Communication

Q&A Communication

Store Reviews

Praise for Communication

“Brielle Furniture inSea Girt,NJ - 1108 (terrific service)”

• Purchased from Brielle Furniture (Sea Girt, NJ)

Posted by Stephen M from Matawan, NJ on September 24, 2010

very honest and extremely professional and polite. had a great experience and we've become lifelong customers. we had a question on something and the manager called us back right away. this is the type of customer service I wish I got with every product I buy. definitely give these guys … →

“Mattress Source inColumbia,SC - 1201 (Mattress Source gave me sweet dreams)”

• Purchased from Mattress Source (Columbia, SC)
• The Cloud Luxe (2010) model from the TEMPUR-Cloud Collection (Pre-2014) line by TEMPUR-Pedic

Posted by Tim W from Columbia, SC on December 31, 2010

I came in the store, after only doing a small amount of browsing elsewhere, and was completely opposed to Tempurpedics. The manager of the store was so knowledgeable and helpful he completely changed my mind about them. He showed me other options (pillow top, latex, and memory foam) while informing … →

“Mattress Firm inStoughton,MA - 1527 (Great experience!)”

• Purchased from Sleepy's (Stoughton, MA)
• The Sealy brand

Posted by Bela C from Stoughton, MA on April 1, 2012

Sleepy's had a two day sale that was 60-80% off. I bought a Sealy Posturepedic Mohican Firm/ boxspring with an original price of $1759.99 ended up paying $579.99! Had delivery window of 12-4 on a Saturday, somebody called on Wednesday and then again on Friday to confirm, truck arrived around … →

“Mattress Firm inIrving,TX - 1706 (Corrected Account)”

• Purchased from Mattress Firm (Irving, TX)

Posted by Barry R from Dallas, TX on November 3, 2012

On 6/7/2012 Mattress Firm in Irving, Texas sent delivery truck to pick up mattress and power platform. All items were picked up by Mattress Firm but the record printed in store shows only mattress but not platform pik-up. Two e-mails have been sent to Mattres Firm Warehouse to see the … →

“Mattress Express inNashville,TN - 2098 ("Caught between the Store and the Manufacturer")”

• Purchased from Mattress Express (Nashville, TN)

Posted by Kathryn H from Nashville, TN on January 15, 2014

I have no complaints about the store. The staff were quite pleasant, and the person from whom I ordered my mattress set seemed to go out of his way to help me. Here's the problem: this person, like myself, did not have the opportunity to see or lie on the … →

“America's Mattress inNorth Myrtle Beach,SC - 2147 (The best)”

• Purchased from America's Mattress (North Myrtle Beach, SC)
• The Savant Plush model from the Serta iComfort (Pre-2017) line by Serta

Posted by Brittany from Little River, SC on February 14, 2014

I would like to say that after shopping at Americas Mattress in NMB I wouldn't want to shop any place else they had very helpful and very knowledgeable sales people very friendly. Also their prices are priced super reasonable and there is NO delivery charge and the delivery guys are … →

“Stacy Furniture inPlano,TX - 2483 (Found a great mattress for my toddler)”

• Purchased from Stacy Furniture (Plano, TX)

Posted by Allison P from Plano, TX on June 10, 2014

Jason Jordan was the consultant I worked with at Stacy Furniture, and he helped me find the perfect mattress for my toddler. Most importantly, he helped me measure the exact height the bed would be and give me all kinds of different height options so that my toddler could easily … →

“Sleep City inRochester,NY - 2517 (Excellent customer service!)”

• Purchased from Sleep City (Rochester, NY)

Posted by Barbara P from Rochester, NY on July 29, 2014

This was one of the most pleasant shopping experiences I have ever had. I highly recommend this store for service, quality, pricing and reliability. →

“Mattress Closeouts inTampa,FL - 2888 (love it..love it..love it)”

• Purchased from Mattress Closeouts (Tampa, FL)

Posted by Diane from Valrico, FL on May 9, 2015

Sceptical at first, seemed to good to be true. Spoke with Jennifer and put my mind at ease. My sleep has improved and I love my new bed. Just ordered another for my parents. I am sleeping better knowing I saved over $1500 with a simple phone call. Amazing!!! →

“Nectar - 4779 (Excellent Service)”

• Purchased from Nectar
• The Nectar brand

Posted by Deidra from Huntsville, AL on June 20, 2018

Nectar has to be one of the best companies I have ever dealt with. They were so easy to deal with, fast delivery and great communication before, during and after delivery. →

“Sit 'n Sleep inLos Angeles,CA - 4606 ("Your Wildest Dreams" by the Moody Blues was playing!)”

