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Price Range (queen-size mattress)

Most models from this brand are priced:

  • $1k or less
  • $2k or less
  • $3k or less
  • $4k or less
  • $4k or more

Insights from Saatva

Saatva (which means "truth).  Our belief is that people can make an intelligent mattress buying decision without high pressure or a phony sale. Our extremely efficient online business model allows us to sell our luxury mattresses online for so much less than our competitors who operate stores. It's clear that more and more consumers are becoming e-commerce savvy. Through our world class e-commerce site, we are able to make all the necessary information clear and precise, so you can take your time and shop at your leisure. We have made buying a luxury mattress easy. At Saatva, you receive a 30 day home trial, with no pick up fees, no restocking fees. The only cost you would be responsible for is your original delivery fee. This is the friendliest return policy in the luxury mattress market. Retail stores continue to charge excessive fees inclusive of exchange/restocking fees and pickup charges for returning a mattress. E-commerce businesses generally have better return policies, so we must exceed your expectations. That's our philosophy, and that's what we do every day. Buying online is simple, smart and efficient.

Additionally, please know we take great pride in our ability to build the best mattress available and that each Saatva mattress is handcrafted in America. We select the best mattress manufacturers in America that service our local distribution areas to craft our proprietary product.

Bottom Line What's this brand like?

Brand Overall Rating

8.9 /10
8.90716265168
What's this?

58 people have reviewed this brand


Most Common Praise

Customer Service

Great customer service experience.

Product Quality

Products are well-made with high-quality materials.

Shopping Efficiency

Quick and easy shopping experience.

Most Common Complaints

Models Saatva

Reviews Saatva

Do you have something to say about your Saatva mattress? Write a Review!

Recent Praise Saatva

“Great Mattress and Great Customer Service”

  • Comfort: Just right
  • Support: Excellent
  • Durability: Slightly better
  • Pressure relief: Excellent
  • Temperature: Just right
Pros:

Comfort
Conforming
Pressure Relief

Cons:

None

  • Purchased in Apr 2012

For weeks I thought I just had pulled a muscle, tossing and turning at night, getting worse. For the past three days it felt like a knife under my ribs(it was actually the bone separating) after breaking 5 ribs, although, I usually heal quickly, pain was getting worse and having difficulty breathing. ..My current mattress wasn't helping.. Had to have a new mattress.
On a good note..We just bought a new Saatva Mattress. Saatva only sells mattresses on line...we saw an ad in the NY Times and as usual, and being a nurse, I research everything to death..I was so excited I found Saatva. After reviewing the workmanship and quality of the mattress and price I thought it was too good to be true. I called up the company as I usually do to check out the customer service. OMG, they were so wonderful and kind...Ed Briens, one of the partners couldn't do enough...The business is run like a family and no one gets commission...No pressure, only helpfulness and totally professional..I am as picky as they get...They are based in Connecticut and we live in California so I was wondering how delivery would be...Okay~ the best, prompt, efficient an professional. We now have a Cal King Ultra Soft (very high) dream mattress. I was told it was so soft it might be difficult getting out of bed...The only problem I have is I just want to lie there! On another note, I was diagnosed with multiple myeloma and that's why I was not healing.. Happy to say I am in total remission and have a great new mattress...Actually, it's been almost three years and is as good as new...If everyone knew about SAATVA, all those mattress stores on Ventura Blvd. would be gone..Whoever you get on the phone at SAATVA, you will love...
Do not be afraid to order SAATVA on line..Do your research and read the reviews you cannot go wrong!~~Rosemary, Los Angeles


“ I found my new source for fine mattresses!”

  • Comfort: Just right
  • Support: Excellent
  • Durability: Way better
  • Pressure relief: Excellent
  • Temperature: Just right
Pros:

Conforming
Customer Service
Delivery Speed

Cons:

None

I found my new source for bedding.
I`m a designer here in NY.
I`m always on the look out for the best quality for the VERY best price to pass onto my customers.
I found that at Saatva.
I called 10 days before I was planning on moving my customers into their new home.
I asked for March 1st for delivery.No problem, in fact they got it there a day earlier right after the closing!
They ever gave me a time window of which they met!!!!! Bravo
I purchased 8 Luxury Firm mattress and box spring sets .
I stayed at the house the first week and experienced the comfort myself and loved it!
Thanks go out to the entire team at Saatva for making this part of my job so easy!I will be returning!



