was followed around the moment I entered store with a sale clerk, who just would not get the hint to leave us to make up our own mind. really pushy and no 30 day trial period, if someone pays1800.00, Ashley should let you try out your purchase. shame on you Ashley, found most mattress stores have that trial period to make sure your purchase is the right choice for you.
I shopped allover and decided to buy my mattress as Ashley, based upon the comfort level of the mattress that I chose in their showroom. The salesman was very friendly and made my family feel at ease with making a large purchase of a king sized, expensive mattress. When the mattress was delivered, we noticed immediately that the mattress was NOT the same as the one that was tested in the showroom. The one that was delivered to me was so much harder, to the point that we could not sleep on the bed. I have been in agony with back pain, worse than I have ever felt in my life. I called customer service several times and was told that I needed to break in the mattress and that it would take time to feel better. I said that was never disclosed to me and that I am 5 months pregnant. I purchased a new mattress because I liked how the one in the showroom felt and the mattress in my bedroom felt nothing like the sample in the showroom. Had I known that I was supposed to break in a mattress for a minimum of several months before it was comfortable I would have kept my old mattress! I was told that I should have known better, that all mattresses need to be broken in and that it was common sense. I was told that I did not buy a comfort guarantee and when I tried to explain that it was not a comfort issue, that it was an issue of not getting the bed that I tried at the store and it was a disclosure issue, I was ignored. They also told me that the mattress in the showroom was likely over a year old and that hundreds to thousands of people had broken in that bed. Why was this never disclosed? I asked this and the woman in customer service told me that if they put those thing into the contract that it would be pages and pages long. I called the salesman back in the store who to my face was so friendly and even on the phone said he would do everything he could to help me. He never called back, although he promised he would. I have been ignored and treated like garbage when I gave my money and trust in a store that could care less about customer service and follow through. I will never shop in this store again and recommend that others take my advice and do the same thing.
The furniture selection is great and they have reasonable prices, but the customer service is horrible the only person that acknowledges you is the sales person who works on commission ,which makes it more of an obligation. I opted for pick up instead of delivery because my purchase didn't make the $1500 free delivery minimum but was not told that pickup was not at the store right across the street from me (can literally see it from my window) but at the warehouse. So after customer service realized they made an oops and forgot to put the "delivery/Pickup" notice on my receipt they gave me a free delivery, sounds great right ?? wrong!!!!!!Delivery is the worst was scheduled for a delivery ,they went to the wrong address and when I call to see when they would be arriving at my actual address they dispatcher told me they were 40mins away halfway back to the warehouse which I knew was I lie because I live 25 mins away from the warehouse's location. So I had been reschedule for another day , but when I called the morning of my new delivery date, I was then told that I was not on the deliv. schedule for that day. In fact there were no trucks in my area at all . So after a no where conversation with some one else claiming to be the delivery manager I decided to pick up my furniture myself, they wouldn't give me box dimensions, weight, etc. so I went to the warehouse hoping all my furniture would fit in my truck ,luckily it did. Mind you my trip to the warehouse was a total of 40minutes ,there and back.
DO NOT, and I can’t repeat this enough, DO NOT go to Ashley’s for anything at all. They are very friendly while you are thinking about buying their crapy furniture but when you wait 2 to 4 months for delivery, (and it does take that long at least) they will not return phone calls and will straight up lie to your face. It has been 4 months since I ordered my bed and I called today and was told it has just been ordered. I am looking at 6 to 8 months before I will receive my order. I called customer service and when I asked to speak with someone about having the order canceled, I was put on hold until the call cut off. This happened 3 times in one day, not a coincidence. The store in Hobbs New Mexico and the one in Lubbock Texas are the worst in the world. I have never hear anything good about them. You WILL regret it if you buy from there.