• Purchased from Sit n Sleep (Los Angeles, CA)

Posted by Laura from Los Angeles, CA on May 14, 2018

I was pretty certain I was going to leave having bought a mattress, as I knew what I wanted. The salesman, Scott, greeted me promptly and took me right over to the sleep test machine, which gave us a good idea of the kind of mattress that would be right … →

“Nest Bedding - 4576 (Would recommend)”

• Purchased from Nest Bedding

Posted by Coral S from Frazier Park, CA on May 9, 2018

Well satisfied with the product and the communication. →

“Douglas - 4663 (Great business model for others to follow)”

• Purchased from Douglas

Posted by Garnet A from Bridgetown, NS on May 25, 2018

Kept me well informed during the manufacturing and delivery process. We were happy we bought from them. →

“WinkBeds - 5807 (Truly a positive experience)”

• Purchased from WinkBeds

Posted by Deborah M from Westerly, RI on April 28, 2019

I bought my WinkBed online after extensive research and I couldn't be happier. I received excellent service from the site and more excellent service from a subsequent email. Ordering it couldn't have been more convenient! →

“Denver Mattress inBryan,TX - 13960 (Over the phone purchasePainless! Easy! Exceptional service)”

• Purchased from Denver Mattress (Bryan, TX)

Posted by Wayne from Bryan, TX on April 8, 2022

Expected bad news regarding a delivery date. However, Garrett was knowledgeable regarding product stock and offered a mattress that provides a more comfortable experience by the same company at a price that was was extremely close to the dealer price of the mattress I initially called about. He communicated clearly … →

“Denver Mattress inCheyenne,WY - 14685 (Great service)”

• Purchased from Denver Mattress (Cheyenne, WY)

Posted by Adri from Cheyenne, WY on May 27, 2022

Derek was super helpful, the employees are great and communication was stellar →

“iSleep inLincoln,NE - 15890 (Loving our bed in Loveland)”

• Purchased from iSleep (Lincoln, NE)

Posted by Karen from Loveland, CO on August 16, 2022

Lynn was very informative and helpful when we stopped in the store to look at the bed. He was available and took care of an issue when the delivery men told us they could not remove our old bed. Shelly has been very professional on the follow up calls to … →

“Bedding Plus inHammond,LA - 17941 (Warranty Info-More than I expected)”

• Purchased from Bedding Plus (Hammond, LA)

Posted by Susan from Mandeville, LA on March 14, 2023

Called last month with questions about the warranty on my Tempur-pedic. Previous calls about warranty were thru Tempur-pedic and did answer my questions. Called Bedding Plus in Hammond and spoke to Tony. He called me back with the number for the Warehouse Manager, Milton. Milton called me to discuss my … →

“Gardner White Furniture inAuburn Hills,MI - 18073 (I bought and paid over 1700.00 in goods and they were out o)”

• Purchased from Gardner White Furniture (Auburn Hills, MI)

Posted by Donna from Lapeer, MI on March 30, 2023

I bought and paid over 1700.00 in goods and they were out of the cleaning products. They called me today and said I could pick them up. I’m 80 years old and it’s not my fault the products were out of stock. I don’t drive that far anymore. I think … →

“Original Mattress Factory inLake Mary,FL - 19330 (Melanie is fantastic. will definitely be using them for su)”

• Purchased from Original Mattress Factory (Lake Mary, FL)

Posted by James from Sanford, FL on October 3, 2023

I was calling all over and couldn't get what I need...she was tremendous...even called back to tell me what location had what I needed. What a great company..and they are extremely lucky to have Melanie...The best. →

“Denver Mattress inIdaho Falls,ID - 19814 (Kind, clear and excellent communication.)”

• Purchased from Denver Mattress (Idaho Falls, ID)

Posted by Jamie from Salt Lake City, UT on December 22, 2023

Fast and easy process. →

Complaints for Communication

“Mattress Warehouse inHarrisburg,PA - 1241 (Sleepless:( with no response)”

• Purchased from Mattress Warehouse / Sleep Happens (Harrisburg, PA)
• The Sealy brand

Posted by Traci M from Harrisburg, PA on February 3, 2011

This is the worse company I have ever dealt with! I’m not a complainer, however when you pay over $700 for a “Sealy” bed, you expect it to last more than a couple months. I purchased a Full size “Sealy” bed & within 2 months the boxsprings were making noises … →

“Sleepy's - 1087 (AWEFUL AWEFUL SERVICE)”

