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Top Praise & Complaints Serta
People who are happy with their Serta mattress frequently praise
Temperature Control, Other Features, Firm Comfort, Soft Comfort and Firm Support.
Temperature Control Firm Comfort Soft Comfort Conforming
People who are unhappy with their Serta mattress sometimes praise
Initial Comfort, Appearance and Initial Support.
People who are unhappy with their Serta mattress frequently complain about
Surface Integrity, Warranty Claims, Temperature Control, Long-Term Support and Value.
Surface Integrity Long-Term Support Product Quality Long-Term Comfort
Warranty Claims Smell Retailer Service
Temperature Control Firm Comfort Pressure Relief Soft Comfort
Center Support Edge Support
People who are happy with their Serta mattress sometimes complain about
Comfort, Smell and Durability.
Most helpful positive review
Having a love affair with my mattress
My husband and I have fallen in love again, with our mattress!!! My husband sleeps very hot, with the Icomfort he is no longer waking up sweating. The mattress cradles your body in all the right ways. It is worth every penny!!! We recommend this mattr...
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—angela m from Devils Lake, ND
Most helpful negative review
Customer Service Let-down
I bought this mattress is AZ at a military AAFES store. It was a great mattress and slept well for about 6 months. After than the mattress began sagging on both sides. You could feel lumps in the middle 1/3 areas. I called Serta and they requested pict...
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Posted by Terry
from Monroeville, PA
on March 12, 2014
I had this mattress set for less that two weeks and it started sagging. By week four it had sagged by two and a half inches. I was really hoping this mattress set would be great for me. It has been a nightmare. I had to spend another $500 plus tax to upgrade and that was just for another mattress. I hope I can depend on the new mattress to fulfill my needs. Next time I will buy a Sterns & Foster.
Within six months the bed started to breakdown. I turned it so I could see, and, yes, it failed again. Now I have a mountain in the middle of my bed...in just a year of spending $2,500.00. Worst mistake I ever made. Worst investment. I have had 2 back surgeries and NEEDED a good bed. Boy was I wrong. And Serta is doing nothing about it. So I am writing everywhere I can and going to see an attorney. Do not buy this bed. It might feel good on the day you buy it but it fails in time.
Initially, this bed was very comfortable to sleep in. However, it didn't take too long before valleys were created where each person sleeps. You literally have to roll up a 3-4 inch hill to kiss your partner at night. I would not recommend this mattress unless your plan is to keep it for a year, and then buy a new one.
Thanks for sharing and we're sorry to hear about your experience. We recommend contacting your store of purchase to discuss your options and for assistance with filing a warranty claim if necessary. If the store has closed or your have since moved, you can call our dedicated customer service team at 1-888-557-3782.
Posted by Bob E
from Coshocton, OH
on January 29, 2014
I have extreme arthritis of the shoulders,back, hip and knees. I also have Neuropathy my symptoms include loss of “true feelings” and strange sensations in my feet, legs, lower arms and hands. My symptoms include loss of “true feelings” and strange sensations in my affected body parts when I am lying down in my bed I usually have so many pains so I have to take meds to make them stop. Just lying on this bed in the showroom, my legs and back didn't hurt or twitch. Now I sleep like never before with no meds or twitching of the legs and back. If you are looking for natural pain relief, look no further than the Serta Ceremony mattress... The iSeries perfect-day- ceremony-super-pillow-top will fulfill your needs and I can atest to the wonderful comfort that this mattress has brought to my life. True relief... I have tried other mattresses but have always came back to my Serta Ceremony Super Pillow-top. Thanks Serta...
After owning this product for a number of years, I had to take pain pills daily due to the constant pain in neck, back, head, and jaw (yes jaw!). I wake up repeatedly to numbness in the shoulder and arms. There are no support at all. Try to buy memory foam topper and new pillows to adjust the comfort and minimize pain but I realize that it doesn't replace support. I got fed up so I tossed the mattress and bought a different brand and finally I have no pain upon waking up. I forgot to mention this mattress sags over time and motion transfer is problematic. I'm so glad to be rid of it!
Posted by Morgan B
from Trabuco Canyon, CA
on January 22, 2014
I bought this mattress for my daughter. This is the most amazing mattress EVER! Everyone wants her bed. I want this mattress SO bad for myself but can't find it:-(. If anyone comes across one don't even hesitate; BUY IT!
Posted by Helen M
from Phoenix, AZ
on January 21, 2014
We bought this mattress thinking in my back health. At the beginning it was a good option because all the organic, innerspring system and so on. But as the years pass by the mattress is deforming like a hammock. We are thin, 120 & 160 so there's no way we over weight it! The mattress looks like new because we even bought the stain guard protector, it has really good look, the cotton is really nice at the touch, it's a shame it doesn't work as they advertise.
Helen - we appreciate your business and want you to be satisfied with your mattress. We suggest contacting your store of purchase for assistance or contact our customer service department at 1-888-557-3782.
Posted by Judy B
from Parrish, FL
on January 10, 2014
this mattress lacks support and has a continous body impression. had it inspected by the retailer we purchased it from, says the body impressions are normal....they never go away so how could that be normal? I have contacted Serta and to no avail. It doesn't seem important that a customer is unhappy with the product after just barely a year of usage. Looks like I am stuck with a mattress that does not give me a good night's sleep. We replaced a defective Simmons with a defective Serta, now how sad is that? come on Serta stand behind your product. Retailers don't want to take care of your problems. The retailer sent out an inspector that got down on all fours and barked at my little Bichon.....now let's be serious. No more Sertas for me.
Judy - we take your satisfaction very seriously, and would be happy to review your warranty claim with your retailer. In order to do so, please send us your contact information and the name/location of your retailer to marketing (at) serta (dot) com. Thanks!
Posted by karen S
from Aurora, ON
on January 7, 2014
I am exceedingly disappointed in this mattress purchase and the reply from the retailer and Serta. We purchased a full king set (box spring, mattress, etc) at the Brick March 2013. We started to notice body impressions within a month or two. we now have two body impressions with a mound in the middle. We contacted the Brick, completed the paperwork and they sent a technician to measure the impressions. He did not show us the results. he said the Brick would call. After two weeks I sent a request for news on the report. I was later contacted by phone by someone in the bedding department. Apparently the indentations were just slight under the 1 and 5/8 required by Serta to consider the issue a problem. Come on, mattress is only 9 months old, there shouldn't be problem. Brick does not stand by the product even though they were the retailer to sell it to us with all the positives concerning its construction etc. They say, take it up with Serta. The Brick will send someone to re-measure our mattress and you better believe my husband will lie on it and then watch the measurement being taken.
Karen - we appreciate you sharing your experience, as customer satisfaction is our top priority. We've passed your information on to our customer service department and a representative should be in touch with you shortly.
Posted by mandy r
from Houston, TX
on December 14, 2013
We switched out our queen tempurpedic for a king genius, omg, this this the best purchase we have ever made. It did seem firmer than in the show room, but i can never have too firm. it is truly the best purchase you can invest in. I am a lady of "that age" and i am cool at night, i do not feel my husband move in bed, unlike my tempurpedic. There is no smell coming from the mattress as i see other ppl mention. Side support is good, some may not be too concerned about a box spring, but i love it, the finish is really nice with contrasting fabric, To sum up, i feel totally rested in the morning, my aggravated discs feel good, our dogs love it and sleep all night as we do, without wakening. Don't hesitate purchasing this mattress..
Posted by Nancy T
from Denver, CO
on November 12, 2013
I was looking for a bed with pressure relief and that slept "cool". This "hybrid" seemed like the perfect solution since I understand that memory foam sleeps hot, even though "they" have been trying to remedy that complaint. Since I haven't slept on a 100% memory foam mattress, I can't evaluate if this is an improvement, but the special cool gel memory foam appears to be wholly ineffective. My old innerspring mattress was much much cooler. I'm afraid that come summer I will roast. Also, to my complete surprise, this bed stunk when removed from the wrapping and still does after 6 weeks even though I have tried most of the tricks recommended by various sources. I emailed Serta and their response, that it was the plastic the bed came wrapped in, was a total denial of the considerable evidence that memory foam in particular does smell and needs to "off-gas." The retailer said to put a box of baking soda under the bed and it would be okay in a few days. Ha. The retailer has ignored both of my email on the subject. Finally, I suspect that the bed will become very saggy in the middle after not too long time. I suppose if it's bad enough, the warranty may kick in soon.
Posted by Kim B
from Trussville, AL
on November 7, 2013
I would suggest instead buying a bag of concrete to pour on your bedroom floor; the concrete will be significantly softer than this "Plush" mattress. I have never really liked Sears, but will NEVER shop there again after this purchase and subsequent headaches (both literally and figuratively). I was told I cannot return or exchange this mattress so it will now be thrown in a dumpster. I can't even donate the mattress, because it is so uncomfortable would feel guilty giving it to someone. This is my second Serta mattress (exchanged the first one after 30 days and a horrible backache) and it will be my last. Turns out I only THOUGHT the first one was bad until I slept on the second one, at least I only wasted 1000.00 on this one.
Posted by Traci G
from Berrien Springs, MI
on October 27, 2013
I spent way too much on this bed and I am now stuck! This bed is very hard, like sleeping on a board. The foam does not give at all. I sweat all night long due to the heat that is generated from this foam. It is horrible. Since I bought this bed I have had to start wearing Icy Hot patches all night long just to stop the pain in my back and neck. Believe me there is nothing medically wrong with my body. It is horrible. I use pillows to buffer myself from the mattress and bed and now am considering spending 400.00 on a gel mattress topper. UGH. This really stinks. Of course, I am stuck with this mattress. I have even taken to sleeping on the floor and couch due to there being no give at all in this "foam".
Posted by Laurie A
from Council Bluffs, IA
on October 19, 2013
Very comfy but after 4 weeks our k size has indentations on my side and husbands. You can see it after I make the bed. Also has a lump down the middle. Im not sure what it will look like after a few more months. Traded in an icomfort celebration after 30 days for this one. It was hard as a rock. Wouldnt buy certa again, but they wouldnt give a cash refund or we would have run!
We regret to hear about your experience with your mattress, as we take product quality and customer satisfaction very seriously. We recommend contacting your retailer to discuss what your available options are moving forward. If the store has closed or you have moved, you can contact our customer service department at 1-888-557-3782 for assistance.
Posted by Suzie S
from Sarasota, FL
on October 16, 2013
I initially bought this with the 9 inch box spring but it was way too high, so I worked with Serta and Sams Club to change it to a 5 inch boxspring. Both reps were helpful and I was abl to accomplish the exchange in about ten days at no charge. The mattress is firm but not hard. I like the gel foam which gives substantial support and is not too mushy. The bed is about a 3.5 on a scale of 1-10(soft). I live in Florida and haven't found that the gel foam produces any heat at all. Serta gives a 120 day warranty for this hybrid model , so you can change it if you don't like it.
Posted by Jeff B
from Millbrook, ON
on October 10, 2013
We purchased this new mattress/box spring set as our old King foam set from Sears was 30 years old. The Sears set was perfect and the only reason we purchased the new set was because the old set was well, 30 years old.
