One word . Horrible!

We had a Serra for 10 years and figured it was tome to change it. Big mistake going to Mattress Firm. The strangest thing is that when I tried this mattress at Mattress Firm, it felt very comfortable. It’s as if they sent us a completely different mattress than the one I tried in the store but looks the same and says the same name, etc. The next morning I literally apologized to my husband since I picked it, and he said not to worry, it was probably just that we needed to get used to it. The whole thing says and sinks and we wake up daily sored and in so much pain. They charge you for picking it up and the difference of the other mattress of course, but we are now so skeptical of the store so we don’t even want to buy from them. As soon as we can, we are going to get a new mattress somewhere else and I’m just going to take a blade and slit this junk in half because I am dying to know what in the world is this crappy thing is made off.

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Cons:
  • Product Consistency
  • Surface Integrity
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Very Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Poor "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$800

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Much too soft