Product Consistency - Mattress Guide

Q&A Product Consistency

Questions

- 4 answers
“Why does my new mattress seem different than the one in the store?”

By Kathy S Nov. 11, 2019, 6:45 p.m.
- 4 answers
“Why does my new memory foam mattress feel firmer than the floor model?”

By Sheri S Nov. 18, 2014, 1:12 p.m.
- 7 answers
“How much time should a pillowtop mattress take to break in?”

By GoodBed Help ♦♦ Sept. 2, 2014, 8:21 a.m.
- 1 answer
“Makeup of Englander Rest by Design mattress?”

By Drew Carchedi ♦ June 18, 2014, 3:24 a.m.
- 5 answers
“Mattress delivered with a huge bubble in the middle?”

By GoodBed Help ♦♦ Feb. 27, 2014, 12:14 p.m.
- 2 answers
“Should my Beautyrest mattress have an AirCool label on it?”

By Ursula James ♦ Jan. 23, 2014, 6:13 a.m.
- 2 answers
“Does the iComfort Acumen soften up over time?”

By Andrew Schle... ♦ Jan. 13, 2014, 9:49 a.m.
- 3 answers
“Does it really pay to try beds in the store first?”

By GoodBed Help ♦♦ Oct. 13, 2013, 12:03 a.m.
- 2 answers
“Which of these Beautyrest Black models is really firmer?”

By Peter Cancelli ♦ Sept. 29, 2013, 7:21 p.m.

Mattress Reviews

Praise for Product Consistency

“Sealy Posturepedic Yale - 18562 (Excellent bed)”

The Yale model from the Sealy Posturepedic line by Sealy

Posted by Randall from Bothell, WA on August 6, 2015

Firm and supportive yet the plush top is a soft layer and the edge support is an added bonus, it does not crush or sag. I get a great nights sleep with this bed. →

“Serta iComfort Genius - 4105 (My husband and I are heavy, the middle of the mattress fe...)”

The Genius model from the Serta iComfort line by Serta
Purchased from Gardner White Furniture

Posted by Robin W from Carleton, MI on September 18, 2014

My husband and I are heavy, the middle of the mattress feels sunk in. I roll towards my husband when sleeping. The mattress does not hold it's form for long in the middle. I wake up with back aches. →

“Five Star True Luxury - 3973 (Great Value)”

The Five Star True Luxury line by Five Star

Posted by M from Forked River, NJ on September 6, 2014

After researching the brand, I found that Serta makes the bed. That made me feel comfortable enough to try the mattress. Then I researched which collection is their best of quality. The True Luxury Collection is compared to the isoseries from Serta. My wife and I tried the mattress in ... →

“BedInABox Original 11" - 3980 (Great value mattress)”

The Original 11" model by BedInABox

Posted by Raul from Brooklyn, NY on September 10, 2014

We have spent a long time researching the market of mattresses before deciding getting our bedinabox, and we are really happy! We made the right decision. →

“ComforPedic Balanced Days Plush - 4209 (Sags in the middle)”

The Balanced Days Plush model from the ComforPedic from Beautyrest line by Beautyrest
Purchased from The Brick Furniture

Posted by Susan from Dresden, ON on September 30, 2014

Looks good but when 2 people lay down, they both roll into the middle. Trying to get money back on a warranty. Don't mind sleeping in the middle with my husband, but feels like I have to climb a hill to get to the edge. →

“Saatva Classic 11.5" Firm - 14970 (Best mattress ever.)”

The 11.5" Firm model by Saatva

Posted by Ramon from Brandon, FL on June 14, 2015

The best mattress i bought in my life, King Size Firm Delivery in June 9, 2015 and in a week no more back pain Just try it and you wiil sleep overall the clouds. Thanks you SAATVA. →

“Saatva Classic 14.5" Luxury Firm - 8670 (I researched mattresses in the stores for over a year. It...)”

The 14.5" Luxury Firm model by Saatva

Posted by Linda from Humble, TX on February 25, 2015

I researched mattresses in the stores for over a year. It was the most awful shopping experience I have ever encountered. Once I felt like I had make a good choice I would go online and goggle the reviews on the mattress and they were always bad. No matter which ... →

“Stearns & Foster Signature - 8714 (Great Mattress, Great Store)”

The Stearns & Foster Signature line by Stearns & Foster
Purchased from Mattress King

Posted by Glenn from Muskogee, OK on February 26, 2015

Earl was very helpful in the store and not at all pushy. He is knowledgeable and made the shopping and buying experience great. I highly recommend Mattress King in Muskogee and love this Stearns and Foster Mattress! →

“Sterling Flotation - 6235 (Unbelievable comfort & durability)”

The Sterling Flotation line by Sterling Sleep

Posted by Jolene from Carnation, WA on January 15, 2015

We have had this bed for a very long time (15+yrs.). It has just now started a tiny drip at a seam, I'm guessing. It has a 24mil. liner so the small amt. of moisture is trapped in it. After 4 nights from the detection of the leak, after changing ... →

“Naturalia - 11863 (If you colud compare as I do.)”

The Naturalia brand

Posted by Marco on April 19, 2015

As an airline pilot, I get to compare my mattress at every overnight. For three years, not one mattress has came even close to my own at home. I've said goodbye to back discomfort in the mornings. It's just a pleasure to go to bed now! My wife and I ... →

“Chattam & Wells - 13615 (Chattam & Wells the BEST bed ever!!)”

The Chattam & Wells line by Spring Air

Posted by Wendy from Lafayette, CA on May 22, 2015

When we bought our Chattam & Wells bed nearly 20 years ago, I was worried we had spent too much on our mattress. But, it lasts forever: this mattress is so well made, I fear they will go out of business, because nobody will have to buy new mattresses. Warning: ... →

“Sealy Posturepedic Chaleigh Plush - 142399 (Challeigh Plush by Sealy Posterpedic (Full Size))”

The Chaleigh Plush model from the Sealy Posturepedic line by Sealy

Posted by Frank from Corpus Christi, TX on May 13, 2017

I went to mattress firm for a new bed and went thru all the laying down on different lines in the budget catergoy I was wanting to stay within. The Sealy Posterpedic Challeigh Plus was the perfect match! I purchased the full size due to the size of my bedroom ... →

“Sealy Amici Select Firm - 21313 (Best Bed )”

The Amici Select Firm model by Sealy

Posted by Christine from Houston, TX on September 5, 2015

Two years ago I bought another Sears mattress about 8 inches thick and less coils. I was in constant pain. The Amuci mattress is 12 inches thick and twice the coils. I am using it with a metal spring frame. Super comfortable. No aches and pains. Great support. Great for ... →

“Simmons Beautyrest Black Hybrid Clermont Plush Pillowtop - 183012 (Like sleeping on a cloud)”

The Clermont Plush Pillowtop model from the Beautyrest line by Beautyrest

Posted by Tracy on September 4, 2017

This was the only mattress I've ever tested in a showroom that the minute I laid on it, every muscle relaxed and I was instantly sleepy. Receiving my brand new one was no different. They're wasn't any breaking in period, it was amazing from the first night. It's extremely expensive ... →

“Carolina Mattress Guild Nature's Image - 1879 (Perfect Sleep - CMG Caress)”

The Carolina Mattress Guild Nature's Image line by Carolina Mattress Guild
Purchased from Rooms To Go (Frisco, TX)

Posted by Larry P from Allen, TX on May 7, 2012

It's been about 2 months since we purchased our CMG Caress (King) from RTG. I do have to say after reading some of the negative reviews I was paranoid for the first month constantly asking my wife, "do you think it's sagging on my side", all the while I was ... →

“PranaSleep Super Vinyasa 4 Firm - 87767 (GREAT MATTRESS)”

The Super Vinyasa 4 Firm model by PranaSleep

Posted by Zoe from Dallas, TX on September 25, 2016

My 2nd mattress of this type. GREAT MATTRESSES. Yes they may be a little expensive, but I had my previous mattress 23 years and it slept as good on day one as it did my partner made me buy a new one because the covering was a tad worn. Don't ... →

“Christeli - 214897 (Save a couple grand)”

The Christeli brand

Posted by Jeff H from Rome, OH on December 7, 2017

This mattress felt the same as the comparable Tempur-Pedic model we tried at the showroom. it came in the mail quickly and has been great to sleep on. It's really comfortable for me and my wife and so far shows no signs of changing. Christeli is where it's at! →

Complaints for Product Consistency

“Serta iComfort Savant Plush - 1781 (Cheated on the real-life sizing.)”