This new Oracle set is now 1 year old and has severe sagging on both sides, such that we feel we are sleeping in "valleys". When rolling over it feels like you are trying to climb a hill. In fact, my wife has given up on it and sleeps in the other room now.
Hope this helps in your decision.
“Serta I comfort Direction Mattresses are too hot!”
Posted by Janet M
from Morristown, TN
on October 8, 2013
Had called a serta consultant after I did everything the mattress sales person told me to do about the uncomfortable heat temperature problem. The answer was to have the air in the room on 68 degrees and not to use my high thread count sheets. What? I bought the bed because of its claim to keep you at a comfortable temperature. It does not. I was told by the mattress sales person that you really need a waterproof mattress pad because the warranty would not cover the mattress if it got wet. So what I bought was a mattress that you really can't put anything on top to stop air flow otherwise it.will be hot! What about a body Serta, will that make it hot? Disappointed that this wasn't disclosed at the time of purchase. I would never have thought of buying it.
Posted by S W
from Metairie, LA
on September 29, 2013
This bed has made me miserable. I dread going to sleep at night. I cannot get comfortable. I wake up with back pain throughout the night. It is so uncomfortable I had to get a memory foam pad to place over it. I was waking up with numb, painful heels when I rolled onto my back. Sad thing is, the memory foam hasnt helped much. This bed is definitely not cooler. In fact, its very hot. I wake up hot and in pain constantly. Unfortunately, i am unable to returnit until I have had it for 30 days. I would not recommend this mattress to anyone.
Posted by PATRICIA A
from Juneau, AK
on September 12, 2013
I have always slept on a firm mattress, but this one is extremely uncomfortable because it is so hard. I ordered it online, based on reviews in Consumer Reports, because I live in a rural area and don't have any stores close by. I did not test it in person before purchase, which was a huge mistake. But I've really never slept on anything this uncomfortable, so it's shocking and depressing. The restock and return shipping fees mean I have to find a way to make this work. Maybe a mattress topper?
Posted by Pamala S
from Savannah, GA
on September 1, 2013
Sink hole that will not reconform. Had the bed 1 year and back and hips never felt worse. Would not recommend this or buy another. Very disappointed at Serta and Trump's response...nothing from either. Don't waste your money.
Posted by Frances G
from Lyons, GA
on August 22, 2013
I had a 2004 Perfect Sleeper, decided I wanted a foam mattress, so bought a Vera Wang Perfect Sleeper that salesperson said was a foam mattress. After a few months, I noticed I had a "HOLE" where I was sleeping, I tossed and turned so much that my husband moved to the other room. I then slept on HIS side, and then developed a HOLE there, moved to middle but felt a hard ridge all the way down, called dealer, she said it was too late to return it and suggested I put PLYWOOD on bottom under the box springs! I tried this, and it did not work. Called the dealer, they said don't lie on it for 10 hours, then measure to see how much it sags...I told her almost 2 inches...she said the warranty won't replace it unless it is 4 or more. I then put the plywood under mattress, it did not help, I sleep across the top where pillows go for a couple nights, then across the bottom for a couple nights, then on one side and then the other, sometimes I lie across the bed...I am so disappointed in this bed. I want a new bed, and I want my husband back in my bed! Guess I should measure again and try again, the bed looks great, always covered by a cover...but beauty is only skin deep!
This was a high end bed with an organic covering and euro top. Loved it for the first 3-4 months, then the body impressions began - we are not large or heavy people! The response I got was to measure the impressions and at that time they were NOT "deep enough" to qualify. I saw the flaw in the warranty right then. Should a 3-4 month old mattress have ANY body impressions at all? So now, one year later the store tells me there were some bad pours and they've replaced several hybrids ( part natural part synthetic Latex) . I am in the process of the warranty claim again, and this time it will definitely qualify! They are prorated and they only credit you for the mattress, not the box springs, so don't count on having a matched set - how ghetto is that? And of course if it had qualified in the first few months the credit would be much larger.... Does anyone know of any mattress that would reverse that impression situation.... I had to wait until it deteriorated enough!! Not impressed with their warranty! Now I am told they no longer make the pure radiance series......maybe I am better off buying a cheap one and planning on replacing every few years. Will see what they end up doing for us.
Posted by Dan B
from Gloucester, ON
on August 2, 2013
Got it, it was much harder then the store model, too hard. I woke up in the morning, with massive pressure point point pain, and loss of blood. BUT my back was just awesome on it, PERFECT. I had to return it as my hip and shoulders where hurting, but my spine was the best it had ever been. Since then with the new mattress that replaced this one, my pressure points are all fine, BUT I do have back/spine pain.
After 6 months the bed sank in the middle 2 " Serta came and measured it so we get a new bed They didn't give me the credit on the full amount to replace it so we had to pay the difference .for the same mattress.
Posted by kim a
from Summerville, SC
on July 24, 2013
We've had this bed for almost 2 weeks now and I ache more with each morning. I'm considering swapping it for the insight model but worry that won't be the right choice either. The genius is extremely firm, feels like sleeping on concrete. I weigh 120lbs and I feel this bed gives me no support. I wake every morning with back aches. I'm very stiff when I wake up. Dread going to bed each night
Posted by Jodi Ann T
from Pompano Beach, FL
on July 15, 2013
My husband and I love this bed. I would highly recommend purchasing the adjustable base if you are going to invest in a memory foam or other expensive mattress it truly makes all the difference in the world. I tried every mattress in the store including more expensive ones and what really relieves the pressure points is the ability to change the position especially elevating the legs just slightly., the zero gravity option is amazing. I prefer an extremely soft bed as I am a former waterbed sleeper. The air beds are just too hard and traditional beds just don't help. I have not ad any problem with off gassing or smell of any kind. The bed is not hot at all. If I were to do anything I might upgrade to the next softest iComfort. . As of now I am perfectly happy. I woke up in tears from pain in my hips and back from a traditional mattress. This is no longer a problem with the iComfort. Again the adjustable base is very important., This bed is much more comfortable than even the most expensive temper mattress mainly due to the adjustable base. If you can't afford the base I really don't see the point of spending so much on any mattress. Also just for more detail. We have the split king... Hubby weighs 160 and I weigh 120. I think this matters for the level of firmness/softness needed . I have a fractured L3 and osteoporosis so I need to elevate my legs and my husband can't sleep without elevating the head of the bed. The adjustability and split king really cater to both of us.
Posted by sam s
from Lethbridge, AB
on July 13, 2013
We decided to try this mattress out after sleeping on a tempurpedic for the last 5 years - bad move! My husband doesn't mind it, but it is way too soft for me. At first it feels like the Tempur Cloud Luxe bed, and I was hoping it would support my back after the initial sinking in feeling like the Cloud Luxe, but unfortunately that wasn't the case. I haven't had a sore back when I woke up for 5 years, and the last few nights sleeping on this bed I have had a sore back every morning. It does stink when it first comes, but so did the tempurpedic, and I think the smell was probably better with the iComfort, but it does go away in a day or 2. Bottom line: this is going back and we will be getting our Tempurpedic back so I can wake up without back pain again!
We bought the iComfort Insight because of the claims that it will sleep cooler than other memory foam mattresses. It was fine during the fall and winter when we bought it, but as soon as summer came. We found that it slept much warmer than are conventional mattress did. As far as the comfort is concern. The first week I thought it was the greatest mattress that I had ever slept on. Then I started to notice that I would be slowing sinking deeper into the mattress during the night. This sinking into the mattress made it a lot harder to roll over and to get out of the bed. This mattress might be OK if you weigh 100lbs or less and like it warm in the summer, but to anyone else, I can not recommend buying it.
This mattress broke down in less then 6 months, it's all my wife and I can do to get out of it in the mornings. Had the mattress technical people come out to look at it. They laid a 1 inch square wooden block on the mattress to measure the Depression and took a picture. I laid a bowling bowl on it and told them to take a picture. They said their procedure was the wooden block that weighed less than an ounce.
Ann- We are sorry to hear that your are unhappy with your mattress and customer satisfaction is very important to us. We can assure you that we do follow the guidelines laid out in our warranty. It is normal for there to be slight impressions as it is considered normal wear and anything pass that threshold would be considered for replacement.
Posted by Tom S
from Council Bluffs, IA
on June 20, 2013
When I purchased the bed I was in heaven now I am sinking into hell.I bought the mattress in April of 2012, now a little over a year later I can't find a firm spot on the bed . I sometimes sleep crossways in the bed seeking support . Complained to store I purchased from and they ran a string hooked to a couple plumb bobs across the the bed and said not enough sag to warranty . I spent over two thousand dollars for a bed that in a year is like sleeping in quick sand and I am stuck with it . Tom in Iowa
We're very sorry to learn that you are unhappy with your iComfort mattress. We take product quality and customer satisfaction very seriously and follow what's lined out in out warranty.Our iComfort models do have different levels of firmness which range from very firm to very soft. While it is normal to have slight impressions within memory foam, it may be possible that the model chosen was a softer mattress.
Andrew- We hate to hear that your are having issues with the Trevi. Please connect with the retailer where you've purchased to have an agent inspect your mattress to see if it can be considered for replacement. If further assistance is needed, please connect with us at SertaCare@gmail.com.
We bought the new Revolution Icomfort by Serta from Mattress Firm January 2012 on the recommendation of the salesman (Joseph Sabino). He told us that after the break-in period that we would find the mattress would contour to our body and give us the support we're looking for. In the beginning the mattress was firm and as it broke in became very comfortable - at first. The mattress continued to breakdown, sag to the point that I now sleep in a hole.
My back hurts terrible when in the mornings. Considering that I had back surgery and need support, I am extremely disappointed in the quality of the material. I have not had a good night's sleep in months and being that I am warm nature and though salesman told us the material in the mattress was design for folks like me, not true. I find myself sleeping on top of the sheets as I am burning up.
I definitely cannot recommend this mattress for folks like me that require support and cool environment for quality sleep.
Not to mention the manufacturer's warranty does not do justice for internal sagging. As the mattress returns to form but, it does not hold its' form. Tells me the manufacturer uses substandard materials to not stand behind their quality.
Most assuredly is frustrating to have spent $1,700 for a mattress that 17 months later we need to replace.
Would not purchase another mattress from Serta. If sales people at Mattress Firm are aware of this issue and do not advise their clients, shame on them and should be boycotted.
We are sorry to hear that you are unhappy with your mattress, especially since we have so many customers who enjoy it. We can assure you that we take customer satisfaction very seriously. You may find that an innerspring mattress would better fit your comfort needs. It is normal to have small impressions within the mattress to a certain point. This would be considered normal wear and would need to sag pass the threshold laid out in the warranty to be considered for replacement.
Posted by Tiffany M
from Fountain Valley, CA
on June 6, 2013
This bed does not support, and I only weigh 130. It's not like I weigh that much excuse the sagging in this bed. It settles in so low after only a year. I was only 28 when I found out about the scoliosis and was told that it could be caused by a sagging bed. Think braces. They set your teeth. So it makes sense that if your back is positioned crooked for 8 hours while sleeping it could cause a crooked back.
