Sleepy's Mattress Store Reviews

75
Shopper Rating
81 ratings + 40 reviews
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What Shoppers Are Saying Sleepy's

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Top Praise & Complaints Sleepy's

Praise

People who are happy with Sleepy's frequently praise Customer Service and Delivery Speed.

  • Service
    100%

    Customer Service
    Delivery Speed

Complaints

People who are unhappy with Sleepy's frequently complain about Customer Service, Issue Resolution, Warranty Claims, Transparency and Professionalism.

  • Service
    96%

    Customer Service
    Issue Resolution
    Warranty Claims
    Transparency
    Professionalism
    Delivery Service
    Return Policy
    Sales Pressure

  • Selection
    21%

    Product Quality

Most helpful positive review

Excellent salesman

The salesman, Joe Bigg, is excellent. He responds to customers' needs and understands the store's products. Read more »

Janet from Corinth, VT

Most helpful negative review

Miss represented the Sleepy prodguct. Mattress delivery is

Very disappointed Read more »

Kathy from Mount Holly, NC


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Ratings Breakdown Sleepy's Reviews

Summary % Praising % Complaining
Service

40%
Customer Service, Delivery Speed
70%
Customer Service, Issue Resolution, Warranty Claims, Transparency
Selection

13%
15%
Product Quality
Expertise

10%
3%
Other Features

13%
5%

Reviews Sleepy's

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Sleepy's Reviews
Ratings


(based on 81 ratings + 40 reviews)

  • 5 stars
    (8)
  • 4 stars
    (3)
  • 3 stars
    (1)
  • 2 stars
    (5)
  • 1 star  
    (23)
Recommendations 20 of 81 ratings would recommend Sleepy's to a friend

  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Delivery Service


  • Selection: Poor
  • Expertise: Very poor
  • Service: Poor
Pros:
None
Cons:
Manufacturer Service
Product Quality
Transparency


  • Selection: Good
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Delivery Speed
Expertise
Professionalism
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Price
Sales Pressure
Cons:
None


  • Selection: Fair
  • Expertise: Fair
  • Service: Fair
Pros:
Customer Service
Cons:
Product Quality


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Professionalism
Warranty Claims


  • Prices:
Pros:
None
Cons:
Customer Service
Delivery Service
Issue Resolution


  • Prices:
Pros:
Promotions
Cons:
Sales Pressure


  • Selection: Good
  • Expertise: Very poor
  • Service: Very poor
Pros:
Store Cleanliness
Cons:
Professionalism
Sales Pressure
Transparency


  • Selection: Poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Professionalism
Transparency


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Return Policy
Warranty Claims


  • Selection: Fair
  • Expertise: Very poor
  • Service: Fair
Pros:
None
Cons:
Transparency
Warranty Claims


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Communication
Delivery Service
Delivery Speed


  • Selection: Poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
Delivery Speed
Cons:
Customer Service
Delivery Service
Product Consistency
↓ See More ↓
Warranty Claims


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Expertise
Issue Resolution
Return Policy


  • Selection: Good
  • Expertise: Excellent
  • Service: Good
Pros:
Professionalism
Cons:
Issue Resolution
Product Quality


  • Selection: Poor
  • Expertise: Poor
  • Service: Very poor
Pros:
Product Quality
Cons:
Customer Service
Delivery Speed
Issue Resolution
↓ See More ↓
Professionalism
Transparency
Warranty Claims


  • Selection: Poor
  • Expertise: Very poor
  • Service: Poor
Pros:
Price
Cons:
Customer Service
Return Policy
Transparency


  • Prices:
Pros:
Product Quality
Product Selection
Cons:
Warranty Claims


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Delivery Speed
Expertise
Price
Cons:
None


  • Prices:
Pros:
Location Convenience
Cons:
Delivery Speed
Issue Resolution
Price


  • Selection: Poor
  • Expertise: Good
  • Service: Good
Pros:
Customer Service
Delivery Speed
Cons:
None


  • Selection: Good
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Transparency


  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
Delivery Speed
Cons:
Customer Service
Product Quality


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Product Selection
Cons:
None


  • Selection: Good
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Professionalism
Sales Pressure


  • Selection: Fair
  • Expertise: Good
  • Service: Fair
Pros:
None
Cons:
Product Quality
Warranty Claims


  • Selection: Poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
Product Selection
Cons:
Professionalism
Sales Pressure


  • Selection: Excellent
  • Expertise: Fair
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Delivery Speed
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Communication
Delivery Speed
Promotions
Cons:
None


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
Localness
Cons:
Customer Service
Warranty Claims


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Price
Product Quality


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Service
Professionalism


  • Selection: Good
  • Expertise: Fair
  • Service: Very poor
Pros:
Delivery Service
Location Convenience
Cons:
Professionalism


  • Selection: Excellent
  • Expertise: Fair
  • Service: Good
Pros:
Professionalism
Cons:
None


  • Selection: Good
  • Expertise: Good
  • Service: Good
Pros:
Customer Service
Cons:
Comparison


  • Selection: Poor
  • Expertise: Poor
  • Service: Very poor
Pros:
Product Selection
Cons:
Customer Service
Transparency


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Speed
Recommendations
↓ See More ↓
Overall Value
Cons:
None


    Pros:
    Localness
    Cons:
    Customer Service
    Issue Resolution
    Warranty Claims

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