Macy's Hotel Brand bed

Macy's as well as the Hotel brand from Stearns & Foster leave much to be desired. Probelms from the start and horrible comfort and terrible service. Felt NOTHING like the display model and there were loose threads between quilts since we received it. Replacement model had the same problem and Macy's wanted to charge a restocking fee even though it was a defective product. We're done with both Macy's and S & F!!!

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Pros:
    User also said: The only "PRO" will be when I get my money back for this regretable purchase.
    Cons:
    • Long-Term Support
    • Product Consistency
    • Retailer Service
    User also said: Loose threads between all the quilts since delivery. Mattress sagged after one week of use.
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Very Poor Back Support

    Pressure Relief

    User rated this bed:
    Not Rated

    Sleep Quality

    User rated this bed:
    Not Rated

    Stays "Cool"

    User rated this bed:
    Not Rated

    Value

    User rated this bed:
    Very poor Value

    Warranty Service

    User rated this bed:
    Not Rated

    Softness Level

    User rated this bed:
    N/A
    Not Rated