Bottom Line What's this brand like?

Brand Overall Rating

7.9 /10
7.91918832972
What's this?

9 people have reviewed this line


Most Common Praise

Most Common Complaints

Warranty Claims

Warranty claims process is unfair or inefficient.

Models Chattam & Wells

Reviews Chattam & Wells

The Chattam & Wells line is recommended by 4 of our 9 reviewers.

Do you have a Chattam & Wells mattress? Write a Review!

Recent Praise Chattam & Wells

“Will never buy another brand...this one is wonderful!!!”

  • Comfort: Just right
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Excellent
  • Temperature: Just right
Pros:

Comfort
Pressure Relief
Temperature Control

Cons:

None

We've had this bed for 9 years now with everyday use. I've slept in just about every other kind of high-end bed in luxury hotels, etc., and not one of those beds has been as refreshing and comfortable to me as the C&W. I can't wait to crawl in at night and wake up refreshed and pain free every morning. (I'm 60 years old and 260 pounds, so I've got some aches here and there and am heavy for beds.) Never any aches and pains in the mornings though...this bed couldn't be better for tired muscles and joints! Even at my weight, this bed has held up to 95% of its original solidity after 9 years. We're building a retirement home in another state and I'm already shopping for more C&W beds. I'm sorry about you other disappointed folks, but this boy is a believer!


“best in the world”

  • Comfort: Just right
  • Support: Excellent
  • Durability: Way better
  • Pressure relief: Excellent
  • Temperature: Just right
Pros:

Support

Cons:

None

  • Purchased in Jul 2003

I really don't understand why others have had such problems. This mattress will never need to be replaced. Of course it is an extra firm. There is ABSOLUTELY no evidence of usage in the 10 years we've used it for the master bdrm. I did buy it knowing it would last forever due to being individually hand tied and extra firm. I bought a plush topping which we've also used for 10 yrs. It does show some indentation where we both sleep, but not enough to have replaced it yet. I would never buy another mattress than Chatham and Wells. The sales person in San Francisco showed us what it looked like on the inside. A work of beauty. One thing I DO KNOW for a fqact is that one should never never buy tempurpedic or anything like it. Form anything will not hold up and you'll be replacing it in very short order.


“Chattam & Wells”

  • Comfort
  • Support
  • Durability
  • Value
Pros:
comfortable to sleep on
Cons:
mattress developed 'waves' earlyon (+,- 18 months)

have slept on this mattress for 3 years


“Great Mattress!”

  • Comfort
  • Support
  • Durability
  • Value
Pros:
Super plush top is extremely comfortable. Movement (i.e. when my partner turns over or gets up) doesn't transfer to my side at all - so sleep isn't interrupted.
Cons:
The mattress is really thick - 18". So, it's hard to find high quality fitted sheets that actually fit well. Best sheets I've found are the "Perfect Fit" sheets by Sealy.

We bought this California King mattress back in February of 07, and it's still perfect.

Recent Complaints Chattam & Wells

“Two Canyons”

  • Comfort
  • Support
  • Durability
  • Value
Pros:
A Good One Year Purchase
Cons:
Over Priced, Not Well Made, No Warranty - Regardless Of What The Sales Man Says.

Shame On The Makers Of This Product. Don't Say Your The Best When Your Not. The Mattress Has Two Large Depressions Were My Wife And I Sleep. Sleepy's Is The Seller And They Sent A Rep Out And He Denied The Calim For A Stain. I Guess If You Put Into The Warranty All The Common Things To Happen To Mattress Then You Will Never Have To Honor One. I Hope Someone Reads This And Makes The Right Decision Because Of It. More Money Does Not Mean Better. That Was My Mistake...


“Worst mattress we ever owned”

  • Comfort
  • Support
  • Durability
  • Value
Pros:
As touted for 48-60 months
Cons:
After 5 years, mattress collapsing along both sides. Repair must be shipped to Texas from Florida at our expense.

Sides broke down after five years so that we can only sleep in middle of bed.

We paid $3500 plus tax for this as it was touted as the best thing going. The store, Robb and Stuckey chain declared bankruptcy and closed a few months ago.

