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Price Range (queen-size mattress)

Most models from this brand are priced:

  • $1k or less
  • $2k or less
  • $3k or less
  • $4k or less
  • $4k or more

We Make the World’s Best Mattress

A bedding brand leader, Serta is one of the most recognized and trusted brand names among consumers everywhere. Formed in 1931, Serta is the second largest selling mattress brand in the United States and the manufacturer of the best-selling premium mattress in the United States, the Perfect Sleeper®. Retailers have ranked Serta as a leader in product quality. Consumers have ranked Serta as the #1 mattress brand for Comfort, Quality and Owner Satisfaction. (Source: Arbor Strategy Group, 2007).

The Counting Sheep

Serta launched the Counting Sheep national campaign in 2000 and it has been a success with consumers nationwide ever since. In 2008, the Serta Counting Sheep were selected by Advertising Week as the Advertising Icon of the Year. The reluctant brand icons were later immortalized in the Advertising Icon Hall of Fame.

Our Product Portfolio

Serta is proud to offer a variety of innovative products with today’s most advanced comfort and support features. The Serta product portfolio includes:

  • The Serta Perfect Sleeper®: The best-selling premium mattress in the United States, and the first official mattress of the National Sleep Foundation.
  • The iComfort® Sleep System by Serta®: The world’s first memory foam infused with the support and cooling touch of Serta’s MicroSupport™ gel.
  • Trump Home™ by Serta®: A collection of innerspring and specialty mattresses inspired by the upscale lifestyle of Donald Trump and the Trump Empire.
  • Perfect Day® by Serta: Serta’s top-of-the-line mattress collection designed for a rejuvenating sleep experience.
  • Sertapedic®: Designed to deliver the comfort and quality of Serta at exceptional values.

For more information, visit us at www.serta.com.

Bottom Line What's this brand like?

Brand Overall Rating

7.9 /10
7.89178363351
What's this?

142 people have reviewed this brand


Most Common Praise

Initial Comfort

Really comfortable when new.

Appearance

Looks nice.

Initial Support

Great back support when new.

Most Common Complaints

Surface Integrity

Develops body impressions. Sleeping surface gets lumpy or uneven over time.

Warranty Claims

Warranty claims process is unfair or inefficient.

Long-Term Support

Gets saggy or mushy after a while. Loses its back support over time.

Models Serta

  • 8.2/10
    (16 models)
  • 7.9/10
    (67 models)
  • 7.7/10
    (36 models)
  • 7.5/10
    (1 model)
  • 7.5/10
    (292 models)
  • No Rating
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    (7 models)
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    (21 models)
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    (95 models)
  • 8.2/10
    (28 models)
  • No Rating
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Popular Models

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Reviews Serta

Do you have something to say about your Serta mattress? Write a Review!

Recent Praise Serta

“Floating in the Air”

  • Comfort: Just right
  • Support: Excellent
  • Durability: Way better
  • Pressure relief: Excellent
  • Temperature: Just right
Pros:

Comfort
Conforming
Pressure Relief

Cons:

None

I have extreme arthritis of the shoulders,back, hip and knees. I also have Neuropathy my symptoms include loss of “true feelings” and strange sensations in my feet, legs, lower arms and hands. My symptoms include loss of “true feelings” and strange sensations in my affected body parts when I am lying down in my bed I usually have so many pains so I have to take meds to make them stop. Just lying on this bed in the showroom, my legs and back didn't hurt or twitch. Now I sleep like never before with no meds or twitching of the legs and back. If you are looking for natural pain relief, look no further than the Serta Ceremony mattress... The iSeries perfect-day- ceremony-super-pillow-top will fulfill your needs and I can atest to the wonderful comfort that this mattress has brought to my life. True relief... I have tried other mattresses but have always came back to my Serta Ceremony Super Pillow-top. Thanks Serta...


“Amazing bed”

  • Comfort: Just right
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Excellent
  • Temperature: Just right
Pros:

Comfort

Cons:

None

I bought this mattress for my daughter. This is the most amazing mattress EVER! Everyone wants her bed. I want this mattress SO bad for myself but can't find it:-(. If anyone comes across one don't even hesitate; BUY IT!