“Best Bed”

  • Comfort: Just right
  • Support: Excellent
  • Durability: Slightly better
  • Pressure relief: Excellent
  • Temperature: Just right
Pros:

Comfort
Support
Value

Cons:

None

We bought this bed directly from the manufacturer, Saatva. Was a bit wary of buying a bed sight unseen, but my worries were "put to bed" once we slept our first night on the mattress. Each morning we are just amazed to realize that our 50 plus year- old bodies don't hurt like they used to.
We would like to buy Saatva mattresses for our guest room, but have made it our policy to not have too comfortable of accomodations for guests...lol! In all seriousness, our Saatva mattress is the best we've had in our almost 60 years of life and would recommend it to anyone.


“Just What the Doctor Ordered”

  • Comfort: Just right
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Excellent
  • Temperature: Just right
Pros:

Comfort
Conforming
Customer Service
Delivery Service
Firm Comfort

Cons:

None

When we originally ordered the Saatva mattress we requested expedited shipping and were told that it normally takes between 14 -21 days for delivery as we are in one of Saatva's extended delivery zones. We thank you for your efforts to get our mattress to us in 8 days; we know that it just didn't happen, you made it happen and we are most appreciative. The delivery company was prompt, courteous and professional. we are sleeping on your Saatva Flagship Luxury Firm King and we want to thank you for your quidance and caring in choosing the perfect mattress for us based on our needs. It is perfect; not too firm or soft, just perfect for the both of us. From the quality of construction, fit and finish, comfort and support, our sleeping experience with our Saatva mattress is outstanding. You really have your process in place to "WOW" your customers and I applaud you for your commitment to your customers. You can tell the guy at Mattress Underground that his passion for mattresses is well intentioned but if he has never slept or even seen a Saatva mattress, he should treat himself to a great experience and then write a review. saatva has really set the standard for all of the competition to follow. Thank you for your caring, kindness, professionalism and providing a true American luxurey mattress that we are very proud to own. we wish Saatva great success and we will be "spreading the word" to tell all of our family and friends about our Saatva experience.
Respectfully,
Helen and Marty Siegal
Ponte Vedra Beach, Florida


“Living on a cloud”

  • Comfort: Just right
  • Support: Good
  • Durability: Same
  • Pressure relief: Excellent
  • Temperature: Just right
Pros:

Comfort
Support

Cons:

None

Our New Saatva Luxury Firm arrived about a month ago. We had been sleeping on a 10 year old Simmons 4x firm which suited us well for many years but more recently found it feeling too stiff for middle age. Time for a little plushness as we disagree with the firm mattresses equating to better nights of sleeping and I am a man north of 340 lbs! We shopped for awhile and settled on a Simmons World Class Recharge, feeling that Simmons had served us well in the past. First thing in the morning I called the company and asked to have it removed.
It took a week to get it out of there and I was I sore. We pumped up the air bag and started shopping again and that is how I found Saatva. I read hundreds of reviews and talked to customer service and chatted over and over. I finally I coughed up a credit card and that was the end of it. In about 17 days it arrived. I slept like the dead the first night and then it took a few more nights to get adjusted to it but I have a sleep disorder so it is tough for me. After a week or so I found it to settle in for me. It's hard to describe it's comfort it is like a soft marshmallow on top but you don't sink in too far like a memory foam, it has a firmness below the cushion layer to hold you up well and it is way better than any pillow top I have tried. It is very cozy as it snuggles up to you. Whatever position you use, it seems to be friendly. I have no numbness or tingling any longer as with the old bed and It doesn't aggravate my bad shoulder while laying on my side. It is something to look forward to getting into. I enjoy it very much and feel it appears well made as in the spirit of yesteryear when mattresses were solid, heavy and lasted for many years. I look forward to many years of comfort ahead. I feel confident that Saatva will stand behind this product for me as I have no reason to doubt their integrity.
They have been most accommodating throughout this whole process and have had no problems with going the extra mile to see to it that we were satisfied. Thank you Ed Brians of Saatva I hope everyone's experience with Saatva is as pleasant as ours!


