We have only had a negative experience with the King Size Euro top Four Season Back Supporter Mattress manufactured by Spring Air and purchased from Schewel’s Department Store in Roanoke, VA. We purchased this bed because our old mattress was 12 years old and the mattress cover was beginning to rip.
We purchased this mattress on October 20, 2011. It was delivered to our home on October 26. After waking up the very next day, we knew we had a lemon. Our first night’s sleep resulted in me not resting due to shoulder and neck pain. My husband’s back and shoulder were sore and he had a mild headache. On October 28, I went back to the store and spoke with the salesman and told him this bed was not working for us. I indicated to him that all four sides sagged and leaned in when we put our body weight on the bed. I also told him that our head was always lowered than the rest of our bodies. The middle of the bed was like a hump in the center. The bed simply felt as if there was no support around the sides at all. He told me to try the bed out a few more days…. Well after a few more sleepless and painful nights as well as sleeping on six pillows, our sleep was no better and we were always leaning on the side and edges.
On October 31, we were directed to the assistant store manager, who set up time for a store representative to do field measurements and testing of the mattress on Nov. 1. The representative simply said the bed was set up correctly and the height measured in tolerance. I kept telling him that was not the issue the issue is that the bed, when you apply pressure on the side or head of the bed leans and sags resulting in awkward head, neck and back positioning. He then called the local Spring Air Representative who was able to come by that same night. Spring Air basically did the exact test, would not lay on the edge of the bed to verify my complaint. He basically told me that all measurements were within guidelines and that they do not warranty comfort. Neither field representative would lie on the side of the bed; they would only lie in the center. Even though I said several times that the head and sides of the bed sags and leans.
After only 7 days of ownership, I am personally in so much pain... my legs, hips, lower back, neck and shoulder ache. I have purchased several; pillows to elevate my head, however even with all of the pillows the head still sags. The center of the bed sits high and looks like a mini mountain and when the bed is made up it looks lumpy and uneven because of the rows on the pillow top.
I sincerely hate this bed and only wish that I had read reviews and did a better job at evaluating this product. However, it is difficult to lay on an in-store bed but get a totally different bed that has poor workmanship and be told you must accept it “as is” even if you indicate the problem within 7 days of ownership. It simply seems like false advertisement because the bed I purchased feels or sleeps nothing like the store floor model. I even went back to the store and laid on the floor sample for 30 minutes. My bed is just not the same bed as the one in the store and neither Spring Air nor Shewels will even consider that possibility. They are only saying that the bed is an as is bed and they don’t warranty comfort I keep telling them it is poor workmanship, quality and manufacture that is directly impacting comfort! Spring Air's warranty leaves everything up to their sole discretion as to honoring an exchange or refund. Needless to say they are doing neither to help me!
The irony is that my sales person told me that I could return the bed if it didn't work out. Because I had not purchased a mattress in 12 years and didn't have any problems with my old purchase, I didn't think it would be an issue. . This bed is the worst and I would never ever recommend this product or the store that we purchased the product from in Roanoke, VA.