We purchased a Simmons mattress from Ashley Furniture in November 2012. Within a month, we started to realize we were sinking into our sides because it was caving in. We finally decided we needed to contact Ashley Furniture about it. In March 2013, we got a replacement mattress (same brand, because they claimed it was just a faulty mattress). Within one month, it started caving in just as the first one did. I chose that mattress because it felt great to lie on when we selected it, and I am waking up in pain every day from it now because my body is sinking into the mattress. Simmons offers a horrible quality mattress, and it's unfortunate that Ashley Furniture sells that brand. I was amazed (and not in a good way) when the guys who came the measure how deep the mattress was sinking in, and before he even saw the mattress, he said "I bet this is Simmons." That is never a good sign coming from someone who deals with mattresses for a living.
My wife and I went to purchase a couch at the Ashley Furniture store at 14270 Smoketown Road, Woddbridge, VA 22192. Item was not in stock so we have not received any merchandise. We we’re informed of the back-order only after being charged. We called the next day to cancel the order with the manager and he said they will not give a refund even though we have not received anything nor do they carry it. He wanted to charge us 30% as a “restocking” fee for something they don’t even have in stock, and are holding my entire funds hostage since they won’t refund any of it. At no point in time did the sales person notify us of store policies during the purchase. We contacted the store within 24 hours of initial purchase, the store manager by email, who replied at first several days later, but has since then stopped responding to any emails. I should not have to go through all this hassle just to get my money back for something I never received nor do I no longer want. This is no way for a business to treat customers.
Delivery men came. Were mad my mattress and rails were "in the way". No one at the store told me it's Ashley's policy "to have things out of the way". Excuse me I bought the mattress FROM you too that day. Coulda told me then. So of the two men, one offered to help me move it. The rail fell apart as we moved it (also slicing the knuckle open and breaking my finger). My neighbors were there after I called them for help. I still can not close my finger all the way and may require surgery. THEN THEY DELIVERED THE WRONG FURNITURE SET (it was similar). So they wasted MY WHOLE SATURDAY. And brought me my furniture they delivered elsewhere all fingerprinted up. My husband was working and the delivery man put me on his cell phone with customer service. WOULD I GIVE A BAD REVIEW with him standing angrily in my house, and jeopordize his job and risk my safety!? NO. I went to Ashley's Furniture yesterday to speak to a manager? Guess what they got their money and they don't give a f*ck about my finger. SCREW THEM! I am considering a law suit. My email is KrisOfCourse83@gmail.com if any Ashley's Furniture rep would like to contact me. HAHA yeah...right...Oh and check other prices too. Horrible prices after seeing other furniture sales. Not worth the $ they charge even though it's pretty furniture.
I built a new house and needed new furniture. I went to several different furniture stores and when i went to Ashley Furniture and seen the selection they had I knew this was the place I was going to buy. I met with a very friendly and helpful salesman by the name of Jimmy Vu. We told him what we were looking for and he helped us find the right match. I recommend everyone to go to Ashley Furniture in Champaign, IL for a great all around selection and friendly environment. A+++++++++++
I bought furniture and a mattress here in Feb 2011 and we have had problems with it from the beginning. The mattress is a memory foam and in just a couple of months shows the dents where we sleep. I'm sure it won't last us a year and we paid over $900 for it. The salesperson was nice but we are getting no satisfaction at all with regard to the mattress. The living room furniture is supposed to be durapella that is supposed to be more durable and forgiving, but we have already gotten stains that won't come out. I think they completely "over stated" the quality of the product for the price.
I purchased almost $7k of furniture when we moved to the area. After a few months of use, springs and cushions sag and become very low to the ground. The mattress I purchased was a sealy for an higher price thinking it was better quality. After a few months, it too, lost its shape and it is like sleeping in a hole.
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Additional Information Ashley Furniture
Ashley Furniture is a furniture retailer that sells mattresses in addition to other types of home furnishings. Headquartered in Arcadia, WI, Ashley Furniture carries a variety of mattress models from which to choose, including mattresses from Aireloom, Ashley Sleep, King Koil (Comfort Solutions), Natura, Pure LatexBliss, Restonic, Simmons, Sealy and Tempur-Pedic. Ashley Furniture has furniture stores in over 50 states spanning a number of different metropolitan areas.
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