“Please Read”

  • Comfort: Just right
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Excellent
  • Temperature: Just right
Pros:

Comfort
Pressure Relief
Soft Comfort

Cons:

None

In today's world, most often we come across many reviews that is based on one factor, the product itself and as long as the product meet our standard then everything else from management to the people behind product and their passion of making sure the every single customer is truly 100% satisfied is forgotten or we just simply don't care.
MY REVIEW IS NOT BASED ON JUST HOW MANY STARS BUT BASED ON FACTS THAT EVERYONE SHOULD KNOW.
As businessman and individual who always believed that a successful company starts from the foundation and rarely found companies that still believe in same standards with relentless devotion to their product and more so the satisfaction of their customers, came across a company that exceeded my expectations SAATVA.
A company that does not have single showroom nor misleading ads and yet so successful for one reason and one reason only,
HONESTY, PASSIONATE, PRODUCT THAT WORDS CAN NOT DESCRIBE THE QUALITY UNLESS YOU ACTUALLY TRY AND MOST OF ALL MANAGEMENT AND EMPLOYEES THAT TRULY STAND ALONE.
SPECIALLY MR. ED BRIANS
When I originally read the reviews I thought to myself this is not real, how can there be so many superb and great reviews after reviews from product to people behind the product UNTIL, I actually contacted them and spoke to Mr. Brian's and I was amazed of how honest, genuine, caring and friendly this gentleman is. I spoke to him for more than half hour which is unheard of and not once he tried to sell his product and at end of conversation we became great friends and it was actually myself who insisted of buy the mattress without any hesitation and let me just say that I went to every showroom in New York to try mattresses, different brand and feel and all I got was sales pitch from them EXCEPT SAATVA.
I was looking for most luxurious mattress out there and tried many brand and prices from $1,500 to $6,000 and non made me satisfied UNTIL , I received my FIRM LUXARY KINGS SIZE MATTRESS FROM SAATVA.
The first delivery attempt was an error made by delivery company and not saatva and Mr. Brian called me immediately and apologized on behalf of delivery company and made sure new mattress would be delivered on my time schedule and 15 min. Later I got called from delivery company management with apology again which was not necessary and they went out of their way to make sure I was satisfied.
But let me just say that when I received my mattress and all I could of say was WOW, WOW, WOW. and that was only half of it until I actually slept on it the first night, I woke up next morning at 10am and didn't want get out of bed.
Do not let price fool you, I tried $6000 king down mattress and didn't come remotely close to SAATVA, and by the way which mattress company actually gives you guarantee or have program for years ahead to buy new one at discounted price?

All I can say is as an individual who had no ties to this company nor did know anyone there prior to purchasing the mattress, THIS IS ONE COMPANY THAT I PERSONALLY WILL GIVE THEM 10 STAR rating and if you are in market for new mattress, do yourself a favor and don't waist moment on other brands and showrooms, CALL SAATVA AND HAVE THE PLEASURE OF SPEAKING TO ONE NICEST PEOPLE I ENCOUNTERED IN MY LIFE, MR. ED BRIANS
and you will understand why after speaking to him, and all the people who work in company are truly amazing people so kind, honest, and devoted to their product and I am proud to say that still product made in U.S.A. is best in the world.



“7th heaven”

  • Comfort: Just right
  • Support: Excellent
  • Durability: Way better
  • Pressure relief: Excellent
  • Temperature: Just right
Pros:

Comfort
Delivery Service
Pressure Relief

Cons:

None

this mattress is simply the best. Getting into bed that first night was heaven. The only thing better than that was waking up the next morning. I would encourage everyone to lay on your back the next time you get into bed. If you feel a space between the curve of your back and the mattress get on the phone and order a Saatva.

I have a hip replacement. Everyone with a joint replacement knows how much it hurts to lay on the side of your replacement. This mattress has just the right amount of give so that you have complete freedom to sleep on any side you like. Also, I must mention how professionally the delivery was handled. The traffic in NYC a few days before christmas is insane. I was given a four hour window for my delivery. I received a phone call 3 1/2 hours into my given time to tell me they were running a 1/2 hour late. I have never received a courtesy call on a late delivery. The delivery men came exactly when I was told they would arrive. The en were wonderful, polity and put everything back in it's place after they placed the mattress on my bed.