The Savant Plush model from the Serta iComfort line by Serta

Posted by Helena B from Washingtonville, NY on February 22, 2012

The mattress was just delivered today. February 22, 2012. The noxious smell is overwhelming. I hope it goes away. I am glad we have some mild February days because I have windows open creating a cross-ventilation. Can't imagine putting it in a room with only one window because of the ... →

“Simmons BeautyRest World Class Whitehaven Visco 200 Pillowtop - 1880 (HORRIBLE HORRIBLE HORRIBLE)”

The Whitehaven Visco 200 Pillowtop model from the Beautyrest line by Beautyrest

Posted by Josh B from Carlisle, PA on May 7, 2012

This product will give you severe back pain, and will fall apart. This product retails at Mattress Warehouse which is where I bought this for 1200.00. They have replaced it twice now and will not return my money, just give me the same junk product. I will never buy another ... →

“Spring Air Back Supporter Euphoria Plush Euro Top - 1674 (Worst Mattress- DO NOT BUY)”

The Euphoria Plush Euro Top model from the Spring Air Back Supporter line by Spring Air
Purchased from Schewel Furniture

Posted by Marcia M from Roanoke, VA on November 1, 2011

We have only had a negative experience with the King Size Euro top Four Season Back Supporter Mattress manufactured by Spring Air and purchased from Schewel’s Department Store in Roanoke, VA. We purchased this bed because our old mattress was 12 years old and the mattress cover was beginning to ... →

“Carolina Mattress Guild ReFreshing Escapes - 1511 (Awful!)”

The Carolina Mattress Guild ReFreshing Escapes line by Carolina Mattress Guild
Purchased from Bed Store (Knoxville, TN)

Posted by Pen W from Seymour, TN on May 30, 2011

My daughter ordered a bed that was supposed to be for someone with fibromyalgia. The one we laid on was wonderful the bed delivered was not the bed we laid on. This bed says firm it is not it is mushy you lay on it and end up down on ... →

“ComforPedic Mystic Plush - 1771 (Not what was in store)”

The Mystic Plush model from the ComforPedic from Beautyrest line by Beautyrest

Posted by Stew M from Aiken, SC on February 17, 2012

My wife and I tried this bed in the store, after finding the Loft Sparkling Star too firm. The display of the Mystic was much softer, giving in to our bodies, but not "sinking" in. Very comfortable. What was delivered had the same brand, name, model, but was NOT the ... →

“Dr Breus Bed (IBC) - 1479 (Do you "Trust Sleepys for the rest of your life?")”

The Dr Breus Bed (IBC) line by International Bedding
Purchased from Sleepy's (Staten Island, NY)

Posted by S D from Staten Island, NY on May 3, 2011

For a little background: My husband and I are young and healthy, in our early 30’s. I never had any back issues, until the experience with these mattresses! We purchased a Dr. B Signature Plush from a Staten Island store because if felt supportive and comfortable, however, after a week ... →

“Sleeptronic - 1099 (The Worst !)”

The Sleeptronic brand
Purchased from Mattress Outfitters (Plano, TX)

Posted by Creg S from Dallas, TX on April 29, 2010

The worst bed I ever bought. I went back to the store the next day and told them it didn't feel like the floor model. they told be it would "break in". That it takes about 3-4 weeks. I've had it 7 months and it's still a piece of *&^%! ... →

“Five Star True Luxury - 1716 (Taco Time)”

The Five Star True Luxury line by Five Star
Purchased from Snuggys Sleepmart (Florence, KY)

Posted by Doug D from Ft Mitchell, KY on December 18, 2011

We are taking this back. Lost all faith in Serta. Bed is already worse than the 9 year old mattress it replaced. My wife and I feel like we are in a taco due to the middle of the bed sinking and offering no support. Wow, and this is a ... →

“Sealy Posturepedic - 1994 (NOT LIKE THE SHOWROOM)”

The Sealy Posturepedic line by Sealy
Purchased from The Brick (Toronto, ON)

Posted by M K on July 26, 2012

I purchased a Sealy POSTUREPEDIC PROBACK Mattress from the Brick. It felt amazing in the showroom. I can tell because I have a very bad lowerback so the pain was immediately gone in the showroom. When I recieved the mattress and lied down on it, the ache on my back ... →

“Englander - 2003 (Steer clear of Englander)”

The Englander brand
Purchased from Bedroom Express (San Bruno, CA)

Posted by Loretta G from Daly City, CA on August 2, 2012

Absolute garbage -- buy something else. I purchased a Lady Englander Emerald Firm in January of 2012. The fact that this particular mattress is manufactured with recycled materials and organic latex and bamboo appealed to me. The bed never felt like the one in the showroom, so I went back ... →

“Simmons BeautyRest Classic Heavenly Bed Plush Firm - 1083 (pretty happy with my bed, but...)”

The Heavenly Bed Plush Firm model from the Beautyrest line by Beautyrest

Posted by Karen C from Millbrae, CA on February 11, 2010

Solid purchase with super comfortable pillowtop. Bought this from the westin hotel group. I don't think the one at home is quite as comfortable as the one in the hotel but it could be becuase we didn't buy the hotel bedding as well. My friend got one too and she ... →

“Europa Aspire Visco Luxury Plush - 1097 (Good Couch, Bad Bed)”

The Aspire Visco Luxury Plush model from the International Bedding (IBC) Europa Collection line by International Bedding
Purchased from Mattress Discounters (Annapolis, MD)

Posted by Sara R from Annapolis, MD on April 25, 2010

I bought this mattress at Mattress Discounters (Name was Europa Apollo there but specs are identical). I spent about an hour in the store trying it out, rolling over from my side and back. I loved it in the store. The mattress that was delivered to my house felt significantly ... →

“Serta iComfort Savant Plush - 1953 (Returning it)”

The Savant Plush model from the Serta iComfort line by Serta
Purchased from Star Fine Furniture

Posted by Laura N from Tomball, TX on July 8, 2012

The bed is much harder than it was in the store and does not conform to our bodies. I wake up with backaches almost every morning. There is also an indentation on my side of the bed. REALLY!! and we have only had it for 6 weeks. We are returning ... →

“Park Place Sleep Therapy Cool Therapy 4000 LXVS Ultra - 1712 (cereal bowl city)”

The Cool Therapy 4000 LXVS Ultra model from the Park Place Sleep Therapy line by Park Place
Purchased from Smith's Furniture

Posted by Dennis S from Mount Airy, GA on December 15, 2011

We have owned this mattress for 2 years. Ii is the saggiest mattress we have ever owned AND the most expensive we have ever owned. The show room model is VERY different that what we actually bought. We are trying to get an adjusment from the dealer and manufacturer, He ... →

“Ashley Sleep Advanced Memory Foam - 1704 (Worst bed I've owned)”

The Ashley Sleep line by Ashley Sleep
Purchased from Dobbs TV & Appliance

Posted by Tony R from Blythe, CA on December 6, 2011

feels good at for the first couple of days but after 5 days it started killing my back.. the worst part is there's no return policy so now I'm stuck with the bed. I wouldn't recommend this to anyone in this world!! You will regret spending all that cash if ... →

“Simmons Beautyrest Classic - 1805 (Not the same bed that was in the store!)”

The Beautyrest line by Beautyrest
Purchased from Mattress Warehouse / Sleep Happens (Alexandria, VA)

Posted by Donna H from Alexandria, VA on March 14, 2012

The bed we tested in Mattress Warehouse on Pickett St in Alexandria VA was nice and firm and very comfortable. The bed that was delivered was NOT the same mattress that was in the store. This bed has a hard rim around the edge and the inside is mushy. It ... →

“NasaFoam - 1209 (Delivery delay)”

The NasaFoam brand

Posted by Mahmoud J from Mississauga, ON on November 10, 2010

I was told there are two models of the Deluxe matress (2010 and 2011). not sure which one is better but noticed the 2010 is an inch thicker. I Just bought this mattress from "mattress gallery" on Dundas last week and so far 2 days delay and they are saying ... →

“Stearns & Foster Hotel - 1587 (Macy's Hotel Brand bed)”

The Stearns & Foster Hotel line by Stearns & Foster
Purchased from Macy's (Baton Rouge, LA)

Posted by Henry C from Baton Rouge, LA on August 27, 2011

Macy's as well as the Hotel brand from Stearns & Foster leave much to be desired. Probelms from the start and horrible comfort and terrible service. Felt NOTHING like the display model and there were loose threads between quilts since we received it. Replacement model had the same problem and ... →