Worsened back and neck problems for my husband and I after getting this bed.
Unable to warranty it because it's not sagging 1.5 inches when were not on it. That's a ridiculous warranty term. Don't buy Serta!
We thank you for your comments and assure you that we take product quality very seriously. We are sorry to hear about scoliosis, however sleeping positions do not cause this medical condition. There are general mattress recommendations for scoliosis as sleeping positions can cause discomfort. Regarding the sagging, anything under the 1.5 inch threshold for your mattress would be considered normal wearing.
I hate this mattress. I like a firm mattress; we got the firmest one available. Felt great at the store. The salesman didn't explain anything about a "break-in" period, whereas, after a while the mattress gets softer and softer. While you sleep, the mattress will compress forming a deep trench tour body lies in. If you want to roll over, you have to wake up enough to lift yourself out of the trench &/or flop over. This trench eventually "bottoms-out" against the foundation; negating the form fitting effect. Unless you weigh 90 lbs like the model in the other brand's ads, you will experience the same thing. Additionally, if you sleep on your side, your mid-section & thighs (which are heavier than your lower legs,) will form a "v" trench in the foam. This puts negative pressure on the lateral and medial ligaments in your knees. Care has to be taken not to move in such a way as to hurt them while you sleep.If I hadn't spent so much on this, I would have replaced it by now. OBTW, the return period for the mattress was just under the length of the manufacturer recommended break-in period...Still waiting for a really great nights sleep. P/S, my back hurts worse with this than with the one it replaced.
Posted by Mike D
from New Braunfels, TX
on May 29, 2013
I purchased a Serta, iComfort Genius, King Mattress and foundation on November 20, 2012. After four months the foam is soft, saggy and offers no support. Mattress Firm sells this bed as a firm bed which it was for a few months. I filed and paid $25.00 for an inspection,a man came out and put a string across the middle of the bed and found a 1/2"sag. I told him it was a foam bed and I had been out of the bed for 7 hours. I asked him to push on the part of the bed I sleep on and feel how soft the foam had become. He said no. I only measure the sag. I explained that they were missing the point. You can feel the difference in the foam. It gives like an old hotel bed and offers no support. I then called Mattress Firm and explained that the foam recovers after you get out of it but the foam is no longer supportive and sags when you get on it (I weigh 200 lbs.). The service rep told me comfort is not a warranty issue. He told me to Call Serta and I did. Then Serta said they do not handle warranty issues unless there was no store involved, and I needed to contact Mattress Firm. DO NOT buy a Serta iComfort Genius because it loses its support in a very short time. DO NOT buy from Mattress Firm because they will not deal with the problem.
Posted by Jim C
from El Segundo, CA
on May 25, 2013
The mattress looked and felt very nice when I purchased it. Only a few years later and it sags more than an inch. I've been attempting to get Serta to honor their warranty for four months now. Two Serta inspections and numerous calls and emails later and I'm still stuck with this garbage mattress. I'm a 6 foot male weighing 168 lbs. The inspector will mark a little baby powder dust as a stain, so make sure your mattress is completely spotless prior to an inspection! Still, I'm certain they will find a way to ignore their warranty. Has anyone here had their warranty honored? Ignore any "Serta attempting to save face" response below, since I've already emailed Serta numerous time to no avail.
Posted by d r
from Schenectady, NY
on May 12, 2013
I hope I don't eat my words but that was the best night of sleep I have had in quite some time. My wife and I have been married for 20 years - our old mattress was 16 years old and a high-end expensive one when we bought it.
We both slept all the way through the night, never even getting up for a drink of water or anything. We tried to remember when that has EVER happened and we couldn't think of another time. My wife said "Did I snore?" I said "How would I know!!!?!??!"
Make no mistake this bed is quite firm at first. There is a reason Serta wants you to sleep in it for at least 30 days prior to return. However, if you have back pain and are looking for support and comfort look no further! I've had back pain for yrs and after only a few weeks in this bed it is GONE! I think the gel does work to stay cooler as i live in the PNW with no ac and have no problem. The bed will take a couple of weeks to get used to but after that you should be in love with the bed...and best part is if your not just return it before 120 days. And a 25 yr warranty, that's great! Bottom line is if you have back pain and are looking for a great bed with great support that is amazing to sleep in give this bed a try. If you don't have back pain and are looking for a plush super soft bed this may not be a good fit. Hope this help.
Posted by cindy f
from Mathews, AL
on April 22, 2013
This bed does have soft places even after one year. If you need any firm support this bed is not for you. I weigh 130lbs and my husband weighs 200, It is very obvious if you get on his side of the bed that there is a softer feel even in one year. Have called the store but was told warrenty only recognizes a measurable indentation as a defect,anotherwards, you must be able to look at it and see an indentation not feel it! We are now getting ready to get rid of it. Both of our backs hurt in am.2600.00 down the toilet!
We hate to hear that you are unhappy with the Insight, especially since we have so many people who love it. We do offer the 120 trial to help customers get a feel for the bed and whther or not that specific model will be a good fit for them.
Posted by Jake W
from Bradenton, FL
on April 11, 2013
I bought this be some months ago and It is great! The people at Americas Mattress were very friendly and knew what they were talking about. They made everything as easy as possible. I have no complaints!
Posted by Dee R
from New York, NY
on April 6, 2013
I had a bad feeling when this bed was delivered and it was hard like a rock. I was told it was hard because it was cold in the delivery truck and the memory foam takes a few hours to soften once at room temperature. 9 weeks later, the bed was not much softer than when I purchased it. I woke up with backaches many times during the first few weeks because the mattress was hard and did not conform to my body shape, so there was a gap under my lower back. The one good thing about this mattress was that I did feel some temperature difference related to the cooling technology, but that was not enough to keep me comfortable, so I returned this bed.
Posted by Donna C
from La Pine, OR
on March 23, 2013
I will never purchase any mattress again that has memory foam no matter the hype of "cool gel technology"...it just doesn't work! I need to get up 1-2x a night to let it cool off before I can get back to sleep on it again. My room temp is between 55-60 degrees & I'm still throwing the sheets off. I'm hoping Serta still makes a bed without this new technology?
We do sell mattresses without memory foam, but we do also want to make sure that you have sheets and a mattress protector made of breathable materials where you can get the full benefits of the Cool Action material.
This mattress was purchased after i had been struggling with years of back pain. i purchased the memory foam version of this and started noticing a difference with in the first 3 months. i feel like i am sleeping on a cloud! it also for some reason stopped me from rolling around so much in the middle of the night. after i had surgery and i was instructed to stay in bed for days i knew this was by far the best mattress i have ever had. in the past i couldnt stay in bed for more then a few hours but with the memory foam vera wang mattresss i found i could stay there all day and all night and not feel sore. ive had the best sleeps on this . BEST MATTRESS EVER! best sleeps, hugs my body perfectly, very comfortable. i have owned this mattreess for three years and no problems
Posted by Luz S
from Crestview, FL
on March 13, 2013
We have had this mattress for 24 months. We have severe body impressions that are now causing us of have restless nights and back pain in the morning. Serta has denied our claim since the body impressions aren't greater than 1 3/4" in depth. My husband is in the military with a very demanding job and needs his rest at night. We should not be looking to purchase new mattresses so soon. Trump should not stand behind this poorly made product.
Posted by Ashley Y
from York, ON
on February 22, 2013
the mattress began sinking at the 2 month point after purchase when the retailer was contacted a large pile of paperwork was given to us which needed to be completed. they took several months to review the complaint and then could not bother to show up at any of the times which were arranged to review the mattress. finally they arrived took a look and said there was nothing wrong. Whoever came is blind! company does not stand behind it's product at all, contact to Trump mattress company received no responses
Posted by Michael M
from Derby, NY
on February 5, 2013
My wife and I made our big just got Married purchase on bedroom set and this icomfort mattress. First 6 months were great! Soon developed a soft sink hole here we usually sleep. Rotating mattress helps for a week or so. We were totally suckered into buying this mattress! And to think, it was made 1 hour from where we live!
My wife used to sweat like crazy in the beginning. Winter saves her. I had the issue only a few times.
Problem is the poor quality of comfort in the icomfort. Warranty covers sagging to the naked eye. Well ours looks fine, but if you put an apple where we sleep it would probably disappear. Shame on you Serta! This mattress is borderline criminal. 85% of your icomfort owners experience the same things but you stand by your product and offer no type of condolence to your buyers. I'm 27 and have lower back pains because I'm practically sleeping in beach chair position. Have our first child on our way, can't go drop 2 grand on another bed. You managed to screw us this time, but never again and so help me , either will anybody 6 degrees from me.
Posted by Melanie C
from Pittsburgh, PA
on January 20, 2013
My husband and I really loved this bed, it was very comfortable. When we were away we were always glad to come home to our very comfortable bed. However, we are replacing it after just 5 years because it hasn't lasted.
Posted by Diane W
from Mulino, OR
on January 20, 2013
Our purchase of the iComfort Prodigy was a result of an exchange of a totally unacceptable innerspring mattress, exercising our "one-time comfort guarantee". Our salesperson assured us that, to approach the feel and comfort level of our old mattress, we should seriously consider a memory foam product. The concept of memory foam or any foam mattress was originally a negative concept to us due to the reported "hot sleeping" factor. We were introduced to the IComfort line by our salesperson who described the addition of gel to the memory foam to reduce the feeling of overheating while maintaining the reported positive features and support of memory foam. We advised our salesperson that a firm mattress was a absolute because of our sleeping preferences. Our mattress at home was a 19 year old Simmons "Beautyrest Silk" purchased new, rotated and flipped regularly.but was beginning to show signs of breaking down. We seemingly laid on every"firm" mattress in the store so many times that, after awhile, shopping became a blur. With the assistance of our salesperson, we left to consider the Prodigy, described to us as a "medium firm" mattress, one level softer than the Genius (which later we discovered was in error).The Prodigy was selected because we sleep in a cold room and felt the other model under consideration, the Genius, would be too hard in our cool environment based on the feel of the mattresses in the showroom.. We returned a couple of days later to make the purchase of the Prodigy, expecting some changes when the mattress was "broken in". What we didn't expect was the was the extent of changes that would occur over time. The mattress sleeps hot, offers no support unless totally on the edge, remembers exactly where the body was, is, has been in the past, and, without a doubt, will be for the duration of the mattresses life. Rotation of the mattress is the only option for changing the feel and action of the mattress, but this is only very temporary. The sensation of sinking in sand is probably the best choice of words to describe our nightly experience. We are unsupported, overheated and unable to move freely in bed, waking with sore backs and an ever increasing sense that we wasted $2000.00. As we write this review, we are awaiting delivery of another new mattress, from another manufacturer, counting down to the last night we will spend in this hammock, and remembering how good our old mattress still felt compared to what we can seemingly purchase now.
We're very sorry to hear about your experience with the Prodigy, especially since we have so many customers who love it. Memory Foam mattresses in general aren't a fit for everyone as many people prefer the tradition innerspring beds like our Perfect Sleepers. We do hope that you are happy with your exchange.
