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Warranty Claims - At a Glance

Q&A Warranty Claims

Mattress Reviews

Praise for Warranty Claims

“Two years”

• The White Bay Visco Plush Firm model from the Simmons Beautyrest World Class line by Simmons

Posted by Tommy A from Arlington, VA on March 9, 2012

Mattress began to cave on side leaning out after only one and half years now at three years simmons has decided to replace it so will wait for the new bed to arrive. It also sags in middle so you can imagine looked at the bed without the sheets on ... →

“Second replacement received”

• The Simmons Beautyrest World Class line by Simmons
• Purchased from Boston Store (Brookfield, WI)

Posted by Beth T from Milwaukee, WI on October 19, 2011

This is a followup from my email in September. I called the same customer service number as before, explained that the second mattress was as bad as the first, they sent out a rep, who took lots of pictures, etc.. Received a call a few days later saying the Ann ... →

“Sleeping in a hole”

• The Serene Nature Latex Plush model from the Vera Wang by Serta line by Serta
• Purchased from RC Willey (Las Vegas, NV)

Posted by Glenna P from Surprise, AZ on November 10, 2010

At first the bed was very comfortable but after sleeping on it all night my body hurt all over. At first I thought it was me until the HOLE began to appear. I called RC Willey and told them about it, they sent out an inspector and they declined replacing ... →

“Mixed Reviews”

• The Carolina Mattress Guild brand

Posted by Car S from New Smyrna Beach, FL on December 15, 2010

There seems to be a weight threshold at which the mattress sags permanently. If you are heavier this is not a good mattress. But I do like Latex - a stop in between Memory foam and Coil. My husband feels it is not enough support for him following back surgery. ... →

“Finally A Company that Stands Behind Their Product”

• The Nutrition model from the Pure LatexBliss Couture Collection line by Pure LatexBliss

Posted by Paul S from Pompano Beach, FL on December 1, 2012

2011 Bought Mattress from Mattress Express. 2013 had sag and found out that mattress Express was taken over by Mattress Firm. Mattress Firm sent a technician out to examine if there was a defect. The technician saw the problem immediately and sent his report to Mattress Firm. Mattress Firm failed ... →

“Worst bed I've ever had”

• The Sealy brand

Posted by Therese W from Duluth, MN on June 15, 2011

This bed was great for the first 2 weeks or so, then it went south! There was literally a hole I laid in on my side with a hill, yes a hill in the middle. My back felt awful every day, which I finally linked to this bed after 100's ... →

“Signature Helps MS Sufferer When Warranty is Honored”

• The Dr Breus Bed line by International Bedding

Posted by Jo H from Aubrey, TX on August 18, 2011

We had a mattress from International Bedding that turned out not to be a good one. However, an occasional lemon will happen. Thanks to Melissa and in particular, Anne, at International Bedding, our warranty was honored on the "lemon" and it was replaced. We were offered an up-grade to a ... →

“Not so Entrancing”

• The Entrancement Plush model from the Serta Pure Response line by Serta

Posted by J M from Tooele, UT on August 31, 2012

This is my second Serta in 2 years. The first was their Latex Pure Response Energizing King size. After one year they warrantied it and I was convinced to upgrade to the Entrancement. Again after 18 months the body impressions are deeper than expected. I am again left to hope ... →

Complaints for Warranty Claims

“Simmons Beauty Rest World Class 200”

• The Simmons Beautyrest World Class line by Simmons
• Purchased from Mattress Giant (Salisbury, MD)

Posted by Mary J from Onancock, VA on February 15, 2010

I purchased this mattress Aug. 21, 2005 for $1700.The first 3 yrs were fine. Then we saw the sagging on each side of the bed and the bar in the middle protruding. (This particular bed offers two different options of firmness on each side). Now the sagging is more visible ... →

“Serta sucks!!”

• The Addison Euro Top model from the Serta Perfect Sleeper line by Serta
• Purchased from Mattresses & More (Columbus, IN)

Posted by Jerry R from Corydon, IN on February 16, 2010

Have a 10 month old Serta Addison that is sagging so bad you cannot sleep on it. Have emailed Serta with no response, so assume warranty is a farce. →

“deceiving”

• The Innomax Supple-Pedic line by InnoMax

Posted by jen h from Roy, UT on December 9, 2011

great in the beginning. even talked two friends into buying one. best sleep i ever had. three years later it begain sagging. seven years later the company barely acknowledges my e-mail or phone calls. I am yest to see a refund or replacement. not worth the $3,000 i paid for ... →

“The Worst !”

• The Sleeptronic brand
• Purchased from Mattress Outfitters (Plano, TX)

Posted by Creg S from Dallas, TX on April 29, 2010

The worst bed I ever bought. I went back to the store the next day and told them it didn't feel like the floor model. they told be it would "break in". That it takes about 3-4 weeks. I've had it 7 months and it's still a piece of *&^%! ... →

“Serta Sucks”

• The Serta brand
• Purchased from Mr Mattress

Posted by kim p from Ellicott City, MD on June 17, 2010

This king size firm mattress lasted a year, maybe. We now have almost 2 inch indentations on both sides of the mattress. My wife weighs 120 and I weigh 195, so explain why this happened. So after five months of dealing with their idiots at customer service I am told ... →

“worst $2,000.00 investment ever”

• The Gran Reserve model from the Lady Americana Sweda Memory Foam line by Lady Americana
• Purchased from Jerome's Furniture

Posted by brent n from El Cajon, CA on October 29, 2010

when you spend a large amount of money on somthing you should be satisfied wrong!!!!!, sleep tek inspected matteress and found sagging and then reported no problem found "liar" i do not recommend sweda mattress or jeromes for that matter, good luck future shoppers, beware of false information and warranty →

“excessive dips in mattress”

• The Beautyrest line by Simmons

Posted by gee d from Philadelphia, PA on November 10, 2010

This mattress is complete garbage. Its so bad that the company doesnt even honor their warranty with it. If you enjoy back pain and sleepless nights than this is definitely the mattress for you. I personally would be embarrassed as a company to make a product so terrible. I guess ... →

“Customer Service Let-down”

• The Serta Perfect Sleeper line by Serta

Posted by Michael B from San Antonio, TX on November 23, 2010

I bought this mattress is AZ at a military AAFES store. It was a great mattress and slept well for about 6 months. After than the mattress began sagging on both sides. You could feel lumps in the middle 1/3 areas. I called Serta and they requested pictures and the ... →

“Horrible - Do not buy - Especially from Rooms to Go”

• The Carolina Mattress Guild Nature's Image line by Carolina Mattress Guild
• Purchased from Rooms To Go

Posted by Sarah F from Tampa, FL on November 28, 2010

My boyfriend and I bought this bed from Rooms to Go. I thought it would be a nice alternative to the Tempurpedic bed which were way too expensive for us. Well I should have listened to my boyfriend and just gotten another spring mattress! This thing is horrible. It was ... →

“dormia inferior products”

• The Dormia Adjustable line by Dormia
• Purchased from Dormia

Posted by ROY R from Dunedin, FL on December 8, 2010

anyone looking to purchase a quality mattress should investigate the reputation of the seller. we can`t be certain that a business will have our best interests as thier primary concern.i would like them to say that service is our most important product .you must protect yourselves where the warentees are ... →

“Horrible and Sealy would not replace”

• The Sealy Posturepedic Reserve line by Sealy
• Purchased from Dillard's (Austin, TX)

Posted by john h from Austin, TX on December 4, 2010

This is a piece of junk. We tried to get the manufacturer to replace it. The guy came out and barked: "How old is this? " It was about three months old, within the warranty. He took some measurements and said he'd get back to us. HAH! Don't buy any ... →

“Worst mattress ever!”

• The Simmons Beautyrest World Class line by Simmons

Posted by Brian R from Grants Pass, OR on December 13, 2010

I paid good money expecting a quality product. I was assured that the warranty was great. I was wrong on both counts. Within a month a depression began at my hips. No problem, their warranty says when the depression hit 1.5 inches they will replace it. They sent a person ... →

“Bad Choice of a Mattress”

• The Gran Reserve model from the Lady Americana Sweda Memory Foam line by Lady Americana
• Purchased from Jerome's Furniture (San Diego, CA)

Posted by Jim F from San Diego, CA on December 17, 2010

Our Mattress is very uncomfortable. We are not happy with our purchase from Jerome's. It has a 10 year warranty that doesn't allow a return. We had a Mattress Inspector come and took measurements and said there was a problem then we received a letter that said that it was ... →

“Too bad it didn't last”

• The Pembroke Pillow Top model from the Boyd Fluid Suspension line by Boyd Specialty Sleep

Posted by roger h from Astoria, NY on December 21, 2010

This soft sided mattress is made extremely poorly and is not durable. The manufacturer won't uphold their own warranty. They are unwilling to do anything about the poor workmanship or quality of their product and stand by their retailer. Don't buy garbage from these thieves unless you want to replace ... →

“Lousy sleep”

• The Paradise Plush model from the Spring Air Nature's Rest line by Spring Air
• Purchased from RC Willey

Posted by jim c from Garden City, ID on December 31, 2010

Terrible bed. Worthless 20 year warranty. After 6 months the "independent" warranty person came to inspect the bed. Well, not bad enough. Came again 2 days ago and agreed it even looked worse. Well, not worse enough. This mattress set is useless. It will be going into the land fill ... →

“I will never purchase another Chattam & Wells product again...”