“Heaven”

  • Comfort: Just right
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Excellent
  • Temperature: Just right
Pros:

Comfort
Dual Comfort

Cons:

None

  • The Genius model
  • The iComfort product line
  • Purchased less than a month ago

We switched out our queen tempurpedic for a king genius, omg, this this the best purchase we have ever made. It did seem firmer than in the show room, but i can never have too firm. it is truly the best purchase you can invest in. I am a lady of "that age" and i am cool at night, i do not feel my husband move in bed, unlike my tempurpedic. There is no smell coming from the mattress as i see other ppl mention. Side support is good, some may not be too concerned about a box spring, but i love it, the finish is really nice with contrasting fabric, To sum up, i feel totally rested in the morning, my aggravated discs feel good, our dogs love it and sleep all night as we do, without wakening. Don't hesitate purchasing this mattress..


“Nice bed. Comfortable. Durable.”

  • Comfort: Just right
  • Durability: Same
  • Pressure relief: Good
  • Temperature: Just right
Pros:

Comfort
Firm Support
Initial Comfort

Cons:

None

  • The Perfect Day product line
  • Purchased less than a month ago

This bed has a combination of comfort and support, a plush pillow top with a firm matress underneath. It seems to be a very durable bed also.


“Great night's sleep”

  • Comfort: Slightly too hard
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Good
  • Temperature: Just right
Pros:

Support
Temperature Control

Cons:

None

I initially bought this with the 9 inch box spring but it was way too high, so I worked with Serta and Sams Club to change it to a 5 inch boxspring. Both reps were helpful and I was abl to accomplish the exchange in about ten days at no charge. The mattress is firm but not hard. I like the gel foam which gives substantial support and is not too mushy. The bed is about a 3.5 on a scale of 1-10(soft). I live in Florida and haven't found that the gel foam produces any heat at all. Serta gives a 120 day warranty for this hybrid model , so you can change it if you don't like it.


“a mattress is a very personal purchase”

  • Comfort: Just right
  • Support: Excellent
  • Durability: Don't know
  • Pressure relief: Excellent
  • Temperature: Just right
Pros:

Comfort
Conforming
Adjustable Comfort
Dual Comfort

Cons:

None

  • The Savant model
  • The iComfort product line
  • Purchased less than a month ago

My husband and I love this bed. I would highly recommend purchasing the adjustable base if you are going to invest in a memory foam or other expensive mattress it truly makes all the difference in the world. I tried every mattress in the store including more expensive ones and what really relieves the pressure points is the ability to change the position especially elevating the legs just slightly., the zero gravity option is amazing. I prefer an extremely soft bed as I am a former waterbed sleeper. The air beds are just too hard and traditional beds just don't help. I have not ad any problem with off gassing or smell of any kind. The bed is not hot at all. If I were to do anything I might upgrade to the next softest iComfort. . As of now I am perfectly happy. I woke up in tears from pain in my hips and back from a traditional mattress. This is no longer a problem with the iComfort. Again the adjustable base is very important., This bed is much more comfortable than even the most expensive temper mattress mainly due to the adjustable base. If you can't afford the base I really don't see the point of spending so much on any mattress. Also just for more detail. We have the split king... Hubby weighs 160 and I weigh 120. I think this matters for the level of firmness/softness needed . I have a fractured L3 and osteoporosis so I need to elevate my legs and my husband can't sleep without elevating the head of the bed. The adjustability and split king really cater to both of us.


“Might be 5 stars depending on when/if the smell subsides.”

  • Comfort: Just right
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Excellent
  • Temperature: Just right
Pros:

Comfort

Cons:

Smell

  • The Acumen model
  • The iComfort product line
  • Purchased less than a month ago

Has a synthetic odour. I see lots of people complaining. They are also likely don't leave the house without a helmet on. Otherwise incredibly comfortable for this very picky sleeper.


“Only one night but holy cow!”

  • Comfort: Just right
  • Support: Excellent
  • Durability: Don't know
  • Pressure relief: Excellent
  • Temperature: Just right
Pros:

Comfort
Dual Comfort
Firm Comfort

Cons:

None

I hope I don't eat my words but that was the best night of sleep I have had in quite some time. My wife and I have been married for 20 years - our old mattress was 16 years old and a high-end expensive one when we bought it.

We both slept all the way through the night, never even getting up for a drink of water or anything. We tried to remember when that has EVER happened and we couldn't think of another time. My wife said "Did I snore?" I said "How would I know!!!?!??!"

can't wait to go to bed again!


“Great Bed!”

