Q&A Responsiveness
Mattress Reviews
Praise for Responsiveness
- The Saatva brand
- The Martinique model by REM Sleep
- The Pure Talalay Bliss brand
- The Saatva brand
- The Martinique model by REM Sleep
- The Radiance model from the Sealy Posturepedic Optimum line by Sealy
- Purchased from Mattress Firm (Jacksonville, FL)
- The Cameron Springs Plush Euro Top model from the Sealy Posturepedic (Pre-2017) line by Sealy
- Purchased from Havertys
- The Saatva Classic Luxury Firm 14.5" model by Saatva
- The Restonic brand
- Purchased from Gardner White Furniture
- The Genius model from the Serta iComfort (Pre-2017) line by Serta
- Purchased from Gardner White Furniture
- The Saatva Classic Luxury Firm 14.5" model by Saatva
- The Saatva Classic Luxury Firm 14.5" model by Saatva
- The BedInABox Original model by BedInABox
- The Ascend Air Bed System model from the Habitat Furnishings Air Beds line by Habitat
- The Lullaby Earth brand
- The Saatva Classic Luxury Firm 14.5" model by Saatva
- The Saatva brand
- The Saatva brand
- The Saatva Classic Luxury Firm 14.5" model by Saatva
- The Saatva Classic Firm 11.5" model by Saatva
- The Natalie Ultra Firm model from the Spring Air Back Supporter line by Spring Air
- Purchased from Costco
- The Loom & Leaf Relaxed Firm model by Loom & Leaf
- The Dolce HarmonyBED model from the Dormeo Octaspring line by Dormeo
- The Stewart & Hamilton brand
- Purchased from American Freight
- The Saatva Classic Firm 11.5" model by Saatva
- The Sterling Flotation line by Sterling Sleep
- The Saatva Classic Luxury Firm 14.5" model by Saatva
- The Saatva Classic Luxury Firm 14.5" model by Saatva
- The Restonic ComfortCare line by Restonic
- Purchased from Stacy Furniture (Plano, TX)
- The Saatva Classic Plush Soft 14.5" model by Saatva
- The Naturepedic Lullaby Earth line by Naturepedic
- Purchased from Amazon
- The Saatva brand
- The Tranquillium model from the BedInABox Bradley Select line by BedInABox
- Purchased from BedInABox
- The Saatva brand
- The PacBamboo Gel model by BedInABox
- The Saatva Classic Luxury Firm 14.5" model by Saatva
- The Saatva brand
- The Christeli brand
- The Sleep Adjustment Bed model by iSleep
- The Sleep Adjustment Bed model by iSleep
- The Prichard Ultra Firm model from the Sealy Posturepedic (Pre-2017) line by Sealy
- The Novosbed brand
- The Saatva brand
- The Natural Form brand
- The Loom & Leaf Relaxed Firm model by Loom & Leaf
- The White Dove Cambridge line by White Dove
- Purchased from Cincy Beds (Erlanger, KY)
- The iSleep brand
“Saatva - 1842 (Heavenly)”
I've had the Luxury Firm for three weeks and t's been extremely comfortable from the first day. There were no chemical smells or odors upon delivery. The cover is a soft organic fabric. It has a supportive and luxurious feel without any noticeable pressure points. Saatva came through as advertised, …
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“REM Sleep Martinique - 1296 (Great, reliable service, excellent mattress)”
We lost our tempur-pedic mattress in a wildfire. We loved it so much we were going to replace it when we were told about REM Sleep Solutions. We were so impressed with the high degree of customer service (responsiveness and patience!) we bought 1 for ourselves and 2 for our …
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“Pure Talalay Bliss - 1889 (Committed to YOUR Comfort!)”
Bottom line. Premium mattresses are NOT worth the money. I am tired of waking up sore. I did not wake up sore on my Sealy. But after trying two different Premium mattress (Tempurdedic and Pure Bliss Latex), I wake up most mornings with sore upper back muscles. WG and R …
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“Saatva - 1840 (When Daddy Gets a good Night's Sleep)”
....everybody's happy. Our Saatva mattress is a dream come true. From the very first, we were in love with the comfort. My husband had started sleeping in his TV chair and nap rather than go to bed. Once we got our Saatva Mattress, he was in bed and asleep...for 8 …
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“REM Sleep Martinique - 6812 (Relax in Ultimate Comfort!)”
Well, it has been almost one year since I purchased my REM bed at the Sacramento Home Show at Cal Expo. My husband had severe pneumonia and had just come home from the hospital. He could not breathe very well when he laid flat on our bed. Nick and Eric …
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“Sealy Radiance - 6853 (Great Bed)”
We are very satisfied with our bed. We have had it for over a year and we miss our bed when we are away. I wish we had found this web site prior to our purchase so we could have selected a mattress a bit less firm with a cooler …
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“Sealy Posturepedic Cameron Springs Plush Euro Top - 3946 (The king mattress was comfortable for about 2 weeks after...)”
The king mattress was comfortable for about 2 weeks after purchase then indentions formed. I am a small person and I feel like I am sleeping in a hammock. My husband and I have a small hill in the middle of the bed between us because of the indentions My …
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“Saatva Classic 14.5" Luxury Firm - 7388 (No regrets!!)”
I was originally skeptical about making a mattress purchase online, however, after my experiences with Saatva…I am very happy that I took the chance. I purchased my Saatva mattress in November 2014 and felt it necessary to wait until now before posting a review. I chose to write this simply …
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“Restonic - 4007 (Loving My New Mattress!)”
Initially I thought that it was not a good fit however my body had to get adjusted to sleeping on a good mattress. After a week things were great and awesome for the price.
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“Serta iComfort Genius - 4105 (My husband and I are heavy, the middle of the mattress fe...)”
My husband and I are heavy, the middle of the mattress feels sunk in. I roll towards my husband when sleeping. The mattress does not hold it's form for long in the middle. I wake up with back aches.
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“Saatva Classic 14.5" Luxury Firm - 4078 (Best bed I have ever owned)”
I had to replace a 17 year old Kingsdown bed that I had to put a memory foam topper on to make it sleep-able, but even that was failing. It never made its 20 year warranty and new ones are $3000+. I found Saatva through online research and ordered a …
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“Saatva Classic 14.5" Luxury Firm - 4229 (Best in comfort and blissful, pain-free sleep!)”
Next month is our two-year anniversary of enjoying blissful, pain-free, and uninterrupted sleep on our Saatva mattress. My wife and I have had 60 years each of "testing" mattresses of every type and brand, including our 39 years of marriage. Before I learned about Saatva, I had developed constant back …
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“BedInABox Original - 4271 (Great Mattress!)”
Stop your exhaustive research about which memory foam bed to buy, and choose this one from BedInABox.com. My husband and I did our research and found that this bed was offered at roughly a third of the price as its competition for an equivalent quality mattress, foundation and frame. Delivery …
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“Habitat Furnishings Ascend Air Bed System - 4306 (fabulous)”
I assisted a patient of mine who is paralyzed from MS and is unable to reposition herself once in bed. She had tried 3 expensive mattresses with unacceptable results. I researched the web and found habitat air beds that had a 365 day return for refund policy if not totally …
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“Lullaby Earth - 7733 (THE ONLY MATTRESS I WOULD HAVE MY GRANDDAUGHTER SLEEP ON!)”