• Purchased from Sleepy's

Posted by Cindy L from Boston, MA on September 4, 2010

Had to call sleepys customer service about 20 times and have been placed on hol for a total of 2 hrs. iI am still waiting for the mattress as I speak. They say they will deliver at a certain time but do not. Had to reschedule several times. I have … →

“Mattress Firm inSacramento,CA - 1096 (won't deliever)”

• Purchased from Sleep Train (Sacramento, CA)

Posted by Steven B from Carmichael, CA on September 9, 2010

On Sunday, I paid for a mattress and box springs, $962. I was told the soonest they could deliver was Wednesday, between 5 and 9 in the evening. I waited; they failed to show up. They did not even call. I called, and the best they could do was deliver … →

“Mattress World inOrion Charter Township,MI - 1228 (Customer Service Class needed )”

• Purchased from Mattress World (Orion Charter Township, MI)

Posted by Joe K from Oxford, MI on January 25, 2011

I purchased a bed in May, and after the 5th month the bed started to sag in the middle, so much so I started to have lower back pain to the point that I had to reach out to a Chiropractor, and when two people laid down on the bed … →

“Mattress World inColorado Springs,CO - 1210 (Bed time nightmare)”

• Purchased from Mattress World (Colorado Springs, CO)
• The Beautyrest brand

Posted by Dave K from Colorado Springs, CO on January 5, 2011

Very hard to deal with, you have to get pictures, turn bed over, pictures, 5 page form, verifi springs support, pictures, tag must be intact , pictures, then they won't call you back. Simmons is hands off they say to call Mattress World - basically no help. They definatly want … →

“Ashley Furniture HomeStore inBirmingham,AL - 1182 (DON'T Recommend )”

• Purchased from Ashley Furniture (Birmingham, AL)

Posted by Bilal A from Birmingham, AL on December 11, 2010

Where the building and shopping experience may appear nice, Ashley furniture as a company has no desire to please or fulfill an individual shoppers needs. Once an order has been placed, they won't absolutely follow up on that. They make no promises to deliver the item as ordered or to … →

“Furniture Factory Direct inLacey,WA - 1133 (Terrible Customer Service)”

• Purchased from Furniture Factory Direct (Lacey, WA)

Posted by Chan N from Federal Way, WA on October 14, 2010

My wife and I purchased a bookcase at Factory direct at the the Lacey location on 07/03/10. Since it was not in stock we were given an estimated date of 8-10 week. It is now 10/14/10 and we still haven’t received our bookcase. It's been 17 weeks since we paid … →

“Linder's Furniture inCosta Mesa,CA - 1142 (Horrible experience)”

• Purchased from Linder's Furniture (Costa Mesa, CA)

Posted by Matt S from Huntington Beach, CA on October 21, 2010

we bought a bed, mattress, and mattress pad. Linders gave us a delivery date possibility of the end of august. we were going to be out of town and opted for delivery september 10th. I took the day off of work to receive the product. They called late in the … →

“Bob Mills Furniture inOklahoma City,OK - 1134 (Worst customre "service" EVER!)”

• Purchased from Bob Mills Furniture (Oklahoma City, OK)

Posted by Ono Y from Edmond, OK on October 15, 2010

My boyfriend and I ordered a high-end accent table from Bob Mills after the pushy salesman, Steve, unsuccessfully tried to get us to take the chipped floor model. We were in no rush as our house is being built, so we chose to wait the 3 weeks it would take … →

“Mattress King inJonesboro,AR - 1563 (Exchange was a nitemare)”

• Purchased from Mattress King (Jonesboro, AR)
• The Sealy Posturepedic (Pre-2017) line by Sealy

Posted by Jim P from Walnut Ridge, AR on June 27, 2012

THIS INFO WAS IN A BROCHERE BUT NOBODY WENT OVER THAT WITH US. tHEY AVOIDED THE WHOLE RETURN POLICY. We purchased a $800 mattress and it was to hard. Called next day and upgraded for another $100 and had it delivered. Now there was another $300 charge for changing our … →

“Johnson's Furniture inBossier City,LA - 1813 (Doesnt honor advertised sales or advertised military discount)”

• Purchased from Johnson's Furniture (Bossier City, LA)

Posted by Ron S from Haughton, LA on January 29, 2013

I went into Johnson's furniture today looking to buy a sectional. I asked them online in writing if they had a military discount, to which I was told yes they did offer a military discount. They are also advertising "we pay the sales tax" promotion online and with large signs … →

“Ashley Furniture Homestore inHobbs,NM - 1898 (Never go here)”

