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Sleepy's Mattress Store Reviews

74
Shopper Rating
83 ratings + 42 reviews
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What Shoppers Are Saying Sleepy's

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Be sure to visit the Sleepy's profile for info about the products they carry, store location details, current promotions, photos, videos, Q&A and more!

Top Praise & Complaints Sleepy's

Praise

People who are happy with Sleepy's frequently praise Customer Service and Delivery Speed.

  • Service
    100%

    Customer Service
    Delivery Speed

Complaints

People who are unhappy with Sleepy's frequently complain about Customer Service, Issue Resolution, Transparency, Warranty Claims and Professionalism.

  • Service
    97%

    Customer Service
    Issue Resolution
    Transparency
    Warranty Claims
    Professionalism
    Sales Pressure
    Delivery Service
    Return Policy

  • Selection
    20%

    Product Quality

Most helpful positive review

Excellent salesman

The salesman, Joe Bigg, is excellent. He responds to customers' needs and understands the store's products. Read more »

Janet from Corinth, VT

Most helpful negative review

Miss represented the Sleepy prodguct. Mattress delivery is

Very disappointed Read more »

Kathy from Mount Holly, NC


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Ratings Breakdown Sleepy's Reviews

Summary % Praising % Complaining
Service

38%
Customer Service, Delivery Speed
71%
Customer Service, Issue Resolution, Transparency, Warranty Claims
Selection

12%
14%
Product Quality
Expertise

10%
5%
Other Features

12%
5%

Reviews Sleepy's

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Sleepy's Reviews
Ratings
Ratings


(based on 83 ratings + 42 reviews)

  • 5 stars
    (8)
  • 4 stars
    (3)
  • 3 stars
    (1)
  • 2 stars
    (5)
  • 1 star  
    (25)
Recommendations
Recommendations 20 of 83 ratings would recommend Sleepy's to a friend

  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Delivery Service

by Kathy from Mount Holly, NC on Dec 30, 2017


  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Transparency

by Ashok from Elmhurst, NY on Jul 10, 2019


  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Product Information
Sales Pressure
Transparency

by Wendy from Westport, CT on Jun 7, 2019


  • Selection: Poor
  • Expertise: Very poor
  • Service: Poor
Pros:
None
Cons:
Manufacturer Service
Product Quality
Transparency


  • Selection: Good
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Cons:
None

by Janet from Corinth, VT on May 30, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Delivery Speed
Expertise
Professionalism
Cons:
None

by LYNN G from Leominster, MA on Sep 28, 2017


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Price
Sales Pressure
Cons:
None

by Margaret from Central Islip, NY on Nov 2, 2016


  • Selection: Fair
  • Expertise: Fair
  • Service: Fair
Pros:
Customer Service
Cons:
Product Quality

by Endee G from Newport, RI on Jun 18, 2016


  • Prices:
Pros:
None
Cons:
Customer Service
Delivery Service
Issue Resolution

by Elizabeth from Hershey, PA on Jan 1, 2015


  • Prices:
Pros:
Promotions
Cons:
Sales Pressure

Official Response
We apologize if you have experienced any complications with your recent purchase. We welcome the opportunity to speak with you to further address your concerns. We have located your account and will assign it to a Consumer Relations Representative who will contact you to address your concerns.


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Professionalism
Warranty Claims


  • Prices:
Pros:
Product Quality
Product Selection
Cons:
Warranty Claims

Official Response
Thank you for sharing your concerns. Sleepy's welcomes the opportunity to speak with you. Please reach out to me by email with your invoice number and/or customer code and a telephone number with the best date and time to reach you. We look forward to working with you, and resolving your issue.


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Return Policy
Warranty Claims

by Lo D from Boston, MA on Apr 14, 2012


  • Prices:
Pros:
Location Convenience
Cons:
Delivery Speed
Issue Resolution
Price

Official Response
Dear Steve
Thank you for sharing your concerns. We welcome the opportunity to speak with you. Please reach out to me at csable@mattress.com and include your invoice number and/or customer code and a telephone number with the best date and time to reach you. We look forward to working with you and resolving your issue.