I would never buy another one of these overpriced, over hyped , Low Quality mattresses.


“Over sold and under delivered”

  • Comfort
  • Support
  • Durability
  • Value
Pros:
First year was like sleeping on a cloud, that's it, one year for 4k
Cons:
By year 3, the sagging caused extreme back issues. The cost is extreme.

We finally decided to get a top of the line mattress since you spend 1/3 of life on it. Sleepy's salesman really pushed this one as top of the line. We moved away from Sterns & Foster at the recommendation of this salesman.
What a mistake, we bought a new S&F yesterday to replace this 4 year old body abuser.
They came up with many excuses not to warranty, too many to name.
It cost Sleepy's and C&W my future business.


“Foam Trap Or Valley Trap”

  • Comfort
  • Support
  • Durability
  • Value
Pros:
Was comfortable for the first five years.
Cons:
Pillow top broke down. After nine years no support. and traps you. Difficult to turn and get out of bed.

Loved the bed at first but has not held up considering it's $3600 price tax. At nine years the foam is so broken there is no support and getting out of bed seems like climbing out of a deep hole. We decided it would be better to by a good bed from a wholesale warehouse at 1/6 the price and get a new bed every couple of years. We would come out ahead.
We are removing the pillow top and adding a gel topper. The springs are still very good. Store told us the Warranty was not valid since the company is now owned by someone different than when we bought the bed.


“I will never purchase another Chattam & Wells product again...”

  • Comfort
  • Support
  • Durability
  • Value
Pros:
0
Cons:
Very bad customer service and Chattam did not stand by their product warranty.

I finally decided to purchase an expensive bed/mattress. I decided to go with Chattam & Wells~ Sadly after having the bed for less than a year I noticed defects~ contacted a rep for Chattam and Wells as there is a 10 year warranty. I was told that they would not honor the warranty and in fact made it null & void as the rep stated that there was a spot on the mattress! The mattress has no spots or discoloration, however, I could not get any cooperation from Chattam~ Very disappointed and I feel like I wasted 4,288.49 (with sales tax)!

Q&A Chattam & Wells

See questions from other mattress shoppers

Answered by Spring Air (1)


Features Chattam & Wells

Overview:

Mattress Components:
Special Characteristics:

Details:

Support Core:
Innerspring
Cover / Quilt:
  • Cover / Ticking Details: 1.0 ounce per square inch Fire Resistant Anti-Microbial Fibers; Silk Comfort Fibers; Cashmere Comfort Fibers
Edge Support:
  • Edge Support Details: Foam Encased Wireless Edge
Core Support:
  • Core Details: 9" Pocket In Pocket Zoned Coil Technology; 2 layers of 7/8" Extended Life Base Foam; Coil Count: 798 coils (queen-size)
Foundation:
  • Foundation Name: Renewable Furniture Grade Foundation
  • Foundation Type: Platform
Warranty:
  • Warranty Details: 10 year full warranty against manufacturer's defects; 10-20 years prorated warranty against manufacturer's defects
Other Features:
  • No-Flip
  • Mattress Thickness: 14" to 19.50"
Warranty:
10 year full warranty against manufacturer's defects; 10-20 years prorated warranty against manufacturer's defects
Foundation:
  • Name: Renewable Furniture Grade Foundation
  • Type: Platform

Available Options:

Comfort Types:
Euro Top, Pillow Top, Tight Top
Comfort Levels:
Firm, Plush

Note: The product line specifications above were derived from the active Chattam & Wells models listed on GoodBed. As a result, these details may not be comprehensive and may not apply to all Chattam & Wells models. If you are seeking specifications for a particular Chattam & Wells mattress, please search for that mattress by name on GoodBed, or check with your local Chattam & Wells dealer.

About this Line Chattam & Wells

Status:
Active
manufacturer:
Spring Air

Details

Support Core:
Innerspring

Additional Information Chattam & Wells

Description:

The Chattam & Wells product line is a collection of mattresses that is manufactured by Spring Air.

Corrections:

Have an update or correction to our information about Chattam & Wells? If so, please take a moment to suggest an edit.

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