After doing much research on finding the best mattress for my precious granddaughter I luckily found LULLABY EARTH. I went to Buy Buy Baby and saw other mattresses and we thought the others were made cheaply and poorly. We wanted the "best" for my granddaughter and loved the way it …
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“Saatva Classic 14.5" Luxury Firm - 7821 (Best Decision Ever)”
I have been looking for the last couple of years for a mattress. I was very nervous about making a decision because you really can't tell if you are going to like something by laying on it for 3 minutes in a store. And, very nervous about buying a mattress …
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“Saatva - 8611 (When Mom is Happy --everyone is happy)”
My mom has been suffering from back and neck pain for many years now. She has had two knee replacements, shoulder replacement, and rotator cup surgery. Last year she needed to replace her mattress. She went to a “Big Box” store and thought she purchased one of the firmest beds …
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“Saatva - 8639 (Great bed, great value and great company to buy from)”
I've had this bed for almost a year now. It is just as amazing and fantastic as it was when I got. It is comfortable. properly supporting without being too hard, just plush enough to feel pampering. It's the best. And if that is not enough, the purchase experience was …
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“Saatva Classic 14.5" Luxury Firm - 9405 (Fantastic Product & Incredible Company)”
We recently purchased a Saatva mattress after a lengthy period of deliberation. After all, buying a product of this type over the internet was a bit uneasy. However, after sleeping on the mattress for a period of time, it is by far the best mattress we've ever owned!!! With that …
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“Saatva Classic 11.5" Firm - 14970 (Best mattress ever.)”
The best mattress i bought in my life, King Size Firm Delivery in June 9, 2015 and in a week no more back pain Just try it and you wiil sleep overall the clouds. Thanks you SAATVA.
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“Spring Air Back Supporter Latex Hybrid Natalie Ultra Firm - 17026 (Good value but VERY firm mattress)”
This mattress was purchased at Costco and was a good price for a memory foam mattress however it is VERY firm. It was painful to sleep and felt like we were sleeping on the floor. After we added a memory foam topper, the mattress has worked great but I without …
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“Loom & Leaf Relaxed Firm - 19896 (Great customer service)”
Updated Review from formerly upset customer…. Had some issues with scheduling the delivery time for my Loom and Leaf mattress, contacted the company through email and phone. The following day, received a call from one of their executives with an understanding ear and solution to my problem. He followed up …
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“Dormeo Dolce HarmonyBED - 20455 (I think we had a fluke. Concept and design are great.)”
My wife and I were looking for a good supportive mattress system and we're looking at a competitive brand when we were introduced to the Dormeo brand at a local mattress company. We both liked the concept, comfort, support and warranty of the model we purchased. Unfortunately, after only two …
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“Stewart & Hamilton - 4350 (I have had my set for 11 years. I still love it. The supp...)”
I have had my set for 11 years. I still love it. The support the comfort are great. I weigh 230lbs too. I got it from American Freight.
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“Saatva Classic 11.5" Firm - 15620 (Customer service that is above and beyond)”
Saatva is a company that truly cares about the well-being of its customers. They were quick to answer all my questions and concerns. They even went the extra mile when I had a special request for them. Not only that, the VP of the company got in touch with me …
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“Sterling Flotation - 6235 (Unbelievable comfort & durability)”
We have had this bed for a very long time (15+yrs.). It has just now started a tiny drip at a seam, I'm guessing. It has a 24mil. liner so the small amt. of moisture is trapped in it. After 4 nights from the detection of the leak, after changing …
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“Saatva Classic 14.5" Luxury Firm - 8940 (Good decision)”
Had spent over 11K on mattress's prior to this purchase . These were in a 1 yr period. None satisfactory from posturepedics to Tempurpedic. Hesitant to buy online and without seeing , but relied on the many favorite reviews and purchased.. Least, fast, no slick talking sales associates.. Delivery and …
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“Saatva Classic 14.5" Luxury Firm - 9036 (Great mattress - Great service)”
I wanted to get back to you to let you know that our entire experience with Saatva - from start to finish - has been wonderful. We are extremely happy with the mattress and the service provided by Saatva. I have been extolling the benefits of the mattress and your …
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“Restonic ComfortCare - 9346 (Extremely Comfortable and worth the investment!)”
Jason Jordan was our sales rep. He was very patient with us. We didn't make the decision to purchase the bed right away. This purchase was a huge investment, and we wanted to ensure that it was the correct one! Every question we asked Jason, he answered with professionalism and …
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“Saatva Classic 14.5" Plush Soft - 9373 (Thank you Saatva!)”
I had a horrible experience last December with a mattress from a retail mattress chain, ( so much off gassing, chemicals, triggered asthma and inflammation issues) so, thank goodness after that I found Saatva.com! There were a few issues with an exchange,but, all were taken care of in an amazing …
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“Naturepedic Lullaby Earth - 9532 (Naturepedic is a great product for the whole family!)”
I have Naturepedic mattresses for my kids and I love them. Naturepedic mattresses are certified organic and promote health. The customer service at Naturepedic is excellent
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“Saatva - 10003 (Saatva is the best!!! )”
We've got our Saatva about 2 years ago. I don't leave reviews right after the purchase..there is always pitfalls after a while. Well...so far there wasn't any. I had a terrible backache for few month. I Was blaming it on my work, where i spend all day an my feet. …
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“BedInABox Tranquillium - 10377 (Great night's sleep)”
This bed was an excellent purchase for us. I no longer wake up with lower back pain and how I lay just right against the mattress. Our only complaint is that we now find ourselves oversleeping because we don't want to get out of bed in the morning. For the …
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“REM Sleep Paradise - 10449 (Heavenly sleep)”
This mattress is AWESOME! We've been looking at this bed and adjustable base for two years. My husband tried it out at a home show and told me I had to try it. As soon as I laid down and they adjusted it to 0 gravity it improved my breathing …
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“Saatva - 10995 (Only 1 week in.)”
I thought I should take a moment to write my first review of my new Saatva mattress and will update it later after 6 months to a year. We have had two different types of memory foam mattresses and were in love with them both for the first couple of …
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“BedInABox PacBamboo Gel - 12352 (Everything was easy to setup)”
I purchased the full bed package, which included the frame, the recommended wooden mattress support, and the mattress. The mattress was a bit heavy to carry by myself, but I was able to manage it. The frame and the mattress support were easier to carry up stairs. The frame's instructions …
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“Saatva Classic 14.5" Luxury Firm - 13079 (Best Mattress I have ever owned)”
Here in a nuteshell is why I LOVE Saatva: Mattress has NO ODOR upon delivery. None Easy order, delivery, & mattress removal. AMAZING FANTASTIC customer service Unbeatable PRICE for value. Eco friendy, made in USA, organic cotton Basically the most comfortable mattress my husband and I have ever owned. Perfect …
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“Saatva - 19146 (Pain in the back....)”
Pain in the back… As a recently turned 50 year old and ex competitive athlete I have suffered through low back pain the past 8 years. I had a surgery to fuse my SI joint and try to stabilize my low back and bring some relief, it provided some benefit …
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“Christeli - 27124 (Charleston and Stockholm)”
I purchased the Stockholm which is their value mattress. My husband loved it but I needed more support. I noticed that the Charleston was on clearance and decided to give it a try. My first complaint is that returning it should be easy but you must try to squash the …
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“iSleep Sleep Adjustment Bed - 32265 (Saved my back! :))”
Ive been going to the chiropractor for a long time now for back pain. I told him that I have had the same bed for about 10 years and he told me I should get a new one and see if it helped my back. He recommended I try Isleep …
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“iSleep Sleep Adjustment Bed - 39385 (Had one problem, but they fixed it right away!)”
