off it. After waiting about 2 weeks they gave us a new one that is not the one we bought. After about3 days the plastic ends on the bed rails broke ...
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“Sit 'n Sleep inNorco,CA - 1511 (Wil never buy from them again)”
We purchased a Kingsdown Sleep to live 800 from this outfit. We had had a great prior experiance with a Kingsdown mattress we had purchased in New York, so we decided to purchase a Kigsdown product again. We used their computerized bed to determine our individual sleep firmness, layed on ...
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“Ortho Mattress inVentura,CA - 1412 (They try to take advantage of people)”
My mother and father, whom are in their 90s, were in need of new mattresses. They came upon Ortho Mattress' ad in the local paper and I drove them to the store whereupon we were greeted by a saleslady who took them over to the mattress on display that she ...
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“Robb & Stucky Interiors inTampa,FL - 1401 (Bankrupt Store no longer a threat to public)”
You pay 20% more than retail at this store for anything.We purchased a fine statement piece for the foyer. They guaranteed that they had a new one in their phoenix store and would ship it. The following week we noticed the scratched up and dented floor model was no longer ...
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“Bedding Barn inNorth Haven,CT - 1397 (great in some ways questionable in others)”
I don't trust what they sell, why would two of the same beds (make and model) feel completely different? Why would the bed you ordered feel just right in the store but at home it is too hard. Or a bed that looks ok but after you try to sleep ...
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“Ortho Mattress inLos Angeles,CA - 1392 (Don't buy "box springs")”
If you have a 3/4 antique bed and need a new mattress (as I did), you have very few options, because it must be custom made to your specifications. This translates into "non-refundable" -- which would be ok IF the actual delivered items ARE the size you specify. Mine weren't. ...
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“Sleep Comfort by Nerlands inAnchorage,AK - 1385 (Nightmare)”
Worst experience I've ever had. They do not deliver to you what you try out in the store and if that's not enough they won't except any responsibility so they just charge you more! Shopping with them has costs me $3000 +-! Can't sleep on the 2nd mattress they delivered ...
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“Wholesale Furniture of Roane County inHarriman,TN - 1817 (My opinion - Scam City)”
We purchased a Stearns & Foster King Plush Firm Pillowtop mattress and box springs. We tried out this bed in the store and it seemed like a very firm bed. The salesman had me to back up to the mattress and jump up on the mattress to show that it ...
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“Mancini's Sleepworld inMountain View,CA - 1023 (bait and switch)”
Because mattress shopping is so painful, I called to order a second kid's mattress like the one I bought from them a year before. They complied but failed shipped me a private label mattress from an unknown brand. When I called them to complain, they didn't think they needed to ...
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“Mills & Thomas Furniture inSwansboro,NC - 1328 (Overpriced + Poor customer service = Bad combination)”
Mills & Thomas provided perhaps the worst furniture experience of my lifetime. To begin, their prices were two to three times more than I found elsewhere for identical products. Luckily, we got stuck with only the beds, a sofa and a chair. Had they provided decent customer service, I could ...
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“Mattress Gallery inMississauga,ON - 1300 (Nightmare)”
Disaster!! Worst service ever. Order made the end of Jan, 2011. We were told that it would take 1.5 week to get a bed frame. One month later we got a call, and paid in full for the bad frame and mattress. Then, delivery was not made until mid March ...
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“Mattress Direct inConway,SC - 1292 (Would never recommend them.)”
Very unpleasant experience with these people. Be sure to have the salespeople put everything in writing. First, the mattress set was delayed for days. Then, when they finally did deliver it, it was not the same as the one in the store. To make a long story short, we were ...
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“New Deal Furniture inEl Paso,TX - 1284 (Customer Service Nightmare)”
WORST FURNITURE SHOPPING EXPERIENCE!!!! Mind you, this is the short version. Bought some living room furniture in December and it went over without a hitch. Went back, bought an additional piece. We were told it would take a week. The week came and went and we didn't receive any call ...
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“Ashley Furniture HomeStore inReynoldsburg,OH - 1276 (Condescending/Damaged Merchandise/Lying Salespeople)”
Ashley Furniture has horrendous customer service if you can even call it that. I bought a sofa and love-seat from them less than a year ago and it came with a tear in it. They still have not fixed the tear. My salesperson's name was Teresa Gall and she lied ...
