Goodbed.com

Shopped around for new mattress. Went to Ortho, Sue-Z the Manager provided us the right types of mattresses to try based on our needs. Purchased the next week. The service, price and delivery accuracy was spot on! Now we're back to getting a great night sleep.

I would give less than one star if I could. Mattress was terrible. After 2 weeks it was sinking in. Causing back pains. After 6 months it had a 3" deep hole where I slept. AWFUL - Luis & the staff don't care. Comfort guarantee is bogus - a scratch or dirty spot voids warranty. Luis said trade it in on a more expensive mattress. Are you kidding me. I just flushed $1000 down the toilet. DO NOT BUY ORTHO MATTRESS!

My mother and father, whom are in their 90s, were in need of new mattresses. They came upon Ortho Mattress' ad in the local paper and I drove them to the store whereupon we were greeted by a saleslady who took them over to the mattress on display that she said was the one in the sale. My parents laid the mattress and decided it was quite comfortable. Since their beds are twin, extra long adjustable, we were informed the mattresses would need to be ordered and would arrive in 2 days. I went to the store to pick them up and the same sales lady was very apologetic and told me it would be another 7 days since they had to be custom made. Today, the promised day, we were called at 3:30 pm and told the mattress were ready to pick up. When I was loading them into my van, I noticed they didn't look anything like the mattress we were sold and questioned the salesman ( the original saleslady was off ). He informed me these were the mattress that were advertised, and acted rather put out that I was dissatisfied. Granted, the mattresses that were purchased were not of high quality but the ones he was giving me were made for a folding hide-a-bed and were only about 3" thick instead of the 6" thick mattress we paid for. The only solution he gave me was a refund, which will take up to 30 days to get. Meanwhile, my 90 year old parents have to go without a while longer. Where did honesty go to?

If you have a 3/4 antique bed and need a new mattress (as I did), you have very few options, because it must be custom made to your specifications. This translates into "non-refundable" -- which would be ok IF the actual delivered items ARE the size you specify. Mine weren't.

I had ordered a 5" low profile box spring and got a 9" one that actually boosts the bed so high that the headboard is totally covered. If you lay on top of it, you can easily touch the ceiling....feeling like a princess and the pea sort of bed.

Unfortunately, we had signed for the delivery and then moved the mattress and "box springs" to our new home to await the antique bed's arrival several months later. We had not measured it before signing for it (BIG MISTAKE). The bed stayed in the old house until it sold.

Moving forward, here we are in the new house with the antique bed and my very costly ($1284.) new custom mattress and "box springs." I put that in quotations, because there are NO springs in this box. In fact, it is CARDBOARD on top of a very cheaply made wood skeleton and covered over with material. We know this, because we took off the material to see if any part of this flimsy too high "box spring" would be usable under the mattress (which is now perched only on the bed boards.

So, FYI, I'm told by the sales people at Ortho that NO ONE has springs in the "box springs" anymore but that the mattress manufacturers insist on packaging them with a mattress set.

Wasting more time, I tried to get to a customer service person at Ortho, which I finally did after 6 tries. But, it would necessitate shipping the box spring back to Los Angeles from Washington state. Get that? The actual cost of the box spring (which isn't a spring, but a cheapy wood contraption with cardboard glued on top) was $136. So, needless to say, to ship it would have cost much more than that. Since the thing was made 9" rather than 5", we had chosen to rip off the outer cover and try to use the board until we saw that it was only a cardboard.

So, since there is nothing to be done for me, I'm putting this here so that others can know to NOT BUY a "box spring" for their new mattress. Go to a lumber yard and get a piece of plywood cut to size to put your new mattress on.

And, if you buy anything custom, DO NOT accept it or sign anything unless you have double checked your original order.

My order # was 47-16098 ordered 2/21/11 and delivered 3/22/11 (in case anyone want to verify that this actually happened)

Great service, product and attention to all of my needs. I sleep like in a hotel every night. Wow. I was impressed with the personal service and the attention to my sleeping needs and patterns. Could not be happier. Once in a while you find a place that does a really great job, and you do not feel pressured or rushed. This is that place.