When the bed arrived I was so excited! I got rid of my old bed the day it was delivered, so I was so upset when I realized there were no instructions for the controller and I was going to have to sleep a night on a flat bed. Surprisingly …
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“Sealy Posturepedic Prichard Ultra Firm - 40218 (It' great for anyone with back problems)”
I'm glad i purchase this mattress and for the price it was a steal. anyone with back problems should check this mattress out.
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“Novosbed - 41747 (Phenomenal bed and excellent customer support!)”
Never thought I'd be buying a bed from a website, but after numerous disappointments buying from mattress store and reading all the positive reviews on the novosbeds I decided to try my luck and buy the Queen medium firm (Aria) model. Suffering from sciatica about 8 years ago I have …
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“Saatva - 42179 (Good NOT Great !)”
Although the integrity of our luxury firm mattress feels solid, it's just not holding up. Did not last 1 year . Was much harder than expected. Customer service team is excellent and the reason for 2stars. They provided a mattress topper which prevented us from returning mattress. Although, we wish …
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“Natural Form - 42268 (The wool covering is excellent, it just works.)”
After almost ten years it seemed that something was just not right. After calling and talking to the warranty person, he emailed testing instructions and i then found a leak in the air tubes on the other side of the bed. When called warranty back they stayed true to there …
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“Loom & Leaf Relaxed Firm - 43709 (Love our Loom & Leaf)”
I couldn't wait another day to share our L & L experience. We had a 10 year old coil mattress that was causing us much pain and grief each night. So like many, we began our search for a new mattress. I am thrilled we chose as we did and …
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“White Dove Cambridge - 46329 (We bought the Platinum model)”
Was a skeptic at first since the brand was new to me. Salesman explained about the company White Dove, and we decided to take the plunge. This mattress is SO comfortable! I sit on the edge of the bed a lot and am very impressed with the edge support. Would …
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“iSleep - 611046 (This company does an excellent job of standing behind their)”
This company does an excellent job of standing behind their product. If the bed isn’t perfect in any way, by all means let them know and they will do whatever it takes to make it so. Excellent customer service and communication with the product throughout the entire process.
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Complaints for Responsiveness
- The Carolina Mattress Guild brand
- The Alexandrite Euro Top model by Five Star
- The Europa line by International Bedding
- Purchased from Mattresses Plus More (Denison, TX)
- The NasaFoam brand
- The Kameryn Tight Top Firm model from the Beautyrest Black (Pre-2016) line by Beautyrest
- The Boyd brand
- The Restonic brand
- The Nature model from the Pure LatexBliss Natural Latex Collection line by Pure Talalay Bliss
- Purchased from BILTRITE Furniture-Leather-Mattresses (Greenfield, WI)
- The Jamestown brand
- The W Hotels Pillow Top model by Beautyrest
- The World's Best Bed model from the Pure LatexBliss Natural Latex Collection line by Pure Talalay Bliss
- Purchased from Sleep City (San Rafael, CA)
- The Moss Creek model by Five Star
- Purchased from Mattress Hub
- The Englander brand
- Purchased from Burney's Trend House Furniture (Monroe, LA)
- The Callaway Euro Top model by Five Star
- The Candace Luxury Firm model from the Beautyrest Recharge line by Beautyrest
- The Dreamwell model by Beautyrest
- The Southerland line by Southerland
- The Martinique model by REM Sleep
- The Canberra Pillowtop model by Corsicana
- Purchased from Arkansas Furniture (Hot Springs, AR)
- The Night Plush model from the Spring Air Back Supporter line by Spring Air
- The Sleep Adjustment Bed model by iSleep
- The Pure LatexBliss line by Pure Talalay Bliss
- Purchased from Bed Pros (Brandon, FL)
- The Select Foam brand
- The Lily Rose Luxury Plush model from the Stearns & Foster Core Collection line by Stearns & Foster
- Purchased from Mattress Firm
- The Chadwick Pillowtop model from the Corsicana Harmony Collection line by Corsicana
- The Memory Foam 3000 model from the Strobel Supple-Pedic line by Strobel
- The Christeli brand
- The Stearns & Foster brand
- Purchased from Ashley Furniture Homestore
- The Kentwood Luxury Firm Pillowtop model from the Beautyrest Recharge line by Beautyrest
- The Nectar brand
- The Aireloom brand
- The Aireloom brand
- Purchased from Beds and Brass (Laguna Niguel, CA)
- The Silver Dream Ultra Plush Boxtop model from the Stearns & Foster Silver Dream line by Stearns & Foster
- The Excursion Super Pillowtop model from the Serta Perfect Sleeper (Pre-2019) line by Serta
- The Boyd Night Air line by Boyd
- The Savoir brand
“Carolina Mattress Guild - 1891 (Compaines Customer Service)”
Can't get anyone from the factory to contact us about the problem, as you can see we have made 3 attempts. Contact info is in the letter we sent. Armon Royal Boiling Springs, South Carolina 29316 April 28, 2012 Neal and Kathy Grigg 385 North Drive and Business 85 Thomasville, …
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“Five Star Alexandrite Euro Top - 1841 (Terrible big holes on each side. Piece of crap)”
3 months after we bought the mattress it started developing holes. The mattress is now causing my wife and I to have back and kneck problems. Five Star will not respond to calls or emails. I would never purchase from them again.Pure crap! I would never recommend five star mattress …
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“Europa - 1133 (Very disappointed)”
We bought our Europa mattress at a discount seller without a trial period that you could bring it back & swap to another mattress, BIG MISTAKE! The mattress is too soft and has little support. My wife has been to a Chiropractor multiple times since we bought it & i …
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“NasaFoam - 2268 (stay away)”
i know nothing of their products, as they never arrived, but can promise you that if their pillows are anything like their customer service, good luck sleeping at night. it has been 4months and 4 days since i placed my order with this company and i have still have not …
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“Beautyrest Black Kameryn Tight Top Firm - 2745 (Beautyrest Black Label $$ firm bed another Macys bed is SUNK)”
This is my 3rd Macys bed. Stearns n Foster. Firm bed. English Meadow. Sunk in middle. Now, this Beautyrest Black Label $2000.00 Kamryn Firm bed, has done same thing. After few weeks, it sunk. Like Titanic. I am 5' 4", 148 lbs. Avg USA weight for female (true!). And I …
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“Boyd - 2762 (Comfortable but SCARY)”
We ordered this bed on 6/5/13. There appears to only be 1 customer support person and she is AWFUL. She does not return calls, emails or txts. She will not let you talk to her manager. The bed finally came 30 DAYS LATERr after being back-ordered (un-be-knowst to us). It …
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“Restonic - 3947 (Reocemmended by local they stand behind it NOT TRUE)”
Bed has obviously dividits and area where the mattress just sunk in . This was apparent within two weeks of buying. There were oblvious sunken areas and crates reminded me and my teenage sons friends who laughed seeing it of the moons service
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“Pure LatexBliss Nature - 3628 (This bed is way too hard. )”
I purchased the Pure Latex Bliss (Nature model) bed 4 months ago thinking that is would be more supportive and comfortable than a memoryfoam, because, it uses the pressure of the body to support rather than heat like the memoryfoam. Now I am so sorry that I bought the latex …
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“Jamestown - 3629 (Poorly designed, spring box makes creaking noise )”
I bought king size mattress and spring boxes from the Jamestown Mattress Co, couple month later it started making creaking noise. Called the company they replaced the boxes it turned out to be the same story. I looked inside the boxes and the planks are thin, cheap material with cardboard …
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“Simmons W Hotels Pillow Top - 4224 (Warranty not honored!)”