• The Camelot Pillow Top model from the Chattam & Wells line by Spring Air

Posted by dawna d from Santa Rosa, CA on January 2, 2011

I finally decided to purchase an expensive bed/mattress. I decided to go with Chattam & Wells~ Sadly after having the bed for less than a year I noticed defects~ contacted a rep for Chattam and Wells as there is a 10 year warranty. I was told that they would not ... →

“It Sucks”

• The Stewart & Hamilton brand
• Purchased from American Freight

Posted by Rhonda M from Oviedo, FL on January 6, 2011

Purchased this mattress less then 2 months ago. It totally collasped on the right side. I called the store American Freight and they said I need to take pictures and bring it in to them. Then they will call the mattress people to see what can be done. So in ... →

“Don't waste your money!!!”

• The Aireloom brand
• Purchased from RC Willey (Henderson, NV)

Posted by Theresa O from Pahrump, NV on January 9, 2011

I totally concur with the previous review. After less than 1 1/2 years of use my husband and I each had our own "pit" that we slept in. I contacted RC Willey where we purchased it. They had a "mattress inspector" come to check it out. He laid out a ... →

“Over 2 1/2 in sag and on only 2 years old”

• The Englander brand
• Purchased from Scott's Furniture (Cleveland, TN)

Posted by Jennifer M from Athens, TN on January 13, 2011

purchased the "top of the line" available at our local furniture store, Scott's Furniture in Cleveland, TN, paying over $1500 for a queen size mattress set from Englander with the then "new" Bamboo cover that "wicks" moisture away providing a better night's sleep. They failed to mention that while the ... →

“Won't honor warranty”

• The Simmons brand

Posted by Jay N from Woodridge, IL on January 31, 2011

I am 6 years into a 10-year warranty. SImmons voided my warranty because of a stain that had absolutely nothing to do with the quality of their product. The mattress dips and hurts my back. Be aware they do not honor their warranty unless the mattress is pristine. No matter ... →

“pain in the back”

• The Beautyrest Black line by Simmons
• Purchased from Mattress Giant (Lady Lake, FL)

Posted by cynthia h from Lady Lake, FL on February 3, 2011

Purchased for 1500.00 supossed to be plush is so for first 6 months tried to have it exchanged for an upgraded model through Simmons. They claimed just body impression. Have had to rotate every 2 weeks to be able to use bed this is a king have had it for ... →

“A gulley would be more comfortable”

• The Silkeborg model by Scandinavian

Posted by David B from New Orleans, LA on March 18, 2011

We bought this mattress set after Katrina in the Fall of 2005. It was pretty comfortable for the first few years, but it just hasn't held up. During the night, we sink further and further down into the mattreess so that we wake up feeling like we're trapped in a ... →

“Buyer Beware only thing worse than mattress is warranty”

• The Beautyrest Black line by Simmons

Posted by Katie P from New London, WI on April 6, 2011

We bought this bed in October of 2007 paid over$2,000. We were sold on the "great warranty" what a joke. They sent their furniture specialist out and their finding was the bed was not defective. He measured the deflection by placing a string across from the center of the bed ... →

“Worst I have ever had”

• The Princess model from the Dreameasy Adjustable Air Systems line by Dreameasy
• Purchased from Artisan Furniture (Rome, GA)

Posted by Diane C from Rome, GA on April 19, 2011

This mattress created a 2-3 inch depression in center...when store manager came to inspect...he agreed a replacement should be made...when I called the company number he gave me...they said no....Im not a very happy customer... This company does not stand by their products... The place I purchased this mattress from ... →

“sink hole”

• The Williamsburg model from the Corsicana Colonial Collection line by Corsicana
• Purchased from Mattress Discounters (Henderson, NV)

Posted by neal h from Henderson, NV on May 24, 2011

This mattress is the worst mattress I have ever owned. The sink hole is just getting worse and worse. I called the store to complain, and they sent out two guys to evaluate the problem. They concluded the frame was not supporting the mattress the way it should, causing the ... →

“Stay Away from Macy's”

• The Stearns & Foster Hotel line by Stearns & Foster
• Purchased from Macy's

Posted by William S from Marietta, GA on May 28, 2011

We bought a Hotel Collection mattress about 3 or 4 years ago and spent $2600 on a king set. Within 3 months, both sides started sagging, causing the center to rise. We called Macy's and they replaced it but would only replace it with the same model. After another 6 ... →

“Two Canyons”

• The Chateau Double Pillow Top model from the Chattam & Wells line by Spring Air
• Purchased from Sleepy's (Selden, NY)

Posted by Scott G from Medford, NY on December 28, 2011

Shame On The Makers Of This Product. Don't Say Your The Best When Your Not. The Mattress Has Two Large Depressions Were My Wife And I Sleep. Sleepy's Is The Seller And They Sent A Rep Out And He Denied The Calim For A Stain. I Guess If You Put ... →

“SUCKS”

• The Classic Sleep Products brand

Posted by Dan E from Minneapolis, MN on June 9, 2011

after less then 5 yrs normal use by a single male one of the air mattresses is leaking- when i contacted the warranty dept they said i had to have a receipt- i received the bed as a gift and do not have access to a receipt- they then said ... →

“THE WORST MATTRESS AND SOUTHERLAND WARRANTY IS A JOKE”

• The Southerland brand

Posted by courtney y from New Orleans, LA on July 19, 2011

I purchased this mattress approximately 14 months ago. After about 3 months, it began to sink in the middle. When 2 people sleep in the bed, you literally have to hold yourself to the side to keep from falling on each other in the middle. The store I purchased the ... →

“mattress is not supportive, backaches!”

• The Savant model from the Serta iComfort line by Serta
• Purchased from Sleep Country Canada

Posted by cindy l from Burlington, ON on December 30, 2012

I purchased this mattress a year ago from Sleep Country $2500 and it seemed fine at first. But within a few months I noticed back and neck aches and kept waking all night. I went away on vacation and slept amazing and then realized it was my sagging mattress. I ... →

“Foam Trap Or Valley Trap”

• The Chattam & Wells line by Spring Air
• Purchased from Mattress Land (Visalia, CA)

Posted by L T from Visalia, CA on August 14, 2011

Loved the bed at first but has not held up considering it's $3600 price tax. At nine years the foam is so broken there is no support and getting out of bed seems like climbing out of a deep hole. We decided it would be better to by a good ... →

“Bad mattress, bad company”

• The Simmons Beautyrest World Class line by Simmons

Posted by KYLE M from Dana Point, CA on August 29, 2011

After less than 4 years, there is a dip in the middle of the mattress that runs the length of the bed and makes impossible to sleep comfortably. Although the mattress came with a 10 year warranty(no questions asked according to the salesperson), Simmons will not back the warranty due ... →

“sleeping in a hole”

• The Advanced Rest model from the Simmons Beautyrest Beginnings line by Simmons
• Purchased from Mattress Discounters

Posted by jennifer b from Fredericksburg, VA on August 31, 2011

Bought my 1st mattress 4 years ago was replaced within two yrs due to the sinking, now less than two yrs SAME PROBLEM and wont replacesimmons warrenty is a joke ( NEVER BUY A SIMMOMS) the guy that they sent out to inspect the mattress said i should have no ... →

“Over sold and under delivered”

• The Chattam & Wells line by Spring Air
• Purchased from Sleepy's

Posted by Melanee J from Bear, DE on September 5, 2011

We finally decided to get a top of the line mattress since you spend 1/3 of life on it. Sleepy's salesman really pushed this one as top of the line. We moved away from Sterns & Foster at the recommendation of this salesman. What a mistake, we bought a new ... →

“Sealy not pro-customer”

• The Sealy brand
• Purchased from Sleepy's

Posted by kristine L from Jamaica, NY on September 8, 2011

this full-sized bed started sagging after a month of purchase. whats worse is that Sealy would not make a refund, insisting a clause that's not stated on its warranty. customer service of sealy was very uncooperative, bordering on rude. Definitely not pro-customer. sealy products are not worth even a penny. →

“Never a bargain”

• The Corsicana brand
• Purchased from Lawson's Home Furnishings (Aiken, SC)

