Saatva (which means "truth). Our belief is that people can make an intelligent mattress buying decision without high pressure or a phony sale. Our extremely efficient online business model allows us to sell our luxury mattresses online for so much less than our competitors who operate stores. It's clear that more and more consumers are becoming e-commerce savvy. Through our world class e-commerce site, we are able to make all the necessary information clear and precise, so you can take your time and shop at your leisure. We have made buying a luxury mattress easy. At Saatva, you receive a 30 day home trial, with no pick up fees, no restocking fees. The only cost you would be responsible for is your original delivery fee. This is the friendliest return policy in the luxury mattress market. Retail stores continue to charge excessive fees inclusive of exchange/restocking fees and pickup charges for returning a mattress. E-commerce businesses generally have better return policies, so we must exceed your expectations. That's our philosophy, and that's what we do every day. Buying online is simple, smart and efficient.
Additionally, please know we take great pride in our ability to build the best mattress available and that each Saatva mattress is handcrafted in America. We select the best mattress manufacturers in America that service our local distribution areas to craft our proprietary product.
Posted by Ron
from Swansboro, NC
on February 25, 2014
Our New Saatva Luxury Firm arrived about a month ago. We had been sleeping on a 10 year old Simmons 4x firm which suited us well for many years but more recently found it feeling too stiff for middle age. Time for a little plushness as we disagree with the firm mattresses equating to better nights of sleeping and I am a man north of 340 lbs! We shopped for awhile and settled on a Simmons World Class Recharge, feeling that Simmons had served us well in the past. First thing in the morning I called the company and asked to have it removed. It took a week to get it out of there and I was I sore. We pumped up the air bag and started shopping again and that is how I found Saatva. I read hundreds of reviews and talked to customer service and chatted over and over. I finally I coughed up a credit card and that was the end of it. In about 17 days it arrived. I slept like the dead the first night and then it took a few more nights to get adjusted to it but I have a sleep disorder so it is tough for me. After a week or so I found it to settle in for me. It's hard to describe it's comfort it is like a soft marshmallow on top but you don't sink in too far like a memory foam, it has a firmness below the cushion layer to hold you up well and it is way better than any pillow top I have tried. It is very cozy as it snuggles up to you. Whatever position you use, it seems to be friendly. I have no numbness or tingling any longer as with the old bed and It doesn't aggravate my bad shoulder while laying on my side. It is something to look forward to getting into. I enjoy it very much and feel it appears well made as in the spirit of yesteryear when mattresses were solid, heavy and lasted for many years. I look forward to many years of comfort ahead. I feel confident that Saatva will stand behind this product for me as I have no reason to doubt their integrity. They have been most accommodating throughout this whole process and have had no problems with going the extra mile to see to it that we were satisfied. Thank you Ed Brians of Saatva I hope everyone's experience with Saatva is as pleasant as ours!
Posted by Dennis
from Forest Hills, NY
on February 16, 2014
In today's world, most often we come across many reviews that is based on one factor, the product itself and as long as the product meet our standard then everything else from management to the people behind product and their passion of making sure the every single customer is truly 100% satisfied is forgotten or we just simply don't care. MY REVIEW IS NOT BASED ON JUST HOW MANY STARS BUT BASED ON FACTS THAT EVERYONE SHOULD KNOW. As businessman and individual who always believed that a successful company starts from the foundation and rarely found companies that still believe in same standards with relentless devotion to their product and more so the satisfaction of their customers, came across a company that exceeded my expectations SAATVA. A company that does not have single showroom nor misleading ads and yet so successful for one reason and one reason only, HONESTY, PASSIONATE, PRODUCT THAT WORDS CAN NOT DESCRIBE THE QUALITY UNLESS YOU ACTUALLY TRY AND MOST OF ALL MANAGEMENT AND EMPLOYEES THAT TRULY STAND ALONE. SPECIALLY MR. ED BRIANS When I originally read the reviews I thought to myself this is not real, how can there be so many superb and great reviews after reviews from product to people behind the product UNTIL, I actually contacted them and spoke to Mr. Brian's and I was amazed of how honest, genuine, caring and friendly this gentleman is. I spoke to him for more than half hour which is unheard of and not once he tried to sell his product and at end of conversation we became great friends and it was actually myself who insisted of buy the mattress without any hesitation and let me just say that I went to every showroom in New York to try mattresses, different brand and feel and all I got was sales pitch from them EXCEPT SAATVA. I was looking for most luxurious mattress out there and tried many brand and prices from $1,500 to $6,000 and non made me satisfied UNTIL , I received my FIRM LUXARY KINGS SIZE MATTRESS FROM SAATVA. The first delivery attempt was an error made by delivery company and not saatva and Mr. Brian called me immediately and apologized on behalf of delivery company and made sure new mattress would be delivered on my time schedule and 15 min. Later I got called from delivery company management with apology again which was not necessary and they went out of their way to make sure I was satisfied. But let me just say that when I received my mattress and all I could of say was WOW, WOW, WOW. and that was only half of it until I actually slept on it the first night, I woke up next morning at 10am and didn't want get out of bed. Do not let price fool you, I tried $6000 king down mattress and didn't come remotely close to SAATVA, and by the way which mattress company actually gives you guarantee or have program for years ahead to buy new one at discounted price?