Our king size W Hotel Bed by Simmons from Sleepy's arrived on 6/16/13. We had slept on them in hotels and loved them. However, this one seemed a little off from the beginning but we thought perhaps it was just a matter of breaking it in. Unfortunately, a year and …
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“Pure LatexBliss World's Best Bed - 4553 (Very comfy, but broke quickly & they won't replace it)”
So, my husband and I purchased the 3 inch mattress topper from a local store where they just sung the praises of Latex Bliss. At first I was in total heaven. It was the most comfortable thing I've ever slept on. When we've had housesitters stay, everyone comments on how …
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“Five Star Moss Creek - 4697 (Poor Support- Forms large impressions)”
Our King Size Moss Creek Pillow top mattress has been awful. It forms deep sleep impressions after 1 year and that makes you feel like you are sleeping in a valley. Unfortunately Moss Creek's warranty process hasn't been helpful in returning this mattress (no response) after 2 claim entry's online. …
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“Englander - 4849 (Box Spring )”
The quality of the material in the box spring is poor. It makes THE WORST sound ever with ANY movement. I did get a replacement; but it is WORSE than the original. I feel CHEATED!!!!!
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“Five Star Callaway Euro Top - 13100 (horrible mattress)”
Off gassed, smelled horrible for 3 weeks, could not use it, had to air out, then within 3 weeks hips and shoulders hurt and left impressions ..JCP , 5 months alter being notified sent someone to measure mattress! How it measures and how it sags when lying on it re …
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“Simmons Beautyrest Recharge Classic Candace Luxury Firm - 14014 (Replaced THREE times!!)”
Third replacement mattress now has a huge bump in the middle. I have called company 2 times and left messages. No return calls. Tried claim form on line through NFM, does not go through!!! VERY frustrated will never have another mattress from them again.
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“Beautyrest Dreamwell - 6240 (HORRIBLE BED)”
My first Simmons Beautyrest Dreamwell Cliff Haven Plush Pillow Top was replaced after just 3 months. This is the second mattress I've had for about 1 year and today has been inspected. Shows obvious 2 inch sink in middle. Back and neck problems have now escalated due to this poorly …
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“Southerland Collection - 6996 (Ridiculous service and quality)”
Never eveer nuy this product Bought one 8 months ago and it make sound like a donkey. claimed for warranty and it got denied I will buy a air mattress but not this brand New house to sort now and will not go near this brand - absolutely shocking worse …
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“REM Sleep Martinique - 8262 (Still not sleeping well/poor response)”
We bought the original bed in Sept of 2013. The biggest selling point to me was the adjustable factor. I have to sleep with my head elevated, and this seemed to be able to get me into a bed again. We bought the split king model as my husband likes …
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“Corsicana Harmony Canberra Pillowtop - 8655 (Avoid Carsicana Cranberra)”
Cheaply constructed, doesn't hold up, factory offers zero warranty assistance, refers you back to dealer so they can try to sell you another one under the guise of a prorated warranty.
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“Spring Air Back Supporter Night Plush - 9410 (No. Just no.)”
I spent $1000 on a spring air mattress expecting it to help me sleep better and last LONGER THAN A FEW MONTHS.I've tried to have them replace it but they tell me that almost an inch sagging in the middle is normal body impression after only A FEW MONTHS. They …
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“iSleep Sleep Adjustment Bed - 10770 (Terrible bed. Did not honor refund either.)”
Called Isleep because my chiropractor claimed it was a great bed. Talked with the salesman, Lynn, about the bed for a bit and asked if it came with a metal frame so we wouldn't have to go buy a new one, Lynn stated it did. Received bed, metal frame was …
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“Pure LatexBliss Ultimate - 16535 (Poor Customer Service)”
Purchased a Nature series bed. Was delivered a Nature Romance. Tried to call Latex Bliss customer service to find out the difference. Bed Pros couldn't tell me. I questioned because the bed seems much more firm than the one on the showroom floor. I've call six plus times and no …
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“Select Foam - 18274 (Consumers Beware!)”
This is not the company you want to do business with. Check out their competitor first. Look at Tempur-pedic and Saatva , you’ll be glad you did in the long run. They got the best reviews. Pls check Consumer Reports on buying a new mattress. The mark-up is huge as …
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“Stearns & Foster Core Lily Rose Luxury Plush - 21117 (S & F Lily Rose- Like sleeping in a valley)”
We have been very disappointed with the Sterns & Foster Lily Rose mattress. We notice the sagging less than a year after we got it (I only weigh 115 lbs). it is like sleeping in a valley. I would not recommend this mattress. It is very expensive and you cannot …
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“Corsicana Harmony Chadwick Pillowtop - 46319 (This mattress didn't last 6 months.)”
The mattress got lumpy and warped in 6 months. I will never buy this brand ever again! I spent around $600 bucks for a queen mattess that didn't last a year! This mattess is cheaply made and is a waste of money.
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“Strobel Supple-Pedic Memory Foam 3000 - 331061 (I'd Turn Back if I Were You!)”
The middle of the bed started bulging out and the lever system completely cracked, with a hard piece of plastic or metal poking out from the side. I made numerous calls to Robin and the owner of Strobel who completely ignored me. Finally after almost 1 year, I was told …
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“Christeli - 46391 (We purchased three Christeli Mattresses and adjustable ba...)”
We purchased three Christeli Mattresses and adjustable bases and received them in November. The Madeline brand was perfect for my disabled mother, however, my husband and I ordered the Palais Grand Royale series and are very unhappy with how hard it is for us to sleep upon. It is entirely …
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“Stearns & Foster - 27872 (They don't stand behind their product)”
Bed has no support on one side - submitted a claim - they denied - we were told they would replace if product is damaged - they really don't care
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“Simmons Beautyrest Recharge World Class Kentwood Luxury Firm Pillowtop - 362530 (Mountains and Canyons)”
Purchased this mattress at Sears after reading many reviews and intensive research. Initially happy with comfort, support and overall rest. After 6 months, noticeably started to wear with indents happening. Contacted store, they stated this was normal for pillow top mattresses. After 1 year, indents turned into troughs. Contacted store, …
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“Nectar - 132024 (NECTAR-Customer Service and delivery is horrible!)”
Ordered my mattress on Feb 26, as of April 2 I still to not have it. Even worse is that they billed me immediately. You can send emails, leave messages and talk to customer support people. NOBODY will call you back or give you a straight answer. If their bed …
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“Aireloom - 41293 (Sagged within months, no help from the retailer or Company.)”
It's just plain not worth the money, 2500 bucks. It sagged within months. The retailer and their inspectors are like the Government, they can't be trusted. The manufacturer just refers complaints back to the retailer, RC Willey in Murray, Ut. Don't take my word for it. Here's what the Mattress …
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“Aireloom - 41625 (Do NOT purchase Airloom does not stand behind there product)”
purchased Airloom bed in 2011 for 5K from Sit n' Sleep. 2015 it's sagging on one side. Went into Sit n' Sleep store and sales rep said we purchased a "spare bedroom bed". We were replacing our previous bed due to sagging, Sit n' Sleep honered the warranty and gave …
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“Stearns & Foster Silver Dream Ultra Plush Boxtop - 42195 (Fantastic bed when new but disappointing over time...)”