Posted by Mark H from Aiken, SC on September 9, 2011

Corsicana has been our worst mattress purchase ever. Support began to fail within days. The mattress was completely unusable within six months. Corsicana refused to warranty the mattress because the "body impressions" were not deep enough. Customer service has been non-existant. The mattress was purchased at a going-out-of-business sale, now ... →

“The sink hole bed ”

• The Sleep Adjustment Bed model by iSleep

Posted by KRISTI T from Waterloo, WI on September 18, 2011

I can not begin to tell you how disappointed I am in this bed. We have had this bed for four years and have tried to make it work, especially after spending $3,000.00 dollars! I too, trusted our chiropractor's advice and truly wanted to believe this was going to help ... →

“Horrible bed and sealy does not stand by their products”

• The Delphi Select Plush Euro Pillowtop model by Sealy

Posted by J T from New Port Richey, FL on February 12, 2013

We had a similar mattress for about 8 years. Sealy replaced it with this comparable model under our ten year warranty. We were thrilled. The new mattress is less then 3 months old and has depressions in it almost as bad as our 8 year old previous mattress. Sealy had ... →

“Poor customer service”

• The Moonscape Visco Luxury model from the International Bedding (IBC) Origins Collection line by International Bedding
• Purchased from Better Bedding (Torrington, CT)

Posted by Bob D from Torrington, CT on September 28, 2011

We purchased the mattress in Nov. 2008. It was suppose to be a great mattress with a great warranty. Well after having it for about 2 and 1/2 years we noticed that we were sinking into the middle of the bed and the fabric ripped on the beading on the ... →

“Worst Mattress- DO NOT BUY”

• The Euphoria Plush Euro Top model from the Spring Air Back Supporter Four Seasons line by Spring Air
• Purchased from Schewel Furniture

Posted by Marcia M from Roanoke, VA on November 1, 2011

We have only had a negative experience with the King Size Euro top Four Season Back Supporter Mattress manufactured by Spring Air and purchased from Schewel’s Department Store in Roanoke, VA. We purchased this bed because our old mattress was 12 years old and the mattress cover was beginning to ... →

“Worst Mattress EVER!”

• The Stress-O-Pedic Chateau line by Stress-O-Pedic

Posted by Unhappy C from Davis, CA on November 12, 2011

This review is based on the Stress-O-Pedic Chateau Series Latex Bed sold to us with the Liggett & Platt adjustable foundation. The adjustable foundation is WONDERFUL...we are keeping that. The Stress-O-Pedic Mattress is the problem and this review is based on that only. We were told this bed was a ... →

“THE WORST EVER!!!”

• The Corsicana brand

Posted by Ashley H from Omaha, NE on November 14, 2011

Corsicana's products are terrible, 2 beds in less than 2 years that had the same problem. They are rude and overall very challenging to work with. They refused to help me in the end with getting another warranty exchange, therefore, I need to purchase another mattress (which I spent $1000 ... →

“Pathetic icomfort Prodigy mattress”

• The Prodigy model from the Serta iComfort line by Serta
• Purchased from Brooks Furniture (Winter Haven, FL)

Posted by Roger C from Fort Meade, FL on November 9, 2011

The Prodigy mattress is pathetic! I weigh 260 pounds and in 5 weeks my Prodigy Queen turned into mush! In the store and for the first week it was wonderful. My back loved it! I changed sides every 2-3 days to equalize wear but it still turned into mush in ... →

“Kills our backs!!!”

• The Restonic Grand Palais line by Restonic

Posted by Karen L from Mc Cook, NE on December 17, 2012

Paid quite a bit for set. ($1600) After three years was broke down. Looked like what I like to call "canoes" on each side. Factory rep came and measured the indentations on each side. Said they had a bunch of faulty materials and would redo the pillow top. Factory had ... →

“How this Company Ripped Me Off!”

• The Intricate Firm model from the Serta Trump Home Luxury line by Serta
• Purchased from The Brick (North Bay, ON)

Posted by Desiree S from Callander, ON on February 1, 2012

We bought a King Size Serta Trump Mattress and within 14 months it had an inch and three quarter body impression! My husband and I are neither obese people. We did not qualify under the warranty for a replacement mattress because of the fact that I cut off all the ... →

“Good luck getting your expensive Englander warranteed”

• The Englander Synergy line by Englander

Posted by Kent L from Shawnee Mission, KS on February 23, 2012

I'll cut to the chase: If you have any kind of stain, no matter how light or how small - warranty void. If you have not rotated your matress religiously - warranty void. Englander's version of their 15 yr warranty - rotate your mattress 1/4 turn (even though this causes ... →

“Miserable Matress”

• The Dream Sleep model by Sterling Mattress Factory
• Purchased from American Freight (Columbus, OH)

Posted by Marylu F from Reynoldsburg, OH on March 7, 2012

I bught the matress at Christmas. It started to sink and the sides buckled by the end of January. I called American Freight and they said the warrentey was void because I didn't get the boxsprings at the same time. They were only 3 years old and came from A.F. ... →

“Chriropractor special!”

• The Stearns & Foster Estate line by Stearns & Foster
• Purchased from Macy's (Escondido, CA)

Posted by karen h from San Diego, CA on December 18, 2012

Buy your bed when MOTEL 6 sells their used beds and you will get a better bed! MACY's ran off with the cash. Complete failure! →

“Developed back issues because of this bed”

• The Insight model from the Serta iComfort line by Serta

Posted by Melissa H from Crestview, FL on December 20, 2012

Got this bed because it had a 25 year warranty and was comfortable at the store. After a few months back started hurting as the mattress contours to you and stays creating an uncomfortable sunkin hole you sleep in. So angry for the price I paid. I now have severe ... →

“Aches and pains”

• The Pure LatexBliss brand
• Purchased from Siesta Sleep Works

Posted by David D from Astoria, NY on December 30, 2012

I was so looking forward to receiving my new Mezzanine mattress and 3" slow response active fusion topper. I previously had an "S" brand mattress with built in topper which after only 2 years has sunk in in the middle (the fiber fill material shifted outward) making some nights less ... →

“fraudbuster”

• The Serta Bellagio line by Serta

Posted by bob a from Jupiter, FL on March 27, 2012

After only 3 months our new serta mattress began to sag under us. the resulting hump in the middle can be seen 50ft away! Serta "inspector" comes out to inspect, but instead of using a straight edge level to measure the sag, he lays a string over the hump and ... →

“no need for a pillow”

• The Stearns & Foster Estate line by Stearns & Foster
• Purchased from Sleep Country USA

Posted by joy e from Stanwood, WA on April 2, 2012

We paid aproximately $2,000 for this bed. With in 3 months it was sagging. Over the past year that we've owned it it has sagged to the point that I can no longer use a pillow. I sink so deep that the mattress below my head is pillow height. We ... →

“Perfect Mattress for Entertaining Terrorist”

• The Visco Memory Foam model by Sleep Comfort

Posted by Ellen M from Show Low, AZ on February 15, 2013

I have bought better mattesses at roadside mattress builders for $79 per set. After 10 months the mattress had two permanent dips the length of our bodies. We went on vacation, came home, and they still had not puffed back up. We are not heavy people. I am 5'11" and ... →

“lousy material”

• The Corsicana brand
• Purchased from Hometown Furniture

Posted by Ellyn B from Sulphur, LA on December 22, 2012

cant get representive from corsicana to call nor the store, hometown furniture in sulphur louisiana to call me back and its been two months. it is really sad when you have a bed not even a year old yet that you have to leave and sleep in your recliner cause ... →

“body pain in bham”

• The Diamond model from the Sealy Posturepedic line by Sealy

Posted by colin j on May 20, 2012

Purchased this horrible mattress ,having explained to sales person concerns about neck and back pain ,after 2 months i have neck,lower back and headache pain,the mattress springs feel as though they are digging into your ribs,we also felt that the mattress was not level regardless of the fact that we ... →

“The single most horrible mattress ever made.”