“Carolina Mattress Guild Nature's Image - 1779 (Don't waste $1500.00)”

The Carolina Mattress Guild Nature's Image line by Carolina Mattress Guild
Purchased from Rooms To Go (Covington, LA)

Posted by Romeo V from Covington, LA on February 21, 2012

We purchased this mattress from RTG and the salesales staff were helpful and pleasant. She also highly recommend this product and it was all american made. We've never spent this much on a mattress but we thought it was worth it. We noticed right away that it was more firm ... →

“Simmons BeautyRest Exceptionale Birmingham Plush Super Pillowtop - 1388 (KEEPING U AWAKE mattress)”

The Birmingham Plush Super Pillowtop model from the Beautyrest line by Beautyrest

Posted by Carol S from Jonesboro, AR on February 26, 2011

After sleeping on it first night, very sore! However, sometimes it does take a little time for the body to adjust. It seems to be somewhat firm but this particular mattress does not asborb pressure points on my body. ( I weigh 145 lbs. to give you an idea of ... →

“Ashley Sleep Talalay Latex - 1354 (Numbing Purchase)”

The Ashley Sleep line by Ashley Sleep
Purchased from Ashley Furniture

Posted by John C from Orange, TX on February 11, 2011

We purchased this mattress last month in an Ashley Home Store and I was excited about the buy. The mattress felt very comfortable in the showroom(that's where they get you) and I was sure that I would be getting a great nights rest on it for years to come. Boy, ... →

“International Bedding - 1815 (Really Hate It)”

The International Bedding brand
Purchased from Bedding Plus (Gulfport, MS)

Posted by Alice F from Biloxi, MS on March 21, 2012

We were looking for a high quality bed and this appeared to be the answer. We tried out several beds repeatedly until we were satisfied that this was the one. Very pricey and no returns or trials. We got the bed delivered and then we found that the softness of ... →

“Corsicana Casa Pueblo - 1818 (Wasn't what it felt like in Mattress Land in Frisco, TX)”

The Pueblo model from the Corsicana Casa Collection line by Corsicana
Purchased from Mattress Land Outlet

Posted by Brice M from Mc Kinney, TX on March 23, 2012

After 1 hour of laying on this mattress my neck, upper back and shoulders had extreme pressure placed on them. This mattress is very firm so beware. I was told it was a extra soft mattress, great for side sleepers by Mattress Land and that's what it felt in the ... →

“Corsicana - 1893 (Disapointed)”

The Corsicana brand
Purchased from Mattress Overstock

Posted by S D from Ellijay, GA on May 18, 2012

My first words when I went to purchase this is I hate foam mattress's. I had no idea that was what I was buying, because I stessed this many times. The first night I knew they was a problem, first the smell was alful, it stunk for about a month, ... →

“Carolina Mattress Guild Nature's Image Radiant Pillowtop - 2047 (Disappointed Once I Got It Home)”

The Radiant Pillowtop model from the Carolina Mattress Guild Nature's Image line by Carolina Mattress Guild
Purchased from Sleepy's (Tolland, CT)

Posted by Mike B from Central Manchester, CT on August 26, 2012

Just like most other reviewers, I was extremely disappointed when I got the mattress home, and found out it wasn't as nearly as plush and comfortable as the store model in the showroom. I guess CMG produces a special, high quality showroom mattress to "trick" buyers into falling in love ... →

“Pure Talalay Bliss - 2167 (Mattress is quite firm)”

The Pure Talalay Bliss brand

Posted by D G from Washington, DC on October 18, 2012

We received our new mattress and immediately noticed that it was not level -- lying on my back I was not facing straight up to the ceiling but was tilted in towards the center. I weigh 115 lbs and this was with just me in the bed. Got the level ... →

“Air Beds Unlimited - 2255 (This turned out to be an expensive mistake)”

The Air Beds Unlimited brand

Posted by Jonathan W from Stevenson, MD on November 21, 2012

In August 2011 I bought a Series 8 Emerald Air Bed from Air Beds Unlimited. They have a dizzying range of styles and options for their beds. The marketing is very persuasive and I decided to give them a try. I have a Select Comfort Mattress that I like very ... →

“Simmons Beautyrest Connoisseur - 2257 (Pissed in Petrolia)”

The Beautyrest line by Beautyrest
Purchased from Sleep Country Canada (Sarnia, ON)

Posted by John D from Sarnia, ON on November 22, 2012

Cheap construction. I got ripped off. Warranty process is a pain. They make you do all their work and then say they don't believe you and want to look for themselves. →

“Kluft - 2646 (Most costly mistake ever)”

The Kluft brand

Posted by Roberta P from Rochester, MI on April 29, 2013

When I tried the bed in the store I had never felt anything so comfortable. From the very first night and ever night I had it, I slept better than I ever have. Then I found some small holes in the top and side,,,no big deal I just thought they ... →

“Beautyrest TruEnergy Bryanna Plush Euro Top - 3215 (Seriously forget this mattress)”

The Bryanna Plush Euro Top model from the Beautyrest line by Beautyrest

Posted by Jen from Suamico, WI on April 20, 2014

We have this mattress at home and it is great but then we bought one for our cottage and it is not the same. It is way too soft, much softer than the mattress at home. It is supposed to be the same mattress! Same size and everything! We bought ... →

“RedBed Body & Soul Super Plush - 3217 (inner springs missing)”

The Body & Soul Super Plush model by RedBed

Posted by Miller on April 23, 2014

No good you cannot sleep on a bed that has inner springs missing. My husband would have fallen out of bed if he moved tow ard the outside of the bed. Getting up at night would have been a disaster for him returning to bed. He would have slide out ... →

“None - 3910 (HORRIBLE BED, HORRIBLE WARRANTY, HORRIBLE CUSTOMER SERVICE)”

Purchased from Home Sleep Home (Mesa, AZ)

Posted by Laura H from Mesa, AZ on August 12, 2014

Companies used to have respect for their customers. There was customer service & warranties were honored. Today it's "SHUT UP & GIVE US THE MONEY & BE HAPPY YOU GET ANYTHING IN RETURN!" Visco memory foam is designed to wear out quickly. It befits the manufacturer, not the customers. I ... →

“Simmons Beautyrest Recharge Matthews Beach Plush PillowTop - 3935 (POORLY MADE MATTRESS)”

The Matthews Beach Plush PillowTop model from the Beautyrest line by Beautyrest

Posted by Joshua M from Columbus, OH on August 22, 2014

i am now having this mattress replaced for the 3rd time under warranty. initial purchase was 6 months ago. after two months, the mattress would sag horribly and has been inspected and deemed outside of manufacturers specifications, and each time replaced. will continue this trend i'm sure until a new ... →

“Sealy Posturepedic Quiet Rain - 4349 (The comfort level was somewhat deceiving. It seemed prett...)”

The Quiet Rain model from the Sealy Posturepedic line by Sealy
Purchased from Rooms To Go (Douglasville, GA)

Posted by Brandi from Douglasville, GA on December 17, 2014

The comfort level was somewhat deceiving. It seemed pretty comfortable when I laid on the bed in the store room. However, after sleeping a few nights on the quiet rain mattress I quickly realized it was way to firm for my comfort needs. I just expected a softer more comfortable ... →

“Bed Boss Visco Heir - 4146 (No comfort like sleeping on cement.)”

The Visco Heir model by Bed Boss
Purchased from Necessity Furniture Warehouse (Metairie, LA)

Posted by Derrick from New Orleans, LA on September 21, 2014

Order this bed a month ago from one of there distributor in New Oleans, La. Area ( Necessity Furniture ). Owner had bed in store Visco heir ET and store had a chance to lay on it, and brought wife back so that she had a change to try it ... →

“Serta Perfect Sleeper - 4059 (My mattress seems to sink in the middle and its not even ...)”