For the first 5 years, this bed was everything I had hoped it would be: just right in the areas of warmth, softness/firmness, comfort... Great for side-sleeping and no discomfort on my hips or back. But, as mentioned, it began to sag in the middle after only 5 years. Sleeping …
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“Serta Perfect Sleeper Excursion Super Pillowtop - 577231 (Impressions so bad at 4 months and warranty is a joke!)”
l will NEVER BUY a Serta again!! Had this 4 months and my husband impression was so bad. He is 220 pounds and not overweight! I called Serta and they said take pic and fill out form online. they said pics didn't go through so I told them to send …
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“Boyd Night Air - 586550 (Terrible Customer Service - Won't return calls / emails)”
We have had the mattress, for almost 8 weeks. The mattress will not hold air consistently. One side seems to lose air worse then the other. We have done everything the troubleshooting guide tells you to, and it still happens. we have reset the pump, hand tightened the hose connections …
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“Sleep Inc BodyComfort Elite 7000 14 Inch Luxury Pillow Top - 611246 (Mattress is crap)”
After just one week there are springs in my back. I called the store to warranty the mattress. He's refusing to do anything. I called the manufactory. They say they can't do anything. I waisted $500
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“Savoir - 633868 (Disappointing Experience with Savoir)”
Title: Disappointing Experience with Savoir I purchased a bed and a dual tension No 3 mattress from Savoir in October 2023, hoping for a premium sleeping experience. Unfortunately, our initial night on the mattress revealed a significant issue, leading to a bad backache. Savoir's inspection confirmed a faulty mattress, and …
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Store Reviews
Praise for Responsiveness
- Purchased from Craftique (Mebane, NC)
- Purchased from Mattress Giant (Pembroke Pines, FL)
- The Kingsdown brand
- Purchased from Hank's Fine Furniture (North Little Rock, AR)
- Purchased from Metro Mattress (Albany, NY)
- The Serta Trump Home line by Serta
- Purchased from Ortho Mattress (Hawthorne, CA)
- The Stearns & Foster Estate (Pre-2016) line by Stearns & Foster
- Purchased from Bedding Plus (Gulfport, MS)
- The Dr Breus Bed (IBC) line by International Bedding
- Purchased from Saatva
- The Saatva Classic Luxury Firm 14.5" model by Saatva
- Purchased from Sweet Dreams Mattress (Mooresville, NC)
- The Simplicity Medium model from the TEMPUR-Simplicity Collection line by TEMPUR-Pedic
- Purchased from Sweet Dreams Mattress
- Purchased from Sweet Dreams Mattress (Mooresville, NC)
- Purchased from BILTRITE Furniture-Leather-Mattresses
- Purchased from Big Lots (Monroeville, PA)
- Purchased from Courtesy Home Furnishings (Baker City, OR)
- Purchased from iSleep
- Purchased from Denver Mattress (Colorado Springs, CO)
- Purchased from Badcock Home Furniture (Murphy, NC)
“Craftique inMebane,NC - 1223 (Extreme Furniture -- Amazing quality)”
The furniture is beautiful in style, luxurious in finish, and you'll be proud to own it all your life and pass it down to your grandchildren. You can to talk to the owners, who truly care that you like what you purchase. You can order a bed and specify which …
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“Mattress Firm inPembroke Pines,FL - 1439 (Finally I got my Dream Mattress Set)”
I am disabled with rheumatoid arthritis, fibromyalgia and spinal disease and had a difficult time finding the right mattress set for me. I returned a Sealy Perspecitive and chose a TempurPedic Cloud Lux - top of the line. I experienced a lot of pain in my upper body sleeping on …
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“Hank's Fine Furniture inNorth Little Rock,AR - 1068 (Fabulous Service)”
07.23.10 I just wanted to let you know that you have an amazing associate working for you. We came into Hank's I think it was June 13th and we told Nick we were looking for a sectional to go into our new home that we were purchasing on June 25th. …
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“Metro Mattress inAlbany,NY - 1084 (Knowledgeable Staff)”
Out of the 4 stores I went to, I found that the salesman at Metro Mattress could answer any question I had. I did my research and in fact tried to throw him a couple screwballs, even with brands that they didn't carry. The salesmen was able to explain the …
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“Ortho Mattress inHawthorne,CA - 1131 (Spot on and I live in Manhattan Beach)”
Great service, product and attention to all of my needs. I sleep like in a hotel every night. Wow. I was impressed with the personal service and the attention to my sleeping needs and patterns. Could not be happier. Once in a while you find a place that does a …
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“Bedding Plus inGulfport,MS - 1519 (Lies to Sell?)”
WE had a great interaction in the store. We purchased the bed but was not told about the warranty for stains until the sale was printed and explained. Then we purchased the $150 mattress cover. The problem came with the IBC manufacturer's claims regarding how cool the Dr. Breus's Signature …
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“Saatva - 1592 (Top of the Line Customer Service)”
The entire process was a breeze. I was treated with respect and professionalism. Questions were answered promptly and answers were easily understood. This company sells a quality product and wants their customers to be happy. Don't hesitate to buy from them if you're looking for a fabulous mattress at a …
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“Sweet Dreams Mattress inMooresville,NC - 1652 (Awesome Store & Customer Service!)”
Delivery was fast. Customer service always returned our email/phone calls promptly. The store has a variety of mattress, accessories and furniture. We couldn't be happier with our purchase. The experience was SUPER awesome!
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“Sweet Dreams Mattress - 2056 (Best Place To Buy A Mattress Online)”
My wife and I were mattress shopping locally and could not figure out what type of mattress we wanted and comparing mattresses from different stores was nearly impossible. We called Sweet Dreams and spoke with Andrew who was instantly able to tell us what kind of mattress we would like …
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“Sweet Dreams Mattress inMooresville,NC - 2143 (happy back in Mooresville)”
When I entered the store, there was no pressure to buy the mattress. When I picked a mattress I had freedom to return it after trying at home. Suzette was not pushy very informative, and showed me other products and let me choose what I felt comfortable with.
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“BILTRITE Furniture-Leather-Mattresses - 2772 (Love BILTRITE!)”
Shopping at BILTRITE couldn't be easier and working with Randi (salesperson) was a fantastic experience!! I was looking for a bed for my guest room. I was in and out within 15 minutes! I returned looking for a very particular couch---they had exactly what I was looking for. Great service, …
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“Big Lots inMonroeville,PA - 5671 (Recliners)”
I purchased 2 recliners less than 1month ago. There was a problem with filling on footrest shifting. We noticed it happening to both chairs and they had us return both and we exchanged them for a different style. There was no hesitation on the stores part. I did not discuss …
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“Courtesy Home Furnishings inBaker City,OR - 5694 (You walk in and are greeted with a "hello, can I help you".)”
I love everything about this store, the niceness of the help and they help you on the price and good quality furnishings. I have purchased a few items from this store and have never had a problem with anything. I know if there was a problem, it would be taken …
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“iSleep - 16366 (Top Notch Customer Service)”
I received periodic calls to check how I was doing and work on problem solving, if I was having issues. The team was very responsive to my requests. It was a pleasure to work with Lynn and Shelly. I know they will do everything to make sure I'm sleeping well.
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“Denver Mattress inColorado Springs,CO - 17041 (Embed was great! Very knowledgeable, listened to our concer)”
Embed was great! Very knowledgeable, listened to our concerns & provided the best available options!
