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AWEFUL AWEFUL SERVICE

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
nice salesman
Cons:
their customer service especially delivery is the worst experience...still am waiting for mattress
Communication
Delivery Service
Delivery Speed
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Posted by Cindy L from Boston, MA on September 4, 2010

Had to call sleepys customer service about 20 times and have been placed on hol for a total of 2 hrs. iI am still waiting for the mattress as I speak. They say they will deliver at a certain time but do not. Had to reschedule several times. I have never experienced such terrible customer service in my entire life. What kind of delivery service gives you a delivery arrival time "anytime from 7am to 10pm"?!

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    Comments (1)

    Sleepys uses 4 hour windows. the only time you would ever get a timeframe like that it if you are requesting a same day delivery. in that case how can you get an exact timeframe when the truck is not even loaded yet?

    By: Anonymous on January 16, 2011

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