The Serta Perfect Sleeper line by Serta
Purchased from Gardner White Furniture

Posted by Constance B from Warren, MI on September 17, 2014

My mattress seems to sink in the middle and its not even a year old. It is very uncomfortable, I hate it. →

“Ecomfort - 4326 (nice)”

The Ecomfort brand
Purchased from John's Appliance City

Posted by Teo from Deltona, FL on December 6, 2014

NIce soon you laid down for a few minutes after some time on bed you feel like you slept on hole →

“Hampton and Rhodes Premont 14" Luxury Pillow Top - 4369 (Horrible horrible horrible)”

The Premont 14" Luxury Pillow Top model by Hampton & Rhodes
Purchased from Mattress Firm (Henderson, NV)

Posted by Michelle from Henderson, NV on December 18, 2014

This is the worst bed I have ever slept on in my life. It's horrifying to sleep feeling like you will fall off the bed especially when you are 9 months pregnant. My entire pregnancy was full of pain due to this horrible excuse for a bed. It has huge ... →

“Simmons Beautyrest Recharge Classic Candace Plush - 4638 (Lumpy After 3 Months)”

The Candace Plush model from the Beautyrest line by Beautyrest

Posted by Paulette on December 26, 2014

This mattress developed a major lump about 3" high, 6" wide and 18" long after only 3 months. Having problems getting warranty respected by retailer - had to contact manufacturer directly. What a rip-off →

“Beautyrest Dreamwell - 6240 (HORRIBLE BED)”

The Dreamwell model from the Beautyrest line by Beautyrest

Posted by Debora from West Point, VA on January 15, 2015

My first Simmons Beautyrest Dreamwell Cliff Haven Plush Pillow Top was replaced after just 3 months. This is the second mattress I've had for about 1 year and today has been inspected. Shows obvious 2 inch sink in middle. Back and neck problems have now escalated due to this poorly ... →

“Serta Perfect Sleeper Westell - 14069 (Bad experience!)”

The Westell model from the Serta Perfect Sleeper line by Serta

Posted by Pat from Moss Point, MS on May 28, 2015

This bed felt good when we tried it in the store. Had it less than 4 mo. and it is already showing impressions where we lay. My husband and I are small people, this should not be happening. The store is sending out another mattress. I have 2 other family ... →

“Hampton & Rhodes HR500 Plush - 315001 (One word . Horrible!)”

The HR500 Plush model by Hampton & Rhodes

Posted by Leslie from Pine Bush, NY on September 22, 2018

We had a Serra for 10 years and figured it was tome to change it. Big mistake going to Mattress Firm. The strangest thing is that when I tried this mattress at Mattress Firm, it felt very comfortable. It’s as if they sent us a completely different mattress than the ... →

“Serta iComfort Prodigy Plush - 2215 (Wasted $3k on this)”

The Prodigy Plush model from the Serta iComfort line by Serta
Purchased from Kettle River Furniture (Edwardsville, IL)

Posted by Kathy B from Belleville, IL on November 7, 2012

I have had this mattress for about six months now. My first attempt a writing a review did not work, so I'll try again, and hopefully save someone from making the same mistake I did. First off, standard North American King Size beds are 76 x 80 inches. At the ... →

“Serta iComfort Insight - 1871 (Love the bed, but strong chemical sell)”

The Insight model from the Serta iComfort line by Serta

Posted by J H from San Diego, CA on May 3, 2012

Overall my husband and I are pleased with the mattress however it is a lot harder than the one in the store. We were assured that it would soften up, but it has been three months and has hardly changed. I would also agree with the other reviewer that when ... →

“Kingsdown Duet - 11140 (Kings down )”

The Kingsdown Duet line by Kingsdown
Purchased from Dormez-Vous

Posted by Anna from Montreal, QC on April 7, 2015

I bought the Kingsdown in June 2010, within months it started sagging. Now the seams are spitting open. Called customer service, I was told that the fabric is not under warranty, I tried to explain to them that it's not the fabric, but the seams are coming apart. I was ... →

“Sleep Number Innovation i8 bed - 18350 (Not exactly what they claim it to be.)”

The i8 bed model from the Sleep Number Innovation Series line by Sleep Number

Posted by John on August 3, 2015

Do you like experimenting with your sleep? Do you like paying large sums of money for add ons that other products can provide for free? Do you like that half inflated air mattress, going to fall out of the bed, watch your partner bounce when you roll over feeling? This ... →

“Sleep Number Personal Preference - 20233 (This is the worst bed I've ever owned! From the beginnin...)”

The Sleep Number Personal Preference line by Sleep Number

Posted by Dorjean from Chesterfield, MO on August 24, 2015

This is the worst bed I've ever owned! From the beginning, the mattress couldn't hold air on one side of the bed, always had to refill it daily. Customer service was no help with the problem, they said to place a cap on that side of the bed so that ... →

“Original Mattress Factory Orthopedic Euro Top - 318195 (Problems since it arrived)”

The Orthopedic Euro Top model by Original Mattress Factory

Posted by Violet from Pittsburgh, PA on October 5, 2018

This mattress feels very different than the one I tried in the store. It's a king and needed to be folded in half in order to bring it to an upstairs bedroom. There is supposedly a spring in the center of the mattress and I don't know if that's what ... →

“REM Sleep Martinique - 337074 (High price for average bed)”

The Martinique model by REM Sleep

Posted by Dean M from Pittsburgh, PA on December 14, 2018

Bought at the homeshow and tested it for 45 minutes. Was very comfortable till I got mine at home. It was $6500.00 which was twice the cost of my sleep number and not as comfortable. Don't loose the control because a replacement for a cheaply made control was $144.00. What ... →

“Kingsdown Brooklyn - 132975 (Sleeping on a cloud)”

The Brooklyn model by Kingsdown

Posted by Rizwan K from Mississauga, ON on April 5, 2017

I had originally asked for a firm top but they sold me soft top. But this mattress even though it's Brooklyn type mattress but when you lay down it perfectly supports you and is very comfortable. But I wish the sales person had given me what I asked for. →

“Serta Perfect Sleeper Mansell Plush Super Pillowtop - 348932 (This doesnt feel like the mattress in the showroom. I tr...)”

The Mansell Plush Super Pillowtop model from the Serta Perfect Sleeper line by Serta

Posted by Kim from Chandler, AZ on January 26, 2019

This doesn’t feel like the mattress in the showroom. I tried it out twice in the showroom for about 20 minutes each time. This is firmer and a bit lumpy. Not that comfortable. Sometimes my hips hurt when I wake up in the morning. My other bed is a Serta ... →

“Hampton and Rhodes San Martin Hybrid Memory Foam Pillow Top - 146825 (didn't get the one I ordered)”

The San Martin Hybrid Memory Foam Pillow Top model by Hampton & Rhodes

Posted by lydia from Mountain Top, PA on May 28, 2017

Company ripped me off by sending me a generic mattress, wish I could find a way to legally go after the company →

“Kingsdown Blu-Tek Arctic - 27275 (Most Uncomfortable Bed Ever)”

The Arctic model from the Kingsdown Blu-Tek line by Kingsdown

Posted by Larry from Hummelstown, PA on November 11, 2015

We purchased this bed thinking it would be the answer to our sleeping problems. However after a short period of time we started to notice how we both felt like we were going to roll off the side of the bed. We have this mattress about 3 years now and ... →

“Hampton & Rhodes HR500 Plush - 332359 (Nightmare.)”

The HR500 Plush model by Hampton & Rhodes

Posted by Maverick H from Jacksonville, FL on November 24, 2018

Every time I wake up I feel as if my body has aged 10 times the normal rate. Whenever I wake up I feel as if I was thrown off a mountain or cliff and slammed into the ground. Since day 1 this mattress has been a terror. The first ... →

“Serta Paula Deen - 31830 (Not happy)”

The Serta Paula Deen line by Serta
Purchased from Big Lots

Posted by Sherry from Ithaca, NY on December 13, 2015

My husband and I bought this mattress two years ago. The edges already buckle down when it wasn't supposed to and it is very hot to sleep. Bad investment for us and was told it would help with my back problem. It has since made it worse. →

“Corsicana - 32323 (Run Away!!!!)”

The Corsicana brand

Posted by Harry from Titusville, FL on December 17, 2015

Stay away from all beds made by Corsicana Bedding they do not stand behind their product! My bed has less than 2 months worth of use. →

“Spring Air - 127658 (This bed was a scam for bait and switch.)”