Posted by Susan O
from Huntington, IN
on January 20, 2013
The "Off Gassing" from the mattress is not tolerable by a person with sinus/allergy problems and sensitivities to strong odors including perfumes. I picked this iComfort mattress because the other foam mattresses were smelling really bad in the show room and I did Not notice any smell from the iComfort in the showroom. I think this problem needs addressed so people can figure out how to get rid of the odor fast before using the bed. The salesperson was great through our whole experience and the delivery was fast and excellent. I love the whole bed but am trying to figure out how to get the odor to go away. I can't find information on the internet or the manual about getting the odor out. I recommend this mattress for comfort but it needs aired out before sleeping on it.
Posted by Patricia D
from Antioch, IL
on January 19, 2013
Threee years ago I bought what I thought would be the best mattress for my back wrong. Two and on half years later the center of tghe matress caved in and when you stand it on its side to turn it all the insides fall to one side, turn it the other way the the same this happens. I contacted Serta they said that the mattress was definately "defective" and we don't make those any more because we have had so many problems, but can't help me because I can't find my original receipt. I know I will be searching thru all boxes for that receipt. Because this single mother of three has to have a decent bed to sleep on so I don't wake up in pain. I have to work. But if I don't find that receipt Serta will be leaving me out in the cold.
Posted by Debbie R
from Birmingham, AL
on January 13, 2013
As long as I live, I will NEVER buy another Serta mattress. A 105 lb. girl slept on this mattress for less than a year and it began sagging but not quite at the 1 1/2 inch mark to keep us from filing a claim. Shame on you Serta.
We're very sorry to hear about any issues that you've had. Unfortunately, I do not know the background of your situations, but we typically have customers make initial contact with the retailer for exchanges and returns because each retailer policy differs from the next. However, if you've received a mattress with ANY type of stain, it's unacceptable and should be taken care of. Please contact us for assistance (https://www.serta.com/contact/).
They love to sell this product by saying it has a 120 day guarantee! Dont buy into that! I purchased one on 12/27/2012. Slept in it for a week and was in tears every morning when I woke because my back hurt so bad. Contacted Conn's to let them know I hated it and could not walk, and wanted to return it! They told me that I had to wait 31 days and could only exchange it for another mattress. Thing is they do not have another mattress that I can sleep in there. So I am really screwed. Have a very expensive mattress that I cannot even sleep in!! Contacted Serta and they responded to get with Conn's - WOW!
Posted by Valerie E
from Clarksburg, WV
on January 3, 2013
We love our new king sized Genius. We both have back and joint issues. So far we have not experienced the mattress heating up, unpleasant odors, sinking in of the mattress, or anything else negative. We are both 'plus sized' people and my husband is always warm. The salesman did tell us that the storage of the mattresses can cause the odors and sinking in of mattresses. He said it depends on whether or not the are stored laying flat or standing upright will determine if there is off gassing. Warehouse handling can affect whether or not it will sink in in spots too, he said. All I know is that we LOVE our Genius. Lest I forget, he threw in two free scrunch pillows! They are WONDERFUL!! We both snore, but much less since using these fantastic pillows. The only reason we both know this is because he got up to let the dog out and had to check to see if I was ok...wasn't snoring loudly! He used to wake himself up snoring...Sleeps through the night with no neck or back pain and minimal snoring. Best purchase we have made in 20 yrs of marriage!
Posted by Steve H
from Rochester, NY
on December 30, 2012
My wife was tired of this mattress after 6 months when it started sagging), and I thought it just needed more break in time. Suffered through it but now the sagging is about 3" on each side. Time for another mattress. Going to Prana.
We're sorry to hear about your experience. Have you been in contact with your retailer? If this is a situation where the mattress is defective, you can follow up on your warranty and exchange. We suggest contacting your retailer to have an inspector see the bed.
Posted by cindy l
from Burlington, ON
on December 30, 2012
I purchased this mattress a year ago from Sleep Country $2500 and it seemed fine at first. But within a few months I noticed back and neck aches and kept waking all night. I went away on vacation and slept amazing and then realized it was my sagging mattress. I called for the warranty but no one will return my call. This bed lacks the support and gets too soft very quickly and then the backaches start. We regret purchasing this mattress and will lost so much money after only a year! We just purchased the beautyrest black collection top bed firm with pillow top. I cannot wait to have a good nights sleep. If purchasing a memory foam buy temperpedic, their beds don't sag!
We're very to hear about your experience. We realize that you have purchased a new mattress and hope you are happy with your new model. If you still have your Savant, please contact us for assistance (https://www.serta.com/contact/). -Serta Mattress
Posted by Melissa H
from Crestview, FL
on December 20, 2012
Got this bed because it had a 25 year warranty and was comfortable at the store. After a few months back started hurting as the mattress contours to you and stays creating an uncomfortable sunkin hole you sleep in. So angry for the price I paid. I now have severe back pain and spine is un alined. Ive never had any injuries or back issues so its from the bed. Now I have to go to physical therapy twice a week. This bed has seriously ruined my life. I use to be active but now can barely get up in mornings. Spent $3800 to sleep on my couch! No one from serta has called be back even with my receipt and warranty. DO NOT buy this bed !
Posted by Kevin W
from Potwin, KS
on December 14, 2012
Picked this mattress up a month ago and absolutely love it. It starts out pretty firm like i was told from the store assistant manager but after a couple weeks its becomes perfect. Great bed for a great price
I am so dissapointed in my $2,000 iComfort bed and even more dissapointed in the level of customer service from Serta. I am playing by Serta's warranty rules yet after numerous calls and visits to the store where we purchased it, and two calls to Serta, my husband's side is still an uneven and sloped surface that keeps him awake at night and makes his back hurt during the day. I'm on the verge of donating it to whoever will pick it ip and buying a traditional mattress, all in the name of a good night's sleep. It goes to show that you don't always get what you pay for. Please be aware that what you experience when laying down on a store's sample mattress is not necessarily what will be delivered to your bedroom.
Posted by Christie S
from Ladera Ranch, CA
on November 23, 2012
I bought the iseries from Macy's in July. I was converting a queen size frame to a California king, so I had to measure the mattress. Cal. King is supposed to be 72x84. This measured 70x82. When they replaced it, again it was 70x82. When I contacted Serta, they told me it was impossible. They have quality control. Macy's replaced it again with no problem. Again wrong size. Sertas customer service was very rude. I spoke to several different people and they were all rude. To make a long story short, I have had 4 mattresses delivered- all we're 2 inches too short and 2 inches short on the width. I like the bed,but now I need to decide what to do.
Posted by Alan D
from Charlotte, NC
on November 12, 2012
After only two months, our King Serta Bellagio pillow top has two sag areas where we sleep, and now it is noticeably raised in the middle! We are a normal weight/slim couple and it's hard to get into the middle because we slope back down to the sagged areas!
Posted by Kathy B
from Belleville, IL
on November 7, 2012
I have had this mattress for about six months now. My first attempt a writing a review did not work, so I'll try again, and hopefully save someone from making the same mistake I did. First off, standard North American King Size beds are 76 x 80 inches. At the BASE, this mattress is close, but about 3 inches from the top, it angles in. So, the sleeping area, on top, where you actually sleep, measures more like 72 x 76 inches. Being 6'4", I have the first king size bed in my life, and my feet still hang off the end! Borderline fraud in my book. Funny the bed in the show room did not have that. This type of bed is called memory foam for a reason. It remembers exactly where you slept the night before, and keeps the indentation for you. Turning the bed works for one night, and one night only. Otherwise, once you get in, be prepared to stay in that exact same spot, exact same position, all night, every night. I can only relate trying to turn over in this thing as trying to roll up a sand dune. I actually pulled a leg muscle trying to roll over one night. Intimate relations with my wife are worse than the waterbeds of the '70's. At least then you had wave motion going for you. I'll leave that at that. In life, there are some things you want to be hot. Showers, coffee, hot tubs. Not your mattress. One of the selling points of this thing was the extra gel that kept it cool, comfortable. Not so. In the winter, this may be an advantage, turning the heat off when it's 20 below zero and staying toasty warm. The other 9 to 10 months of the year, not so good. I have to admit, I usually don't get taken this bad. I did this time. Trusted what I thought was a first rate company to produce a first rate product. $3000 and I sleep on the couch. And yes I contacted the store I bought it from. "You slept in it, it's yours".
I''m not sre if I'm still getting used to this mattress, my first night was good, and from then its slowly getting worse. I definately have THIS mattress, and it has the cooling gel, but after laying in it for a few hours I start to get really hot and find I'm tossing and turning to keep cool. my partner says that he is experiencing the same and we're really shocked after paying so much for a cooling mattress when we explained that we suffer from the heat. its definately hotter than out old spring mattress, and I keep wondeirng if we're doing something wrong, but we're just sleeping on the thing lol. I love the support and feel very well rested when I manage to sleep, and if I could stay in the same position I think I would get a wonderful nights sleep, but I just get too hot and have to move which is driving my partner mad. In the shop they explained that they've only had one complaint and that is of the mattress being too cold!!!! I wish that was my complaint. well, here goes night 4 and I'm dreading it. I spent all my savings and have been waiting for a new mattress for ages, I just feel a bit let down.
Posted by Eleanor M
from Houston, TX
on October 30, 2012
If 2 firm at 1st, get on bed once per day & roll from pillow end to foot end. I still believe in turning mattresses (not flip, but turn). Hoping this bed will last at least 15 years. Love the firmness.
Posted by Debra V
from Fond Du Lac, WI
on October 29, 2012
We took time and chose our set carefully for the right comfort level and this mattress started out quite firm but within weeks it lost its ability to return to shape, we now have a visible big high spot in the middle of the bed and sink down 6 inches on either side when we sleep. We both have spent more on chiropractors than for the bed and been in misery due to this and the fact you are sunk so low you cannot turn or get out of bed. I would think at the cost it would take longer than months to lose its shape. We bought this because of the 25 yr warranty but find we got no help and nothing done to correct our problem. Somehow I managed to lose my receipt so don't do that or you are out of luck, they will not help you in any way. If I could I would drag it down there and set fire to it on their doorstep.
Posted by Jane H
from Atlanta, GA
on October 20, 2012
If you like throwing away $3,000 - this is your bed. Feels like you're sleeping on cotton balls after 3 months. Foam breaks down. You'll be sleeping in a hole.. Want to roll over you have to climb up hill first. Like waking up at 2am drenched in sweat. You will love this "cool" foam mattress". 10 year warranty. Ha Ha Ha Ha.
We are very sorry to hear about your experience. It's natural for there to be impressions in a mattress after time, but if you think it's defective, please contact us for assistance (https://www.serta.com/contact/).
Posted by Jason F
from Omaha, NE
on October 19, 2012
My wife and I purchased a Vera Wang mattress for $2500 in April of 2011. It was less than 6 months before it started sagging pretty badly. We rotated the mattress as we were told to in their instructions, and it was still that bad. We contacted The Bedding Company in Omaha Nebraska to file a claim. When Robert (the owner of the store) came out to inspect the mattress he said that a stain on the mattress invalidates our warranty. He also yelled and screamed at me every time I talked to him. He had me so worked up that by the time I called Serta to talk to them about it, they were upset about my attitude. I guess they don't like to be yelled at either. The guy from Serta claims that they care if a customer is upset, but still insisted on hiding behind the warranty.
