Goodbed.com

Purchased a king size beauty rest, pillows, pad, everything that they could sell. Great buying experience.
After $5,000 paid up front (no finance) 8 months later...yes we have a problem with the bed and they couldn't get us out of the store fast enough. We were told that they do not keep ANY sales records and unless we can produce an original receipt...sorry they do not keep any records. Mgr refused to give me her name, her district mgr name. Refused to help at all!

I was promised that the mattress I purchased on Sunday would be delivered the next Saturday. Friday afternoon I received a call stating that there is a "little backorder on the mattress & it will be delivered on the next delivery day". Spoke with the regional manager & asked why they did not know until less that 24 hours before delivery that the mattress was on backorder but I didn't get a straight answer. I was promised that it would be delivered the next Wednesday but it wasn't. I contacted the store again to ask when mattress was to be delivered & was told that there were "no deliveries today & I will give you a refund"! No " I am sorry" or" I will look in to this problem". No other solution was offered except a refund. I really don't think that this store cares about customer service. My advice- DON"T BUY FROM THERE!!!!

Immediately after I took delivery of my mattress I knew I could not sleep on it. the store told me "NO RETURNS, sleep on it for a while and it will soften up". I now have a sore back and empty bank account, and apparently no recourse. THANKS FOR NOTHING!

This is the worse company I have ever dealt with! I’m not a complainer, however when you pay over $700 for a “Sealy” bed, you expect it to last more than a couple months. I purchased a Full size “Sealy” bed & within 2 months the boxsprings were making noises & mattress indented 1.5in, obviously a defected “Sealy”. I have been trying to deal with corporate office and local store since 11/ 2010 with no success. Now 3 months later, with many calls to “Mattress Warehouse” in PA and VA, I am still with a defected mattress, 2in indentation & broken springs. If I could only have the pleasure of a higher up manager taking 5 min of their time to call, maybe I would be sleeping better at night, or $700 in my pocket. I would advice everyone NOT buy anything from “Mattress Warehouse”. Bed quality customer service and warranty process is horrible.

I went into this store with zero knowledge of beds. The salesperson who helped us was very knowledgeable, helpful, and didn't try to push the uber expensive beds on us. He was patient, and let us try a bunch of different types of beds to compare (even the most expensive ones, which I couldn't tell a difference). Overall, was a very pleasant and informative experience.