  • Comfort: Just right
  • Support: Excellent
  • Durability: Don't know
  • Pressure relief: Excellent
  • Temperature: Just right
Pros:

Comfort
Firm Comfort
Pressure Relief

Cons:

Initial Comfort

Make no mistake this bed is quite firm at first. There is a reason Serta wants you to sleep in it for at least 30 days prior to return. However, if you have back pain and are looking for support and comfort look no further! I've had back pain for yrs and after only a few weeks in this bed it is GONE! I think the gel does work to stay cooler as i live in the PNW with no ac and have no problem. The bed will take a couple of weeks to get used to but after that you should be in love with the bed...and best part is if your not just return it before 120 days. And a 25 yr warranty, that's great! Bottom line is if you have back pain and are looking for a great bed with great support that is amazing to sleep in give this bed a try. If you don't have back pain and are looking for a plush super soft bed this may not be a good fit. Hope this help.


“Great bed, great price”

  • Comfort: Just right
  • Support: Excellent
  • Durability: Slightly better
  • Pressure relief: Excellent
  • Temperature: Just right
Pros:

Comfort
Customer Service
Edge Support

Cons:

None

I bought this be some months ago and It is great! The people at Americas Mattress were very friendly and knew what they were talking about. They made everything as easy as possible. I have no complaints!

See all Serta mattress reviews →

Recent Complaints Serta

“After two tries, I'm done”

  • Comfort: Slightly too hard
  • Support: Good
  • Durability: Way worse
  • Temperature: Too hot
Pros:

None

Cons:

Durability
Product Quality
Surface Integrity

Within a week of recieving this bed, the pillowtop started bunching up so that there was a raised ridge running down the center of the bed horizontally. Called Macy's and they sent me a new bed. The new bed came already bunched up at the very top! But the delivery guys said this was a result of moving the bed and that it would flatten out in a day or two. Extremely doubtful, but I decided to give them the benefit of the doubt and wait. After another week, the new bed is now bunched up in the same spot as the first, even worst than the first. The only upside to this whole mess has been macys customer service, they are refunding the mattress and picking it up free of charge. There is obviously something very wrong with this model, my old pillowtop bed is over 20 years old and never became bunched up or uneven.


“Don't waste your money on icomfort”

  • Comfort: Way too soft
  • Support: Poor
  • Durability: Way worse
  • Pressure relief: Poor
  • Temperature: Just right
Pros:

None

Cons:

Support
Surface Integrity

I have had this mattress for little over one year. It sinks and sags. when you wake up in morning feels like you have been run over by a truck. horrible.

Official Response

By Serta Care from Serta Mattress on April 10, 2014

Hi Ronda - we're sorry to hear you're not enjoying your iComfort mattress. We suggest contacting your retailer for warranty service to find out what may be causing the issues you mentioned. If the store has closed or you have moved, please call our dedicated customer service team at 1-888-557-3782.


“Worst purchase ever”

  • Comfort: Way too hard
  • Support: Poor
  • Durability: Don't know
  • Pressure relief: Poor
  • Temperature: Don't know
Pros:

Quick Response

Cons:

Comfort
Surface Integrity

We purchased this mattress after trying a few other mattress and in hindsight we should have gone with a traditional box spring mattress. This bed felt so comfortable in the store and my daughter also had an ISerta that she loves. However the mattress we received did not feel like the model in the store which was softer and more plush. I cannot sit up on the Accumen as it causes back and hip pain and I cannot lie down as I literally sink into it and cannot move. I only weigh 140 pounds. Needless to say after paying the ridiculous price of $2,400 I am sleeping on a cheap $500.00 mattress in my guest room. Will never ever purchase a bed from a mattress store again as too difficult to exchange.

Official Response

By Serta Care from Serta Mattress on March 20, 2014

Hi Anna - we're sorry to hear the Acumen was not the model for you, as we take customer satisfaction very seriously. A brand new mattress may feel slightly firmer than the model you tried in the store. This is because a brand new mattress has never been exposed to normal wear, whereas mattresses on a showroom floor have. We recommend speaking with the retailer to discuss your options if you have not done so already. You can also email us at SertaCare [at] serta [dot] com with your contact information and store/location of purchase if you'd like us to look into this further. Good luck!