• The Serta Vera Wang line by Serta

Posted by Katharine J from Washington, NC on June 10, 2012

I bought this king sized mattress set originally in spring of 2007. It felt *great* in the showroom, and took a lot to convince me- as it was the most expensive one there. I believe in 'you get what you pay for', so I ponied up the $1500.00. It took ... →

“Horrible Mattress”

• The Sunrise Firm model from the Spring Air Nature's Rest line by Spring Air
• Purchased from American Factory Direct Furniture Outlet

Posted by A.N. F from Nesconset, NY on June 12, 2012

We bought this mattress on sale as a tempurpedic alternative, with the traditional bed look and feel. The first month was great, it gave the support needed and we slept like babies! We rotated the mattress as needed, and as it started losing support, we even flipped it over, and ... →

“Hills and valleys”

• The Ethan Allen brand
• Purchased from Ethan Allen (Tustin, CA)

Posted by marlene j from Mission Viejo, CA on June 28, 2012

Was told by salesperson that this would be the best mattress for my husband and myself because of our weight and height difference. Comany sent someone out to inspect mattress and found it faulty but would not honor the warranty due to small stain on mattress. My granddaughter spilled juice ... →

“company does not stand behind warrantee”

• The Strobel brand

Posted by jeni h from Morgan, UT on April 24, 2012

I have spent the last 11 months trying to get this company to stand behind their warrantee. i have now been told that they will give me a discount. this matress was less than 6 years old and sags two inches. crap product and crap company. don't do it! not ... →

“Avoid it like the plague”

• The Kimble Visco Plush Firm model from the Simmons Beautyrest World Class line by Simmons
• Purchased from Mattress World (Tualatin, OR)

Posted by Lee F from Gaston, OR on July 27, 2012

After two years, the foam layer has broken down and springs are failing. Side walls have bulged out about 2 inches and have 3 inch depressions on both sleeping areas of the queen mattress (this after regular rotation of the mattress with sleepers weighing 150 and 185 pounds). Have pursued ... →

“Don't Buy Simmons!”

• The Beautyrest line by Simmons
• Purchased from Sleep Train (Temecula, CA)

Posted by Ash K from Temecula, CA on February 18, 2013

Paid a few thousnads dollars for the worst mattress I have ever purchased in my entire life! My 8 year old mattress I had was better than this! Eventhough Sleep Train & an independent company told me indeed my mattress is defective and was since day 1, Simmons will not ... →

“avoid at all costs”

• The Stewart & Hamilton brand
• Purchased from American Freight (Fort Lauderdale, FL)

Posted by david w from Pompano Beach, FL on August 15, 2012

Within 3 months, the side cushioning collapsed and blew out. Within 6 months, another side went. And my wife and I are not morbidly obese people. No support. Lumpy. I wake up in the morning in pain. Has formed a valley in the middle which has brought my wife and ... →

“Sealy TorturePedic”

• The Cool Springs Cushion Firm model from the Sealy Posturepedic TrueForm line by Sealy
• Purchased from Raymour & Flanigan

Posted by Steve S from Cato, NY on August 14, 2012

I bought this mattress hoping to get the maximum support and comfort for my frame. I am 6 feet 2 and about 250. This mattress is poorly designed as my hip bottoms out and causes a bowing of the body. Had to bring it to my moms garage and park ... →

“Worst Mattress for the most money.”

• The Rock Creek Park model from the Sealy Posturepedic line by Sealy
• Purchased from Woodland Furniture (Woodland, MS)

Posted by Suzanne T from Columbus, MS on August 18, 2012

This mattress causes all kinds of pain. After a while you are sleeping in a hole. This caused me to get a frozen shoulder and had to endure months of excruciating therapy. We then had it replaced and now we are experiencing the same thing all over again. This time ... →

“DO NOT BUY or TRUST THIS COMPANY”

• The Simmons Beautyrest World Class line by Simmons
• Purchased from Mancini Sleepworld (San Jose, CA)

Posted by Paul H from Campbell, CA on August 27, 2012

VERY poor quality and when the "inspectors" came out they lied about us having the wrong frame, but their pictures show it to be correct. The next visit was also "warranty rejected" due to a spot found on the mattress that was not there before, but they did not care. ... →

“Do not purchase!!!”

• The Spring Air brand

Posted by Crystal B from Fort Wayne, IN on September 4, 2012

We purchased our Spring Air mattress in Jan. 2011, in June I had to call the warranty department of the store to have someone come out to look at the bed. It started sagging where my husband and I sleep. After several phone calls and several weeks of waiting, someone ... →

“Guarntee same as warranty”

• The Sealy brand
• Purchased from Better Bedding (Ansonia, CT)

Posted by Russell S from Oxford, CT on September 5, 2012

Sealy's raves best support, but after mattress is used (only 4 years old) at a cost of $ 2800.00 for the set. They didn't want to hear about being uncomfortable in their product, that it will only get softer in time. Great to hear Claims their warranty is the same ... →

“City Mattress, PranaSleep is the worst!”

• The PranaSleep brand
• Purchased from City Mattress (Niagara Falls, NY)

Posted by Karl S on January 4, 2013

City Mattress told us this is normal to have depressions like we have. 3,000.00 to have depressions........If you roll over in the middle, you will slide back to either side. I ask the salesman at the Niagara Falls store why he didn't tell me that there would be depressions and ... →

“two giant holes created to sleep in”

• The Sealy Posturepedic Reserve line by Sealy
• Purchased from Roomful Express Furniture (West Mifflin, PA)

Posted by Erin F from Bethel Park, PA on September 17, 2012

My mattress was deemed defective. Instead of the company standing behind their product and doing what needed to be done for customer service and to represent their commitment to not having defective products, it took 5 months to have resolution. The company charges delivery and mattress removals (even for their ... →

“saggy middle”

• The Campbell brand

Posted by jen l from Paragould, AR on September 18, 2012

When we bought this mattress set it was supposed to have a 30 yr war. and we were told that the full war. was good for 5 yrs then it would be prorated. We have had this bed for a little less then 4 yrs and in the middle it ... →

“Giant wrinkle”

• The Serene model from the Natura World Green Series line by Natura
• Purchased from Sleep City (Napa, CA)

Posted by Lynn S from Napa, CA on September 18, 2012

After 3 years of sleeping on a $300 futon, I thought I'd save & invest in a good quality mattress. After searching at several stores for "green" mattresses, I found the Natura Serene and purchased one. At first, I really liked the mattress - it was very comfortable. But during ... →

“eclipse mattress complete garbage”

• The Eclipse brand

Posted by dave r from Oceanside, NY on September 25, 2012

purchased defective mattress sagging and mjssing a corner support called company.was told by the owner of company to put it on the roof of my car and drive an 1hr 30 mins from ny to nj and they will fix it while i wait and drive back ,can you imagine ... →

“Seriously Aching Back”

• The Serta Trump Home Luxury line by Serta
• Purchased from Jeff Lynch (Greenville, SC)

Posted by Pamela J from Greenville, SC on October 2, 2012

This mattress has made me move it to the guest bedroom. My husband whose weight is about 180lbs and I my weight is 140lbs and after 18months the middle of the mattress has terrible lumps which had us waking up throughout the night in pain. We contacted Jeff Lynch where ... →

“Horrible!!!!!”

• The Restonic brand
• Purchased from Mattress City (Pompano Beach, FL)

Posted by Carol H from Pompano Beach, FL on October 12, 2012

Would not buy, ever again. Feel cheated. Horrible back pain, cannot turn in bed, can't get out of foam depression. Horrible warranty, by company and dealer. Do not patronize →

“Bad mattress”

• The Corsicana brand
• Purchased from Best Mattress & Beds (Lexington, KY)

Posted by Yasir A from Lexington, KY on October 10, 2012

I had an awful experience with this mattress, because it is really uncomfortable, when I wake in the morning I have a back pain and some times I awake in the midnight from the uncomfortability. And I contacted the dealer to come and inspecting the mattress, then they came and ... →

“Wish I would have done more research!”

• The Serta Vera Wang line by Serta

Posted by Jason F from Omaha, NE on October 19, 2012

My wife and I purchased a Vera Wang mattress for $2500 in April of 2011. It was less than 6 months before it started sagging pretty badly. We rotated the mattress as we were told to in their instructions, and it was still that bad. We contacted The Bedding Company ... →

“hang on to your money”

Posted by Cammy W from Mountlake Terrace, WA on October 21, 2012

Don't ever buy a ": just returned today after only one night" there's nothing wrong with it you just don't get the 100 days to try out bed. BAD move on my part. They sent it back because is sagged and was lumping, All I wanted was an exchange, Oh ... →

“Roll together”

• The Heritage model from the Corsicana Colonial Collection line by Corsicana

Posted by Lynn L from Port Hope, ON on October 30, 2012

I have had this Mattress for 8 months and I have say it was the worst thing that we have ever slept on. In a matter of months I have a vally in the middle of it is just getting worse as time go. Maybe if you are getting this ... →

“$3,000 Wasted ”

• The Serta brand
• Purchased from Macy's

Posted by Jane H from Atlanta, GA on October 20, 2012

If you like throwing away $3,000 - this is your bed. Feels like you're sleeping on cotton balls after 3 months. Foam breaks down. You'll be sleeping in a hole.. Want to roll over you have to climb up hill first. Like waking up at 2am drenched in sweat. You ... →

“Holy saggy batman”