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“Badcock Home Furniture & More inMurphy,NC - 17435 (Great experience)”
Bought two leather sofas, sales person wasn't pushy,very informative got a great price told us how to take care of the leather.Bought on a thursday, had to call because one of the recliners wasn't quite working right,Badcock came out Monday morning with a new recliner,works great very impressed with how …
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Complaints for Responsiveness
- Purchased from Mattress Direct
- Purchased from Ortho Mattress (Los Angeles, CA)
- The Ortho brand
- Purchased from Furniture Depot (Chula Vista, CA)
- Purchased from WA Akins & Sons Furniture (Fort Payne, AL)
- Purchased from Rooms To Go (Clearwater, FL)
- The Carolina Mattress Guild Nature's Image line by Carolina Mattress Guild
- Purchased from Sleepy's
- Purchased from Mattress World (Orion Charter Township, MI)
- Purchased from Sprintz Furniture (Franklin, TN)
- Purchased from Mattress World (Colorado Springs, CO)
- The Beautyrest brand
- Purchased from Ashley Furniture (Spartanburg, SC)
- The Stearns & Foster brand
- Purchased from Furniture Factory Direct (Lacey, WA)
- Purchased from Bob Mills Furniture (Oklahoma City, OK)
- Purchased from Tyson Furniture (Black Mountain, NC)
- Purchased from K & A Home Furnishings (Fairfield, CA)
- Purchased from WA Akins & Sons Furniture (Fort Payne, AL)
- Purchased from Leeds Mattress (Santa Monica, CA)
- Purchased from BedMart (Redmond, OR)
- Purchased from Sleep Country Canada
- Purchased from City Furniture (Stuart, FL)
- Purchased from Mattress HQ (Tyler, TX)
- Purchased from Main Street Mattress (Farmville, VA)
- Purchased from Mattress 1 One
- Purchased from Bob's Discount Furniture (South Portland, ME)
- Purchased from Luxi
- Purchased from Mattress HQ (Tyler, TX)
- Purchased from Verlo Mattress Factory (Oshkosh, WI)
- Purchased from JCPenney
- Purchased from Mattress Firm (Cutler Bay, FL)
- Purchased from Essentia
- Purchased from Mor Furniture for Less (Bakersfield, CA)
- Purchased from Mattress Firm (O Fallon, IL)
- Purchased from Bob's Discount Furniture (West Springfield, MA)
- Purchased from McGregor's (Ottumwa, IA)
- Purchased from Schewel Furniture
- Purchased from Discount Furniture World (Burlington, NC)
- Purchased from MJM Furniture Center (Abbotsford, BC)
- Purchased from America's Mattress (Matthews, NC)
- Purchased from Bob's Discount Furniture (Manchester, NH)
- Purchased from Mattress Mart (Kalamazoo, MI)
- Purchased from Ashley Furniture (Buford, GA)
- Purchased from Mattress Firm (Nashua, NH)
- Purchased from Mattress Firm (Sarasota, FL)
- Purchased from Denver Mattress (Aurora, CO)
- Purchased from Macy's (Bridgewater, NJ)
- Purchased from Leon's Furniture (Calgary, AB)
- Purchased from Furniture Fair (Greenville, NC)
- Purchased from Farmers Home Furniture (Laurens, SC)
- Purchased from Superstore Furniture (Williston, VT)
- Purchased from Raymour & Flanigan (West Springfield, MA)
- Purchased from Sleep Country Canada (Orangeville, ON)
- Purchased from Beiter's Home Center (Milton, PA)
- Purchased from US-Mattress (Canton, MI)
- Purchased from Tots to Teens Furniture (Raleigh, NC)
- Purchased from Ashley Furniture (Lufkin, TX)
- Purchased from Schewel Furniture (Staunton, VA)
- Purchased from Mattress Firm (Kingston, NY)
- Purchased from JR Furniture (Gresham, OR)
- Purchased from Ashley Furniture (Sterling, VA)
- Purchased from Mathis Home
- Purchased from Ashley Furniture (Ballwin, MO)
- Purchased from Grand Home Furnishings (Bristol, VA)
“Mattress Direct - 1052 (Bad Service)”
We had to return are mattress a week after we got it. It was dirty and i keep rolling off it. After waiting about 2 weeks they gave us a new one that is not the one we bought. After about3 days the plastic ends on the bed rails broke …
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“Ortho Mattress inLos Angeles,CA - 1392 (Don't buy "box springs")”
If you have a 3/4 antique bed and need a new mattress (as I did), you have very few options, because it must be custom made to your specifications. This translates into "non-refundable" -- which would be ok IF the actual delivered items ARE the size you specify. Mine weren't. …
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“Furniture Depot inChula Vista,CA - 1048 (Very bad store)”
This store sold me nothing but defective furniture , once they got your money they dont even return your calls once the furniture fails. they dont warranty the stuff they sell. I regret every single purchase i made there and their bbb record is full of complaints , i should …
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“Akins and Sons Furniture inFort Payne,AL - 1056 (Horrible Experience)”
We ordered furniture from them and was quoted a 6 week period before they would have the order at the store for us to pick up. This was 10 weeks before our lease was up and they agreed to hold the furniture for us at no cost. I called at …
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“Rooms To Go inClearwater,FL - 1062 (Half Soft - Half Firm)”
Filed complaint. They sent out a Tech. He didn't do anything but pick up mattress to check bed rails (bed I bought from them). I had him sit on both sides to feel the difference. He did not do any measuring. When I received their report - he LIED about …
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“Sleepy's - 1087 (AWEFUL AWEFUL SERVICE)”
Had to call sleepys customer service about 20 times and have been placed on hol for a total of 2 hrs. iI am still waiting for the mattress as I speak. They say they will deliver at a certain time but do not. Had to reschedule several times. I have …
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“Mattress World inOrion Charter Township,MI - 1228 (Customer Service Class needed )”
I purchased a bed in May, and after the 5th month the bed started to sag in the middle, so much so I started to have lower back pain to the point that I had to reach out to a Chiropractor, and when two people laid down on the bed …
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“Sprintz Furniture inFranklin,TN - 1219 (WORST Experience Ever!!!)”
My in-laws bought a very expensive table for my wife and I as a wedding gift. (We are talking over $2,000) First of all, they delivered the table the same week we were getting married even though we tried to schedule a different date. The Chairs were falling apart, the …
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“Mattress World inColorado Springs,CO - 1210 (Bed time nightmare)”
Very hard to deal with, you have to get pictures, turn bed over, pictures, 5 page form, verifi springs support, pictures, tag must be intact , pictures, then they won't call you back. Simmons is hands off they say to call Mattress World - basically no help. They definatly want …
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“Ashley Furniture inSpartanburg,SC - 1171 (Buyer Beware)”
I have contacted the retailer and the franchise..no help from anyone. The local store did send someone out to check on the sag problem on both sides of the bed. The technician was very polite and courteous. The sage after 21 days was only 1" and neither the store or …
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“Furniture Factory Direct inLacey,WA - 1133 (Terrible Customer Service)”
My wife and I purchased a bookcase at Factory direct at the the Lacey location on 07/03/10. Since it was not in stock we were given an estimated date of 8-10 week. It is now 10/14/10 and we still haven’t received our bookcase. It's been 17 weeks since we paid …
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“Bob Mills Furniture inOklahoma City,OK - 1134 (Worst customre "service" EVER!)”
My boyfriend and I ordered a high-end accent table from Bob Mills after the pushy salesman, Steve, unsuccessfully tried to get us to take the chipped floor model. We were in no rush as our house is being built, so we chose to wait the 3 weeks it would take …
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“Tyson Furniture inBlack Mountain,NC - 1542 (Don't shop at Tyson's!)”
Terrible company! This company is stuck in the 40's! They are still using paper with carbon to place orders! It's obvious the owners have no desire to change with technology. It's a "catalogue" showroom! Stay home and order online! I ordered several pieces of furniture and come to find out …
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“K & A Home Furnishings inFairfield,CA - 1587 (K& h"A"ted!)”