• Purchased from Ashley Furniture (Hobbs, NM)

Posted by Jerry S from Denver City, TX on April 22, 2013

DO NOT, and I can’t repeat this enough, DO NOT go to Ashley’s for anything at all. They are very friendly while you are thinking about buying their crapy furniture but when you wait 2 to 4 months for delivery, (and it does take that long at least) they will … →

“Sleep Shop inLubbock,TX - 1901 (Mattress is no good)”

• Purchased from Sleep Shop (Lubbock, TX)

Posted by Nonette J from San Angelo, TX on April 27, 2013

I am very unhappy with my new mattress and box spring. I have asked 3 times for a new mattress. they did trade out 2 times but the 3rd mattress broke down also and they would not take it back. They sell #$%$ mattress and do not stand behind their … →

“Sears Essentials inSan Diego,CA - 1960 (A big hustle at delivery!)”

• Purchased from Sears (San Diego, CA)

Posted by Miroslav K from San Diego, CA on July 29, 2013

It was scheduled a pick-up of an old mattress at time of delivery of a new one. Delivery guys refused to pike-up the old one with an excuse that there is blood stains on it. It was a hot chocolate as I am the single man only one sleeping on … →

“Sears - 1991 (the quality of Simmons mattress in Sears is the worst ever )”

• Purchased from Sears

Posted by Bo Y from Atlanta, GA on September 20, 2013

We spent almost $1200 on purchasing a King-set of mattress (Simmons) 6 months ago. At the beginning, this mattress looks fine. After 6 months, it started to show a little hump in the middle of the matress. Now, the hump is so high that we couldn't sleep well on it. … →

“Mattress Firm - 2023 (Poor Customer Service)”

• Purchased from Mattress Firm
• The TEMPUR-Pedic brand

Posted by Sophia N from Burleson, TX on October 23, 2013

My sales person was very helpful, but seemed very unfamiliar with how the state fair ran anything. He lived in Fl and was just in for the fair. Lots of mix ups!! When laying on one of the beds at the fair, I laid in something very wet. I think … →

“Prestige Home Furnishings - 2029 (Not the most pleasing store)”

• Purchased from Prestige Home Furnishings
• The Corsicana brand

Posted by Johnny F from Dayton, OH on October 31, 2013

Whole the owner has knowledge, he is long winded and not the most honest salesperson I have dealt with. Hard to believe the store stay a float! →

“Allen Wayside Furniture inConway,NH - 2228 (Do not buy from here)”

• Purchased from Allen Wayside Furniture (Conway, NH)

Posted by Kevin from Conway, NH on May 4, 2014

My newly sanded floor was damaged by Allen Wayside employees and when we complained we were called liars and accused of damaging the floor ourselves. We purchased an Ashley Vista chocolate sectional sofa from Allen Wayside Furniture Conway NH for our vacation home on October 3rd 2013.We paid in full … →

“Sears inMadison,WI - 2707 (Too Many Excuses)”

• Purchased from Sears (Madison, WI)

Posted by Alice J from Platteville, WI on November 5, 2014

I went into the West Towne Sears store in Madison to look and possibly purchase a Mattress set. After testing the ones in my price range I settled on the one I wanted,purchased it On October 5th and had the delivery day of October 27th scheduled....... or so I thought. … →

“Mattress HQ inTyler,TX - 2719 (Trapped in Tyler)”

• Purchased from Mattress HQ (Tyler, TX)

Posted by Marci D from Chandler, TX on November 20, 2014

Very bad service. Eric will say anything to sell a mattress but has nothing to say when it's not delivered on time. Or the fact that the mattress doesn't fit the bottom box. I called so many times I have the number on speed dial. After 21 days still no … →

“Angelle's Furniture inHattiesburg,MS - 2733 (awful!)”

• Purchased from Angelles Furniture (Hattiesburg, MS)

Posted by Diane from Hattiesburg, MS on December 4, 2014

This business cares nothing for its customers. As soon as they have your money, they are done with you. The pretty smiles and false pleasantries give way to avoidance tactics and angry confrontations. Beware. Any problem with the furniture, warranty, or angelle's lack of professionalism will be swept under the … →

“Mattress Firm - 2764 (I should have read the reviews before purchase)”

• Purchased from Mattress Firm

Posted by Lucille from Kingsport, TN on January 8, 2015

The service is good when the order is taken. But, once they have your money, watch out!!! I canceled my order because I didn't want to wait 2 weeks for delivery. The refund was to arrive by mail in 5 - 7 days. I contacted them twice trying to get … →

“Mattress HQ inTyler,TX - 2838 (Good product, Unprofessional customer service)”

• Purchased from Mattress HQ (Tyler, TX)

Posted by Greg from Tyler, TX on March 22, 2015

Good product, great price, very unprofessional customer service from manager Eric. Wouldn't buy from this store again because of poor customer service from Eric. No home office to register complaint with. Unbelievable!!! →

“Main Street Mattress inFarmville,VA - 3679 (BUYER BEWARE, JUST GO ELSEWHERE.)”

