Goodbed.com

Entering into our second time having our mattress replaced under warranty. We bought our King size Simmons Beautyrest Chasewood Firm mattress on 4-15-11 from Mattress Firm in Johnson City, TN. They replaced with a new one on 4-20-12. Just placed a call to have this one replaced as well. Junk! After only 6-8 months they both started to sag terribly, hurting our backs. We will never buy there again! Recommend going to a better retailer. Paid over $1300 for this crap! Also, the management changes frequently at the Johnson City, TN store. Usually not a very good sign.

I bought a mattress when it was matress giant. Still the same people. Still the same poor customer service. They are great when you buy but will not do anything after that. It's a fight for any warranty. They are very rude. Go else where.

The wrong box frame came and was torn. Bought expensive Tempurpedic on 5 years same as cash but didn't like it. Salesperson didn't bother to tell us the bed was bad for stomach sleeps and developed back issues. Exchanged for a new bed the beginning of September that was less than half the cost. Here we are inDecember and my account is still wrong. Many phone calls to get the refund on my statement. Then many call s to get the same as cash back on my statement. NOW calls to get the monthly payment to match my current balance-- not the original balance. Phone calls not returned, finger pointing for the blame. Will NEVER buy from them again.

Update (11/14/12):
I had a problem with billing but several sales staff and managers tried to get the power platform credit and balance out our account to zero. Several MF staff worked on the problem and was resolved. They do get it right.

Original Review (11/3/12):

On 6/7/2012 Mattress Firm in Irving, Texas sent delivery truck to pick up mattress and power platform. All items were picked up by Mattress Firm but the record printed in store shows only mattress but not platform pik-up. Two e-mails have been sent to Mattres Firm Warehouse to see the manifest to prove the platform was also picked up is still unavailable. This is 11/3/12 and still no resolution and Wells Fargo has been notified but still want payment for merchandise I do not have.

Be careful when shopping for a mattress MATTRESS FIRM sold us a mattress for 600.00 that fell apart at the seams when we tried to move it they refuse to refund our money as they say it was in good condition when it left the store. When I asked about the warranty (the one that sold us on the bed) (20 years) they said it doesn't cover seams. When I asked about their wonderfull 100 day gaurantee they said the bed can't go back under the guarantee since it's ripped. They will however be generous and take the bed back if we pay an additional 460.00 for a different bed of their choice!

I went shopping at this store because I needed a mattress in a hurry and they are local. The first mattress I bought hurt my back so bad that I returned it within 3 days. The second mattress I bought began giving me back problems after 3 months. The whole middle of the mattress sank down and springs started making themselves well known. It really hurt. I called the store because they told me I had a 10 year warranty but they never provided the details. Not even on the receipt. I was pointed to their website and informed I was required to pay someone $25 to inspect the mattress and then had to pay $69 for another delivery should the inspection prove the mattress was defective. To me, this is no warranty at all. It says that I have to pay extra for the warranty to take effect. I don't know about the rest of you but when a product is rated with a 10 year warranty and is clearly defective after 3 months the consumer should not have to pay to replace it. I will never do business with this company again. I might even drop the mattress off at their front door so that they have to dispose of it.

Mattress Firm gives a satisfaction guarantee for 100 days.  I am a picky shopper; any store that offers a 100 day guarantee or your money back (minus the pickup fee which is fair) gets my service every time.  I definitely used this policy to my satisfaction.  Our salesman was very patient with us as we went through a comfort exchange.  I also had to do two manufacture's defect exchanges, and both times; he was nice and curteous about it.  I highly recommend Brad from the Minnetonka MN Mattress Firm store.

Untrained "sales" staff. Their job is to SELL and make numbers... the hell with the comfort of the customer. The HUGE inventory in the side room of returns should have been a big clue... they call it a way to guarantee your comfort -- being able to swap for an equal priced or higher priced mattress.... what they neglect to tell you-- that the warranty magically disappears after you have a comfort swap...too bad for the consumer.......worse than the old used car industry before they had lemon laws... they need that same legislation for mattresses

When shopping for a new mattress set for our son, we had several places in mind to look. Our third stop was to be Mattress Firm. When arriving at your store in Kennesaw, GA on 2/13/2011, we were welcomed by two sales associates, Lance and Chris. They were helpful yet not overbearing or pushy. After choosing the Sealy Posturepedic 'Irresistable' mattress set, we were very pleased with the way the sales associates worked with us on a fair price. We made the decision to pick up the mattress set ourselves. We were told it would be delivered to the store on Friday 2/18/2011, but to call first to make sure it was in store for pick up.
I called at noon on Friday 2/18/2011 and was told it was there. At 12:30pm, my daughter and I arrived with pickup truck out front and receipt in hand. When the associate, Chris, checked the computer, it was determined that the box spring had arrived, but the mattress was still at the warehouse. The truck had arrived late. Chris told me they would deliver it to our home at no charge. We were given the choice of that evening between 8:00pm and 11:00pm or Saturday between 1:00pm and 3:00pm. We chose that evening, as I had already taken my son's bed completely apart. I requested that I would really prefer that they deliver as early as possible during that time frame as my husband works a lot of overtime and he is usually in bed between 9:00pm to 9:30pm. We received a call from the delivery crew promptly at 8:00pm and they arrived at 8:15pm. They were friendly and courteous and we could not be more pleased by the overall service we received from Mattress Firm.
Mistakes do happen sometimes, however, they bent over backwards to keep their customers happy and we do appreciated it. I would definitely recommend Mattress Firm to family and friends.

Recently, I sent to visit MattressFIRM in Royal Palm Beach, FL 33411 and I must have spent about 1 hour in there looking at mattresses. The manager at first seemed to care, but when it came to wanting the know prices; he absolutely refused to give us a price until we returned. He said, "that's the way I do business." All I simply wanted to know was the price of 2 different latex mattresses to compare prices and to make sure I knew how much money to bring if I planned on making a purchase. He flat out did not want to provide the price and chuckled, "whatever..." when we finally left the store.