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Bed time nightmare

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Our Simmons mattress failed in less than one year. 9 phone calls and 3 transfers they finally call back
Communication
Manufacturer Service
Product Quality
↓ See More ↓

Posted by Dave K from Colorado Springs, CO on January 5, 2011

Very hard to deal with, you have to get pictures, turn bed over, pictures, 5 page form, verifi springs support, pictures, tag must be intact , pictures, then they won't call you back. Simmons is hands off they say to call Mattress World - basically no help. They definatly want you to go away and forget the claim.

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