• Purchased from Main Street Mattress (Farmville, VA)

Posted by Eve from Farmville, VA on March 13, 2017

I am absolutely incredulous that I even bought a mattress here, as when I was browsing, a woman came in and was fussing at James for her mattress taking 10 weeks to get there. I brushed it off as just a dramatic customer, a misunderstanding, whatever. Here I am, going … →

“Mattress Inn inSpring Hill,TN - 3776 (We purchased a bed from Mr. Watkins oh he did everything ...)”

• Purchased from Mattress Inn (Spring Hill, TN)

Posted by Teresa from Columbia, TN on May 11, 2017

We purchased a bed from Mr. Watkins oh he did everything to sale the merchandise. The bed arrives it's the wrong bed this was Saturday he said the new bed would be here on Tuesday. We went to the store on Monday to see what time the next day the … →

“America's Mattress inBismarck,ND - 3667 (Deny, Deny, Deny and lie some more)”

• Purchased from America's Mattress (Bismarck, ND)

Posted by Bruce from Bismarck, ND on March 8, 2017

horrible. Given numerous untruths about our mattress, which I unfortunately found out about after the sale, but before delivery. They have a "we got your money, too bad" customer relation policy. →

“Vivians Quality Furniture inEscondido,CA - 3788 (Scammed at this location, buyer beware!)”

• Purchased from Vivian’s Quality Furniture (Escondido, CA)

Posted by Eve from Escondido, CA on May 17, 2017

Scammed! I visited this location on April 1st of 2017. I walked in super excited with my fiance to purchase a bedroom set. A girl (don't remember her name) came up to help us and showed us what they had. We fell in love with a set, and while discussing … →

“Mattress HQ inTyler,TX - 3823 (These people are crooks.)”

• Purchased from Mattress HQ (Tyler, TX)

Posted by Ken from Sachse, TX on June 5, 2017

Do Not buy from these people. Any location. I called all of their locations today. All have disconnected phone numbers. Below is the letter I sent them which was never answered. I was able earlier to talk to someone on the phone and they told me there was nothing they … →

“Sleep City inChicago,IL - 5269 (Stay Away)”

• Purchased from Sleep City (Chicago, IL)

Posted by Shira from Chicago, IL on November 15, 2018

Bought a mattress. Got the wrong one. Were promised by the guy to replace it for no cost for another one. Of course when it came to it, the "other" manager said they "don't do such things and I should buy a new one". Total scam. →

“Mattress 1 One - 4199 (Poor policies)”

• Purchased from Mattress 1 One

Posted by Amy from Pearland, TX on December 18, 2017

I purchased a mattress & box spring & after we got the antique bed set up we quickly discovered the combination was too thick for the antique 4 poster bed. Since the box spring was still in the plastic I received authorization from the corporate office to return the box … →

“Slumberland Furniture inO'Fallon,MO - 4060 (Bad Mattresses, Company Will Not Help After Sale)”

• Purchased from Slumberland (O'Fallon, MO)

Posted by Travis from O Fallon, MO on October 20, 2017

The sales person told me I could do as many reselects as needed until we found the perfect mattress for us. For that reason I started at the lower end and chose a $1300 mattress first. The first mattress I bought was defective and the entire top where our heads … →

“Mancini's Sleepworld inStockton,CA - 4453 (Told best with Warrenty got nothing but more pain. Snakeoil)”

• Purchased from Mancini's Sleepworld (Stockton, CA)

Posted by Chris from Lodi, CA on March 24, 2018

I laid on wonderful bed sold repurpose with a promise of painful Warrenty still held the same. Lies. From first week I called and complained to be told salesman not in store no calls back. I continued to call and complain for a year to no response other then if … →

“Gardner White Furniture inCanton,MI - 5208 (Kelly Leen worst sales rep)”

• Purchased from Gardner White Furniture (Canton, MI)

Posted by wyatt from Westland, MI on October 26, 2018

Kelly Leen is the worst sales rep I have ever dealt with. We bought a sectional over the weekend and she said she was taking care of the sales tax. She never said anything about a delivery fee either. When I looked at my bill I was charged tax and … →