We were never given a copy of the warranty. There was a piece of paper that said that the receipt and the tag on the mattress were our warranty. The only thing that refers us to any sort of warranty is a small code on the corner of the tag that says W9. That's it. There's no label that says warranty code or anything. There's certainly nothing that warned us to seek out a copy of the official warranty. The Serta guy said 'some' stores don't give you a copy because it's available online. Then shouldn't it say that on the receipt?!
As far as I'm concerned, they lied and cheated their way to our money. I've seen numerous posts about this bed being bad in about the same amount of time. It seems that they never 'want' to honor their warranties. I read on a message board that they will look for a tiny little drool stain in order to not have to fix it. We'll never buy anything more than a standard mattress, and will make sure it has a cover on it immediately.
Shame on you Serta, and shame on The Bedding Company in Omaha, Nebraska!
Posted by karla r
from Kearny, NJ
on October 16, 2012
After sleeping in the same, cheap spring mattress for 5 years, we really enjoy the icomfort. The first night it was different. Since the mattress is new, it felt hard. But today will mark the 4th night sleeping on it and I must say I slept like a baby last night. The same goes for the pillows. They were very hard on the first night, but they are definitely softer now. My husband and I were having back pains from the spring mattress and neither of us has had back pain in the past few days. Mind you, we just bought a house and have been painting for the past week. Unfortunately, there are many mixed reviews about this mattress but from our experience so far we like it. It might be a different experience for you.
Posted by david f
from Ithaca, NY
on October 15, 2012
They say that the people that write reviews are those that either love or hate the product. Well, we are the ones that love it. I weigh 185 and my girlfriend is about 115. We have only had it for two months but we both rave about it. Although it may have become slightly softer over the two months, the change is hardly noticeable. It also started a bit stiffer than the one in the store but now is pretty close to what was there. However, we are glad we purchased the stiffer prodigy. Lower back problems have improved a bit but I didn't expect it to cure everything. The foam smell lasted just a couple days (as opposed to two weeks with the old foam topper). Overall, well worth the money. We were even happy with the salesman at Metro mattress that gave us a beautiful Amish frame for a good price. The price in the stores is fixed by Serta, but they can give you a deal on the extras.
Posted by Denise P
from Mount Pleasant, MI
on October 11, 2012
I bought this bed at the end of June and it is now October 11, 2012 and there are two definate inpressions where we sleep. The memory foam has done lost it's memory. For the money we paid for this high end matress it should have lasted 3 or 4 years before it started doing that. But if it is this bad now just think how bad it will be then. I'll be sleeping on springs in a hole the size of texas. Will never buy another Serta matress again. Oh sure it is covered under warranty but I have to go through the store to have it taken care of. That should come from the Company instead of making the store do all of the warranty work.
Posted by Kim P
from Lake Havasu City, AZ
on October 3, 2012
I almost went with the Serta I Comfort but decided to try this first since it had a similar cooling system. I'm so disappointed on how HOT it sleeps because other than that I love the comfort. I find myself all over the bed looking for a cool spot. This morning I found myself sideways across the bed.
I hate to do it, but I'm going to have to see if they stand by their guarantee of 120 trial period and if not completely satisfied you can return it.
Posted by Pamela J
from Greenville, SC
on October 2, 2012
This mattress has made me move it to the guest bedroom. My husband whose weight is about 180lbs and I my weight is 140lbs and after 18months the middle of the mattress has terrible lumps which had us waking up throughout the night in pain. We contacted Jeff Lynch where we paid over $1200 for this mattress, simply because Serta was suppose to be the best of the best, to get a replacement. They came out to our home to look at the mattress and measure the sag. We were told that we should hear something within 7-10 business days, well they called back about a week and a half later informing us that Serta said the sagging had to be over an inch and a half...the sag measures a little over one inch...this makes no sense, so we are stuck with a useless mattress that they manufactured and will NOT stand behind!!! I will never buy another Serta and I will discourage any and everyone I know to never buy a Serta.
Pamela - we are truly sorry to hear about your experience and we hope that we are able to show you that Serta takes product quality and customer satisfaction very seriously. We do stand behind our warranty. From reading your post, it sounds like you were working directly with your retailer, so we'd appreciate the opportunity to work with you one on one. Please email us with your contact information (https://www.serta.com/contact/).
Posted by K L
from Burnaby, BC
on September 30, 2012
This is our 5th bed that we have purchased and we had always heard about Tempurpedic mattresses being the best and most comfortable. The salesman was very educated with the details of mattresses and sold us on the new iComfort offering from Serta mainly because of the reduced smell and heat factor with these types of mattresses. Testing the two brands in the showroom felt no different. So we decided to go with the iComfort.
My wife was 9 months pregnant when we bought the mattress and she was hoping it was going to help with her sleep and sore back. For the first few months, sleeping on the mattress was great. I play soccer, and with previous mattresses, the day after a game or practice, I would really notice I would be quite sore with different aches and pains. The iComfort bed solved this problem and I felt great. My wife reported feeling indifferent.
Several months passed and I began to notice that the bed wasn't providing as much resistance. I felt as though I was sleeping in a valley of the bed. The middle of the bed felt like a hill and felt more resistant. By this time, my wife had given birth but she still couldn't tell whether the bed was doing anything better for her. It was getting more difficult to get out of the bed because of being sunk in more. I felt that the aches and pains that disappeared when we first started sleeping on the bed, had returned.
We are now at a year with this bed. With previous mattresses, we never used to wake up with sore backs, however, sleeping on this iComfort bed over time, we now are waking up with sore backs on a DAILY basis!! My wife has complained saying that she gets up sore and notices the sinking feeling on her side as well. We have contacted the store and they were supposed to inform a 3rd party to contact me and come out to test the mattress....I haven't received a call yet and it's been a week. I'll need to follow up with them. I'm not sure what Serta can do, but we are definitely unhappy with what this mattress has done to our bodies. It is supposed to provide resistance and support while we sleep. Judging by how we feel in the morning, the iComfort isn't doing its job!
Don't get me wrong, it feels like its comfortable initially and I can get to sleep, but the fact that we're now waking up with sore backs that we never had with previous mattresses is unacceptable. Beware! - Initially its good, but over time it becomes less resistant and like other reviews, it feels like you're sleeping in a sink hole.
We're so sorry to hear about your experience. I'm not sure which model you've selected, but it sounds like you may need a model that's a bit firmer than what you currently have. If you're getting that constant sinking feeling, it may be that the bed is too soft for your needs. If an inspector hasn't already contacted you, please reach out to us for assistance (https://www.serta.com/contact/).
Posted by Lori R
from Coaldale, PA
on September 18, 2012
10/17/12 update: I'm so sorry it's taken me this long to post an update. Yes, my mattress was found to be defective & the one split king box spring on my husband's side was also defective (purchased at the same time as the mattress). Boscov's was great to deal with... my husband and I are getting a replacement tomorrow (10/18/12)! We'll finally be sleeping in the same bed again.
Although the mattress was found to be defective, I do think the Prodigy is way to soft for my body. I laid on it in the store again and it felt very similar to my defective mattress. Since I was fearful that I would have still have back/ hip/ knee problems, Boscov's let us pick any mattress we wanted (had to pay the price difference of course). We chose to get two twin XL instead of a king mattress in case we ran into similar problems in the future. It would be much easier to change out one twin XL instead of a whole king mattress again. This also gave us the flexibility to purchase different firmnesses.
My husband chose the Serta iComfort Prodigy again because he really liked the plush feel of the Prodigy. I opted for a much firmer (more supportive) mattress, the Simmons Comfor-Pedic St. Simons. In the store, my hips/ butt sank into it about a 1/4 of the depth as the Prodigy. The St. Simons feels much more supportive than the Prodigy and I think that's what my body needs to alleviate my lower back/ hip pain. I did try the less plush iComfort mattresses (and really do love the way they feel) but I felt I still sank too far into them. I'm only 5'1" and 120 lbs so a bigger percentage of my body was "in the mattress" than someone larger. For instance, the top of the mattress landed higher up my husband's leg and lower on my leg (closer to my knee) when both of us were sleeping on our sides (which is probably why I was feeling knee pain and he wasn't)... but I'm probably over thinking it, lol.
The St. Simons is considered a "luxury firm" so it isn't a plushy soft like the Prodigy, it is a different kind of soft. More like a "firm soft" (spongy kind of like latex feels). I figure it's much easier to soften a firm mattress than to firm up a soft mattress. There will be a 2" height difference between the mattresses but I really don't care as long as I get a good night's sleep. Also, if I have to add a topper in the future to make it a little softer, then that will make up for the 2" difference. I'll post an update/ review after sleeping on the St. Simons for a couple of weeks.
Thank you Serta for your response, it's great to know that the manufacturer does care. I think you may have a glitch in your review system though? On 9/24/12 I received an e-mail stating, "Your review has been moderated and is live on our site." My review was posted for about a day and then removed. On 10/3/12 I received an e-mail stating, "Before publishing, we need to verify you submitted the following review." I clicked the link in the e-mail and received a "success" response on 10/3/13. I also did it again today 10/17/12 because I checked your website and I still don't see my review (FWIW).
Original Review (9/18/12):
Serta iComfort Prodigy mattress set was purchased for my husband (175 lbs) and myslef (120 lbs). The mattress seems very well made and was soooo supportive and comfortable for the first month, but then... in the 5th week we started sinking (like a hammock as another reviewer put it). When I lay on my side it feels like I'm sleeping on a hill, lol. Side sleeping also causes strain on my knees because my hip sinks way down and my knees sit on the top of the mattress. In both scenarios (on back and on side), I wake up with terrible lower back & hip pain because the mattress has lost the wonderful supportive qualities it once had.
I slept on the mattress for approximately 6-7 weeks of the 9-1/2 months we've owned it. Every couple of weeks I'd unsuccessfully try sleeping on the mattress again for a night. I always ended up waking after a few hours with severe back/hip pain and going back to our guest bed to sleep. It seems like I sink more and more as the night goes on. Maybe it's caused by the warmth of my body heat? Our room temperature is usually about 68 degrees (so it isn't overly warm). Although, I think I remember the salesperson telling us that room temperature wouldn't matter with this mattress. To the reviewer who has a really firm bed, I'll trade ya, lol.
Finally fed up with not being able to sleep on my brand new mattress, my husband called the store we purchased the mattress from to tell them of our situation. Thankfully they are sending someone out tomorrow to check it out. I can't wait! I'll post an update after they leave to let you all know if this is how the bed is supposed to break in or if we qualify for a replacement.
9/19/12 update: The gentleman came and took measurements of our mattress this morning. He said we will here back from Serta within 7-10 days.
9/25/12 update: A few days ago I submitted this same review on Serta's website. On 9/24/12 I received a confirmation e-mail from Serta that "My review has been approved." I went to their website and sure enough it was posted. I went back today (9/25/12) to see if anyone commented and it's gone! The only reviews on their website are positive reviews. Shame on you Serta. As a consumer, I want to read the good & the bad to make an educated buying decision. This makes me very leery about reading reviews ONLY from their website. Thank you goodbeds.com for providing a forum where both good & bad reviews are posted!