The Spring Air brand

Posted by Abigail on March 18, 2017

terribly →

“Shifman - 354049 (This mattress was not the same quality as the store model. w)”

The Shifman brand

Posted by Pat from Havertown, PA on February 15, 2019

Within a month this mattress had low spots and sloped from the side to the middle. It was obvious that the springs were not providing support and did not rebound, which was not the case with Bloomingdales floor model. Despite this Bloomingdales insisted on charging 10 % to take back ... →

“Carolina Mattress Guild Nature's Image Caress Extra Plush - 2016 (No Durability: Carolina Mattress Guild Caress King Mattress )”

The Caress Extra Plush model from the Carolina Mattress Guild Nature's Image line by Carolina Mattress Guild
Purchased from Rooms To Go (Durham, NC)

Posted by Doug T from Chapel Hill, NC on August 10, 2012

The mattress delivered to our home never really measured up to the comfort of the one we "tested" in Rooms To Go. From Day #1 (3yrs ago) it was much firmer than the store model. Soon there after the both my wife's and my side of the bed started to ... →

“Dr Breus Bed - 181801 (Rip off)”

The Dr Breus Bed line by King Koil

Posted by Jennifer on September 3, 2017

Not st all the mattress I was promised. →

“Ashley Sleep Addison Shore - 37429 (Worst mattress ever)”

The Addison Shore model by Ashley Sleep

Posted by Gwendolyn J from Holiday, FL on January 13, 2016

The salesman promised that I would not feel motion when my husband moves in the bed --- real feel is like sleeping in a water bed. The middle sags and causes me back pain. It's only good for a single person to sleep in because the second person really causes ... →

“Simmons Beautyrest Black Torrence Ultra Plush Pillowtop - 156986 (What a rip off!)”

The Torrence Ultra Plush Pillowtop model from the Beautyrest line by Beautyrest

Posted by Paul C from Houston, TX on June 30, 2017

I bought this after testing it in the showroom and it was very soft and felt like laying on a cloud. I got it delivered and set up. It felt like sleeping on a sandbag. I kept it for 2 years trying to break it in and moving the mattress ... →

“Chattam & Wells Olivia Luxury Firm - 373122 (Not worth the price!)”

The Olivia Luxury Firm model from the Chattam & Wells line by Spring Air

Posted by Denise from Wantagh, NY on May 7, 2019

The mattress seemed very comfortable in the store. When we got it home it was a different feel altogether. The store display had a box spring and we bought the adjustable frame. I don’t know if that had anything to do with it or not but I wake up with ... →

“Beautyrest Crescendo Wagner - 158226 (hard as hell)”

The Crescendo Wagner model from the Beautyrest line by Beautyrest

Posted by Tony from Deerfield Beach, FL on July 3, 2017

The mattress we rec'd was not the same as the one we choose from the showroom. We chose a softer pillow top as the one we rec'd was much harder. →

“WinkBed Luxury Firm - 370953 (Softer than I thought - labeled wrong)”

The Luxury Firm model by WinkBeds

Posted by Jane D from Hopkins, MN on April 27, 2019

I tried the mattresses before I purchased. I purchased the Firm and the tag says Firm but this isn't the same as the one I tried. I believe they got the tags wrong. I had already returned two mattresses to another place and didn't want to return again and I ... →

“Quality Sleep - 208812 (Plushest Mattress Sleeps Hot&Hard - Different From Showroom)”

The Quality Sleep brand

Posted by LA from South Elgin, IL on November 20, 2017

We felt very confident with our purchase after spending more than an hour in Quality Sleep Shop's showroom testing their "plushest" mattress. However, the mattress we received is hard and hurts our sides. It does not feel at all like the mattress that we tried. Also sleeps very warm. They ... →

“Beautyrest Black Desiree Luxury Firm - 216320 (Pass on this one)”

The Desiree Luxury Firm model from the Beautyrest line by Beautyrest
Purchased from Sit n Sleep (Cerritos, CA)

Posted by Gillian F from Lakewood, CA on December 12, 2017

This mattress feels absolutely nothing like the floor model. I chose this considerably higher priced mattress due to back and joint issues. I was promised it would break in, which it hasn't after 9 months. It is uncomfortable, rigid, and causes aches and pains. I would have exchanged it, but ... →

“Kingdom - 243843 (TX Hate the mattress and feel I was scammed)”

The Kingdom brand

Posted by Diana from Willis, TX on February 20, 2018

I had a Temper Posture Pedic and I loved it unfortunately my husband became ill and soiled the bed beyond cleaning (before he passed away) so I had to discard the mattress. When I went shopping for a mattress I told the salesman I wanted a firm mattress, he recommended ... →

“Simmons Beautyrest World Class Providence Plush Pillowtop - 257163 (Should be labeled medium firm)”

The Providence Plush Pillowtop model from the Beautyrest line by Beautyrest

Posted by Chloe from Easton, PA on March 25, 2018

It's not like the plush, soft pillowtop that we slowly sunk into at the store. This bed is firmer than our expectations. We feel the hard surface just under the pillowtop and we already have divets in our sleeping areas. We've had it just over a month. →

“Nest Bedding Alexander Signature Soft - 257824 (Too hot! Not soft enough)”

The Alexander Signature Soft model from the Nest Bedding Alexander Signature Series line by Nest Bedding

Posted by Ed B from San Francisco, CA on March 27, 2018

I've lived with the Lift mattress for nearly a year now and here are my thoughts: 1. The soft version sent wasn't as soft as the one in the display room. I don't know if I got a medium instead, but I chose this because of the soft option. 2. ... →

“REM Sleep Martinique - 274778 (Worst customer service I've ever seen)”

The Martinique model by REM Sleep

Posted by Michelle from Seattle, WA on May 17, 2018

I've had better customer service ordering $5.00 products. It's absolutely inexcusable, when selling a $5,000 product to have such horrible customer service! I can't share the whole experience, because there is a limit on words and its a long story. We were told our bed would arrive in 6 weeks. ... →

“Hampton & Rhodes Quail Creek Ultra Plush Pillowtop - 258059 (Sinking in quicksand.)”

The Quail Creek Ultra Plush Pillowtop model from the Hampton & Rhodes line by Hampton & Rhodes

Posted by Robert from Atlanta, GA on March 28, 2018

This mattress felt so different and comfortable in the store versus sleeping on a new one in my home. I needed a medium feel that would cushion my shoulder and hip pressure points, which this does to some degree. However, there is little to no support for my back and ... →

“Sleep Number Performance p5 bed - 261272 (Not worth the money)”

The p5 bed model from the Sleep Number Performance Series line by Sleep Number

Posted by Becky from Fort Lauderdale, FL on April 6, 2018

We bought our bed in May 2017 so have had it for about 11 months. We had wanted one for a long time after my husband slept on one at a hotel. We went to the store, had a nice salesperson and decided on the p5. We loved it in ... →

“Dream Bed Lux LX710 Premium Plush - 283668 (Possible scam?)”

The Lux LX710 Premium Plush model by Dream Bed

Posted by Bradley from Wake Forest, NC on June 12, 2018

I bought two twin mattress xl of the Dream Lux LX710. It was the best feeling mattress in the entire store and I did not mind paying the premium price. Being 14" mostly consisting of high-density memory foam, I realized it would have a possible long break in period. After ... →

“Beautyrest Silver - 285069 (The mattress that has been advertised in HSN it's definit...)”

The Beautyrest line by Beautyrest

Posted by JB from South Dennis, MA on June 17, 2018

The mattress that has been advertised in HSN it's definitely not the one that was built or delivered to me. When a regular person (Not Heavy) seats at the edge of the bed, the mattress is like going down the floor with him or her. When sleeping it's like the ... →

“TEMPUR-Flex Supreme Breeze - 371672 (1st 2 months like sleeping on top an ice skating rink)”

The Supreme Breeze model from the TEMPUR-Flex Collection line by TEMPUR-Pedic

Posted by Peggy from Amityville, NY on April 30, 2019

This was our 2nd Tempurpedic, first was Cloud Supreme, which after 2.5 yrs developed craters, and hump in the middle. TempurP did the right thing, replaced it, we chose Flex Supreme Breeze which was mistake, didn't realize the cover didn't zip off like the others I just liked that feature..but ... →

“Sherwood Celebrity Luxury Firm - 312427 (Like sleeping on a board!)”