“Macy's - 5571 (Good selection)”

• Purchased from Macy's

Posted by Linda from Littleton, CO on February 19, 2019

Service ok After care poor Bad mattress and customer service even worst →

“Landmark Furniture inKaty,TX - 3886 (Beware of 90 days same as cash. It is not)”

• Purchased from Landmark Affordable Furniture (Katy, TX)

Posted by Martin from Houston, TX on July 17, 2017

My wife was told initially purchase was 1,200. When invoice was ready it said 1,299. They told me the sales man made a mistake. I thought my wife loves this furniture so 99.00 is not a deal breaker. Plus delivery it was 1,388.99 They ran my credit and approved me … →

“Mattress Warehouse inNorwell,MA - 4933 (Don't Go There Unless You Want Poor Customer Service)”

• Purchased from Mattress Warehouse (Norwell, MA)

Posted by Kathleen from Scituate, MA on July 30, 2018

Don't deal with them! I received the most unprofessional treatment as a customer when I called today at 2:00 p.m. to check on the status of a 6-week old order. I was told that they could not tell me right then the status of the order (fine, I get that … →

“Fred's Beds inWilmington,NC - 5711 (I bought my bed from the closed Raleigh store May of 2016...)”

• Purchased from Fred's Beds (Wilmington, NC)

Posted by Loraine from Knightdale, NC on April 1, 2019

I bought my bed from the closed Raleigh store May of 2016 I explained to the sales person that I would be paying for my bed in three payments and didn't need the bed to be financed I also explained to her that I didn't have a laptop or access … →

“HOM Furniture inOnalaska,WI - 6116 (I believe I was quoted a price from Kyle that included th...)”

• Purchased from HOM Furniture (Onalaska, WI)

Posted by Linda E from Chaseburg, WI on August 27, 2019

I believe I was quoted a price from Kyle that included the set(mattress and box spring) but when we called today another guy said it didn't →

“Jerome's Furniture inSan Marcos,CA - 6924 (Avoid Jeromes)”

• Purchased from Jerome's Furniture (San Marcos, CA)

Posted by Darren from Escondido, CA on February 8, 2020

Don’t Make The Mistake I Did Buy Your Furniture Somewhere Else Five Months Effort Over 20 Phone Calls Hours Of Work Missed Six Appointments - Two Of Them Cancelled At The Last Minute Jerome’s Still Won’t Make It Right The Detail: Bought a dining room table from Jerome’s of San … →

“Max Furniture Warehouse inGardena,CA - 8946 (DISAPPOINTED; After being a long time customer!)”

• Purchased from Max Furniture Warehouse (Gardena, CA)

Posted by Cynthia from Inglewood, CA on December 24, 2020

Ordered a recliner which was missing a piece, the delivery person returned and put a piece on that didn't fit and the result left several deep scratches in my wood floor. This has been going on for months now and the lack of communication from mngmnt. and consideration for the … →

“Badcock Home Furniture & More inClermont,FL - 8950 (Broken Promises)”

• Purchased from Badcock Home Furniture (Clermont, FL)

Posted by George from Mascotte, FL on December 26, 2020

The worst experience I’ve ever had with a retailer. It started with missed delivery and no communication from the day of the scheduled delivery. Once we got past that the items arrived with damage. I was promised that they would replace the damaged item in 2 weeks, only for them … →

“The Bone Store - 9382 (Provide honest feedback)”

• Purchased from The Bone Store

Posted by Eddie from Fresno, CA on February 15, 2021

Very disappointed with the lack of communication and followup with the store. Ordered shoes for my Dad 1 month ago. Was initially told would take about 2-3 weeks due to COVID. Never a call back and finally decided to call back and now told shoe in backorder. Had I known … →

“Badcock Home Furniture - 9394 (Not even acknowledged, 4 people behind sales counter)”

• Purchased from Badcock Home Furniture

Posted by Sandi from Blountstown, FL on February 18, 2021

Poor customer service. Came back to home store, bought furniture and had it shipped to the st.joe store. Never heard from them. Finally called and was told our furniture had been there 4 weeks. No phone calls no nothing. →

“None - 9551 (Defective latex mattress)”

Posted by Mark from Deerfield Beach, FL on March 12, 2021

Me and my wife are very dissatisfied with our purchase. After just 5 years their blended latex mattress as you can see is failing. I contacted the owner Ken Hightower via telephone and email and he seem polite and requested photo to be sent to him. After receiving photos from … →

“Badcock Home Furniture & More inDallas,GA - 10160 (Bad business!)”

