After much research & reading multiple mattress reviews, I decided an air bed would be the best option, for my back pain - as well as my husbands & my differing opinions on bed firmness. We purchased the Air-Cell mattress and have been using it for around 4 months... I'm actually sleeping through the night now, without waking up from back pain! I can tell you that I was in pain for more than a year and nothing provided any lasting relief - until now! We were pleased at the simplicity of the set-up, instructions were easy to understand, controllers are easy to work, like the natural materials used, and being able to adjust the firmness has been great - we love this bed!
After we spoke with Tommy, we have nothing but good to say about his customer service. He listened to us, went to bat for us, and did more than we expected to correct the problems. Thank you for great customer service, Tommy. We really appreciate your help.
Original Review (1/23/12):
Bed Leaked within months of purchase. We've taken it back only to have them charge us because the valves (which have broken several times and they admitted have KNOWN problems) continue to break. Of course this was never covered by their fake warranty. I say fake because it is worthless.
great in the beginning. even talked two friends into buying one. best sleep i ever had. three years later it begain sagging. seven years later the company barely acknowledges my e-mail or phone calls. I am yest to see a refund or replacement. not worth the $3,000 i paid for two adjustable beds.