The Celebrity Luxury Firm model by Sherwood

Posted by Beth from Mckinleyville, CA on September 10, 2018

Worst. Mattress. Ever. After the first night with arms & legs going numb, we thought surely we have been delivered the wrong mattress. Went back to store to confirm. Same mattress in store does not represent what was delivered to our home. In fact, we think we've been hoodwinked. Bait ... →

“Serta iComfort - 312917 (Deceiving)”

The Serta iComfort line by Serta

Posted by MsNavas from Spring Hill, FL on September 12, 2018

Too expensive for what is offered. Not true to size, smaller by more than 2inches. Initially I bought the most expensive 'queen' size mattress in the store with the adjustable base. I noticed that it was smaller than a queen but bigger than a full. I went to the store ... →

“Sherwood Patriarch Luxury Firm - 403609 (Hump in the Middle)”

The Patriarch Luxury Firm model from the Sherwood line by Sherwood

Posted by Kelley from Annandale, VA on September 26, 2019

For a reference I'm 5'9" and 185 lbs., my husband is 5'7" and 180 lbs. My old hybrid mattress (Englander 21st Century Sleep System) was like sleeping on a cloud, soft on top and supportive underneath. Unfortunately, Englander no longer makes this mattress. This is what I was looking for ... →

“Chattam & Wells Josephine Luxury Firm Euro Top - 404178 (Worst (& most expensive) decision Ive made)”

The Josephine Luxury Firm Euro Top model from the Chattam & Wells line by Spring Air

Posted by Sarah from Westfield, IN on September 29, 2019

I have been so incredibly disappointed in this mattress. When I tested it out at Mattress Firm I absolutely LOVED it. It felt soft & bouncy but very sturdy and well made. I decided to splurge because I have a chronic issue with my neck since an injury a few ... →

“Chattam & Wells Olivia Luxury Firm - 408405 (Just Wanted the Same Mattress we Tried in the Store)”

The Olivia Luxury Firm model from the Chattam & Wells line by Spring Air

Posted by Alexandra from Sacramento, CA on October 21, 2019

How is it possible that a floor model and a purchased model are so night-and-day different? The floor model was a dream. We’ve now had our mattress for four nights and they’re the worst I’ve slept in years. I wish I had my old mattress (and several thousand dollars) back. ... →

“REM Sleep - 410177 (Horrible purchase, I wish Id gone with a different bed!)”

The REM Sleep brand

Posted by Cassie from Surrey, ND on November 1, 2019

This has been the most frustrating purchase of my life. We spend $5,000 on this bed. It was 6 weeks late being delivered. 6 weeks late! When we FINALLY received our bed it was delivered by two guys in a pickup with a UHAUL bumper hitch trailer. We were promised ... →

“Simmons Beautyrest Recharge Audrina Luxury Firm - 437941 (that sinking feeling.....)”

The Audrina Luxury Firm model from the Beautyrest line by Beautyrest

Posted by Shyam on February 26, 2020

when i tested it at the store, it oddly felt firm enough. after a few days of receiving it, it feels like a sponge and the store has been anything but helpful. I am used to a firm feel, am even okay with a medium firm feel. But this one ... →

“Chattam & Wells Olivia Luxury Firm - 441693 (The tuffed buttons dig into my hips and knees! Awful!)”

The Olivia Luxury Firm model from the Chattam & Wells line by Spring Air

Posted by Denise on March 17, 2020

The mattress in the store felt wonderful! We felt it was worth the extra expense, three times as much as other high end mattresses. Once we had it awhile (it does take time to adjust to a new mattress) we realized it wasn't what we'd expected it to be at ... →

Store Reviews

Praise for Product Consistency

“Jordan's Furniture inAvon,MA - 2080 (GOOD SERVICE RESOLUTION BY MANAGER)”

Purchased from Jordan's Furniture (Avon, MA)

Posted by Peter & from Weymouth, MA on December 23, 2013

My Family has bought most of our furniture at Jordan's for years and have always been very satisfied. We bought a really good bed there about 4 years ago and the topper on the bed has begun to wear and not be supportive of good sleep/ We complained and at ... →

“Leon's Furniture inMississauga,ON - 3724 (Not a happy customer)”

Purchased from Leon's Furniture (Mississauga, ON)

Posted by Rizwan K from Mississauga, ON on April 5, 2017

I had asked for a firm top. I trusted them but after 3 months I found this website goodness.com and was able to find that this mattress that I purchased from Leon is soft and not firm. I had asked them to give me firm mattress not soft. I will ... →

Complaints for Product Consistency

“Mattress Direct - 1052 (Bad Service)”

Purchased from Mattress Direct

Posted by Charles R from La Vergne, TN on June 7, 2010

We had to return are mattress a week after we got it. It was dirty and i keep rolling off it. After waiting about 2 weeks they gave us a new one that is not the one we bought. After about3 days the plastic ends on the bed rails broke ... →

“Sit 'n Sleep inNorco,CA - 1511 (Wil never buy from them again)”

Purchased from Sit n Sleep (Norco, CA)
The Sleep to Live line by Kingsdown

Posted by Chris M from Riverside, CA on March 9, 2012

We purchased a Kingsdown Sleep to live 800 from this outfit. We had had a great prior experiance with a Kingsdown mattress we had purchased in New York, so we decided to purchase a Kigsdown product again. We used their computerized bed to determine our individual sleep firmness, layed on ... →

“Ortho Mattress inVentura,CA - 1412 (They try to take advantage of people)”

Purchased from Ortho Mattress (Ventura, CA)
The Ortho brand

Posted by Mary A from Oak View, CA on September 14, 2011

My mother and father, whom are in their 90s, were in need of new mattresses. They came upon Ortho Mattress' ad in the local paper and I drove them to the store whereupon we were greeted by a saleslady who took them over to the mattress on display that she ... →

“Robb & Stucky Interiors inTampa,FL - 1401 (Bankrupt Store no longer a threat to public)”

Purchased from Robb & Stucky Furniture Outlet (Tampa, FL)
The Chattam & Wells line by Spring Air

Posted by Ed C from Oldsmar, FL on September 6, 2011

You pay 20% more than retail at this store for anything.We purchased a fine statement piece for the foyer. They guaranteed that they had a new one in their phoenix store and would ship it. The following week we noticed the scratched up and dented floor model was no longer ... →

“Bedding Barn inNorth Haven,CT - 1397 (great in some ways questionable in others)”

Purchased from Bedding Barn (North Haven, CT)

Posted by Pam N from Branford, CT on September 4, 2011

I don't trust what they sell, why would two of the same beds (make and model) feel completely different? Why would the bed you ordered feel just right in the store but at home it is too hard. Or a bed that looks ok but after you try to sleep ... →

“Ortho Mattress inLos Angeles,CA - 1392 (Don't buy "box springs")”

Purchased from Ortho Mattress (Los Angeles, CA)
The Ortho brand

Posted by Linda S from Woodland Hills, CA on September 2, 2011

If you have a 3/4 antique bed and need a new mattress (as I did), you have very few options, because it must be custom made to your specifications. This translates into "non-refundable" -- which would be ok IF the actual delivered items ARE the size you specify. Mine weren't. ... →

“Sleep Comfort by Nerlands inAnchorage,AK - 1385 (Nightmare)”

Purchased from Sleep Comfort by Nerlands (Anchorage, AK)
The Classic Sleep Natural Expressions line by Classic Brands

Posted by Brenda C from Anchorage, AK on August 30, 2011

Worst experience I've ever had. They do not deliver to you what you try out in the store and if that's not enough they won't except any responsibility so they just charge you more! Shopping with them has costs me $3000 +-! Can't sleep on the 2nd mattress they delivered ... →

“Wholesale Furniture of Roane County inHarriman,TN - 1817 (My opinion - Scam City)”

Purchased from Wholesale Furniture of Roane County (Harriman, TN)
The Stearns & Foster Luxury line by Stearns & Foster

Posted by Mildred H from Loudon, TN on February 2, 2013

We purchased a Stearns & Foster King Plush Firm Pillowtop mattress and box springs. We tried out this bed in the store and it seemed like a very firm bed. The salesman had me to back up to the mattress and jump up on the mattress to show that it ... →

“Mancini's Sleepworld inMountain View,CA - 1023 (bait and switch)”

Purchased from Mancini's Sleepworld (Mountain View, CA)
The Cannon Sleep brand

Posted by Trey P from Los Altos, CA on December 13, 2009

Because mattress shopping is so painful, I called to order a second kid's mattress like the one I bought from them a year before. They complied but failed shipped me a private label mattress from an unknown brand. When I called them to complain, they didn't think they needed to ... →

“Mills & Thomas Furniture inSwansboro,NC - 1328 (Overpriced + Poor customer service = Bad combination)”

Purchased from Mills & Thomas (Swansboro, NC)
The Beautyrest line by Beautyrest

Posted by Jeffrey S from Emerald Isle, NC on June 17, 2011

Mills & Thomas provided perhaps the worst furniture experience of my lifetime. To begin, their prices were two to three times more than I found elsewhere for identical products. Luckily, we got stuck with only the beds, a sofa and a chair. Had they provided decent customer service, I could ... →

“Mattress Gallery inMississauga,ON - 1300 (Nightmare)”

Purchased from Mattress Gallery (Mississauga, ON)

Posted by Hiroko S from Mississauga, ON on April 27, 2011

Disaster!! Worst service ever. Order made the end of Jan, 2011. We were told that it would take 1.5 week to get a bed frame. One month later we got a call, and paid in full for the bad frame and mattress. Then, delivery was not made until mid March ... →

“Mattress Direct inConway,SC - 1292 (Would never recommend them.)”