• Purchased from Badcock Home Furniture (Dallas, GA)

Posted by Myra from Lithia Springs, GA on May 14, 2021

Bad experience with manager and store owner. Lack of communication during an error made on my account! Do not recommend this location! →

“Aaron's inAbingdon,VA - 10446 (Terrible Customer Service)”

• Purchased from Aaron's (Abingdon, VA)

Posted by Douglas from Abingdon, VA on June 7, 2021

Never dealt with a company whom needed communication nor customer service training more than this one. We ordered a washing machine which was supposed to be delivered Friday June 4th. After not hearing anything by 4pm on the 4th we called since the store closes at 6. We were given … →

“Ashley Furniture HomeStore inFresno,CA - 10811 (Bad idea..... Never again)”

• Purchased from Ashley Furniture (Fresno, CA)

Posted by George from Tollhouse, CA on July 14, 2021

All too happy to take my money. Paid for it outright in April still no furniture and now it's July. They have never once called us, we have had to call them. Local store doesn't answer, all you get is transfered or disconnected. Had to pay for delivery, no customer … →

“Mattress Firm - 11141 (Worst customer experience ever.)”

• Purchased from Mattress Firm

Posted by Ryan from South Beloit, IL on August 23, 2021

Store could not figure out how to deliver to my address because it would have to travel across state lines. Figured this out after 2 consecutive missed delivery appointments. Total lack of knowledge and communication. To top it off, it took 11 weeks to process a return. →

“Ashley Furniture inWoodbridge,VA - 11196 (dont shop at ashley)”

• Purchased from Ashley Furniture (Woodbridge, VA)

Posted by patrick from Springfield, VA on August 29, 2021

Ashley does not meet expectations for professionalism, timely delivery, customer service and honesty. From a very frustrated customer, do not shop there, buy there or expect any of the following above. My family purchased two bedroom sets on May 14 and when we purchased our two bedroom sets, we were … →

“Dixie Furniture inWalterboro,SC - 11233 (Don't lie)”

• Purchased from Dixie Furniture (Walterboro, SC)

Posted by April from Walterboro, SC on September 1, 2021

Well first off I was looking to buy furniture for my grandmother. An I asked them when making payments do y'all report that an that will help me build my credit the lady said yes we do. Months go buy still don't see nothing on my credit report. I call … →

“Hoffman's Furniture inMoore,OK - 12147 (THEY SELL YOU FLOOR MODELS AND TRY NOT TO TELL YOU)”

• Purchased from Hoffman's Furniture (Moore, OK)

Posted by Kim from Yukon, OK on November 24, 2021

I spent 1,400.00 on a table that was supposed to come in a box, I purchased on 11/09 and was told the table and chairs would be brand new in the box and available for pick up on 11/15, I wanted to ensure they were going to be boxed as … →

“Mattress Land inCarson City,NV - 12556 (Bought their in house brand based on their recommendations.)”

• Purchased from Mattress Land (Carson City, NV)

Posted by Carol from Gardnerville, NV on December 30, 2021

They said the "house" mattress was equivallent to the much more expensive mattresses. NOPE. Got the bed home, slept (or I should say tried to sleep on it), so darn hard, after 2 hours every bone in my body hurt, I got up and slept on the couch. Next morning, … →

“Mattress Firm inO Fallon,IL - 13113 (Horrible service)”

• Purchased from Mattress Firm (O Fallon, IL)

Posted by Megan on February 17, 2022

Extremely upset with the service we received at this store. We ordered a mattress on September 1st (an almost $4,000 mattress), we were told that it would be delivered October 1st. When it was not delivered, I called the store and was always told "it should be delivered any day, … →

“Gardner White Furniture inRochester Hills,MI - 13537 (Highly fraudulent & unethical behavior - avoid)”

• Purchased from Gardner White Furniture (Rochester Hills, MI)

Posted by Josh from Rochester, MI on March 16, 2022

Do not buy from this store or brand - eternal headaches. I mistakenly perceived GW as a reputable brand. Will file complaint with BBB. First issue, the sales associate in the store sold us our purchase on a payment plan, provided a receipt that reflected this plan, and then later … →

“Discount Furniture World inBurlington,NC - 14550 (Buyer Beware)”

• Purchased from Discount Furniture World (Burlington, NC)

Posted by Crystal from Mebane, NC on May 18, 2022

I had a sectional sofa delivered the last Monday on January. I called 3 weeks later because the arm of the chair was broken, the padding in the arm had fallen and the fabric on my cushions had now become extremely loose. The sofa that I had found so nice … →

“Gibson McDonald Furniture inFolkston,GA - 14668 (Worst Experience!)”