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“China Towne Furniture inSyracuse,NY - 1248 (NOT what was wanted)”
My daughter bought a mattress there. Wanted a wood 'platform' to put it on. She described it and Why, sure, they said, they have platforms! They'll send one out with the mattress... They delivered ($65) the mattress and a BOX SPRING, unwrapped it, wouldn't take it back. Called store, and ...
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“The Brick - 5155 (Zero customer service)”
baught a mattress, mattress box and a mattress cover from brick on Friday oct 5th. I didnot wanted to buy the mattress cover but jaspreet(sales associate) said he would give us discount, so I agreed to buy that cover. I had that cover with me and wanted to bring that ...
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“Valley Furniture Warehouse inAlbuquerque,NM - 1097 (Terrible Service)”
Shopping experience was nice, salesman was nice, delivery people were nice. Bobby and Linda Mitchell have horrible customer service skills if there is a problem. They talk down to you and tell you that you are lying. I would never shop here again or recommend them to anyone!!! prices are ...
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“Mattresses & Beyond inRoyal Oak,MI - 1233 (A real nightmare)”
Here is my story with that store. It’s a long one, but please read it, it’s well worth the time!!! We were looking for a new mattress, but we wanted to keep our bed frame (specific size) We went to Mattresses and Beyond because the manager said he could do ...
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“Sleepy's - 1230 (Sleepys won't honor comfort exchange policy)”
I purchased a mattress for $2400 at Sleepys in Chester, Virginia, with hopes I was investing in long-term product that would meet my satisfaction. I chose a bed that would meet my partner and my chiropractic needs,"half soft/half firm". The company assured me the bed would meet our satisfaction since ...
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“MJM Furniture Center - 1152 (THE WORST EXPERIENCE OF MY LIFE)”
I have never been treated so poorly as a paying customer in all my life. I purchased a matress from your maple ridge store and the women that i delt with there was the ruddest person i have ever had to deal with not to metions my order was delivered ...
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“Linder's Furniture inCosta Mesa,CA - 1142 (Horrible experience)”
we bought a bed, mattress, and mattress pad. Linders gave us a delivery date possibility of the end of august. we were going to be out of town and opted for delivery september 10th. I took the day off of work to receive the product. They called late in the ...
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“Rooms To Go inSan Antonio,TX - 1376 (Do not buy from Rooms to Go)”
Hopefully others will read reviews and avoid RTG. They provide awful service and do not seem to care about it. We spent nearly $1800 on 1 mattress/cover/tax and have still not received the correct mattress after 3 failed deliveries. They delivered the wrong mattress twice, Carolina Embrace (about $1200) instead ...
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“Sleep Country Canada inLondon,ON - 1834 (Horrible Experience)”
Sales person was a jerk! I loved the mattress we picked out in the store and paid for, however I realized the first night it wasn't the same mattress we chose. When I cld the next day the salesman said too bad so sad. (This is why the delivery people ...
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“Cleo's Furniture inHot Springs,AR - 1735 (Very disappointed)”
Salesperson was not aware they had a low profile boxspring...sent high box-spring. When I called an inquired about a low profile boxspring, he said they didn't have such. When I asked what we should do with the boxspring they sent to our house, he said, "Just put them in the ...
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“Sleep Shop inLubbock,TX - 1901 (Mattress is no good)”
I am very unhappy with my new mattress and box spring. I have asked 3 times for a new mattress. they did trade out 2 times but the 3rd mattress broke down also and they would not take it back. They sell #$%$ mattress and do not stand behind their ...
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“All American Furniture & Mattress Factory inLakeland,FL - 1911 (Lemon Product)”
I bought a Timeless King Mattress on May 5, 2013 from All American Furniture based on the floor model that was soft and supportive at the same time. What I got was totally not what I thought it would be, It feels flat and no support whatsoever, I awake each ...
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“Mancini's Sleepworld inFremont,CA - 1929 (Purchased 2 twin XL sets & one Twin Mattress (only)........)”
Purchased 2 twin XL sets & one Twin Mattress (only)........ Okay, here's the scoop from my perspective: The first twin XL set was purchased in June 2011 and delivered to a college kid's first apt. It has been moved three times (apt 1 to apt 2 and back to mom's ...
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“Vogue Furnishings inBelding,MI - 2657 (Very disappointing)”
I purchased a bed with a second (trundle) bed underneath with two mattresses. It took almost three weeks longer than I was originally told to actually receive the bed. I was only delivered one mattress, but was promised my second in one week. The delivery man accidentally ripped open the ...
