Worst (& most expensive) decision I’ve made

I have been so incredibly disappointed in this mattress. When I tested it out at Mattress Firm I absolutely LOVED it. It felt soft & bouncy but very sturdy and well made. I decided to splurge because I have a chronic issue with my neck since an injury a few years ago. My current bed did me no favors so I thought I was really upgrading. I did a tremendous amount of thinking and online research but felt like it was impossible to trust both good or bad reviews because I read so many of either. I also trusted the Mattress Firm policy. I really regret that. I knew right away that this Mattress did not feel like the one in the store. I tried to figure out why by going back to the store but they blew me off saying it needed to break in. A year later I am miserable every night. My mid and lower back hurt so bad at night and I never get comfortable. It’s the worst Mattress I’ve ever slept in. And it was by far the most expensive at the store. So I couldn’t even trade for a comparable Mattress from another brand. The salesman just never answered my attempts at resolving the problem. This is a nightmare Mattress.

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  • Back Support
  • Overall Comfort
  • Product Consistency
  • Overall Value
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Very Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Good "Coolness"


User rated this bed:
Very poor Value
Price paid (approximate):
$5,400 (King) Size

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Slightly too hard