Where to get started, I don't even know. I order a living room set for 1300. I night I discovered a hole in the back of the wedge. The following day I immediately called and reported this. The daughter of the owner stated she would have a replacement within 2 …
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“Akins and Sons Furniture inFort Payne,AL - 1899 (Nightmare in Dogtown! )”
Run as fast as u can away from this store! I bought a leather sofa, love seat, chair, ottoman, dining room set. quite a bit of furniture. I got a cracked mirror in china cabinet, cracked granite on server table, forgot my ottoman, a dining room table that looked it …
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“Leeds Mattress inSanta Monica,CA - 1955 (Avoid LEEDS at all costs )”
They delivered a very expensive mattress that was defective and wouldn't budge on the refund or exchange policy. I got sick from the mattress and have now been out of a bed for several weeks - Leeds showed no concern or urgency to solve the problem and is totally unorganized. …
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“BedMart inRedmond,OR - 1967 (Buyer beware)”
We bought a $2400 bed from the redmond store about one year ago and two months after sleeping on it, one side seems to be failing, noticeable indention.Contacted the store and the so called district manager first called me and said that nothing could be done about it,then the wife …
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“Sleep Country Canada - 2106 (Will not be a customer of Sleep Country again.)”
The issue I have is not with a particular store at all but rather, with Sleep Country policies. I respect the policies of retailers but believe there to be exceptions to the rule in extraordinary circumstances. Sleep Country bombards the customer with their ‘goals’ and ‘passions’ about helping you find …
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“City Furniture inStuart,FL - 2506 (Poor quality product and no regard for customer satisfaction)”
My husband is a disabled Veteran and we saved for months and months to purchase a comfortable mattress and boxspring for us. We finally decided to purchase a City Furniture mattress and asked if the foam construction ever "break down". We were assured it would not. IT DID. This mattress …
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“Mattress HQ inTyler,TX - 2596 (No return or refund under no circumstance)”
Horrible Communication Problem Between Employees Be sure when you sign for a product, this is what you want. Even if you have not received the product 1 week prior to delivery, there is no changing your mind. The product was suppose to be delivered from 9am-noon. Received a call that …
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“Main Street Mattress inFarmville,VA - 2806 (CUSTOMER SERVICE)”
I ordered a Ashley furniture Bar stool in December with a maybe delivery date by Christmas. Part finally arrived February 13th, drove five hours round trip to pick it up and it was the wrong part when I opened it up. It was for two additional bar stools to add …
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“Mattress 1 One - 5655 (The store and sales person were very nice and helpful.)”
I was told if ordered on Thursday my set could be delivered on Saturday. I got a call Friday night at 6:38pm saying it couldn't happen. I went in on Saturday which was March 4th, 2019 and asked for my money back ($1025.17). Today is March 15th, STILL DON'T HAVE …
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“Bob's Discount Furniture inSouth Portland,ME - 5663 (Never buy the goof proof plus plan)”
Never by the Goof Proof Plus plan. I purchased it on an Item and now it needs repair they tell me they can not and it is not covered. Only real reason they said it was not covered by the manufacture. No kidding that is what the goof proof plan …
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“Luxi - 5277 (Company does NOT honor 100-day trial, will shut you out)”
I was initially pleased with my purchase (a Luxi One full-size mattress), but after two months it began to lose its support and springiness (and very unevenly), leading to soreness and stiff necks in the morning. I contacted Luxi countless times over the course of 3 MONTHS to try to …
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“Mattress HQ inTyler,TX - 3823 (These people are crooks.)”
Do Not buy from these people. Any location. I called all of their locations today. All have disconnected phone numbers. Below is the letter I sent them which was never answered. I was able earlier to talk to someone on the phone and they told me there was nothing they …
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“Verlo Mattress Factory inOshkosh,WI - 5303 (Do NOT buy a Verlo mattress. Any questions?)”
I called for service after a couple years because a $1700 that’s right a $1700 mattress has a huge valley in the middle of it where my wife and I sleep. I weigh 190 and she weighs 140. NOT huge people. This mattress is a P.O.S. I called weeks ago …
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“JCPenney - 4069 (Wait 3 weeks for deliver only to tell you to wait 3 more wks)”
I waited three weeks for my mattress. I called when I thought it would be due, and they said everything was fine and that somebody will schedule delivery in the next few days. Never happened, so when I call back, they said that there was a glitch and the order …
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“Mattress Firm inCutler Bay,FL - 8239 (salesman was excellent, the company is VERY POOR)”
I purchased a tempur-pedic mattress and adjustable base from this store. I noticed that the mattress slides Laterally when you use the base. I made the complaint AND sent in a video showing them about it and that I had a concern of falling off the end of the bed …
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“Essentia - 8771 (Horrible customer service -AVOID)”
Sent this company multiple messages on Facebook (read receipts show they’ve read them), left comments on their posts on Instagram and Facebook, trying to figure out a mattress to buy (as the local store is closed due to covid) and no one responded. When I mentioned my efforts to receive …
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“Mor Furniture for Less inBakersfield,CA - 12696 (Purchased leather sofas and was promised a delivery date ...)”
Purchased leather sofas and was promised a delivery date within 3 weeks. It’s been over 2 months and have not received a single call from my sales associate with any updates! Will never shop here again!
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“Mattress Firm inO Fallon,IL - 13113 (Horrible service)”
Extremely upset with the service we received at this store. We ordered a mattress on September 1st (an almost $4,000 mattress), we were told that it would be delivered October 1st. When it was not delivered, I called the store and was always told "it should be delivered any day, …
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“Bob's Discount Furniture inWest Springfield,MA - 13348 (Bought a coffee table and a recliner Paid for extra warr...)”
Bought a coffee table and a recliner Paid for extra warranty. Recliner and coffee table got damage after one year. Had a warranty. Called many times with NO ANSWER
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“McGregors Furniture & Mattress inOttumwa,IA - 13550 (We bought two new queen sized beds. One was $1539 and had...)”
We bought two new queen sized beds. One was $1539 and had a very strong cigarette smell and, given that, was definitely a used bed. The other was $899 and bows in the middle when my wife and I roll towards each other and, obviously, used as well. We called …
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“Schewel Furniture - 13742 (Eden store is the most disgusting i have been waiting over8)”
I will never shop with this store how you purchase a 3thousand dollar suite plus pay insurance and I'm sleeping in my living floor with a mattress EDEN STORE I HAVE HAD IT 8 MONTH'S I'M GETTING A LAWYER MONDAY
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“Discount Furniture World inBurlington,NC - 14550 (Buyer Beware)”
I had a sectional sofa delivered the last Monday on January. I called 3 weeks later because the arm of the chair was broken, the padding in the arm had fallen and the fabric on my cushions had now become extremely loose. The sofa that I had found so nice …
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“Jag's M.J.M Furniture Show Case LTD inAbbotsford,BC - 14892 (Couch delivered broken and then got worse)”
I bought a couch, it was delivered with one piece broken and another piece not fitting correctly. I was assured by the delivery people it would be taken care of by calling customer service. It has been 6 months, they refuse to do anything about the piece that doesn't fit …
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“Americas Mattress inMatthews,NC - 15348 (Wonderful in store, poor delivery)”
John, manager in the Matthews store, was outstanding. He asked us about orthopedic and allergy issues, and our sleeping positions. He spent a lot of time helping us select just the right bed for our needs. He arranged for delivery, setup, and removing the old mattress, understanding that it was …
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“Bob's Discount Furniture inManchester,NH - 15416 (Run! Go Anywhere else)”
Purchasing 6000 worth of furniture was easy and the salesperson did well (of course cuz they are getting your money!) EVERY SINGLE thing since (delivery, speaking with agents,trying to get a human on the phone) has been absolute hell. The delivery driver broke My 70 in TV and hid it …
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“Mattress Mart inKalamazoo,MI - 15450 (Horrible)”
Please don’t buy any mattress from this store . I bought one less than a year ago .It was way too costly but we wanted a firm bedding. Within a month it started sinking in one one side where I don’t spend day time on the bed as I am …
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“Ashley Furniture inBuford,GA - 15454 (Terrible Customer Service)”
Ordered a mattress and waited two days for delivery (with delivery date texts). Went to the store, because you can't reach them on the phone, to find out the mattress was discontinued "just after the sale was entered". Even the store manager was unable to contact another store to see …
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“Mattress Firm inNashua,NH - 15859 (Need a mattress? Don't go to Mattress firm in Nashua!)”