We are truly sorry to hear about your experience, and we would appreciate it you would let us know the results of your inspection.
As for our online ratings & review platform, we welcome all reviews that adhere to our guidelines. From the time a review is approved to when it appears online can take several days, and we will gladly check on your review to see where it is in this process. Please visit us online to see that we do publish a variety of reviews.
The iComfort Prodigy is one of the softest models we make. We have heard from many that they are very happy with this mattress, but for others it may be too soft for their body's individual needs. Comfort is an extremely personal thing, and what works for one when it comes to a mattress may not work for another. Your warranty covers manufacturing defects, but this is different from comfort preference. The inspection your retailer did will help determine the root cause of your problem and the appropriate solution.
For the other individuals who have posted here, you should contact our customer service department to determine what may be causing your issue. You can get this process started by emailing us (https://www.serta.com/contact/).
Posted by Debi G
from Fuquay Varina, NC
on September 17, 2012
I would recommend this bed to anyone that loves soft supportive beds. It's like the mama bear bed of all the memory foam beds I have checked out. It has great support as well. Every night when I get into bed, I smile and say "thank you God". I don't use the vibrate as it doesn't do anything for me but the adjustable is great for sitting up and watching TV. Once the smell goes away, I will give this bed a 5 star total. I have had my windows open and sheets off during the day, for a week. Plus ceiling fan. I have read that it goes away. I don't smell it when I am sleeping as the pillow appears to buffer it.
Posted by Mickie N
from New Smyrna Beach, FL
on September 15, 2012
Made my purchase on 4/26/09. This mattress was great for about 6 mo. it has been getting worse ever since. Sagging on both sides the mattress top is also separating causing it to wrinkle , and I wake up with a back ache 1/2 way through the night.. I hope the store will stand behind there product and let me exchange it. If not I will never buy another Serta.
Posted by olga m
from Yuma, AZ
on September 10, 2012
This mattress is so comfortable and it stays cool all night. It gives my back support and I have no more pain in my neck and shoulders when I wake up. This web page says there's no retailers here in Yuma Az but that's not correct. I purchased mine at the Mattress Warehouse on 24th st at a very nice price with in house financing.
Posted by joseph s
from Spokane, WA
on September 9, 2012
my wife and I have had this bed for 2 weeks now and it is not getting any better as the nights progress and they will tell you your body has to get used to the new mattress because you were used to the old one! this is not the case, the bed is still hard, has not changed in comfort level at all, toss and turn all night knowing we have to deal with it for a minimum of 30 days before the store or serta will even consider hearing from us at all as it says on the warranty info that they gave us, if I had to do it again i would not!! it is torture to have to wait and put up with a mattress that is crap!
Original Review (9/9/12):
my wife and i went to a mattressland over labor day weekend and spent 2 hours trying and deciding on the serta i comfort insight model, it was comfortable in the showroom go figure! any way we end up buying the insight because it was in my range, NOT! I was willing to spend more to get a good nights sleep. got delivery of the bed yesterday, the bed is hard as a ROCK and this is the blue model for softness!! it is so bad my wife had to sleep in the office in the lazyboy!! while i tossed and turned all night. i dont see this bed getting softer anytime soon. salesman said it should get softer in time?
This is my second Serta in 2 years. The first was their Latex Pure Response Energizing King size. After one year they warrantied it and I was convinced to upgrade to the Entrancement. Again after 18 months the body impressions are deeper than expected. I am again left to hope they honor their warranty.
Posted by lyndal C
from Bear, DE
on August 26, 2012
this mattress is very expensive, Im wondering what the difference is with the no name brands in BJ's etc.
After about 2 mths the foam has lost its hardness and has become very inconsistent with the density of the layers of foam. This makes my husband and my back ache. Even my knees are aching...there are like soft marshmellow sections within the mattress. The edges have stayed hard, and so too the centre but where we lie (and we are a normal to low weight) seems to be sagging...not that you see that, but lie on the mattress and you can now feel inconsistent density of firmness...soft in some spots and harder in others....NOT GOOD FOR SUCH AN EXPENSIVE MATTRESS .
Posted by Suzanne C
from Wilmington, NC
on August 26, 2012
We started out buying the king size Genius and absolutely hated it! Way too firm. We returned it after the evaluation period and got the Savant, which I believe used to be the Revolution. We've only had it a week, but it's great! I never wanted a memory foam as i have always been a pillow top fan, but this sleeps wonderfully. There was a stronger smell though with this model versus the Genius, maybe due to the fact there's more foam/gel in this model. I took all of the bedding off and let it air out for 2 days and that has helped, although I still smell a faint odor. I also don't think I'm sold on the cooling gel feature, but again it sleeps so good that doesn't matter.
Posted by Karen P
from Baldwinsville, NY
on August 17, 2012
Was very excited to get this mattress. The first thing I noticed when the wrapper came off was the fumes. It's hard go explain but it smelled like chemicals almost like a petroleum and gas. I waited thinking it would go away and it didn't. I called main office and customer service said put it in a room for two weeks with windows open and don't sleep on it. SERIOUSLY! I was also told it needed to off- gas to put socks on and walk on it to get the has to release faster. By the end of the day I had a burning sore throat, headache and felt nauseous. I had to go stay at my daughters. I called store and my salesman was wonderful and is taking it back and I picked out a new mattress. Call me crazy but I am not sleeping on anything that needs to off-gas. As for the comfort I never got to sleep in it but I am sure it's nice.
Posted by Karen W
from Bartlett, IL
on August 16, 2012
When getting a foam mattress i would suggest to start with a firmer one than what you think you will need. The adjustable base is great and a good investment.
Original Review (8/16/12):
Not worth the money huge disappointment. I've had my bed 8 months, now i am out looking for a new bed. Customer service said there was nothing they could do, suggested I rotate more often which doesn't help. If you want a bed that feels like a 30 year old spring matteres this is the bed for you. I have arthritis I bought it thinking it would help me feel better.
We are very sorry to hear this, especially since we've heard from many that own this particular model that they are happy with it. It may be that you need a different level of comfort to work with your body, and perhaps something firmer. We will be happy to help you and you can reach us via email (https://www.serta.com/contact/).
Posted by Alisa T
from Pearland, TX
on August 5, 2012
My husband and I love this mattress. We bought an entire house full of new furniture new sofas and all and seem to always end up watching tv in the bed because it is the most comfortable spot. After trips we are always so excited to get home to our own bed to get a good nights rest especially now that I am 8 months pregnant sleeping anywhere else is misery. There was a kinda chemical smell when it first arrived, nobody warned us of the need to air it out and we slept on it the first week thinking it was the new smell of our furniture but it wasn't irritating or harmful and it went away quickly. My husband weighs 250 lbs and in every other bed we have had he would gravitate to the center of the bed and I would fall that way making it cramped but with this bed we stay on our respective sides, it supports him and me if we want to cuddle I still don't roll towards him it is a great fit. This mattress has been the best thing we have bought for our new home. The only thing I can say is our bed has a flat frame built in and is king sized but the mattress is about 2 inches shy of filling it out. I'm not sure if the mattress is a smaller king or our bed is a larger king size but either way you can't tell with the comforter and all on so it really isn't an issue.
Posted by N M
from Santa Monica, CA
on August 2, 2012
This mattress is entirely too soft. My opinion is that the pillow top is too plush inhibiting proper back support. Everyone that sleeps on this mattress complains of lower back pain in the morning. Even though I was assured the memory foam would not trap heat, it does indeed generate too much heat at times. After 4 years of lower back pain, and my body forming an obvious impression in the memory foam, it's time to buy another mattress with a firmer feel. I'm angry I paid for a higher end mattress that has to be replaced in 4 years! Note to mattress manufacturers: designing fancier unnecessary options in mattresses ie: memory foam, latex, pillow tops etc., is only causing more confusion and discomfort for the consumer. We know it's just a way for you to mark up the cost of a mattress & deliver more to your bottom line. Infuriating.
Hello. We are very sorry to hear about your experience, and we hope to share some information with you that you will find helpful. All Serta mattresses are made with advanced support systems, each designed to provide your back and body with proper support. We make a range of mattresses, from very firm to luxuriously soft. If you choose a mattress that is not the right match for your body's needs (in this case, it sounds like your mattress is just too soft for you), you may find it difficult to get comfortable while you sleep. This does not mean that the support system in the mattress is not working; it is more likely that you need a different level of comfort to work with your body. For you, we'd recommend a plush or firm mattress versus the pillow top, since the softness from a pillow top which has additional comfort layers may not work for you. We do understand your frustration and if you'd like further assistance, please email us (https://www.serta.com/contact/).
Posted by Zulaikah S
from Hermitage, TN
on July 24, 2012
It sags, doesn't support you at all, have only had it for 5 months and is the worst bed I have ever owned. For a 1,000 dollars this bed should support you, but it doesn't. You can see the spots where it sags, I have rotated the sides I sleep on but that hasn't helped. I have a bad back and was told this was perfect for back issues.
We are very sorry to hear about your experience. Serta has a very stringent quality control program, and your purchase is backed by our warranty. It may be possible that you need a firmer mattress, where you feel less contouring at the surface, too. We suggest that you first contact your retailer to discuss your options. If you need assistance from Serta, we are happy to help and you can reach us via email (https://www.serta.com/contact/).
Posted by lisa k
from Belmont, MA
on July 11, 2012
This bed does not offer any type of cooling system. The cool gel is sandwiched in between layers. If you want to sweat all night, buy this bed.
We bot this bed at Bernie and Phyl's , we saw another type of bed (at another competitor's store) that had the cool gel system on the top layer and it actually feels cooler. Do not waste your money with icomfort. We exchanged it (if you call paying an addition $250 plus taxes plus additional cost of new mattress) for another traditional mattress that we don't really like but they had nothing else in our price band.
Posted by Laura N
from Tomball, TX
on July 8, 2012
The bed is much harder than it was in the store and does not conform to our bodies. I wake up with backaches almost every morning. There is also an indentation on my side of the bed. REALLY!! and we have only had it for 6 weeks. We are returning it for another brand.
Posted by eric b
from Grasonville, MD
on July 8, 2012
This bed is not for everyone and it is firm. I have two herneated disks in my lower back and I am in constant pain so finding a comfortable bed is difficult to say the least. This bed is amazingly comfortable. I had to return two other beds because they were not comfortable but the Genius is a keeper. I could not be happier. After reading every review possable on this bed I was scared about my purchase but I went through with it anyways. I am really glad I did because the bed is great. Don't believe all the bad reviews. I think the bad reviews are coming from people that sell tempurpedics and they don't carry the icomfort.
We have had our mattress for two months and we loved it from day one. No break in period of any knid, no off gassing. easy to move aound in, easy to get in and out, no movement for the other person. We have just came back from vacation in a 5 star hotel and couldnt wait to get back in our own bed.