All I can say is as an individual who had no ties to this company nor did know anyone there prior to purchasing the mattress, THIS IS ONE COMPANY THAT I PERSONALLY WILL GIVE THEM 10 STAR rating and if you are in market for new mattress, do yourself a favor and don't waist moment on other brands and showrooms, CALL SAATVA AND HAVE THE PLEASURE OF SPEAKING TO ONE NICEST PEOPLE I ENCOUNTERED IN MY LIFE, MR. ED BRIANS and you will understand why after speaking to him, and all the people who work in company are truly amazing people so kind, honest, and devoted to their product and I am proud to say that still product made in U.S.A. is best in the world.
Posted by louise a
from New York, NY
on January 18, 2014
this mattress is simply the best. Getting into bed that first night was heaven. The only thing better than that was waking up the next morning. I would encourage everyone to lay on your back the next time you get into bed. If you feel a space between the curve of your back and the mattress get on the phone and order a Saatva.
I have a hip replacement. Everyone with a joint replacement knows how much it hurts to lay on the side of your replacement. This mattress has just the right amount of give so that you have complete freedom to sleep on any side you like. Also, I must mention how professionally the delivery was handled. The traffic in NYC a few days before christmas is insane. I was given a four hour window for my delivery. I received a phone call 3 1/2 hours into my given time to tell me they were running a 1/2 hour late. I have never received a courtesy call on a late delivery. The delivery men came exactly when I was told they would arrive. The en were wonderful, polity and put everything back in it's place after they placed the mattress on my bed.
There are no cons to this purchase! It's simply a perfect company that sells a perfect product.
Posted by Jeannie B
from Lake In The Hills, IL
on November 6, 2013
I have a real problem with my new mattress. My 80 lb greyhound loves it and we can’t keep him from jumping up on the bed in the middle of the night. Every night he jumps up, we make him get down....he waits until he knows we are asleep....then he jumps back up and steals the covers and tries to push us off the bed. With our old bed, he would just accept that he couldn’t sleep in the bed, but he LOVES the new Saatva so much it is impossible to keep him off of it. We have had our new bed for almost 3 weeks and we absolutely love it! My in-laws bought one just last week because our raves! My cousin is going to buy one soon and 2 of my friends plan to in the near future as well. We need Saatva to make dog beds, so Mugsy can have his own!
Posted by Ross S
from Austin, TX
on October 31, 2013
I live in Austin and was surprised I had never heard about Saatva before. I read all the reviews, liked what I saw and decided to take the plunge. Heck I had bought so many other things online, why not a bed? It was delivered yesterday (10/30), so we've only slept on it one night. But we had some big storms roll through here last night and we slept right through them, so if that is any indication, we should be in for many more comfortable nights ahead. So far the whole experience has been outstanding.
Posted by Glenda G
from Kirkland, WA
on October 16, 2013
I really had an superb experience with the Saatva company from the time I went on line, a very convenient way of shopping mattress ,in 24 hours had a call from Ed Brians was honored to be able to speak to the CEO a quick and productive conversation.Then when the mattress delivered they were on time as what scheduled.So as we got the mattress I could smell a crisp ,clean,luxury and as laid on bed I felt how comfortable and supportive on my back and my joints being having an RA.My husband too was very satisfied ,He loved it being too Plush Soft ,excellent support throughout .Again to Ed Brians and Staff you did it , delivered an excellence of service . We will recommend the Saatva Mattress to whoever very particular how it was made with high quality materials and Love .
Posted by Lisa L
from Phoenix, AZ
on September 30, 2013
I'm the rare person who had a service issue with this company. I had to wait patiently for my mattress, but it was worth the wait. Once the principals were informed, including the manufacturer, they stepped up and took care of me, especially Ed Brians of Saatva. It feels as if 100 hands are supporting every inch of my body. I sleep incredibly well and deeply and wake up without knots or kinks. We have had it less than 2 wks, but it feels as if my neck and back pain are resolving and that was the main reason we bought this. I will continue to recommend this company and its product.