Buyer beware! I was very excited to buy new mattresses for my home and wanted to get really comfortable ones for myself and for family who visit. The salesman we had at the Nashua Mattress Firm was very nice and helpful, or so we thought. We paid a lot of …
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“Mattress Firm inSarasota,FL - 15906 (Lies lies and more lies)”
Our salesperson seemed terrific and promised our delivery would be on a specific day. The mattress delivery date is especially important when you are moving into a new home and have no existing mattress and are trying to coordinate your move-in date with your mattress delivery date. The first delivery …
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“Denver Mattress inAurora,CO - 16169 (Disappointed to bring home damaged mattress.)”
Very disappointed that Parker/Quincy only had “1” mattress and couldn’t exchange the one we purchased which had frays throughout it. Salesperson gave us 3 options, drive to Lone tree store and get new one (No, not an option), 2 schedule time to receive exchange(which we did reluctantly, but we need …
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“Macy's inBridgewater,NJ - 16414 (Go elsewhere!)”
Rosemary is by far the worst salesperson in her field I’ve come across. She’s been there a long time, lacks basic knowledge of products, lacks personality and attention and her response time is non existent. I had an issue with a recent purchase and she never helped! I will never …
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“Leon's Furniture inCalgary,AB - 16720 (Please don't trust this people)”
We brought furniture new house ( all furnitures) ,they said they we deliver everything and in 72 hours we should report if there is any damage . We reported to them and they said they will replace it . But it took months I kept on calling them and the …
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“Furniture Fair inGreenville,NC - 16841 (I was treated like they cared more about their bottom line)”
I've been a customer of Furniture Fair Greenville, NC for many years, buying numerous items. Always took advantage of their sales and finance offers. Up until my last purchase when I was treated like they were more interested in their bottom line than resolving a problem and keeping a good …
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“Farmers Home Furniture inLaurens,SC - 16861 (sold me a defective mattress)”
have called the store and went to the store and had no response from anyone, no customer service
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“Superstore Furniture inWilliston,VT - 17141 (Buyer Beware)”
Tl;dr: Buyer beware; we paid more to buy local, got an appliance that broke twice in the first 4 months, and then received worse-that-box-store, dystopian customer service. I have bought better appliances from box stores that were less expensive and were repaired faster when they had issues. I believe in …
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“Raymour & Flanigan Furniture inWest Springfield,MA - 17145 (We purchased a 2000.00 mattress and now has lumps and creve.)”
We are/ we’re loyal customers spending thousands of dollars. Always satisfied. This one time we need them to make it right and we’re told, nothing we can do. That is normal for this 2000.00 mattress.
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“Sleep Country Canada inOrangeville,ON - 17595 (Very poor post customer service. The sales was a great expe)”
Very poor post customer service. The sales was a great experience (usually is) but the deliver and after sale customers service is invisible. Paid extra for Green delivery. Guy show up demand money so t speak very good English goes trampling up my stairs with no booties (apparently booties are …
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“Beiter's Home Center inMilton,PA - 17617 (Gave us bed bugs)”
I've been shopping at the beiters in milton pa for over 5 years I have bought a computer desk a bed a stove and my latest purchase was a couch that was on sale for being the last one and the floor display. A week after getting the couch a …
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“US-Mattress inCanton,MI - 17850 (Crooks)”
Us mattress charged me 3200 for a mattress I never received. It’s been almost a month and I still have no refund of money. One of the employees (Chris) let me know this what they do. No one gets their deliveries. They scam people into buying their mattresses and never …
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“Tots to Teens Furniture inRaleigh,NC - 18159 (BUYER BEWARE)”
O STARS ...and I mean 0 My experience with Tots to Teens has been an absolute nightmare. I read all of the reviews and I am shocked maybe because they bought only 1 item from them and I bought 2 beds, a desk , 2 dressers, and a crib for …
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“Ashley Furniture HomeStore inLufkin,TX - 18208 (Awful customer service!)”
I told both he has been the sales person and Mr. Drex the store manager that I needed a sofa sectional that was waterproof. They didn’t have one on the showroom floor but found one on their computer and ordered it for me. I never got to see what they …
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“Schewel Furniture inStaunton,VA - 18694 (Follow up on damaged merchandise is HORRIFIC!!!)”
Chair seat was damaged at delivery , after 2 weeks still trying to get it replaced!!!! Too much BS and red tape and nobody seems to know anything about it , even after the warehouse mgr came out and took a photo of damage and promised replacement in a couple …
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“Mattress Firm inKingston,NY - 18793 (Blatantly LIED to TWICE which cost me time and money)”
This must be why you cannot leave a review on the Mattress Firm website, you can only read good reviews. I was told "10 in stock, it will be delivered on Sunday with a 10-15 phone call before". No delivery, no message, I waisted the day watching my phone. 2nd …
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“JR Furniture inGresham,OR - 19186 (Buyer beware! Don not buy here!)”
Nancy at JR Furniture took our money in full in May. Promising 4-8 weeks to deliver a Stanton sectional sofa. That’s the last time we heard from Nancy. We’ve called weekly since July to no avail. Non responsive service from managers at multiple locations. It’s Sept 8, 2023 and we …
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“Ashley Furniture inSterling,VA - 19373 (Do Not Shop At Ashley Furniture Sterling, VA)”
My experience with Ashley Furniture in Sterling, VA (Dulles Town Crossing) has been deeply disappointing and frustrating. Initially I looked forward to furnishing my new home with several significant purchases, but this experience has drastically changed my opinion of the company. Our troubles with Ashley Furniture began immediately after our …
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“Mathis Home - 19604 (I am very unhappy with their so called service)”
I have been reading a few of these comments They are not good and regrettably I feel the same way. I did purchase a mattress at Ashley's and it was to hard. We went through the exchange process and it was ridicules. We were told that we had to buy …
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“Ashley Furniture Homestore inBallwin,MO - 19753 (No help with a problem)”
I’ve filed a report of the mattress sagging, I’ve emailed, called, sent pictures, spoke with managers, customer care and even had a furniture tech here to verify it was bad… no response back from anyone! It needs to be returned and no one will help me. I’m going to file …
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“Grand Home Furnishings inBristol,VA - 19759 (We feel scammed!!)”
We ordered a reclining couch and a recliner from Grand in December of 2021. We also bought the extended warranty. The couch broke prior to a year being up. Grand literally told us if we had just came in 2 days sooner, they would have replaced the couch. We then …
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