• The Insight model from the Serta iComfort line by Serta

Posted by Debra V from Fond Du Lac, WI on October 29, 2012

We took time and chose our set carefully for the right comfort level and this mattress started out quite firm but within weeks it lost its ability to return to shape, we now have a visible big high spot in the middle of the bed and sink down 6 inches ... →

“Used warranty-ratings based on 2 yr after purchase”

• The Stearns & Foster Estate line by Stearns & Foster
• Purchased from Mattress Discounters (Annapolis, MD)

Posted by Shannon G from Annapolis, MD on December 29, 2012

We learned the hard way that Stearns & Foster mattresses are made by Sealy mattress company and have fancy tops. The Inner spring support system in our mattress failed (collapsed) after 2 year anniversary of purchase date, so the pillow top and fancy covering was all useless. The warranty process ... →

“Only Good for 5 Years”

• The CelebrityBed model from the Tempur-Pedic TEMPUR Collection line by Tempur-Pedic

Posted by Brian S from Austin, TX on November 8, 2012

Paid almost $3500 for mattress, foundation and delivery in May 2005. Already had a 3-bed beam support system with 6 legs. Mattress felt great and provided excellent support for first five years or so. Rotated, not flipped (you can't), mattress every 12 months or so. Started to notice soft spots ... →

“The Absolute Worst”

• The Five Star brand
• Purchased from Homemaker Furnishings

Posted by Libby M from Glenwood Springs, CO on November 5, 2012

I am on my third mattress in a years time. This last time they assured me that they would no longer honor the warantee. These have to be the worst of all mattresses and they start sagging within a matter of a couple of weeks. We have tried at least ... →

“Terrible”

• The Spring Air Four Seasons line by Spring Air

Posted by Rosalie S from Henderson, KY on November 17, 2012

DO NOT PURCHASE THIS MATTRESS! After 6 months the mattress begins to sag and Spring Air gives you the run arounds over the warranty of the mattress. There is a 2 inch sag and my husband and I have to put pillows between us to keep from rolling on top ... →

“Plush Simmons Mattress cave in”

• The Beautyrest line by Simmons
• Purchased from Macy's

Posted by Darissa H on November 19, 2012

I had always slept in a Simmons bed since I was a child. My parents and grandparents never brought another brand of matters because my family believed “It was worth buying a Simmons for its reliable quality.” I got married last year and obviously I told my husband our mattress ... →

“Bad bed”

• The International Bedding brand
• Purchased from Sleepy's

Posted by bob c from Mechanicsburg, PA on December 2, 2012

Thought i was getting a good bed because i spent alot of money on it. Only to find out that the 10 year old bed that i had was better. Sleep's,Dr. Breus,or IBC who ever it is does not stand behind this product. Is not much to say but the ... →

“I regret the purchase of my iComfort”

• The Savant model from the Serta iComfort line by Serta
• Purchased from Bedmart (Chandler, AZ)

Posted by Sharon S on December 2, 2012

I am so dissapointed in my $2,000 iComfort bed and even more dissapointed in the level of customer service from Serta. I am playing by Serta's warranty rules yet after numerous calls and visits to the store where we purchased it, and two calls to Serta, my husband's side is ... →

“What a waste”

• The Natura brand
• Purchased from Siesta Sleep Works

Posted by Julieann J from Blue Point, NY on December 29, 2012

After 5 months, we have huge body impressions on both sides of our bed. You would think we with 500 pounds which is not case. Needless to say, we have back issues since there is no support. We have been trying to resolve with retailer for almost 7 months.. It ... →

“Sealy scammed us.”

• The Sealy Posturepedic Signature line by Sealy

Posted by William R from Hinsdale, IL on January 10, 2013

This was supposedly a higher end model, Sealy Posturepedic Signature Greenhurst Luxury Firm Euro PillowTop, and came with a 10 year warranty. But this bed started sinking within just a few months. Now after 2 1/2 years the divots are so deep that my wife and I have to help ... →

“Disgrace to the Company ”

• The Serta Trump Home Luxury line by Serta

Posted by Ashley Y from York, ON on February 22, 2013

the mattress began sinking at the 2 month point after purchase when the retailer was contacted a large pile of paperwork was given to us which needed to be completed. they took several months to review the complaint and then could not bother to show up at any of the ... →

“Europa/Bedmart Doesn't Honor Warranties”

• The Europa line by International Bedding
• Purchased from Bedmart (Chandler, AZ)

Posted by Jesse C from Chandler, AZ on February 24, 2013

We have tried for the last 3 years to get Bed mart and IBC Europa to honor the 10 year warranty on this matress. After the first year of having the matress we have a 3" depression on each side, where we sleep. We followed all instructions about standing up ... →

“Disastisfied with Carolina Firm Radiant Queen Mattress”

• The Radiant Firm model from the Carolina Mattress Guild Nature's Image line by Carolina Mattress Guild

Posted by lara n from New York, NY on February 26, 2013

After 1 month the bed is sinking in the area that I regularly sleep. Sleepys came and set up the bed frame, box spring and mattress and after just 4 weeks the mattress is already losing firmness and shape and sinking. At 120 lbs. I am not a large or ... →

“Customer Service Sucks”

• The Genius model from the Serta iComfort line by Serta
• Purchased from America's Mattress

Posted by Bob M from Wilmington, NC on January 11, 2013

Good mattress but in today's day and age, if you spend 2k, you should have wonderful customer service from a central location, not a local sales rep. →

“NEVER again buy a Serta”

• The Serta brand
• Purchased from Mattress Warehouse

Posted by Debbie R from Birmingham, AL on January 13, 2013

As long as I live, I will NEVER buy another Serta mattress. A 105 lb. girl slept on this mattress for less than a year and it began sagging but not quite at the 1 1/2 inch mark to keep us from filing a claim. Shame on you Serta. →

“DO NOT BUY THIS MATTRESS!!!”

• The Insight model from the Serta iComfort line by Serta
• Purchased from Conn's (Lafayette, LA)

Posted by Shannon Stroud H from Lafayette, LA on January 3, 2013

They love to sell this product by saying it has a 120 day guarantee! Dont buy into that! I purchased one on 12/27/2012. Slept in it for a week and was in tears every morning when I woke because my back hurt so bad. Contacted Conn's to let them know ... →

“Disappointed”

• The Tranquil model from the Natura World Green Series line by Natura

Posted by Carolyn W from Scottsdale, AZ on February 27, 2013

We ordered the king size Tranquil and upon delivery, when we took it out of the box, it appeared to be raised in the middle and had slight dips on the two sides. I convinced myself this had to be the result of shipping upright in the box. But on ... →

“Stuck in the 3" Cave”

• The Serta Vera Wang line by Serta

Posted by Patricia D from Antioch, IL on January 19, 2013

Threee years ago I bought what I thought would be the best mattress for my back wrong. Two and on half years later the center of tghe matress caved in and when you stand it on its side to turn it all the insides fall to one side, turn it ... →

“Complete Failure”

• The Restonic brand

Posted by Penny B from Frisco, TX on January 23, 2013

I purchased the bed in November 2009 asking for the top of the line to support my large husband. We were told that the Palomino was the "Best of the Best" and would NEVER be a problem. By Septemaber of 2011 both sides had collapsed (we rotated it every month). ... →

“lumpy in lubbock”

• The Englander brand

Posted by marcia c from Toledo, OH on March 5, 2013

extremely horrible mattress and company,you will need a lawyer, this company's warranties aren't worth the paper their written on,no customer loyalty,company customer service not helpful →

“Sagging on both sides up to 11/2"”

• The Aireloom brand
• Purchased from Best Mattress

Posted by Gary M from Mesquite, NV on March 3, 2013

Air Loom Mattress Co. (E.S. Kluft & Company) warrantied the first mattress and we upgraded to the Carlton East King firm with the understanding that a $2700.00 mattress would perform to the company and my standards. Not so, after only 110 nights of use the same situation of sagging occurred. ... →

“Luxury Firm Mattress Experience”

• The Saatva brand
• Purchased from Saatva

Posted by Maria B from Brooklyn, NY on January 30, 2013

We purchased the Luxury Firm mattress. After sleeping on it for several, we found it very uncomfortable. My arm regularly falls asleep and I wake up having to change positions and with that awful prickly feeling. We were reluctant to go through the hassle of returning it and having to ... →

“Doesnt feel right - sore back each day”

• The Radiant Plush model from the Carolina Mattress Guild Nature's Image line by Carolina Mattress Guild

Posted by Toni S on February 7, 2013

After looking at many cheaper models due to budget - finally resolved to investing more and bought the plush on recommendation that I was best suited to a plush (from Sleepys sleep test) - had asked for firm and had great sleep on that type for years. Got it home ... →

“Hell killing us little by little”

• The ComforPedic line by Simmons
• Purchased from US Mattress (Brighton, MI)

