Goodbed.com

This mattress was purchased after i had been struggling with years of back pain. i purchased the memory foam version of this and started noticing a difference with in the first 3 months. i feel like i am sleeping on a cloud! it also for some reason stopped me from rolling around so much in the middle of the night. after i had surgery and i was instructed to stay in bed for days i knew this was by far the best mattress i have ever had. in the past i couldnt stay in bed for more then a few hours but with the memory foam vera wang mattresss i found i could stay there all day and all night and not feel sore. ive had the best sleeps on this . BEST MATTRESS EVER! best sleeps, hugs my body perfectly, very comfortable. i have owned this mattreess for three years and no problems

Threee years ago I bought what I thought would be the best mattress for my back wrong. Two and on half years later the center of tghe matress caved in and when you stand it on its side to turn it all the insides fall to one side, turn it the other way the the same this happens. I contacted Serta they said that the mattress was definately "defective" and we don't make those any more because we have had so many problems, but can't help me because I can't find my original receipt. I know I will be searching thru all boxes for that receipt. Because this single mother of three has to have a decent bed to sleep on so I don't wake up in pain. I have to work. But if I don't find that receipt Serta will be leaving me out in the cold.

My wife was tired of this mattress after 6 months when it started sagging), and I thought it just needed more break in time. Suffered through it but now the sagging is about 3" on each side. Time for another mattress. Going to Prana.

My wife and I purchased a Vera Wang mattress for $2500 in April of 2011. It was less than 6
months before it started sagging pretty badly. We rotated the mattress as we were told to in
their instructions, and it was still that bad. We contacted The Bedding Company in Omaha
Nebraska to file a claim. When Robert (the owner of the store) came out to inspect the
mattress he said that a stain on the mattress invalidates our warranty. He also yelled
and screamed at me every time I talked to him. He had me so worked up that by the time
I called Serta to talk to them about it, they were upset about my attitude. I guess they
don't like to be yelled at either. The guy from Serta claims that they care if a customer
is upset, but still insisted on hiding behind the warranty.

We were never given a copy of the warranty. There was a piece of paper that said that the
receipt and the tag on the mattress were our warranty. The only thing that refers us to any
sort of warranty is a small code on the corner of the tag that says W9. That's it. There's
no label that says warranty code or anything. There's certainly nothing that warned us to
seek out a copy of the official warranty. The Serta guy said 'some' stores don't give you a
copy because it's available online. Then shouldn't it say that on the receipt?!

As far as I'm concerned, they lied and cheated their way to our money. I've seen numerous
posts about this bed being bad in about the same amount of time. It seems that they never
'want' to honor their warranties. I read on a message board that they will look for a tiny
little drool stain in order to not have to fix it. We'll never buy anything more than a
standard mattress, and will make sure it has a cover on it immediately.

Shame on you Serta, and shame on The Bedding Company in Omaha, Nebraska!

Made my purchase on 4/26/09.
This mattress was great for about 6 mo. it has been getting worse ever since. Sagging on both sides the mattress top is also separating causing it to wrinkle , and I wake up with a back ache 1/2 way through the night.. I hope the store will stand behind there product and let me exchange it.
If not I will never buy another Serta.

I bought this king sized mattress set originally in spring of 2007. It felt *great* in the showroom, and took a lot to convince me- as it was the most expensive one there. I believe in 'you get what you pay for', so I ponied up the $1500.00.
It took 2 years for me to wake up in pain enough times to call the furniture store I purchased it from and complain. He acted as if he was doing us a favor, because he said Serta required there to be a 6" sag or impression for it to be covered under warranty. The mattress is only 9-10 inches thick to begin with.... Funny, but I just took the tags off to get the model # for this review, and Serta states 1 1/2" sag or impression..... If that is the case, we should be getting a new mattress every 6 months to a year from Serta, for the duration of the warranty, because it is well over a 1 1/2' hole I am/have been sleeping in. This time it has been 3 years, and waking up is a nightmare, and requires pain medicine to make it stop.
Vera should have stuck to designing clothes, and Serta should have made a better mattress- Perfect Sleeper? More like a torture chamber with sheets.. This one is horrible. I would not recommend it to someone I hated.