Colorado Springs, CO
Nov 28, 2013
We've had this bed for 9 years now with everyday use. I've slept in just about every other kind of high-end bed in luxury hotels, etc., and not one of those beds has been as refreshing and comfortable to me as the C&W. I can't wait to crawl in at night and wake up refreshed and pain free every morning. (I'm 60 years old and 260 pounds, so I've got some aches here and there and am heavy for beds.) Never any aches and pains in the mornings though...this bed couldn't be better for tired muscles and joints! Even at my weight, this bed has held up to 95% of its original solidity after 9 years. We're building a retirement home in another state and I'm already shopping for more C&W beds. I'm sorry about you other disappointed folks, but this boy is a believer!
I really don't understand why others have had such problems. This mattress will never need to be replaced. Of course it is an extra firm. There is ABSOLUTELY no evidence of usage in the 10 years we've used it for the master bdrm. I did buy it knowing it would last forever due to being individually hand tied and extra firm. I bought a plush topping which we've also used for 10 yrs. It does show some indentation where we both sleep, but not enough to have replaced it yet. I would never buy another mattress than Chatham and Wells. The sales person in San Francisco showed us what it looked like on the inside. A work of beauty. One thing I DO KNOW for a fqact is that one should never never buy tempurpedic or anything like it. Form anything will not hold up and you'll be replacing it in very short order.
Shame On The Makers Of This Product. Don't Say Your The Best When Your Not. The Mattress Has Two Large Depressions Were My Wife And I Sleep. Sleepy's Is The Seller And They Sent A Rep Out And He Denied The Calim For A Stain. I Guess If You Put Into The Warranty All The Common Things To Happen To Mattress Then You Will Never Have To Honor One. I Hope Someone Reads This And Makes The Right Decision Because Of It. More Money Does Not Mean Better. That Was My Mistake...
We finally decided to get a top of the line mattress since you spend 1/3 of life on it. Sleepy's salesman really pushed this one as top of the line. We moved away from Sterns & Foster at the recommendation of this salesman. What a mistake, we bought a new S&F yesterday to replace this 4 year old body abuser. They came up with many excuses not to warranty, too many to name. It cost Sleepy's and C&W my future business.
Loved the bed at first but has not held up considering it's $3600 price tax. At nine years the foam is so broken there is no support and getting out of bed seems like climbing out of a deep hole. We decided it would be better to by a good bed from a wholesale warehouse at 1/6 the price and get a new bed every couple of years. We would come out ahead. We are removing the pillow top and adding a gel topper. The springs are still very good. Store told us the Warranty was not valid since the company is now owned by someone different than when we bought the bed.
I finally decided to purchase an expensive bed/mattress. I decided to go with Chattam & Wells~ Sadly after having the bed for less than a year I noticed defects~ contacted a rep for Chattam and Wells as there is a 10 year warranty. I was told that they would not honor the warranty and in fact made it null & void as the rep stated that there was a spot on the mattress! The mattress has no spots or discoloration, however, I could not get any cooperation from Chattam~ Very disappointed and I feel like I wasted 4,288.49 (with sales tax)!
Cover / Ticking Details: 1.0 ounce per square inch Fire Resistant Anti-Microbial Fibers; Silk Comfort Fibers; Cashmere Comfort Fibers
Edge Support Details: Foam Encased Wireless Edge
Core Details: 9" Pocket In Pocket Zoned Coil Technology; 2 layers of 7/8" Extended Life Base Foam; Coil Count: 798 coils (queen-size)
Foundation Name: Renewable Furniture Grade Foundation
Foundation Type: Platform
Warranty Details: 10 year full warranty against manufacturer's defects; 10-20 years prorated warranty against manufacturer's defects
Mattress Thickness: 14" to 19.50"
10 year full warranty against manufacturer's defects; 10-20 years prorated warranty against manufacturer's defects
Name: Renewable Furniture Grade Foundation
Euro Top, Pillow Top, Tight Top
Note: The product line specifications above were derived from the active Chattam & Wells models listed on GoodBed. As a result, these details may not be comprehensive and may not apply to all Chattam & Wells models. If you are seeking specifications for a particular Chattam & Wells mattress, please search for that mattress by name on GoodBed, or check with your local Chattam & Wells dealer.