  • Selection: Good
  • Expertise: Very poor
  • Service: Very poor
Pros:
Store Cleanliness
Cons:
Professionalism
Sales Pressure
Transparency


  • Selection: Poor
  • Expertise: Good
  • Service: Good
Pros:
Customer Service
Delivery Speed
Cons:
None


  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
Delivery Speed
Cons:
Customer Service
Product Quality


  • Selection: Poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Professionalism
Transparency


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Product Selection
Cons:
None

by Joyce F from Staunton, VA on Feb 19, 2013


  • Selection: Fair
  • Expertise: Very poor
  • Service: Fair
Pros:
None
Cons:
Transparency
Warranty Claims

by Larry B from Butler, NJ on Apr 17, 2011


  • Selection: Poor
  • Expertise: Poor
  • Service: Very poor
Pros:
Product Quality
Cons:
Customer Service
Delivery Speed
Issue Resolution
↓ See More ↓
Professionalism
Transparency
Warranty Claims

by Dan B from Concord, NH on Aug 13, 2011


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Communication
Delivery Service
Delivery Speed


  • Selection: Poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
Delivery Speed
Cons:
Customer Service
Delivery Service
Product Consistency
↓ See More ↓
Warranty Claims


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Expertise
Issue Resolution
Return Policy

by Thomas E from Medway, MA on Jan 22, 2011


  • Selection: Poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
Product Selection
Cons:
Professionalism
Sales Pressure

by Lynn H from West Springfield, MA on Aug 12, 2012


  • Selection: Poor
  • Expertise: Very poor
  • Service: Poor
Pros:
Price
Cons:
Customer Service
Return Policy
Transparency


  • Selection: Good
  • Expertise: Excellent
  • Service: Good
Pros:
Professionalism
Cons:
Issue Resolution
Product Quality


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Delivery Speed
Expertise
Price
Cons:
None

by Alexandra S from Brookline, MA on Sep 19, 2010


  • Selection: Good
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Professionalism
Sales Pressure

by Rach D from Emmaus, PA on Sep 5, 2011


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Communication
Delivery Speed
Promotions
Cons:
None


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Price
Product Quality

by Dern W from Oakland, NJ on Jul 9, 2012


  • Selection: Good
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Transparency

by Beth G from Newtonville, MA on May 31, 2010


  • Selection: Excellent
  • Expertise: Fair
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Delivery Speed
Cons:
None


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
Localness
Cons:
Customer Service
Warranty Claims

by Scott G from Medford, NY on Dec 28, 2011


  • Selection: Fair
  • Expertise: Good
  • Service: Fair
Pros:
None
Cons:
Product Quality
Warranty Claims


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Service
Professionalism

by J G from Lancaster, PA on Sep 24, 2011


  • Selection: Good
  • Expertise: Fair
  • Service: Very poor
Pros:
Delivery Service
Location Convenience
Cons:
Professionalism

by M T from Washington, DC on Dec 13, 2009


    Pros:
    Localness
    Cons:
    Customer Service
    Issue Resolution
    Warranty Claims

    by Kelly H from Croton On Hudson, NY on Apr 15, 2013


    • Selection: Poor
    • Expertise: Poor
    • Service: Very poor
    Pros:
    Product Selection
    Cons:
    Customer Service
    Transparency

    by Frank Z from Poughkeepsie, NY on Jan 5, 2011


    • Selection: Excellent
    • Expertise: Fair
    • Service: Good
    Pros:
    Professionalism
    Cons:
    None

    by Laurie N from East Brunswick, NJ on Dec 23, 2009


    • Selection: Good
    • Expertise: Good
    • Service: Good
    Pros:
    Customer Service
    Cons:
    Comparison

    by David L from New York, NY on Dec 9, 2009


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Delivery Speed
    Recommendations
    ↓ See More ↓
    Overall Value
    Cons:
    None

    by Kim H from New Fairfield, CT on Sep 13, 2011

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