Purchased from Mattress Direct (Conway, SC)
The Sealy brand

Posted by M B from Little River, SC on April 19, 2011

Very unpleasant experience with these people. Be sure to have the salespeople put everything in writing. First, the mattress set was delayed for days. Then, when they finally did deliver it, it was not the same as the one in the store. To make a long story short, we were ... →

“New Deal Furniture inEl Paso,TX - 1284 (Customer Service Nightmare)”

Purchased from New Deal Furniture (El Paso, TX)

Posted by Anonymous from El Paso, TX on April 4, 2011

WORST FURNITURE SHOPPING EXPERIENCE!!!! Mind you, this is the short version. Bought some living room furniture in December and it went over without a hitch. Went back, bought an additional piece. We were told it would take a week. The week came and went and we didn't receive any call ... →

“Ashley Furniture HomeStore inReynoldsburg,OH - 1276 (Condescending/Damaged Merchandise/Lying Salespeople)”

Purchased from Ashley Furniture (Reynoldsburg, OH)

Posted by Boa B from Columbus, OH on March 8, 2011

Ashley Furniture has horrendous customer service if you can even call it that. I bought a sofa and love-seat from them less than a year ago and it came with a tear in it. They still have not fixed the tear. My salesperson's name was Teresa Gall and she lied ... →

“China Towne Furniture inSyracuse,NY - 1248 (NOT what was wanted)”

Purchased from China Towne Furniture (Syracuse, NY)

Posted by Sally B from Liverpool, NY on February 6, 2011

My daughter bought a mattress there. Wanted a wood 'platform' to put it on. She described it and Why, sure, they said, they have platforms! They'll send one out with the mattress... They delivered ($65) the mattress and a BOX SPRING, unwrapped it, wouldn't take it back. Called store, and ... →

“The Brick - 5155 (Zero customer service)”

Purchased from The Brick

Posted by Jas on October 8, 2018

baught a mattress, mattress box and a mattress cover from brick on Friday oct 5th. I didnot wanted to buy the mattress cover but jaspreet(sales associate) said he would give us discount, so I agreed to buy that cover. I had that cover with me and wanted to bring that ... →

“Valley Furniture Warehouse inAlbuquerque,NM - 1097 (Terrible Service)”

Purchased from Valley Furniture Warehouse (Albuquerque, NM)

Posted by Joe M from Albuquerque, NM on September 10, 2010

Shopping experience was nice, salesman was nice, delivery people were nice. Bobby and Linda Mitchell have horrible customer service skills if there is a problem. They talk down to you and tell you that you are lying. I would never shop here again or recommend them to anyone!!! prices are ... →

“Mattresses & Beyond inRoyal Oak,MI - 1233 (A real nightmare)”

Purchased from Mattresses & Beyond (Royal Oak, MI)

Posted by Xavier B from Bloomfield Hills, MI on January 28, 2011

Here is my story with that store. It’s a long one, but please read it, it’s well worth the time!!! We were looking for a new mattress, but we wanted to keep our bed frame (specific size) We went to Mattresses and Beyond because the manager said he could do ... →

“Sleepy's - 1230 (Sleepys won't honor comfort exchange policy)”

Purchased from Sleepy's
The Sleep to Live line by Kingsdown

Posted by Riley L from Chester, VA on January 26, 2011

I purchased a mattress for $2400 at Sleepys in Chester, Virginia, with hopes I was investing in long-term product that would meet my satisfaction. I chose a bed that would meet my partner and my chiropractic needs,"half soft/half firm". The company assured me the bed would meet our satisfaction since ... →

“MJM Furniture Center - 1152 (THE WORST EXPERIENCE OF MY LIFE)”

Purchased from MJM Furniture Center

Posted by Kyla J from Mission, BC on November 3, 2010

I have never been treated so poorly as a paying customer in all my life. I purchased a matress from your maple ridge store and the women that i delt with there was the ruddest person i have ever had to deal with not to metions my order was delivered ... →

“Linder's Furniture inCosta Mesa,CA - 1142 (Horrible experience)”

Purchased from Linder's Furniture (Costa Mesa, CA)

Posted by Matt S from Huntington Beach, CA on October 21, 2010

we bought a bed, mattress, and mattress pad. Linders gave us a delivery date possibility of the end of august. we were going to be out of town and opted for delivery september 10th. I took the day off of work to receive the product. They called late in the ... →

“Rooms To Go inSan Antonio,TX - 1376 (Do not buy from Rooms to Go)”

Purchased from Rooms To Go (San Antonio, TX)
The Carolina Mattress Guild brand

Posted by Jonathan M from San Antonio, TX on August 24, 2011

Hopefully others will read reviews and avoid RTG. They provide awful service and do not seem to care about it. We spent nearly $1800 on 1 mattress/cover/tax and have still not received the correct mattress after 3 failed deliveries. They delivered the wrong mattress twice, Carolina Embrace (about $1200) instead ... →

“Sleep Country Canada inLondon,ON - 1834 (Horrible Experience)”

Purchased from Sleep Country Canada (London, ON)
The Kingsdown Plush Sense line by Kingsdown

Posted by Shannon G on February 17, 2013

Sales person was a jerk! I loved the mattress we picked out in the store and paid for, however I realized the first night it wasn't the same mattress we chose. When I cld the next day the salesman said too bad so sad. (This is why the delivery people ... →

“Cleo's Furniture inHot Springs,AR - 1735 (Very disappointed)”

Purchased from Cleo's Furniture (Hot Springs, AR)
The Sleeptronic brand

Posted by David W from Hot Springs National Park, AR on November 20, 2012

Salesperson was not aware they had a low profile boxspring...sent high box-spring. When I called an inquired about a low profile boxspring, he said they didn't have such. When I asked what we should do with the boxspring they sent to our house, he said, "Just put them in the ... →

“Sleep Shop inLubbock,TX - 1901 (Mattress is no good)”

Purchased from Sleep Shop (Lubbock, TX)

Posted by Nonette J from San Angelo, TX on April 27, 2013

I am very unhappy with my new mattress and box spring. I have asked 3 times for a new mattress. they did trade out 2 times but the 3rd mattress broke down also and they would not take it back. They sell #$%$ mattress and do not stand behind their ... →

“All American Furniture & Mattress Factory inLakeland,FL - 1911 (Lemon Product)”

Purchased from All American Furniture & Mattress Factory (Lakeland, FL)

Posted by Jack F from Saint Petersburg, FL on May 15, 2013

I bought a Timeless King Mattress on May 5, 2013 from All American Furniture based on the floor model that was soft and supportive at the same time. What I got was totally not what I thought it would be, It feels flat and no support whatsoever, I awake each ... →

“Mancini's Sleepworld inFremont,CA - 1929 (Purchased 2 twin XL sets & one Twin Mattress (only)........)”

Purchased from Mancini's Sleepworld (Fremont, CA)

Posted by Jackie O from Fremont, CA on June 15, 2013

Purchased 2 twin XL sets & one Twin Mattress (only)........ Okay, here's the scoop from my perspective: The first twin XL set was purchased in June 2011 and delivered to a college kid's first apt. It has been moved three times (apt 1 to apt 2 and back to mom's ... →

“Vogue Furnishings inBelding,MI - 2657 (Very disappointing)”

Purchased from Vogue Furnishings (Belding, MI)

Posted by Heather from Belding, MI on September 26, 2014

I purchased a bed with a second (trundle) bed underneath with two mattresses. It took almost three weeks longer than I was originally told to actually receive the bed. I was only delivered one mattress, but was promised my second in one week. The delivery man accidentally ripped open the ... →

“Wausau Harn's Furniture inWausau,WI - 5354 (Box of boards)”

Purchased from Wausau Harn's Furniture (Wausau, WI)

Posted by Doreen from Merrill, WI on December 15, 2018

We tried many mattress at the store, we finally settled on one. It was the right amount of soft and firm, we purchased it and 2 weeks later it was delivered. Unfortunately the gentleman did not inform us that the mattress we had chosen would arrive as hard as wooden ... →

“Fred's Beds - 3713 (Got ripped off by bait and switch and poor quality)”

Purchased from Fred's Beds

Posted by Gregory from Raleigh, NC on March 29, 2017

We went in to purchase 2 sets of twin size box springs and mattresses plus metal bed frames. We didn't get box springs but had "foundations" without being told. Signs said "No returns or refunds". Didn't find out about the switch to foundations until we got 150 miles away. Opened ... →

“Bed Pros inNew Port Richey,FL - 3777 (They clearly did a bait and switch on 2 - $1200.00 beds)”

Purchased from Bed Pros (New Port Richey, FL)

Posted by Kelly from Hudson, FL on May 12, 2017

My friend and I layed on the floor model that we chose, due to its firmness and lack of sinking in feeling and when delivered, that's exactly what we got. I have aggressive RA and paralyzing pain that I was hoping a good bed would help. My friend had a ... →

“Mattress HQ inTyler,TX - 3823 (These people are crooks.)”

