Posted by Andy S
from Delray Beach, FL
on October 6, 2013
As a personal trainer/business owner i practice what i preach and one of the most overlooked areas of being in good health is getting rest, QUALITY REST. I have preached this for years to my own clients but i thought that just meant getting X amount of hours of sleep. Little did I know that my quality of sleep was diminishing. I was waking up in pain, tired, and i looked to every possible avenue of physical therapy and sleep aids/energy supplements to try and get back to par. Thats when Marc Schiller of City Mattress made me aware that what I was experiencing could in fact be caused by my mattress. I had no idea the depths of the details that go into they type of mattress for the type of sleeper, and what I received from them was a customized sleep setup just for me.. the result... LIFE CHANGER!! Energy levels are back, aches are gone, sleep is sound. The Pranasleep Super Vinyasa 4 Luxury Firm is my mattress.
City Mattress told us this is normal to have depressions like we have. 3,000.00 to have depressions........If you roll over in the middle, you will slide back to either side. I ask the salesman at the Niagara Falls store why he didn't tell me that there would be depressions and he said that all mattresses have depressions. I said like......what, we have never have had a bed do this! We wanted them to replace it with a new bed and they would only offer a discount on a new bed. We will never buy from City Mattress again.
Posted by Mark M
from Buffalo, NY
on July 12, 2012
I purchased the mattress from City Mattress because the pillow top I bought from them 5 years ago sagged in the middle. Guess what, the prana sunk 3 months after we bought it. Of course, I'm just past the 90 day exchange policy! Won't be buying from City Mattress again!!!
Posted by D. M
from Boca Raton, FL
on May 10, 2011
Sunk 1" on my twin mattress and 3/4" on other household members full mattress within 3 months. City Mattress will not replace or refund until it is 1.5". I have a herniated disk and have been visiting the chiropractor 2 times a week. We spent $3,500 on these 2 beds and we are out of luck! There is no comfort exchange because the first Simmons Beautyrest also hammocked in 2 weeks. We are stressed out and wasting money on beds and not comfortable. Would never buy from City again.
We've had this mattress for 2.5 years and are very disappointed with it's durability and support. I'm 6ft 190 lbs and my wife is 5'8' ~ 150 lbs. At first we loved the mattress but over time the foam support broke down. Both sides of our king size mattress sag so bad it's like sleeping in a valley with a huge ridge in between. We have a good 3-4 inch depression on both sides. I now wake with back and shoulder pain every morning and have resorted to sleeping on the couch.