We were told we had a warranty on our mattresses they lied. I spent $1900 on queen size mattresses that were supposed to have titanium rods. It's been less than two years and you and feel and hear the SPRINGS! I was told my warranty is void even if I have a pen mark. I will never buy a product from them again. I will also make sure my friends and family do not purchase either!!!!
Don't fall for their Customer service pitch. We purchased a mattress that we didn't like and tried to return during the 100 day satisfaction period. Finally, after some difficulty, they finally allowed the return for another mattress. Buyer beware though, the second mattress does not come with the same 100 day comfort guarantee and, in fact, the mattress that was delivered as the replacement had no wrapping or tags and I suspect was a mattress that was returned by another customer. That mattress already had body impressions in it and we are not allowed to return it. It is also not covered under Stearns & Fosters supposed 10 yr guarantee. I guess I shouldn't expect an $1800 mattress to last more than 6 months. Attempts at resolving this matter with Sleep Train Cust. Serv. were a joke. They refuse to stand by the mfr. warranty.
Bought mattress in '04. When we got it we felt like it wasn't the same quality as what we tried in store, like they gave us a flawed version of what we paid for. When we sat on the edge of the bed at the bottom, the entire edge sagged. We had them come out and they said it was normal. we bought a BeautyRest. We love the mattress softness, just always felt that what we received wasn't what we paid for. Now less than the 10yrs that are covered by warranty, a spring is poking out of the top of the mattress!! We called and they said if there is any mark/stain anywhere on the mattress, they won't cover it. How does a stain on one side of mattress cause a spring to poke out on the other side? We've been duped!
My sales person was extremely patient with me and knowledgable about his products. He was well trained.
I confided in him about how important a good mattress is to me due to my back issues. He didn't steer me away from my purchase, and why would he, but I wish he would have.
After I made my purchase, before the delivery, I did some research and started to question my choice. I went in and spoke to the manager about that. He reassured me I was making a good choice.
The delivery was so stressful. I told the salesperson I had a waterbed that needing hauling away. (I emptied it first, of course.) But when the delivery people called, they refused to haul away. A salesperson from the store had to bring her car to my home for the delivery people to put the bed in. And they were rude about it. It was like the delivery people and sales people worked for two different companies and liked screwing with each other. But in the end, I'm the one who got screwed as, seriously, the delivery became its own little nightmare.
My wife, son and I went to Sleep Pain mid Sept 2010 after seeing what we liked at Costco. We wanted to make sure we were making a good choice so we stopped into Sleep Pain. We saw something similar but was little more but we liked the 100 day Bull Warranty. Not only was the bed too tall when we got the set, the mattress was way too firm. We tried it for a couple weeks and went back to Sleep Pain and was told to try the shorter Box Spring (which was never offered as an option before). We were also duped into keeping the mattress since they said it will soften up. We had to sign a paper saying we can no longer exchange (we assumed it was just for the box spring and was never informed by the sales person that it was for the whole order, which we found out the hard way).
Ok height problem fixed. Bed still hard after another 2 weeks. My wife stopped in after work to tell them we need to just exchange the mattress for a softer one and we'll pay the price difference. Well, the sales person now says we can no longer exchange. We never exchanged the "mattress," which is worded in their 100 day warranty. I called their headquarters with the same results. They will not budge. The absolutely care nothing about Customer Satisfaction. They are absolute Crooks! We now have a $550 bed set which is useless and we only had it a month. STAY AWAY FROM SLEEP PAIN at all costs. It doesn't matter which location.
On Sunday, I paid for a mattress and box springs, $962. I was told the soonest they could deliver was Wednesday, between 5 and 9 in the evening. I waited; they failed to show up. They did not even call. I called, and the best they could do was deliver it between 3 in afternoon and 9 at night, the next day.I had to wait six hours. 7:30, they called and said they would be there in 45 minutes. Obliviously these guys have too much business to care about individual customers. go somewhere else
Pros: it was a few years ago now, but i definitely negotiated the price down from the ticket. i think that's pretty standard at places like sleep train, but it still makes you feel better about the purchase. again, pretty standard at similar retailers, but they deliver very quickly and remove your old bed.
Cons: it's not the nicest shopping experience based on the store environment, but that's what you get when you are shopping for value.
i was really hesitant to spend so much money on a bed, so i went back a few times and kept trying out the bed i eventually bought. i was worried that it wouldn't get worn in and would be too stiff or it would get too worn in and be too soft. it's so hard to tell from a floor model. the sales person was really patient with me and all my questions and helped steer me to the right bed. i also kept going back and forth between sleep train and 1800mattress a few blocks down. in speaking to salespeople in both stores, the sleep train guy was less salespitchy and more helpful.
I've bought a mattress a few times, and most of the experiences are the same - upsell upsell upsell. No different here. But was able to get the price on a mattress I wanted, walked across the street to the closest mattress store, find the comparable mattress, get a lower quote from them, and then walk back and negotiate them down. Just wished they had saved me the time...
Boxcar Bedding, Sleep Train, Sleep Train Depot, Sleep Train Mattress Center, Sleep Train Mattress Centers, The Sleep Train
Citrus Heights, CA
Additional Information Sleep Train
Sleep Train is a mattress specialty retailer based in Citrus Heights, CA. Sleep Train offers a general assortment of mattresses, including models from Sealy, Serta, Simmons and Tempur-Pedic. Sleep Train has mattress stores in California serving a number of different metro areas.
Sleep Train also owns Mattress Discounters (CA) and Sleep Country USA.
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