Posted by Elise M from Dunedin, FL on February 2, 2013

We spent $2500 for that mattress that is killing us night after night. There is significant heat produced in about 30 to 60 minutes where your body lies, therefore you have to move all night to avoid those hot spots! We have contacted Simmons. They don't want to include that ... →

“oaky at first”

• The Summerhill & Bischop line by Ortho

Posted by Jaime H from Spotsylvania, VA on March 10, 2013

We needed a new mattress and it was good for the first 4 years. It began to deteriorate after the 4th year. If you have the choice do not buy this mattress. It will not keep up with the warranty of time given. If you need to buy it please ... →

“Gone bad after 2 years”

• The Serta Trump Home line by Serta

Posted by Luz S from Crestview, FL on March 13, 2013

We have had this mattress for 24 months. We have severe body impressions that are now causing us of have restless nights and back pain in the morning. Serta has denied our claim since the body impressions aren't greater than 1 3/4" in depth. My husband is in the military ... →

“Returning a Bed for Credit”

• The Rhapsody Breeze model from the Tempur-Pedic TEMPUR-Contour Collection line by Tempur-Pedic

Posted by Sandie Kay P from Sausalito, CA on March 18, 2013

We order the Rapsady Breeze at the recommendation of the Temperpedic Sales Rep, he said it was the best for people with back issues and cooler than the other beds. It was hard as a rock, when I called tempurpedic they said to walk on it, knee it and then ... →

“Worst mattress we have ever bought”

• The Venice Plush model from the Carolina Mattress Guild Town & Country Collection line by Carolina Mattress Guild
• Purchased from Hartsville Furniture

Posted by k o from Clemmons, NC on March 18, 2013

After 1 year there were definite sags in the bed. Since they are less than 2" (they are about 1.5") it is not covered under the warranty. They only way to sleep now is to get in your hole and not move the whole night. We had to replace after ... →

“Worst buy of our lives”

• The Spring Air brand

Posted by Elise S from Alexandria, ON on March 25, 2013

After less than one year there was a noticeable bump in the middle of the bed, and deep body impressions on both sides. We turned it often and that made no difference. In addition to the horrible lack of comfort, it is also hot to sleep on. We have had ... →

Store Reviews

Praise for Warranty Claims

“Knowlegeable and Friendly”

• Purchased from Mattress Source (Pineville, NC)
• The Serta brand

Posted by Brandi L from Monroe, NC on January 5, 2011

I purchased a queen sized mattress for my home a few years and happened to stop in at this store. So glad I did. The customer service was impeccable as well as the selection. Recently I had an issue with my mattress, so I called to see what I could ... →

“Great Product, Value, Experience”

• Purchased from BiltRite Furniture

Posted by Megan M from Milwaukee, WI on June 6, 2012

We had a great experience at BiltRite. I feel compelled to review after a visit with my parents. My Dad has low vision and a difficult time getting around. We really wanted him to pick out his own mattress. Again, our experience was amazing! Randi effortlessly made us all feel ... →

“Amazing concept!”

• Purchased from National Mattress (Mississauga, ON)

Posted by Kelly M from Mississauga, ON on November 9, 2012

This isn't your typical mattress store. It is more like a warehouse outlet but their prices are unbelievable. I don't think I saw anything over $1000 and they have a huge variety of mattresses to choose from. Definitely recommend coming here to get a great deal and pay less than ... →

Complaints for Warranty Claims

“Store service is the PITS!! Buyer BEWARE!”

• Purchased from Lucas & Howard (Klamath Falls, OR)

Posted by Cindy W from Chiloquin, OR on July 23, 2010

I spent $6720.00 on new Sealy Matress memory foam bed, new bed frame, and night stand. After 3 months, the matress cover ripped while I was making the bed. I called the Lucas & Howard Store in Klamath Falls, where I purchased the bed as I considered this a warrenty ... →

“Save your money and time, dont go there”

• Purchased from Brad's Factory Direct Bedding (Irving, TX)

Posted by Viking A from Irving, TX on September 7, 2010

Starting from the Owned all the way to the employees, everyone is a crook. All they care about is selling; don't know how to talk with customers. My sincere advise don't buy anything from them. We bought mattress from them a year back, and within a year the boxes have ... →

“Horrible experience!”

• Purchased from Chesley Sleep Center (Guilford, CT)

Posted by Michele H from Clinton, CT on September 13, 2010

We purchased a mattress here 5 years ago, after 1 year it needed to be replaced. since they had nothing comparable in stock, we had to spend more $$$, even though the mattress was supposed to be waranteed for 10 years! After another 18 months, the same thing happened and, ... →

“Does not stand behind what they sell”

• Purchased from Sleepy's
• The Laura Ashley line by Comfort Solutions

Posted by vernon m from Wharton, NJ on September 16, 2010

We had a Sleepy's rep come to photograph and file a report about lumps in our Laura Ashley Pillow top mattress (not 7 months old) Rep told us that it should not have the lumps in it that it has. 4 days later, Tasha called from customer service informing me ... →

“Don't buy their mattresses”

• Purchased from Original Mattress Factory (Cincinnati, OH)

Posted by Chris P from Cincinnati, OH on September 23, 2010

My mattress starting sagging on both sides. They came out to look at it. On the phone they made me feel like I should not bother because it would be unlikely they would stand behind it. They first said it sagged because of the boxspring. I pointed out I got ... →

“STAY AWAY AT ALL COSTS!!”

• Purchased from Sleep Train (La Mesa, CA)
• The Beautyrest line by Simmons

Posted by Leo D from El Cajon, CA on October 13, 2010

My wife, son and I went to Sleep Pain mid Sept 2010 after seeing what we liked at Costco. We wanted to make sure we were making a good choice so we stopped into Sleep Pain. We saw something similar but was little more but we liked the 100 day ... →

“Sleep one mattress store has bad service used mattresses and overpriced mattresses ”

• Purchased from Sleep One Mattress Superstore (Lenexa, KS)

Posted by Doug D from Shawnee Mission, KS on October 17, 2010

I am realizing that I was sold a used mattress. I was told it was a $2000 mattress set and I got or for hundreds of dollars less. I was told that it was a customer returned mattress set. When I spoke with someone from sleep one I am now ... →

“Crooks! Buyer Beware!”

• Purchased from Cannon's Furniture (Elizabethton, TN)

Posted by Michele W on December 2, 2010

My parents recently purchased a Serta mattress after being told by the sales person AND reading on the display sign that it had a 30 year warranty. Upon getting the mattress home we discovered that based on the code on the mattress tag, it only had a 10 year warranty. ... →

“Don't buy here”

• Purchased from RC Willey
• The Nature's Rest line by Spring Air

Posted by jim c from Garden City, ID on December 31, 2010

I have spent over $10,000 dollars in the last year with this store and they will not honor warranties. They also give you less than all of the full information when you buy a product. Aka. if you buy all of the proper hookups for appliances from them they still ... →

“Sleepys won't honor comfort exchange policy”

• Purchased from Sleepy's
• The Sleep to Live line by Kingsdown

Posted by Riley L from Chester, VA on January 26, 2011

I purchased a mattress for $2400 at Sleepys in Chester, Virginia, with hopes I was investing in long-term product that would meet my satisfaction. I chose a bed that would meet my partner and my chiropractic needs,"half soft/half firm". The company assured me the bed would meet our satisfaction since ... →

“Sleepless:( with no response”

• Purchased from Mattress Warehouse (Harrisburg, PA)
• The Sealy brand

Posted by Traci M from Harrisburg, PA on February 3, 2011

This is the worse company I have ever dealt with! I’m not a complainer, however when you pay over $700 for a “Sealy” bed, you expect it to last more than a couple months. I purchased a Full size “Sealy” bed & within 2 months the boxsprings were making noises ... →

“Beware- Sleepy'sDoesn't Honor Warranties!”

• Purchased from Sleepy's
• The Natural Form brand

Posted by Larry B from Butler, NJ on April 17, 2011

When our mattress failed grossly with 2 inches of sag, the representatives were quick to say that the mattress qualified for it's warranty. However, eventhough we purchased their warranty protection program and their "special" mattress cover, they wouldn't honor the warranty, calling it void due to a mattress stain. Don't ... →

“Nightmare happen”

• Purchased from Hornell Furniture Outlet (Hornell, NY)

Posted by Diana M from Dansville, NY on June 20, 2011

I am totally disgusted with the Hornell Furniture Outlet, in Hornell NY. I purchased a King Set 2 years ago, with a 15 year guarantee, 2 years later, it is all dented, I can't even sleep on it and they said that the warrantee is null and void cause the ... →

“Bad customer service!”