Purchased from Mattress HQ (Tyler, TX)

Posted by Ken from Sachse, TX on June 5, 2017

Do Not buy from these people. Any location. I called all of their locations today. All have disconnected phone numbers. Below is the letter I sent them which was never answered. I was able earlier to talk to someone on the phone and they told me there was nothing they ... →

“Texas Bed Company inBeaumont,TX - 4079 (I would not purchase a dog bed from these people. I went ...)”

Purchased from Texas Bed Company (Beaumont, TX)

Posted by Tana from Kirbyville, TX on November 1, 2017

I would not purchase a dog bed from these people. I went in and laid on a mattress. Made sure it was good and firm. Can’t stand a soft one, it hurts my back. I had it delivered within a couple of days. The first night I slept on it ... →

“Sears inLincoln Park,MI - 4092 (Mattress Scam)”

Purchased from Sears (Lincoln Park, MI)

Posted by Kris from Garden City, MI on November 7, 2017

We purchased a $3500 mattress from Sears Lincoln Park. When they delivered this mattress my boyfriend and I slept on it one night and both said it is not the same bed. The bed in the store was extremely soft, the bed we received was very firm. While we know ... →

“None - 4094 (Laz Boy Fails!)”

Posted by Debbie from Grants Pass, OR on November 8, 2017

We bought a Simmons piece of junk mattress from this store with the LaZ Boy label on it. Less than a year later, LaZ Boy no longer carries Simmons (I wonder why) and will not replace the mattress, claiming it is a Simmons problem. Body impressions, and a center ridge ... →

“Mattress 1 One inKissimmee,FL - 4283 (Buyer Beware!)”

Purchased from Mattress 1 One (Kissimmee, FL)

Posted by Jackie from Orlando, FL on January 25, 2018

We went to this store to buy a mattress. When we were there the sales person asked what type of bed we like, we told him we weren’t sure but we thought plush to medium. He showed us a mattress or two, in the conversation we told him we slept ... →

“Marquis Furniture inShawnee,OK - 4306 (I am so frustrated. Never buy a mattress at a furniture ...)”

Purchased from Marquis Furniture (Shawnee, OK)

Posted by Jeannie from Macomb, OK on February 1, 2018

I am so frustrated. Never buy a mattress at a furniture store!! Especially Marquis!!! I spent almost 2,000 dollars on the mattress/box springs, adjustable frame and the salesman even talked me into a mattress cover .. ( helps extend your warranty , etc and protects mattress). First when my brother ... →

“InnoMax - 4449 (I was very disappointed that they did not say that it cou...)”

Purchased from InnoMax

Posted by Vicki from Fort Collins, CO on March 22, 2018

I was very disappointed that they did not say that it could take up to 4 months to break the bed in. That one could walk on the bed to break it in. That it was not going to feel like the bed you laid on at the store. I ... →

“Mattress Showroom - 4615 (Stay away)”

Purchased from Mattress Showroom

Posted by Michael from Palm Springs, CA on May 16, 2018

Unbelievably bad customer service, bullied and insulted by someone named Carmen. Salesman did not show the right bed for me which cost hundreds of dollars more. Do yourself a big favor - do not set foot in this place. →

“None - 5350 (REM Solutions)”

Posted by Dean M from Pittsburgh, PA on December 14, 2018

“Wolf Furniture inAltoona,PA - 5536 (Buyer Beware!!!)”

Purchased from Wolf's Furniture (Altoona, PA)

Posted by Lori from Claysburg, PA on February 8, 2019

Went into the store to purchase a mattress. Did the bed match, got our "sleep numbers", tested the mattresses in the store, found the perfect mattress in the store that was plush and firm, perfect. Waited two weeks for delivery, mattress arrived and guess what it was like sleeping on ... →

“The Brick - 5052 (Matress)”

Purchased from The Brick

Posted by Kacie on September 5, 2018

I bought a matress from the brick, I tested out several to see what I would like and when I got the mattress I chose it was 100 times firmer than the one in the store. I slept in it for a couple weeks and it was terrible. I went ... →

“Mattress World inFlorence,SC - 5062 (The sales person at this store would not honor satisfacti...)”

Purchased from Mattress World (Florence, SC)

Posted by ann from Florence, SC on September 8, 2018

The sales person at this store would not honor satisfaction with the mattress. THey refused to discuss my dissatisfaction with this expensive mattress. I don't even think it is the one I purchased but no one at the store will talk to me. Normally every other mattress company will allow ... →

“JCPenney - 5082 (Floor sample size is not what you get upon d)”

Purchased from JCPenney

Posted by MsNavas from Spring Hill, FL on September 12, 2018

Sales guy was great. The problem was the product and not the service. Even the delivery guys were great. The mattress and adjustable base we're 'fair' products and nothing else. →

“Mattress Man inDistrict Heights,MD - 5706 (First of all they went out of business without warning af...)”

Purchased from Mattress Man (District Heights, MD)

Posted by Herb from Washington, DC on March 31, 2019

First of all they went out of business without warning after we paid for merchandise, then took forever to contact us, when we finally found them we get wrong merchandise!!!! →

“Mattress Firm - 5895 (Good experience)”

Purchased from Mattress Firm

Posted by Kelly from Fort Walton Beach, FL on June 2, 2019

So far a good experience. Although our mattress we purchased is much more firm then the floor model we tested out. We went back to the store and they said it will take time for the mattress to loosen up like a new pair of boots. That we could even ... →

“Mattress 1 One inOcala,FL - 5959 (Stay away Terrible sales, terrible product)”

Purchased from Mattress 1 One (Ocala, FL)

Posted by Gary from Ocala, FL on June 25, 2019

Sales people can't run the program. Pull the scam of shipping mattresses they have in stock, not the one you ordered. Returns are impossible to do. No one ever there. Do not go to this dump. Typical less than reputable scam outfit. Windows covered with "free" things. Nothing is free. →

“Aaron's inLake City,FL - 6012 (Extremely dissatisfied)”

Purchased from Aaron's (Lake City, FL)

Posted by Mary from Lake City, FL on July 17, 2019

I leased a dining room table on 7/15/19, by eric, he said would give me $69 for 18 months, when was delivered 7/16/19 , found it was 24 months, and it was the FLOOR MODEL!!! I was livid, and toake things worse the delivery person said the furniture is used ... →

“Strands Furniture inMonroe,WA - 6246 (We bought a electric recliner couch & chair. Without even...)”

Purchased from Strands Furniture (Monroe, WA)

Posted by Christime from Bothell, WA on September 27, 2019

We bought a electric recliner couch & chair. Without even thinking, that we should take home a swatch of the fabric (the sales man didn't suggest it either) I was very unhappy with the color & fabric, upon receiving it, I sent it back thinking it wasn't what I ordered. ... →

“Raymour & Flanigan - 6788 (Return and Customer Service Lacking, Quality of Products Spo)”

Purchased from Raymour & Flanigan

Posted by Rob from East Amherst, NY on January 18, 2020

I purchased a mattress at R&F. It was rock hard. Also, the base for the mattress was delivered with a faulty electrical control box. I contacted R&F to return the product, only to learn that R&F had a no return policy (which was not articulated to me by the salesperson). ... →

“Quality Sleep Store inMonroe,WA - 6951 (GO SOMEWHERE ELSE!)”

Purchased from Quality Sleep Store (Monroe, WA)

Posted by Sam from Lake Stevens, WA on February 12, 2020

**UPDATE: So on Feb 5th I emailed Tom, owner, about my frustrations and about my damaged headboard and he expressed his apologies, but he also blamed me for the misinformation from his employees and told me I should have known what I was ordering. Pretty sure the employees are supposed ... →

“Mattress Firm - 7154 (Store was ok but we bought an expensive mattress that we hat)”

Purchased from Mattress Firm

Posted by Denise on March 17, 2020

I didn't get at all what I expected! The mattress in the store was wonderful! The one we got gives me pressure point bruising from the tuffed buttons!!! →