There are no cons to this purchase! It's simply a perfect company that sells a perfect product.


“Complaint about my new Saatva”

  • Comfort: Just right
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Excellent
  • Temperature: Just right
Pros:

Comfort
Pressure Relief
Temperature Control

Cons:

None

I have a real problem with my new mattress. My 80 lb greyhound loves it and we can’t keep him from jumping up on the bed in the middle of the night. Every night he jumps up, we make him get down....he waits until he knows we are asleep....then he jumps back up and steals the covers and tries to push us off the bed. With our old bed, he would just accept that he couldn’t sleep in the bed, but he LOVES the new Saatva so much it is impossible to keep him off of it. We have had our new bed for almost 3 weeks and we absolutely love it! My in-laws bought one just last week because our raves! My cousin is going to buy one soon and 2 of my friends plan to in the near future as well. We need Saatva to make dog beds, so Mugsy can have his own!


“We love our new Saatva Mattress”

  • Comfort: Just right
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Excellent
  • Temperature: Just right
Pros:

Comfort
Pressure Relief
Value

Cons:

None

I live in Austin and was surprised I had never heard about Saatva before. I read all the reviews, liked what I saw and decided to take the plunge. Heck I had bought so many other things online, why not a bed? It was delivered yesterday (10/30), so we've only slept on it one night. But we had some big storms roll through here last night and we slept right through them, so if that is any indication, we should be in for many more comfortable nights ahead. So far the whole experience has been outstanding.


“Excellence”

  • Comfort: Just right
  • Support: Excellent
  • Durability: Slightly better
  • Pressure relief: Excellent
  • Temperature: Just right
Pros:

Center Support
Pressure Relief
Value

Cons:

None

I really had an superb experience with the Saatva company from the time I went on line, a very convenient way of shopping mattress ,in 24 hours had a call from Ed Brians was honored to be able to speak to the CEO a quick and productive conversation.Then when the mattress delivered they were on time as what scheduled.So as we got the mattress I could smell a crisp ,clean,luxury and as laid on bed I felt how comfortable and supportive on my back and my joints being having an RA.My husband too was very satisfied ,He loved it being too Plush Soft ,excellent support throughout .Again to Ed Brians and Staff you did it , delivered an excellence of service .
We will recommend the Saatva Mattress to whoever very particular how it was made with high quality materials and Love .

See all Saatva mattress reviews →

Recent Complaints Saatva

“High hopes/low depressions”

  • Comfort: Slightly too soft
  • Support: Poor
  • Durability: Way worse
  • Pressure relief: Poor
  • Temperature: Don't know
Pros:

Initial Comfort

Cons:

Durability
Support
Surface Integrity

The reviews led us to hope for a quality, comfortable, reasonably priced mattress without the salesperson blather. Initial quality was very good. Comfortable, apparently well made unit. Delivery was messed up/damage but customer service $adjusted for us. Unfortunately the body depressions grew rapidly and became uncomfortable. We come in at 195 and 135 lbs. so no mitigating circumstances. Now my wife (the 135 lb.) complains of discomfort in the "gully". Even not so heavy areas as knees generate a good depression area. I submitted a review on the Saatva website but it was intercepted and not published. So here I am to advise the other side to all the great initial reviews.

Official Response

By Saatva Mattress from Saatva Mattress on April 14, 2014

We are very sorry and concerned as to this customer's comments about his Saatva. We spoke with the customer back in late February when he wrote his initial comments. We gave a partial refund and the customer posted a very positive review of the situation. However, at this point, we know this to be a defective mattress as the customer's description in this review speaks only of a rare time that a Saatva mattress is built defectively. We called the customer last week, left a message for him to return the call as our intention is to quickly remove the mattress and give the customer every nickel of the remaining monies he paid to Saatva. The customer has yet to contact us. We look forward to resolving this issue as fast as possible. Our apology to this customer for receiving what we now know to be a defective Saatva mattress.


“Luxury Firm - not firm enough!”