Posted by Mark R
from Muskego, WI
on September 30, 2013
The product itself seems to be of excellent quality. The delivery people did not secure the center cross member of the bed frame. They only put the lock nuts on the bolts and did not tighten them. Had I not looked under the bed I would not have noticed this very obvious mistake. You missed an excellent rating based on a poor subcontractors work ethic.
UPDATE: Got a call about 2 hours after this post from Ed at Saatva. He apologized for the problem with delivery and said that they work constantly to make their customers completely satisfied. He then offered to refund the cost of the bed frame without me asking first to have them make things right. This is the type of company that wants 100% customer satisfaction and this gesture is certainly not the norm throught the retail experience. Bottom line I would recommend the bed that we bought with one caveat, watch the delivery guys when they put things together. Saatva now has an excellent rating in my book.
Posted by Ron F
from Charleston, SC
on September 24, 2013
Besides looking for a King bed, I happened to be experiencing some power back problems at the time. After one night, the pain began to subside! On top of that bed is very comfortable, perfect level of support. Wife loves it - says she hasn't ever slept so well.
Posted by Mary G
from Sandy Hook, CT
on September 3, 2013
After going through FIVE beds in one year from a popular retailer we were fed up and didn't know where to turn. We discovered Saatva from online reviews and one after the other everyone said the same thing. They tossed and turned, couldn't sleep and they woke up achy until they purchased al saatva mattress. This bed is so amazingly comfortable, I don't think since we purchased it 6 months ago we have tossed or turned once! As soon as I lay my head down Im asleep in 5 minutes and wake up with no one backache. We love this bed. Thank you also to the excellent professional customer service by one of the owners Ed Brians. Called me personally to thank me for our purchase and make sure we were happy. A great company. I would recommend them to anyoen who needs a good nights sleep!
Posted by Diane M
from Lewes, DE
on August 23, 2013
Based on a suggestion from my chiropractor, we purchased this mattress about five months ago. Because I have a 'bad back', we went beyond the 30-day return cutoff, blaming my back and not the bed. This bed has never felt comfortable and my assessment is that it is too soft. The quality is fine and the customer service is great. When I finally called the company, they offered to send a firmer mattress to the tune of $240. We get to keep the luxury firm mattress. The firmer mattress has arrived and it is better but not great. Since we have already invested so much money in this mattress, I am looking at adding a foam topper. If I lay on my back and don't move all night, my lower back is ok. I cannot sleep in any other position on this mattress without tempting the 'Back Fates'. I would dearly love to find a mattress that made me love getting into bed. This is not it. A word to the wise.....keep an eye on the calendar when trying out this mattress. If it doesn't feel good within a week, it's not going to get any better. I should have followed my own advice. I will be trying out foam mattresses for the next several weeks!!
Posted by Maria B
from Brooklyn, NY
on January 30, 2013
I recieved a call from the CEO of Saatva. After a conversation about my experience with the mattress, he agreed to accept the returned mattress. I will pay a minimal return fee. This is a decent resolution to our issue.
Original Review (1/30/13):
We purchased the Luxury Firm mattress. After sleeping on it for several, we found it very uncomfortable. My arm regularly falls asleep and I wake up having to change positions and with that awful prickly feeling. We were reluctant to go through the hassle of returning it and having to find another mattress and decided to purchase a foam topper to cushion it. We purchased a 4 inch foam topper and spent 2 weeks trying that out. The mattress is still uncomfortable. I then contacted Saatva to return the mattress. We were 10 days past the 30-day return window. They offered no flexibility despite our efforts (purchasing the foam topper) and despite the 30 day window occuring over the holidays (Xmas and New Years). I would not recommed the mattress or Saatva to anyone.
Foundation Details: Matching quilted organic cotton border, color match grip cloth, and full-height corner guards
Foundation Name: Waterfall Pedestal Foundation
Foundation Type: Platform
Warranty Details: Non-prorated 15-year warranty
Mattress Thickness: 14.50"
Non-prorated 15-year warranty
Name: Waterfall Pedestal Foundation
Type: Matching quilted organic cotton border, color match grip cloth, and full-height corner guards
Extra Firm, Extra Plush, Plush Firm
Note: The product line specifications above were derived from the active Saatva models listed on GoodBed. As a result, these details may not be comprehensive and may not apply to all Saatva models. If you are seeking specifications for a particular Saatva mattress, please search for that mattress by name on GoodBed, or check with your local Saatva dealer.
Did you know that you're less likely to remember a #dream if your alarm jolts you awake?
Read the article below to learn more interesting dream facts!
9 Things You Probably Didn't Know About Dreaming www.huffingtonpost.com There's a lot we still don't understand when it comes to sleep. We know certain changes occur in the brain, and we have a few guesses as to why, but even the experts only have theories about many aspects of sleep in general and dreaming in particular...