Goodbed.com

First mattress sent was the wrong one. Next mattress wrong size. Next one not the one on the invoice. Then they didn't want to exchange it but said that they would.Sent someone to take pictures of mattress to be sure it was clean. Only took pictures of labels. Waited another day for them to come take pictures of the entire mattress...no one showed up. Never an apology to me for that. They finally came and got the pictures a few days later. I bought the first mattress on April 19th. Today...August 23, I went in and selected another mattress. I had originally picked up the first mattress instead of having it delivered to save money. When you are exchanging a mattress they make you have it delivered and charge $50. I asked them, since I had never ever had the mattress that is listed on the invoice and the length of time that it has taken for them to get this settled..the fact that they have given me three incorrect mattresses...to please waive the delivery charge. They said that they wouldn't. Wonder what I will get this time???

I purchased a queen sized mattress for my home a few years and happened to stop in at this store. So glad I did. The customer service was impeccable as well as the selection.

Recently I had an issue with my mattress, so I called to see what I could do about it. They were able to take care of it, since it was still under warranty, and in a very timely fashion.

Without a doubt, I will be buying my next mattress from this store and recommending it to my friends and family.

I came in the store, after only doing a small amount of browsing elsewhere, and was completely opposed to Tempurpedics. The manager of the store was so knowledgeable and helpful he completely changed my mind about them. He showed me other options (pillow top, latex, and memory foam) while informing me about specifics and features of the mattresses that other stores didn't know. By the end of my experience I was sure of what I wanted and I am still happy months later with my Tempurpedic. No buyers remorse, only happiness. I send everyone I know who needs a mattress to see the helpful staff at the Harbison location of Mattress Source.

In today's world that is quick to bad mouth a company, I felt the need to express the wonderful experience that we received from Mattress Source. My wife and I visited the store on Harbison Blvd. and dealt with the manager, Ryan. The selection to choose from was more than enough and he educated us completely on the different brands and models. After visiting the other mattress stores in the area, we found that the price and the service that we were given by Ryan were absolutely the best. The delivery people were very professional and we love the new mattress. I would highly recommend Mattress Source to anyone interested in purchasing a new mattress.

I stopped by this store after a doctor's appointment in Irmo. I am not interested in buying a mattress until the beginning of the year. I am interested in the Tempur-Pedic. I told the saleman this and because I was not interested in purchasing that day he didn't want to help me or offer information. Another lady came in 10 minutes after me and he was pouring information all over her. I was mad and offended. I left and went to A GoodNight Sleepstore after leaving here and the salelady was overjoyed to pour information out even though I wasn't interested in purchasing that day.