Posted by Katharine J
from Washington, NC
on June 10, 2012
I bought this king sized mattress set originally in spring of 2007. It felt *great* in the showroom, and took a lot to convince me- as it was the most expensive one there. I believe in 'you get what you pay for', so I ponied up the $1500.00. It took 2 years for me to wake up in pain enough times to call the furniture store I purchased it from and complain. He acted as if he was doing us a favor, because he said Serta required there to be a 6" sag or impression for it to be covered under warranty. The mattress is only 9-10 inches thick to begin with.... Funny, but I just took the tags off to get the model # for this review, and Serta states 1 1/2" sag or impression..... If that is the case, we should be getting a new mattress every 6 months to a year from Serta, for the duration of the warranty, because it is well over a 1 1/2' hole I am/have been sleeping in. This time it has been 3 years, and waking up is a nightmare, and requires pain medicine to make it stop. Vera should have stuck to designing clothes, and Serta should have made a better mattress- Perfect Sleeper? More like a torture chamber with sheets.. This one is horrible. I would not recommend it to someone I hated.
Overall my husband and I are pleased with the mattress however it is a lot harder than the one in the store. We were assured that it would soften up, but it has been three months and has hardly changed.
I would also agree with the other reviewer that when the mattress was first delivered the smell of chemicals was overwhelming. I could not even go into the bedroom without being knocked over by the fumes from it. I refused to sleep on it until we aired it out, but we live in a condo downtown with no balcony this was really a big problem. I finally drug the mattress out onto the shared public terrace of the condo building to sit in the sun for two days. After we brought it back in it still smelled so bad I wrapped it in two mattress pads to try to cover the smell up. I still couldn't sleep on it without waking up in the middle of the night with my eyes and throat burning. I ended up sleeping in the other bedroom for about a month until the chemical smell dissipated enough for me to stand it. Amazingly enough though, my husband couldn't smell it at all and thought I was crazy. I really believe people have different abilities to smell like they do to with vision and it depends how sensitive your nose is. Nevertheless, I wish Serta would do something about the smell before shipping the mattresses out to the warehouse. It seems like an easy enough problem to fix and the repercussions to sales and possible health risks enough of an incentive.
Posted by Steve P
from Redding, CA
on April 14, 2012
If you don't weigh 200lbs the bed will feel like a brick, I slept on this bed for almost three monthes and experienced pain every night. When I stood on the bed it appears extreemly soft because all my weight is in one spot. But when by weight is distributed across the bed it is too firm.
Posted by Lou E
from West New York, NJ
on April 8, 2012
Hopefully it won't be $1100 down the drain and Serta or 1-800-Mattress will honor their pro-rated 10 yr. guarantee. this bed is all style, no substance. Like the other reviewers said, sure felt great in the showroom, but absolutely no support after a few months. We wake up with back pain regularly, not feeling ANY bounceback when we hit the hard part under the soft sagging top. Would rate this ZERO stars, but we were both taken with the mattress top fabric design, the only thing going for this POS bed.
Was comfortable for about a year, then it began to sag terribly. I can't sleep on my stomach with this mattress because there is not enough support in the middle anymore. The memory foam has completely collapsed under my hips, and I constantly have an ache in my side when I get out of bed. The sag is not noticeable when you look at the bed, but when you lay down, your hips sink almost five inches into the bed! We're already looking to replace this mattress after only four years of use. Bad purchase!!
Posted by bob a
from Jupiter, FL
on March 27, 2012
After only 3 months our new serta mattress began to sag under us. the resulting hump in the middle can be seen 50ft away! Serta "inspector" comes out to inspect, but instead of using a straight edge level to measure the sag, he lays a string over the hump and finds no defect. I could lay a string over my dog and by serta"s standards he's not there. If you see the string come out, you know you're not going to get justice!
Posted by Melissa C
from Albuquerque, NM
on March 20, 2012
After sleeping on the bed for 3 nights I was ready to return it no one ever told us about the "air cells" in the mattress the bed was rock hard! I called in and the rep said I needed to "walk" on the the bed to break it in or have my kids jump on it. After a few months of dealing with this super hard bed I called in and had a Serta rep fly out and check the bed he said there was a black pen mark on the underside on the mattress so they would not check for defects in the bed untill we had it cleaned so needless to say I dont have the time to fight we Serta over this very over price uncomfortable bed so I stuck with it. I would not recomend this bed to any one.
Posted by Helena B
from Washingtonville, NY
on February 22, 2012
The mattress was just delivered today. February 22, 2012.
The noxious smell is overwhelming. I hope it goes away. I am glad we have some mild February days because I have windows open creating a cross-ventilation. Can't imagine putting it in a room with only one window because of the odor. It irritates my throat.
I purchased the Twin XL adjustable "Revolution" model.
The sleeping surface seemed narrower than it should be, 38". It is actually 36" wide, 2" less than it should be. And instead of 80" long, it is 78" long, 2" less than it should be.
Perhaps the mattress narrows at the top for structural support.
But in that case, it should start with a wider base, so that the top will be a full 38" wide.
Unfortunately the store, very reputable, did not have the Twin XL model on the floor so that I could find this out ahead of time.
The massage option is a joke, very noisy and vibrates the floor. I asked for a no massage option - not available. So I paid for the massage option because I had no choice.
They do not offer a full size in adjustable beds, which I wanted. Only Twin XL, Queen, King.
Be careful when buying the adjustable model.
You can return the mattress, but not the base, which costs more than the mattress.
Time will tell with the comfort, and the noxious odor.
Posted by Desiree S
from Callander, ON
on February 1, 2012
We bought a King Size Serta Trump Mattress and within 14 months it had an inch and three quarter body impression! My husband and I are neither obese people. We did not qualify under the warranty for a replacement mattress because of the fact that I cut off all the excess tags on the boxspring; they were a nuisance to look at. What a mistake that was! So I will not be dealing with this corrupt company ever again! I thought a receipt was all you needed!
Posted by Eileen B
from Wyncote, PA
on January 1, 2012
My husband and I purchased our first foam mattress, excited about the comfort and lack of motion sensitivity. Upon delivery of our Serta iComfort Insight, we noticed a noxious odor once the plastic came off the mattress. We were told by the delivery men that it would go away by nightfall. . . Well, it did not, and we spent every day airing the room (in cold weather), washing the sheets, walking on the mattress to release the odor, and, to no avail. I have a sensitivity to chemicals, so I was taking precautions with my meds every night before going to bed. When I spoke with the Serta rep he said that they recommend leaving the mattress in an open airy space for 2 to 3 weeks before sleeping on it. . . Hm, no one in the store told us that! When asked what chemicals were in the mattress, he said it was proprietary info. After telling him I would make a video for utube demonstrating the processs needed to sleep on the mattress, he put me on hold and then came back with some info - boric acid, which, according to him, is also in apples that we eat every day - so safe! Does he realize that it is also in rat poison? . . . We continued to vent the room, wash the sheets, and use our ionic air purifier for a month. I kept waking with a clogged head, sinus drippage, and then I started getting leg cramps in the middle of the night. Our retailer took the mattress back after a month, and we exchanged it for a Simmons foam mattress, which we were assured did not have an odor. . . It does. It's going back.
Eileen - sorry to hear about this issue you experienced. We can assure you that all Serta mattresses are 100% safe for our customers, our employees and the environment. There are no harmful chemicals used in Serta mattresses. We would be happy to put you in touch with our head of engineering for a more detailed discussion about how our products are made as well as your specific situation so we can put your mind at ease. We do hope your retailer was able to assist you in getting a replacement mattress that works for you. If you'd like to discuss this further, please email us with your contact information (https://www.serta.com/contact/).
Posted by Roger C
from Fort Meade, FL
on November 9, 2011
The Prodigy mattress is pathetic! I weigh 260 pounds and in 5 weeks my Prodigy Queen turned into mush! In the store and for the first week it was wonderful. My back loved it! I changed sides every 2-3 days to equalize wear but it still turned into mush in 5 weeks. This bed now sleeps like a hammock. If I sit on the edge of the bed it collapses to 1/3 of the normal thickness. How's that for support? Getting out of bed in the morning is a chore. It's like crawling out of a hole! DO NOT BUY THE ICOMFORT PRODIGY IF YOU WEIGH OVER 100-125 POUNDS! My dealer is going to replace it with the Genius (firmest icomfort they make) under the 120 day replacement plan. Serta is being cute and is going to allow me the sale price on the Prodigy and charge me full retail on the Genius, effectively picking my pocket for $225. So much for the the 120 day replacement plan!
Apparently all memory foam mattresses soften with use so it is wise to buy firmer than you think is necessary.
Date Purchased: 11/2011 Price Paid: $2274 Recommend: No
Hello - we at Serta are sorry to hear about the problem you experienced, but we are glad to hear that you are able to switch to a firmer model. We'd welcome the chance to speak directly with you to see if, perhaps, the specific model was too soft for you and to understand your shopping experience versus your in-home experience with the Prodigy. If you'd like to discuss this further with our customer service staff, please email us (https://www.serta.com/contact/) and we'll be happy to help.
Posted by Mary B
from Crystal River, FL
on October 24, 2011
I love this mattress set! I work on my feet all day, and used to get up and and my feet and back would hurt and be stiff for several minutes. That changed the first night sleeping on this bed! I was unsure about the two different comfort sides, but find that i like having the option and use both sides as needed. Have had it for almost a year, no problems or issues.
Posted by Debbie R
from New Lenox, IL
on October 13, 2011
I have three autoimmune disease that can be painful. I love this bed and cannot imagine sleeping on anything else. I am in pain all the time and at 50 that is tough. I would wake up several times a night with leg cramps, back and hip pain, but now I have slept every night for two weeks through the night . No more waking up in pain. This bed has given me the chance to rest and be pain free which will help my body heal.
Posted by sdf s
from Cayucos, CA
on October 5, 2011
So it turns out my comfy new Serta mattress was only comfortable for two years, and has gradually been getting less and less comfortable.
No problem, I paid big bucks for the 10-year warranty, right?
Wrong. The warranty "inspection" doesn't test for the things that make a mattress servicable; ie, it doesn't test for comfort. The "inspection" seems like a sham to abet their denial of any warranty claim.
Posted by angela m
from Devils Lake, ND
on September 23, 2011
My husband and I have fallen in love again, with our mattress!!! My husband sleeps very hot, with the Icomfort he is no longer waking up sweating. The mattress cradles your body in all the right ways. It is worth every penny!!! We recommend this mattress to everyone we talk to.
Posted by Betty H
from Robertsdale, AL
on September 3, 2011
I purchased what I was told was the top of the line Serta memory foam mattress. I had wanted to purchase the Tempur Pedic mattress, but was told that this mattress was much better. I paid over $1500 for this mattress and was given a 90-day comfort guarantee. After 3 nights of sleeping on this mattress my back was killing me. I went back to the store to complain, but was told that nothing could be done for at least 45 days. The salesman told me that my back hurt because I was not used to sleeping on memory foam. I returned to the store several times after that, but was always told to come back and after 45 days and they would exchange the mattress. When I returned to the store after the 45 days, the original salesman had been fired and I was told that there was nothing that they could do for me. I got rid of the mattress and when I took it off the bed all the insides dropped to the bottom of the mattress. The foam had just disintegrated. Now I am just out the $1559 I paid and I had to purcahse another mattress.