“Good for the 1st night only”

  • Comfort: Way too soft
  • Support: Poor
  • Durability: Way worse
  • Pressure relief: Poor
  • Temperature: Just right
Pros:

None

Cons:

Durability
Pressure Relief
Support
Surface Integrity

  • The Vera Wang product line
  • Purchased in Aug 2007

I purchased the Vera wang serta with the think pillow top in August of 2007. It sat unused for a year and the 1st night my ex and I slept in it I thought it was amazing. Then we got up. There was a whole body indentation in the bed where he slept. He's not a big guy. Within 2 months of me sleeping in it I had to alternate which side I slept on as it was already sagging. Since then I've maybe slept in the bed 3 night a week, opting instead to sleep in the guest room on an inexpensive and more comfortable mattress. After 2 years I tried calling the store I bought it at but they were out of business. The sagging is beyond painful. I have to get up multiple times a night to stretch out the kinks in my back. I will never purchase a serta ever again. I would love for someone to inspect it but I've never been able to get assistance. I understand products fail, but customer service shouldn't.

Official Response

By Serta Care from Serta Mattress on March 26, 2014

Hi Evelyn - we're sorry to hear you're not enjoying your mattress and want to assure you that customer service is a top priority for us. If the store where you purchased your mattress has closed, please call our dedicated customer service team at 1-888-557-3782 for warranty service. Thanks!


“worst mattress ever”

  • Comfort: Just right
  • Support: Poor
  • Durability: Way worse
  • Pressure relief: Poor
  • Temperature: Just right
Pros:

None

Cons:

Surface Integrity

We purchased the mattress, box spring, and frame all from Serta and after 3 months noticed significant body impressions with a huge hump in the middle. Called and emailed Serta and received no response. We have been trying to work with the retailer to initiate a warranty claim, but it has taken much too long and in the end we are going to have to pay for shipping to get the exact same model mattress as a replacement. No thanks! You can suck it Serta, I will never buy another one of your products again.

Official Response

By Serta Care from Serta Mattress on March 28, 2014

Hi Linda - we're sorry to hear about your experience with your mattress and want to assure you that customer satisfaction is a top priority for us. Please email SertaCare@serta.com with your contact information and store/location of purchase if you would like further assistance. Thanks!

See all Serta mattress reviews →

Q&A Serta

See questions from other mattress shoppers

Answered by Serta (9)


Related Questions (73)

About this Manufacturer Serta

Status:
Active

Details

Price Range:
Upper-Mid ($1,000-$1,500)

Contact

Phone:
(847) 645-0200
Phone:
(888) 557-3782 (US Toll-Free)
Phone:
(877) 809-0094 (Canada Toll-Free)
Web:
Serta website

Company

Located:
Hoffman Estates, IL
Tagline:
We Make the World’s Best Mattress
Founded:
1931

Connect with Serta

Recent Tweets From Serta

Stay on top of the latest news, contests and promotions from Serta!


Recent Facebook Updates From Serta

Stay connected with Serta and meet other Serta mattress fans!

Congratulations to the first ...

Congratulations to the first four winners from our #SheepLikeMe Sweepstakes, Lisa Bourlier, Jennifer Oswald, Michael Strickland, and Wendi Watson! We still have 11 more Counting Sheep plush toys to give away, so visit http://bit.ly/R5IYAJ to find out how you can win!

Each Serta Counting Sheep ...

Each Serta Counting Sheep has their own personality - just like you! We want to know which Counting Sheep could be your 'twin'. Visit http://bit.ly/meetcountingsheep to find your Counting Sheep alter-ego, follow us on Twitter and tweet your answer with #SheepLikeMe to be entered to win a sheep plush toy! (Visit http://bit.ly/R5IYAJ for Official Rules.)


Serta Mattress (SertaMattresses) on Twitter
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The latest from Serta Mattress (@SertaMattresses). Serta is a bedding brand leader and the manufacturer of the best selling premium mattress in America, the Perfect Sleeper

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Additional Information Serta

Description:

Serta is a large mattress manufacturer founded in 1931 that is based in Hoffman Estates, IL the United States.

Editor's Note(s):

  • Serta's parent company is known as National Bedding Company. Serta mattresses are available at Sleepy's, Mattress Firm, Sears, Macy's, Badcock Home Furniture & More, JCPenney, and Farmers Home Furniture, along with many other mattress retailers.

Corrections:

Have an update or correction to our information about Serta? If so, please take a moment to suggest an edit.

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