Goodbed.com

We ordered the king size Tranquil and upon delivery, when we took it out of the box, it appeared to be raised in the middle and had slight dips on the two sides. I convinced myself this had to be the result of shipping upright in the box. But on our first night's sleep, it was noticeably softer on the sides and had a firmer raised ridge down the center. When I lay on it, if I move toward center, it feels like I am on a slant. We had an old Simmons that finally developed body impressions, but it took about 7 years for it to do so. This mattress seemed to be delivered with them! I can't believe it came to us already this way and am convinced it was a showroom model or something (although I have been told by a company rep this would not be the case.) We tried to return it under the warranty in which photos have to be taken to show it has at least a 1 1/2 indentation. Ours is close to this, but what makes me mad is that when there is no body weight on it, it isn't going to look as bad as it feels. It is like a hammock to sleep in and not supportive and I am getting back pain after sleeping on it. The company rep also told me, they do get frequent customer calls regarding the ‘appearance of the mattress’ and said the top wool padding would compress where you sleep and give this appearance. However, I reminded her this is what it looked and felt like upon our first night. It came to us this way! We did not create this by sleeping on it. Perhaps it has gotten worse in a matter of just a few weeks? But as a matter of fact, because my husband works nights and sleeps during the day, we have both spent a few weeks sleeping in the middle of it. The middle does not seem to compress like the sides already are. In the end, we were denied a return under the warranty and told "It is a King Mattress so the compacting of wool (impressions) will be a lot more noticeable than on another sized mattress. The impressions they are experiencing are normal and will occur. They should not get much deeper as there is only 1.5” of wool quilted into the cover of the mattress. Because everything is made to order – I can assure you that this was a not a mattress that was previously slept on so impressions right of the box would not be possible." Well apparently the company is calling me a liar. All I can say is, this was our experience, right out of the box, and we have only had the mattress for a month and it is a waste of money because we are going to get something else. There is minimal latex in this thing, so 100% latex is clearly the way to go if you want support.

After 5 months, we have huge body impressions on both sides of our bed. You would think we with 500 pounds which is not case. Needless to say, we have back issues since there is no support. We have been trying to resolve with retailer for almost 7 months.. It is just aggravating ... I also found that this mattress hold heat. The sales guy did a great job on selling us on the Talaly Latex but this product is pitiful and their resolution time is terrible. ..
Sleeping on the couch

After 3 years of sleeping on a $300 futon, I thought I'd save & invest in a good quality mattress. After searching at several stores for "green" mattresses, I found the Natura Serene and purchased one. At first, I really liked the mattress - it was very comfortable. But during the first year it developed this large wrinkle all the way across the middle. I contacted the store & was told they couldn't do anything about it, but the guy was helpful & gave me the name & phone number of who to contact at the company. At first, the woman at Natura seemed quite helpful, asking lots of questions via email. I sent her several photos & she said she'd have to check with her boss. But after 11 emails back & forth, she suddenly said that her boss says it's normal wear & tear! Really? A giant wrinkle? In all the years I've been sleeping on mattresses I've never seen or heard of anything like this! I asked to be put in contact with her supervisor, who told me it's normal for the wool under the cover to shift around and that I could just smooth it out. Of course I'd tried to smooth it out before I contacted them. It will smooth out part way but by morning is in a lumpy wrinkle again. If this is normal, why wasn't I told that every day I was going to have to take my comforter, blanket, sheets and mattress cover off in order to adjust the lumpy wrinkle? I definitely wouldn't have purchased this product! I asked if this is a common problem & got no response. I've also asked to be put in touch with this woman's supervisor, or someone who can assist with this problem. After visiting other mattress stores & showing pictures of the mattress, I've been assured by several mattress specialists that this is NOT normal wear & tear & that the company should stand behind their product. It supposedly has a 20 year warranty & it's only a year old. When I revisited the store where I purchased it, I found out that they no longer carry Natura due to "service issues" and that I should by all means keep after Natura to do something. But what does one do when they just say "sorry" and quit communicating with you? They act like they can sell an inferior or defective product and a "sorry" will get them off the hook.

I would not, under any circumstances, purchase one of their products!

My husband and I purchased this mattress with our wedding money. We both have allergies so we really liked the hypo allergenic, organic qualities. It was very comfortable in the store and the sales person assured us it did not hold heat. We specifically asked as we knew this was an issue with latex mattresses. We were never told about body impressions. Within a month it felt like we were sleeping in 2 seperate beds with a lump inbetween us. This was one of the main reasons we wanted to get rid of our old bed! We also would wake up several times throughout the night drenched in sweat. (good thing we weren't too close to each other!) I have also developed back pain in the last 3 months. Coincidence? The store we bought it from would/could not do anything for us and suggested we call Natura directly. Natura insists that body impressions of up to 1.5" are "normal" and the mattress should not hold heat. Unless I can prove the indentations are deeper than 1.5" there is nothing they will do.
I am so dissapointed with the mattress, with the store, with the customer service and with being out $1,000. PLEASE do your research before buying this brand!