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“Wausau Harn's Furniture inWausau,WI - 5354 (Box of boards)”
We tried many mattress at the store, we finally settled on one. It was the right amount of soft and firm, we purchased it and 2 weeks later it was delivered. Unfortunately the gentleman did not inform us that the mattress we had chosen would arrive as hard as wooden ...
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“Fred's Beds - 3713 (Got ripped off by bait and switch and poor quality)”
We went in to purchase 2 sets of twin size box springs and mattresses plus metal bed frames. We didn't get box springs but had "foundations" without being told. Signs said "No returns or refunds". Didn't find out about the switch to foundations until we got 150 miles away. Opened ...
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“Bed Pros inNew Port Richey,FL - 3777 (They clearly did a bait and switch on 2 - $1200.00 beds)”
My friend and I layed on the floor model that we chose, due to its firmness and lack of sinking in feeling and when delivered, that's exactly what we got. I have aggressive RA and paralyzing pain that I was hoping a good bed would help. My friend had a ...
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“Mattress HQ inTyler,TX - 3823 (These people are crooks.)”
Do Not buy from these people. Any location. I called all of their locations today. All have disconnected phone numbers. Below is the letter I sent them which was never answered. I was able earlier to talk to someone on the phone and they told me there was nothing they ...
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“Texas Bed Company inBeaumont,TX - 4079 (I would not purchase a dog bed from these people. I went ...)”
I would not purchase a dog bed from these people. I went in and laid on a mattress. Made sure it was good and firm. Can’t stand a soft one, it hurts my back. I had it delivered within a couple of days. The first night I slept on it ...
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“Sears inLincoln Park,MI - 4092 (Mattress Scam)”
We purchased a $3500 mattress from Sears Lincoln Park. When they delivered this mattress my boyfriend and I slept on it one night and both said it is not the same bed. The bed in the store was extremely soft, the bed we received was very firm. While we know ...
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“None - 4094 (Laz Boy Fails!)”
We bought a Simmons piece of junk mattress from this store with the LaZ Boy label on it. Less than a year later, LaZ Boy no longer carries Simmons (I wonder why) and will not replace the mattress, claiming it is a Simmons problem. Body impressions, and a center ridge ...
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“Mattress 1 One inKissimmee,FL - 4283 (Buyer Beware!)”
We went to this store to buy a mattress. When we were there the sales person asked what type of bed we like, we told him we weren’t sure but we thought plush to medium. He showed us a mattress or two, in the conversation we told him we slept ...
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“Marquis Furniture inShawnee,OK - 4306 (I am so frustrated. Never buy a mattress at a furniture ...)”
I am so frustrated. Never buy a mattress at a furniture store!! Especially Marquis!!! I spent almost 2,000 dollars on the mattress/box springs, adjustable frame and the salesman even talked me into a mattress cover .. ( helps extend your warranty , etc and protects mattress). First when my brother ...
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“InnoMax - 4449 (I was very disappointed that they did not say that it cou...)”
I was very disappointed that they did not say that it could take up to 4 months to break the bed in. That one could walk on the bed to break it in. That it was not going to feel like the bed you laid on at the store. I ...
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“Mattress Showroom - 4615 (Stay away)”
Unbelievably bad customer service, bullied and insulted by someone named Carmen. Salesman did not show the right bed for me which cost hundreds of dollars more. Do yourself a big favor - do not set foot in this place.
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“None - 5350 (REM Solutions)”
Bought at the homeshow and tested it for 45 minutes. Was very comfortable till I got mine at home. It was $6500.00 which was twice the cost of my sleep number and not as comfortable. Don't loose the control because a replacement for a cheaply made control was $144.00. What ...
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“Wolf Furniture inAltoona,PA - 5536 (Buyer Beware!!!)”
Went into the store to purchase a mattress. Did the bed match, got our "sleep numbers", tested the mattresses in the store, found the perfect mattress in the store that was plush and firm, perfect. Waited two weeks for delivery, mattress arrived and guess what it was like sleeping on ...
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“The Brick - 5052 (Matress)”
I bought a matress from the brick, I tested out several to see what I would like and when I got the mattress I chose it was 100 times firmer than the one in the store. I slept in it for a couple weeks and it was terrible. I went ...
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“Mattress World inFlorence,SC - 5062 (The sales person at this store would not honor satisfacti...)”
The sales person at this store would not honor satisfaction with the mattress. THey refused to discuss my dissatisfaction with this expensive mattress. I don't even think it is the one I purchased but no one at the store will talk to me. Normally every other mattress company will allow ...