• Purchased from La Curacao (Santa Ana, CA)

Posted by Michelle A from Laguna Niguel, CA on June 20, 2011

The people who work here only care about selling and they lied to us, that we could return any item in a week as long as it was unopened but when we returned the manager said they had changed their policy even though their wasn't even a sign about this, ... →

“DO NOT BUY ENGLANDER MATTRESSES FROM MATTRESS DEPOT USA – UNETHICAL!”

• Purchased from Mattress Depot USA (Tukwila, WA)
• The Englander brand

Posted by Eric D from Seattle, WA on July 26, 2011

I went to Mattress Depot USA near the Southcenter Mall in January 2011. I looked at various mattresses and was looking for a firm mattress with no pillowtop. After trying out various mattresses in the store, I decided on an Englander Topaz Extra Firm Hilliyard. Before purchasing the mattress, I ... →

“Mattress Nightmare in New Hampshire”

• Purchased from Sleepy's (Concord, NH)
• The Serta Perfect Sleeper line by Serta

Posted by Dan B from Concord, NH on August 13, 2011

On August 5th, I entered the Sleepy's Store in Concord, NH with the intention of purchasing a mattress for my bedroom. Initially, the customer service was very considerate, allowing me to test out several mattresses. I had found a mattress that had met my expectations with little to no problems. ... →

“The crap broke!”

• Purchased from Mattress Discounters

Posted by Heather B from Middle River, MD on August 25, 2011

We bought the spacefoam and the bed was comfortable. The first night I heard a crack but thought it was the plastic pieces on the bed frame. I looked at it the next 2 days and the main frame cracked. The whole bed frame went sideways. They called and said ... →

“Nightmare”

• Purchased from Sleep Comfort by Nerlands (Anchorage, AK)
• The Classic Sleep Natural Expressions line by Classic Sleep Products

Posted by Brenda C from Anchorage, AK on August 30, 2011

Worst experience I've ever had. They do not deliver to you what you try out in the store and if that's not enough they won't except any responsibility so they just charge you more! Shopping with them has costs me $3000 +-! Can't sleep on the 2nd mattress they delivered ... →

“Re-packaged furniture dealer”

• Purchased from Taylor Furniture (Statesville, NC)
• The Sealy brand

Posted by Dan H from Statesville, NC on August 31, 2011

Purchased a mattress and recliner from 2 previous locations. When tried to get the Taylors to back up product. Was given the run around and then they closed. After trying to get them to back up their product they say they no longer can back up that warranty. If you ... →

“Employee Turnover tells the tale”

• Purchased from Mattress Firm (Leesburg, FL)
• The Beautyrest Black line by Simmons

Posted by wendy p from Tavares, FL on November 24, 2011

Untrained "sales" staff. Their job is to SELL and make numbers... the hell with the comfort of the customer. The HUGE inventory in the side room of returns should have been a big clue... they call it a way to guarantee your comfort -- being able to swap for an ... →

“Warranty ripoff”

• Purchased from Sit n Sleep (Norco, CA)
• The Kingsdown brand

Posted by Lori K from Corona, CA on December 15, 2011

We purchased a mattress and after only 3 years it had an almost 2 inch dip in the middle. After going through a mattress inspection we were given a credit for a new mattress, but when it came time to deliver the delivery people inspect your old defective mattress before ... →

“Looks and feels like used mattresses? ”

• Purchased from Premium Mattress Outlet (Anaheim, CA)
• The Corsicana brand

Posted by Silvia M from Corona, CA on January 15, 2012

I purchased a mattress from here about 6 months ago. I bought it for $600. The first night of sleep was horrible and it felt like I was getting bit by bugs. I went to visit another store about 2 weeks later and they had the same exact mattress for ... →

“Terrible Mattress”

• Purchased from Ortho Mattress (Burbank, CA)
• The Ortho brand

Posted by Jerry D from Burbank, CA on January 19, 2012

I would give less than one star if I could. Mattress was terrible. After 2 weeks it was sinking in. Causing back pains. After 6 months it had a 3" deep hole where I slept. AWFUL - Luis & the staff don't care. Comfort guarantee is bogus - a scratch ... →

“Wil never buy from them again”

• Purchased from Sit n Sleep (Norco, CA)
• The Sleep to Live line by Kingsdown

Posted by Chris M from Riverside, CA on March 9, 2012

We purchased a Kingsdown Sleep to live 800 from this outfit. We had had a great prior experiance with a Kingsdown mattress we had purchased in New York, so we decided to purchase a Kigsdown product again. We used their computerized bed to determine our individual sleep firmness, layed on ... →

“Lies to Sell?”

• Purchased from Bedding Plus (Gulfport, MS)
• The Dr Breus Bed line by International Bedding

Posted by Alice F from Biloxi, MS on March 21, 2012

WE had a great interaction in the store. We purchased the bed but was not told about the warranty for stains until the sale was printed and explained. Then we purchased the $150 mattress cover. The problem came with the IBC manufacturer's claims regarding how cool the Dr. Breus's Signature ... →

“Bad Business”

• Purchased from Fifth Avenue Furniture (Brainerd, MN)

Posted by Wendy B from Brainerd, MN on March 27, 2012

Go some place else. The owner is a bad business owner. He does not honor warranties even when you have the receipt!!! He would not even listen to me. He basicaaly told me to get out of his store. I would never go back!! The mattress set purchased after a ... →

“Very deceptive store warranty experience”

• Purchased from Mattress Firm (West Chester, OH)

Posted by Jimmy J from West Chester, OH on April 1, 2012

I went shopping at this store because I needed a mattress in a hurry and they are local. The first mattress I bought hurt my back so bad that I returned it within 3 days. The second mattress I bought began giving me back problems after 3 months. The whole ... →

“Awful, overpriced mattress, horrid customer service”

• Purchased from Sleepy's (Mamaroneck, NY)
• The Stearns & Foster brand

Posted by lo d from Boston, MA on April 14, 2012

• Yelp • Looking for a mattress, go to SLEEPY’S – NOT • The most Trusted Name in Mattresses – NOT • The Mattress Professionals – NOT Just a warning, go elsewhere! We purchased a mattress from Sleepy’s March 22, 2010. The salesmen will “wine and dine” you; they say ... →

“The Good,Bad and the UGLY!”

• Purchased from Mattress Discounters (Redding, CA)
• The Serta brand

Posted by Steve P from Redding, CA on April 14, 2012

The store sells you on a 60 day comfort guarentee but there is a catch they wont tell you about until you try to exchange your bed they sold you. I was led by my salesperson to the bed I bought and after monthes of back painI had to ecchange ... →

“Poor Management”

• Purchased from Blue Ridge Bedrooms (Boone, NC)
• The Simmons brand

Posted by C.B. M from Boone, NC on May 22, 2012

The Simmons mattress We have only lasted 5 years. We lost our reciept after 5 years and the store owner stated that they only keep reciepts for 1 year. I have called other stores and verified that is not true and he is required to keep several years worth for ... →

“Ashley took money, didn't deliver furniture”

• Purchased from Ashley Furniture (Amarillo, TX)

Posted by Kathleen F from Amarillo, TX on July 17, 2012

Ashley Furniture in Amarillo, Texas took our money for a living room set, refused to deliver it twice and now will not give us a refund. I have spent six months trying to get this situation taken care of, but they refuse the refund. They claim it said in the ...

“Terrible customer service”

• Purchased from Bedland of Ohio (Toledo, OH)
• The Caresse Ultimate Pillow Top model from the Simmons Beautyrest line by Simmons

Posted by Brandy H from Oregon, OH on July 30, 2012

Dont even bother going here. The owner does not keep his word on how much a matress is going to cost! Also Phil the salesman will treat you like dirt and talk down to you the entire time. Horrible warrantys also. Would not honor it only when the new matress ... →

“DONT SPEND YOUR $ HERE”

• Purchased from Mancini Sleepworld (Brentwood, CA)
• The Serta brand

Posted by M T from Oakley, CA on August 26, 2012

These guys are a big zero. They will not back the factory warranty, I cannot even get them to return my call. They are like white on rice when you go looking but try finding them when you have a problem, and you WILL. Paying close to $2500 doesn't mean ... →

“Bait and switch”

• Purchased from Sleep Train (Daly City, CA)
• The Beautyrest line by Simmons

Posted by Leslie G from Pacifica, CA on September 3, 2012

Bought mattress in '04. When we got it we felt like it wasn't the same quality as what we tried in store, like they gave us a flawed version of what we paid for. When we sat on the edge of the bed at the bottom, the entire edge sagged. ... →

“Rip Off”

• Purchased from Mattress Firm

Posted by laura j from Colorado Springs, CO on September 6, 2012

Be careful when shopping for a mattress MATTRESS FIRM sold us a mattress for 600.00 that fell apart at the seams when we tried to move it they refuse to refund our money as they say it was in good condition when it left the store. When I asked about ... →

“The furniture dungeon”

