Compaines Customer Service

Can't get anyone from the factory to contact us about the problem, as you can see we have made 3 attempts. Contact info is in the letter we sent. Armon Royal Boiling Springs, South Carolina 29316 April 28, 2012 Neal and Kathy Grigg 385 North Drive and Business 85 Thomasville, NC 27360 Dear Sir and Madam: In late February or early March my wife and I bought a queen and a king size Platinum Series limited edition mattress set from Furniture Warehouse in Welford, South Carolina, made by the Carolina Mattress Guild that you two own. As it had been a long time since we had bought any mattresses we took our time selecting the right one. We were told these mattresses were the finest money could buy and the comfort was that of much more expensive mattress sets on the market. We had to wait a week for Furniture Warehouse to order the queen mattress set. During that time I looked up your company on the net and after reading your comments about the Platinum Series my wife and I were sure our money was well spent. Here is the statement you have on your web site about the Platinum Series limited edition: “The Platinum Series of limited edition mattress sets celebrates twenty years of quality, customer service, design, and comfort in three luxurious comfort profiles. Our Platinum Series sleep sets are designed to provide fundamental comfort...something special to our beds that you'll feel immediately when you lay down on them.” After the mattresses were delivered, setup and after we had slept on them for a week, we could not figure out why we were not rested after a nights sleep. Our backs started giving us problems we didn't have before and we were not getting any rest. My wife contacted the ones we bought the mattress from and stated our problem, and they stated they could not do anything about it. I then went on your web site and sent you an e-mail explaining the problem, and did not get any response from your company. Next I called your customer service and I was told by the lady I spoke with that “comfort is not a service problem.” After spending over $1,100 for the king set and $900 for the queen set, comfort is what we though we were getting when we spent that much for a mattress. For some reason when laying on the pillow top set we got, we feel as though we are going to role off the bed. My wife tells me this letter is a waste of time. Even so, I think you should know about your product and companies customer service that you are so proud of. Is there any way possible that the mattresses could be returned to you and the pillow tops removed and replaced with a regular top? We will be anxiously waiting to hear from you. Yours truly, Armon R. Royal As of this date 5/14/2012, still no contact form the company.

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Pros:
    User also said: None
    Cons:
    • Overall Comfort
    • Edge Support
    • Responsiveness
    User also said: To many to list!!!
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Very Poor Back Support

    Pressure Relief

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    Not Rated

    Sleep Quality

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    Not Rated

    Stays "Cool"

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    Not Rated

    Value

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    Very poor Value

    Warranty Service

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    Not Rated

    Softness Level

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    N/A
    Not Rated