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“JCPenney - 5082 (Floor sample size is not what you get upon d)”
Sales guy was great. The problem was the product and not the service. Even the delivery guys were great. The mattress and adjustable base we're 'fair' products and nothing else.
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“Mattress Man inDistrict Heights,MD - 5706 (First of all they went out of business without warning af...)”
First of all they went out of business without warning after we paid for merchandise, then took forever to contact us, when we finally found them we get wrong merchandise!!!!
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“Mattress Firm - 5895 (Good experience)”
So far a good experience. Although our mattress we purchased is much more firm then the floor model we tested out. We went back to the store and they said it will take time for the mattress to loosen up like a new pair of boots. That we could even ...
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“Mattress 1 One inOcala,FL - 5959 (Stay away Terrible sales, terrible product)”
Sales people can't run the program. Pull the scam of shipping mattresses they have in stock, not the one you ordered. Returns are impossible to do. No one ever there. Do not go to this dump. Typical less than reputable scam outfit. Windows covered with "free" things. Nothing is free.
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“Aaron's inLake City,FL - 6012 (Extremely dissatisfied)”
I leased a dining room table on 7/15/19, by eric, he said would give me $69 for 18 months, when was delivered 7/16/19 , found it was 24 months, and it was the FLOOR MODEL!!! I was livid, and toake things worse the delivery person said the furniture is used ...
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“Strands Furniture inMonroe,WA - 6246 (We bought a electric recliner couch & chair. Without even...)”
We bought a electric recliner couch & chair. Without even thinking, that we should take home a swatch of the fabric (the sales man didn't suggest it either) I was very unhappy with the color & fabric, upon receiving it, I sent it back thinking it wasn't what I ordered. ...
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“Raymour & Flanigan - 6788 (Return and Customer Service Lacking, Quality of Products Spo)”
I purchased a mattress at R&F. It was rock hard. Also, the base for the mattress was delivered with a faulty electrical control box. I contacted R&F to return the product, only to learn that R&F had a no return policy (which was not articulated to me by the salesperson). ...
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“Quality Sleep Store inMonroe,WA - 6951 (GO SOMEWHERE ELSE!)”
**UPDATE: So on Feb 5th I emailed Tom, owner, about my frustrations and about my damaged headboard and he expressed his apologies, but he also blamed me for the misinformation from his employees and told me I should have known what I was ordering. Pretty sure the employees are supposed ...
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“Mattress Firm - 7154 (Store was ok but we bought an expensive mattress that we hat)”
I didn't get at all what I expected! The mattress in the store was wonderful! The one we got gives me pressure point bruising from the tuffed buttons!!!
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“Metro Mattress Outlet inBuford,GA - 7526 (Don't buy from this company)”
We had a terrible customer service experience from the owner of Metro Mattress in Buford. We purchased a mattress after having spent at least 2 hours trying mattresses in the store. We thought it was the perfect mattress for us. When we received it, however, it did not feel at ...
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“Furniture World inStoneham,MA - 8090 (Sham all the way)”
Was sold the wrong items and had proof of this, however owner couldn’t care less. I was also delivered a floor model Table-that had a scratch on it. I Pointed it out above delivery and was told, by the owners son it would be replaced. I paid for a new ...
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“Original Mattress Factory inSpringfield,OH - 9953 (Delivered product not as shown)”
I bought a medium firmness bed, Luxury Orthopedic, and loved it in the store. “test drive for at least a 1/2 hour. Bed I had delivered yesterday and tortuously tried to sleep on last night, was not that bed. Bed I got was like sleeping on the floor. So firm ...
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“BedQuarters inMineola,NY - 10842 (STAY AWAY FROM THIS STORE)”
I always love to support smaller local stores in my neighborhood. What a BIG MISTAKE supporting this store was! A few years ago I purchased a tempur pedic bed from them, spent over $4000.... The first delivery they tried to pass off a different and cheaper base than what I ...
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“Jerome's Furniture - 11015 (Buy your mattress elsewhere!)”
If you are in the market for a new mattress, do not go to Jeromes. There is no sleep trial or returns allowed. With some haggling, they might let you exchange for an exorbitant 25% restocking fee. You can't reach their corporate offices as I tried to on three separate ...
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“Mattress Firm inBrentwood,MO - 11154 (Please take picture of order in store and when received)”
I was scammed into paying for a mattress cover I did not want by being told it was free. Mattress not the one I tried in store. Too firm and feels like no padding in it at all. I told them I have neuropathy and had to have a less ...
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