• Purchased from Levitz Furniture (Oxnard, CA)
• The Serta brand

Posted by None O from Oxnard, CA on September 10, 2012

Don't walk! Run away from this store! Warranties are pushed heavy because it's almost 100% profit. Burt is studying in the office. The air conditioner never works. Damn it's hot! That one manager is always cold. Hey turn off that air, it's 80 degrees. Hey where are the windows in ... →

“Mattress scam”

• Purchased from Raymour & Flanigan (Waterford, CT)
• The Sealy Comfort Series Memory Foam line by Sealy

Posted by Carol P from Plainville, CT on October 17, 2012

After purchasing mattress and then coerced into buying a 10 yr platinum warranty, 16months ago at raymour &flanagan store in Waterford Ct, it is deteriorating and losing support. They refuse to honor the warranty. Shopping there not recommended. →

“Pure Sleep isn't what I expected”

• Purchased from Art Van Furniture (Howell, MI)

Posted by Dee B from Potwin, KS on February 17, 2013

Did anyone buy the top of the line Pure Sleep bed, get it home and discover that it's hard as a rock? We went back into the store but they told us it needs 30 days to break in. I'm not convinced the mattress we have will be anything like ... →

“Horrible Experience”

• Purchased from Sleep Country Canada (London, ON)
• The Kingsdown Plush Sense line by Kingsdown

Posted by Shannon G on February 17, 2013

Sales person was a jerk! I loved the mattress we picked out in the store and paid for, however I realized the first night it wasn't the same mattress we chose. When I cld the next day the salesman said too bad so sad. (This is why the delivery people ... →

“Very Unprofessional”

• Purchased from Bedding Company (Omaha, NE)
• The Serta Vera Wang line by Serta

Posted by Jason F from Omaha, NE on October 19, 2012

My wife and I purchased a Vera Wang mattress for $2500 in April of 2011. It was less than 6 months before it started sagging pretty badly. We rotated the mattress as we were told to in their instructions, and it was still that bad. We contacted Robert (the owner ... →

“Extremely Disappointed”

• Purchased from Farmers Home Furniture
• The American Signature Royal Serenity line by American Signature

Posted by Tyna B from Alston, GA on December 11, 2012

My shopping experience was wonderful. The people were wonderful. Too bad their merchandise isn't worth having. The furniture is for low budget income or if you need something to use for temporary purposes. Don't waste your money on a mattress there. I didn't realize they could be that poor. I ... →

“High dry and rude”

• Purchased from Sit n Sleep

Posted by Linda L from Guyton, GA on December 15, 2012

Will NEVER trade there again.The people are so happy to help you spend your money But not to help when in 2 months your mattress is not worth sleeping on .I called 4 different places to get help with this and it seems i an just out of 800.00 dollars ... →

“Bad service given at this store.”

• Purchased from Mattress Pro Discounters (Kemah, TX)

Posted by Dianne R from La Porte, TX on December 14, 2012

The sample bed massage unit was very loud. I was told "this one has a problem but yours will be very quiet" so I bought the bed. It is just as noisy as the model. I called and complained to the salesman Steve, and he agreed to deliver the upgraded ... →

“sealy grendon firm mattress”

• Purchased from Mattress King (Jonesboro, AR)

Posted by Marilyn T from Jonesboro, AR on December 31, 2012

I bought a sealy grendon firm mattress at mattress king. I paid over 800.00 dollars. After a month, it started to sag in the middle. I went to the store and complained 4 times. They told me it was normal for it to sag a little...after more complaining, they brought ... →

“BUYER BEWARE - left with no furniture and they won't return money ”

• Purchased from Ashley Furniture (Woodbridge, VA)

Posted by Emmanuel T from Woodbridge, VA on January 11, 2013

My wife and I went to purchase a couch at the Ashley Furniture store at 14270 Smoketown Road, Woddbridge, VA 22192. Item was not in stock so we have not received any merchandise. We we’re informed of the back-order only after being charged. We called the next day to cancel ... →

“Warranties are Worthless”

• Purchased from Bedding Mart (Fort Smith, AR)

Posted by Paul b from Springdale, AR on January 14, 2013

I bought a queen set and had it delivered, when the mattress started having issues contacted the store and come to find out that when they delivered the set, the delivery guys had removed the law tag from the mattress only, te foundation still has the law tag on it, ... →

“Atrocious mattress”

• Purchased from Art Van Furniture (Flint, MI)
• The Sealy Posturepedic Reserve line by Sealy

Posted by David B from Flushing, MI on January 26, 2013

We contacted Art Van, a man measured, and said it needed to be 1/8 inch worse before they would do anything. For a business to squirm out of satisfying an upset customer in this way, is almost beyond belief. 1/8 inch made the difference of replacing a faulty mattress to ... →

“Buyer Beware”

• Purchased from Sleep Train (Chico, CA)
• The Stearns & Foster brand

Posted by Dave C from Chico, CA on February 25, 2013

Don't fall for their Customer service pitch. We purchased a mattress that we didn't like and tried to return during the 100 day satisfaction period. Finally, after some difficulty, they finally allowed the return for another mattress. Buyer beware though, the second mattress does not come with the same 100 ... →

“Leaves You Hanging”

• Purchased from Bedmart (Chandler, AZ)
• The Europa line by International Bedding

Posted by Jesse C from Chandler, AZ on February 24, 2013

Stores change constantle. This company won't honor warranties. Nobody keeps receipts, the store is supposed to have your information in a data base, just for warranty purposes. Bedmart doeas not do this. Good luck getting service if something goes wrong... →

“Don't Sell False Hope”

• Purchased from Sleepy's (Selden, NY)
• The Chateau Double Pillow Top model from the Chattam & Wells line by Spring Air

Posted by Scott G from Medford, NY on December 28, 2011

The store Should Not Sell Products That Fail A Year Or So After Purchase. Don't Sell Customers A Mattress That You Know Will Fail. You Now What That Means. Retail Stores I Think Are Destin To Fail Do To The Fact That They Do Not Honor Any Tipe Of Warranty ... →

“Great until you have a claim against your warranty!!!”

• Purchased from Mattress Overstock (Lombard, IL)
• The Sealy brand

Posted by Norah D on December 29, 2012

I haven't had this bed for even 2 years and it is already extremely creaky and we can't sleep on it without waking up with a backache!! Our receipt got destroyed by water and we can't file a claim without it!! The manager told us that our warranty is void ... →

“Poor quality!!”

• Purchased from Sleepy's (Arlington, VA)
• The Beautyrest line by Simmons

Posted by Tim m from Arlington, VA on September 18, 2010

I thought i could trust a name brand like Simmons Beautyrest. It felt great in the store so we spent over $1000. For the first few months it was great at home. But then it lost all support...it doesn't support weight at all! (And my wife and I are thin.) ... →

“All Talk”

• Purchased from Mattress Land (Visalia, CA)
• The Chattam & Wells line by Spring Air

Posted by L T from Visalia, CA on August 14, 2011

I will never buy from this company again. They did not help us when we brought our warranty problem to them. It was a Very expensive bed that did not even last through the warranty time. Store rep was completely disinterested saying it was under new ownership, as was the ... →

“HORRIBLE STAY AWAY”

• Purchased from Mor Furniture
• The Beautyrest line by Simmons

Posted by M G on September 15, 2011

Bought a Simmons Beautyrest mattress from them in Jan 2011 and within months started noticing problems. Mor Furniture refuses to honor their warranty despite the fact the mattress inspector stated it is defective. Stay away from this place and from Simmons mattresses. Currently pursuing legal action against both parties as ... →

“Great Store - Poor Service ”

• Purchased from Schewel Furniture
• The Spring Air Four Seasons line by Spring Air

Posted by Marcia M from Roanoke, VA on November 1, 2011

Store was awesome. Sale person did good job was knowledgable.. however all they wanted was a sale and told me item could be returned. Did not honor this statement and now I am stuck with a mattress that has caused me and my husband severe back, neck, shoulder hip and ... →

“Terrible place to go- go any where else”

• Purchased from Sleep Country USA (Lynnwood, WA)
• The Simmons Beautyrest World Class line by Simmons

Posted by Cammy W from Mountlake Terrace, WA on October 20, 2012

Had just been in a car accident desperate for a new bed I spent about $1500. Suppose to be $2300 mattress. it was horrible, called right away, guy came out measured sag 1/4" off to what it had to be for them to return it. also pulled backing off box ... →

“Deceiving ”

• Purchased from Nothing But Beds
• The Park Place brand

Posted by Bob H from Blairsville, GA on November 16, 2012

I bought this Bed at Nothing But Beds in Murphy NC. The owners step daughter told us this bed even though a pillow top would keep it's firmness because it had more coils than other mattresses. What a mistake we made, we believed her. By three months time the bed ... →