Posted by Rochelle C
from West Memphis, AR
on August 22, 2011
The box spring is nine inches tall and mattress 13 inches tall. From steel frame support on floor to top of mattress totals 28 inches. I should add that there is probably nothing wrong with a pillow top if it were cotton or poly cotton fill, but this one contains polyurethane foam which from its characteristic in this bed, acts like Memory Foam. This stuff does act like a heat sink and holds the heat.
Original Review (8/22/11):
Thanks for letting me write this review!
My husband purchased this set used from another co-worker who was moving. This fellow bought it as new and as a guest bed. The manufacture year is 2008-Batesville, MS. It had never been used. I don't know what my husband paid for it,but I think it was $300.00
It was difficult getting used to the height. The mattress itself is nearly 13 inches deep. If we get older and have physical disabilities, we won't be able to get into this bed. It looks quality, both top and boxspring. It came with a five leg metal support frame. Main problem is after you lay down, within about ten minutes what feels oh so comfortable starts making you warm, and then too warm and this continues until you start sweating. My husband and I are average height, and this was our first Queen set, as we have been using a Regular set for over 15 years that is still in great condition, by the way. I ended up getting up and going in the other bedroom to sleep to cool off. You would need the bed to yourself to be able to roll over to a cool spot just to cool off. It doesn't matter whether it is hot summer or cold of winter, the foam euro top ruins this bed due to this heat sink factor. So, time to find a new bed that is flippable and without any memory foam or pillow top of any sort. This one is not flippable, even though we did flip it to be able to sleep on the no-foam top side. My husband couldn't do this as it was then too hard and he ended up going int he other bed to sleep. I almost wish I new how to do upholstery as to save money, I was seriolsy thinking of how to remove the topper that is sewn on. Maybe in the future they should make these removable. Serta needs to stick to making mattresses that can be flipped as this is part of the maintenance process. My older bed is in great condition because I flip it and then turn it every two or three months as is directed on the label that came with it.
Posted by Clay B
from Fulton, KY
on August 12, 2011
I absolutely love my Perfect Day Taurus. I have lower back problems and after years and several different mattresses, the Perfect Day has provided me with the best night sleep I have ever had. I no longer wake up in the morning all kinked up and sore. Thank you Serta!!!
Posted by Lauren A
from Scottsdale, AZ
on June 13, 2011
First, DON'T shop at SLEEP AMERICA. Once they have your money, its hard to get service. The Serta mattress/box came too high and WE had to tell them about a low profile box springs. Then they forgot to schedule the switch. Then, two months later, the mattress failed with dips and one side totally collapsed. We had to wait one week for an "inspector", then we had to dog Sleep America to take action. Nothing settled yet and our backs hurt. Recommendation: don't let them take your old mattress. It may be better for the time being and at least you can get a night's rest.
The best bed in the whole wide world !! It's in the "perfect" category. I fall asleep within minutes, stay asleep all night, and wake rested. No aches, no pains. So much back support, you feel your back relax and tension disapears... I actually thank God for my bed each night.
Posted by Nancy L
from Crivitz, WI
on April 18, 2011
We are so disappointed with this pillow top bed. It is too hot, there is no support in the middle of the bed. We slide down into a deep hole in the middle of our queen. Our store gave us no support, so will call Serta directly to get some answers!!!
Posted by Larry K
from Temple City, CA
on March 24, 2011
There is absolutely NO way to stay on this bed. Faulty deign or not 1st quality. I spend nearly every moment trying to NOT end up on the floor. Something that you would have to experience to BELIEVE! Leeds and Serta will not honor a Brand New Purchase! Buyer Beware!
Posted by Missy b
from Louisville, KY
on February 6, 2011
This soft, cushy matress seems just right to this Goldilocks, so overall I would recommend it. With a nice plush pillowtop, it feels like falling into a cloud. However, after reading some of the other posts, I hope this doesn't start sagging. It is already showing some indentions after only six months of use, but it is still comfortable. I will be very sad it if sags!
Posted by Nancy C
from Providence Forge, VA
on February 6, 2011
New line of mattresses with Serta. Came in to look at a lower cost memory foam but as soon as I tried the Paula Deen Lady Bird I was hooked. Looking for a mattress that would give hip and back support since I am a side sleeper, and was very impressed with the Paula Deen Line.
Posted by Brian S
from Plainfield, IL
on January 29, 2011
Absolutely horrible. Purchased be from American Mattress in Oswego, IL. Literally carrying bed to the curb on Monday AM as my new bed is being delivered by Costco, who will stand behind their product. Bed was comfotable for 3 months before deteriorating into a bed with 2 body impressions that cause aching back. American Mattress offered to credit 80% of the mattress if I bought a $3,500 tempupedic. Very poor product made by Serta, very poor support from the company who took my $2,000.
Posted by Michael B
from San Antonio, TX
on November 23, 2010
I bought this mattress is AZ at a military AAFES store. It was a great mattress and slept well for about 6 months. After than the mattress began sagging on both sides. You could feel lumps in the middle 1/3 areas. I called Serta and they requested pictures and the tag information rather quickly. After submitting the information, they sent a specialist out to my home. He took measurements and laughed saying he had never seen a mattress go THAT bad before. 3 1/2" depressions, and the mattress cover itself seemed "detacted" from the internal parts. After he left, I waited a few weeks and nothing. I called Serta customer service as well as AAFES and both seemed to be clueless that I even exsisted. I provided my case number and finally was told my case was closed as non-warrantied. I was told it was because I failed to provide enough "proof of defect". I was beside myself! I asked for a supervisor and was told then that I failed to provide pictures of my mattress and they wouldn't send a specialist out until I did. I explained they had alreay BEEN out and measured. They said there qas no record of this. I had to start ALL OVER! I went through the whole process again. Meanwhile I sold my bed and was waiting for the new bed to arrive (special order) when the specialist arrived at my house. The mattress set was on the ground while awaiting the bed. The specialist immediately told me he was voiding my warranty for this. Serta required the set to be "property supported by a railing system". I showed him the pictures of the mattress set on the bed and explained that I had JUST sold it less than a week ago. He said it didn't matter - what matterd is what HE saw. So now I am shopping for a new mattress to replace it without benefit of a warranty exchange because my mattress at off a railing for 17 days - even though I had pics of it ON the bed, and the claim was made whil eit was on the rails and the first specialist failed to file correctly. Thanks Serta!
Posted by mike b
from Cottage Hills, IL
on November 18, 2010
This is the worst mattress ever. It was comfortable for about 3-4 months, then it started developing a rut in the middle. I am a single guy and the only one who sleeps on this mattress. It kills my back now. I have had to sleep in my spare room on a no-name mattress that is much better, even after a year.
Posted by Glenna P
from Surprise, AZ
on November 10, 2010
At first the bed was very comfortable but after sleeping on it all night my body hurt all over. At first I thought it was me until the HOLE began to appear. I called RC Willey and told them about it, they sent out an inspector and they declined replacing it then 10 months later I couldn't take it any more and they sent out another investigator to evaluate the bed. Serta is giving me full credit to purchase another Serta mattress of my choice.
Posted by catrina t
from Lyndonville, NY
on October 20, 2010
I went with the latex mattress after extensive research and wanting to get away from inner spring mattress then trying it out in the store. It was great at first, meaning a few months. After that I started to notice the center of the mattress would not spring back and left a permanent indentation about 3" deep. This has become worse as time has gone by and I'm waking with awful back pain. I contacted the company but they told me I had to contact the store! Then there is a huge charge to pick up/and deliver for repairs. This has a 30 year warranty with the first 10 years non prorated so I suppose the pick up/delivery charge is their way to make more money. This set, queen, cost $4.000.00!! In case you're wondering, No, I'm not an extra large person that caused this mattress to sink. I'm 130 lbs and am the only one sleeping on this set. I'm livid! I'm contacting the store this week and can't wait to see how they handle this.
Posted by craig t
from Murrysville, PA
on October 19, 2010
I weigh 190lb, and sleep alone....within 6 months I noticed serious sagging in center of bed where the saleperson pitched about alll of the support and the double springs,blah,blah,blah. Well I will tell you it feels like they forgot to install any springs, there is absolutely no spring back whatsoever....I wake up with terrible low back pain, and my girlfriend refuses to sleep on it due to same issues. What a horrble product and waste of my hard earned money...stay away from this product.
Posted by Jeff G
from Annapolis, MD
on October 11, 2010
The last 2.5 years have been down hill from there!.... literally. The depressions in the bed on both my wife's side as well as mine are 2+ inches deep. We had a mattress specialist come measure and take pictures. I'm 175 lbs... an average sized person... My wife is also average sized person. The ridge running down the middle of the bed was enormous! We rotated the mattress regularly, the support structure is what Serta gave us... unforutunately, I have not had a good night sleep in years. My wife and I both seek out the living room couch rather than spend a night on a Serta Perfect Day. I would rate it a "Do Not Buy" for certain.
Posted by Brennen A
from New Iberia, LA
on October 3, 2010
I hate Serta beds!!!! My parents brought me a bed that had the Serta name brand on the label. I did not feel the pain until just a few weeks ago. Now, I wake up in pain, and the wheels that comes with the bed had came apart already. I will ask my doctor if a mattress like this is a good one this week when I go. If he tells me no, then my parents will have to spend some more money and get a Tempur-Pedic or a Sleep Number.
Posted by cindy m
from Parksville, KY
on September 9, 2010
My husband and I purchased this matress/boxspring set in our local serta store after carefully trying it out. It felt wonderful in the store.....firm yet conforming to your body then once you got up it went back into place. It seemed perfect, however, after about 2 weeks one of the corners swagged so bad that you would roll off the bed. They did replace the bed with a new one and it seemed to be much better but after 7 months of this new one there is much more sagging on both sides and much more than the 1 1/2 inches they allow. This bed will not last 20 years...my husband and I wake up with horrible back pain and we paid a fortune for it. I don't have any complaints about the store we purchased this from but more think that the Serta company needs to redesign the mattress.
Posted by Megan B
from Albany, NY
on September 1, 2010
I am sleeping on a more comfortable mattress then ever before and yet softer, my back pain is going away. The service was great, wasn't too happy about the 20 dollar removal fee, but beggers can't be choosers.
Posted by kim p
from Ellicott City, MD
on June 17, 2010
This king size firm mattress lasted a year, maybe. We now have almost 2 inch indentations on both sides of the mattress. My wife weighs 120 and I weigh 195, so explain why this happened. So after five months of dealing with their idiots at customer service I am told yes your bed is defective; however, since there is a small coffee stain on the bed your warranty is void. They know the bed is defective and yet find a way out, ridiculous. I hate this company and these beds.
Posted by Peter H
from Chevy Chase, MD
on March 16, 2010
I can't say that the Perfect Sleeper quite lives up to the billing, but it is not bad, really. I have had mine for eight years now, and it still is quite a comfortable sleep, though I am starting to sense some sagging.