  • Comfort: Way too soft
  • Support: Poor
  • Durability: Same
  • Pressure relief: Poor
  • Temperature: Just right
Pros:

None

Cons:

Comfort
Soft Comfort

Based on a suggestion from my chiropractor, we purchased this mattress about five months ago. Because I have a 'bad back', we went beyond the 30-day return cutoff, blaming my back and not the bed. This bed has never felt comfortable and my assessment is that it is too soft. The quality is fine and the customer service is great. When I finally called the company, they offered to send a firmer mattress to the tune of $240. We get to keep the luxury firm mattress. The firmer mattress has arrived and it is better but not great. Since we have already invested so much money in this mattress, I am looking at adding a foam topper. If I lay on my back and don't move all night, my lower back is ok. I cannot sleep in any other position on this mattress without tempting the 'Back Fates'. I would dearly love to find a mattress that made me love getting into bed. This is not it. A word to the wise.....keep an eye on the calendar when trying out this mattress. If it doesn't feel good within a week, it's not going to get any better. I should have followed my own advice. I will be trying out foam mattresses for the next several weeks!!


“Luxury Firm Mattress Experience”

  • Comfort
  • Support
  • Durability
  • Value
Pros:
Easy to order. Fast delivery. Situation was eventually resolved.
Cons:
Uncomfortable mattress. Took multiple tries to get service situation resolved
  • Purchased in Dec 2012 at Saatva 

Update (2/1/13):
I recieved a call from the CEO of Saatva. After a conversation about my experience with the mattress, he agreed to accept the returned mattress. I will pay a minimal return fee. This is a decent resolution to our issue.

Original Review (1/30/13):

We purchased the Luxury Firm mattress. After sleeping on it for several, we found it very uncomfortable. My arm regularly falls asleep and I wake up having to change positions and with that awful prickly feeling. We were reluctant to go through the hassle of returning it and having to find another mattress and decided to purchase a foam topper to cushion it. We purchased a 4 inch foam topper and spent 2 weeks trying that out. The mattress is still uncomfortable. I then contacted Saatva to return the mattress. We were 10 days past the 30-day return window. They offered no flexibility despite our efforts (purchasing the foam topper) and despite the 30 day window occuring over the holidays (Xmas and New Years).
I would not recommed the mattress or Saatva to anyone.

See all Saatva mattress reviews →

Q&A Saatva

See questions from other mattress shoppers

Answered by Saatva (1)


Related Questions (6)

Features Saatva

Overview:

Mattress Components:
Special Characteristics:

Details:

Support Core:
Innerspring
Comfort Layers:
  • Memory Foam Details: 3/8" Visco Lumbar Pad
Edge Support:
  • Edge Support Details: Dual Torsion Steel Edge Guards
Core Support:
  • Center Support Details: Additional Steel Lumbar Support Enhancement
  • Core Details: "Coil-on-Coil" Design w/ 884 Mini (Foam Encased) Pocket Coils (4") + 416 Connected Hourglass Shaped Coils (7"); Coil Count: 1300 coils (queen-size)
Foundation:
  • Foundation Details: Matching quilted organic cotton border, color match grip cloth, and full-height corner guards
  • Foundation Name: Waterfall Pedestal Foundation
  • Foundation Type: Platform
Warranty:
  • Warranty Details: Non-prorated 15-year warranty
Other Features:
  • No-Flip
  • Mattress Thickness: 14.50"
Warranty:
Non-prorated 15-year warranty
Foundation:
  • Name: Waterfall Pedestal Foundation
  • Type: Platform
  • Type: Matching quilted organic cotton border, color match grip cloth, and full-height corner guards

Available Options:

Comfort Type:
Euro Top
Comfort Levels:
Extra Firm, Extra Plush, Plush Firm

Note: The product line specifications above were derived from the active Saatva models listed on GoodBed. As a result, these details may not be comprehensive and may not apply to all Saatva models. If you are seeking specifications for a particular Saatva mattress, please search for that mattress by name on GoodBed, or check with your local Saatva dealer.

About this Manufacturer Saatva

Status:
Active

Details

Support Core:
Innerspring
Price Range:
Lower-Mid ($500-$1,000)

Contact

Phone:
(877) 672-2882 (US Toll-Free)
Web:
Saatva website

Company

Located:
Westport, CT

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"Just one week of sleeping fewer than six hours per night can lead to serious health issues, including the modification of over 700 genes..."

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Additional Information Saatva

Description:

Saatva is a mattress manufacturer.

Corrections:

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