• Purchased from Gibson McDonald Furniture (Folkston, GA)

Posted by Kandy from Bryceville, FL on May 26, 2022

We purchased a couch, recliner and t.v. stand on December 28, 2021. We were told that the couch and t.v. stand were in stock but that the recliner would take 8 weeks. We were fine with that since we were building a house and wouldn't need any of the pieces … →

“Ashley Furniture inSunrise,FL - 15666 (I strongly dont recommend going to this store for many r...)”

• Purchased from Ashley Furniture (Sunrise, FL)

Posted by Osman from Pompano Beach, FL on July 31, 2022

I strongly don’t recommend going to this store for many reasons. They missed up my order. All that was missing was one box Spring twin size. and no one at the store was able to solve the problem, including three different managers at different shifts. Each manager promise that they … →

“Weekends Only Furniture & Mattress inSt Peters,MO - 15888 (Go somewhere else)”

• Purchased from Weekends Only Furniture & Mattress (St Peters, MO)

Posted by Andrew from Saint Peters, MO on August 16, 2022

I purchased a recliner and a sectional at the same time for over $3,200. We set up deliver for August 17th (the day before my birthday). I took off work and cancelled the babysitter to accept delivery. My wife receives a call this morning (Tuesday, Aug 16th, the day before … →

“Farmers Home Furniture inMableton,GA - 16410 (If I could leave 0 stars, I would.)”

• Purchased from Farmers Home Furniture (Mableton, GA)

Posted by Maddie from Atlanta, GA on September 20, 2022

If I could leave 0 stars, I would. Do yourself a favor and read this entire post before purchasing anything from here. This Farmers is the worst customer service experience I have ever had. I bought a reclining couch and floor model table set in February and paid a $100 … →

“Sleep Country Canada inBelleville,ON - 16540 (Bought a mattress and electric bed)”

• Purchased from Sleep Country Canada (Belleville, ON)

Posted by Wayne from Roslin, ON on October 5, 2022

Bought a mattress and electric bed in March. We were told that we would get a 350.00 gift certificate. My wife has called a number of times and the story is always the same. They are looking into it and will get back to her. If you are promising something … →

“Steinhafels inMenomonee Falls,WI - 16611 (Steinhafles in Menomonee Falls Wisc. They discriminated ag)”

• Purchased from Steinhafels (Menomonee Falls, WI)

Posted by Lucy R from Sacramento, CA on October 14, 2022

Steinhafles in Menomonee Falls Wisc. They discriminated against Mrs. Staples by not giving her the exchange mattresses. Asked for a manager Tim stated: #No manager can talk to customers over the phone #No manager can return customer calls #No manager will take complaints ever? #All complaints have to be done … →

“Raymour & Flanigan Furniture Mattresses inClifton Park,NY - 16643 (Horrible customer service)”

• Purchased from Raymour & Flanigan (Clifton Park, NY)

Posted by Karen from Clifton Park, NY on October 17, 2022

Issue with mattress and the replacement mattress. Told them that I want a full refund, but first got the run-a-round (store said call service, called service, they said to call store) and then was told that I can’t get a refund, only replacement. I don’t want a replacement (want to … →

“Denver Mattress inJoplin,MO - 16889 (High and dry)”

• Purchased from Denver Mattress (Joplin, MO)

Posted by Morgan from Joplin, MO on November 16, 2022

Guy talked it up good but never get any calls or information about my order. Order was placed Oct 30th. It’s now Nov. 16th, Still haven’t heard anything. All I bought was sheets. →

“Parker Furniture inSeneca,PA - 17064 (Save your money, buy your furniture some place else.)”

• Purchased from Parker Furniture (Seneca, PA)

Posted by Ken from Shippenville, PA on December 10, 2022

They don't care about concerns customers may have after the purchase. All I got was a run around and never called me back. →

“Bedzzz Express inDaphne,AL - 17913 (They said 1 week but turned to a Month.!)”

• Purchased from Bedzzz Express (Daphne, AL)

Posted by Burak D from Fairhope, AL on March 10, 2023

I bought my previous mattress from Foley store and this time i ended up buying from Daphne store and even tho Garry told me that it was going to be delivered in 1 week or so; after 2 weeks i still dont have my mattress, i just called them but … →

“Crate and Barrel inHouston,TX - 18107 (Still waiting for delivery after 8 months!)”

• Purchased from Crate & Barrel (Houston, TX)

Posted by Esther from Katy, TX on April 2, 2023

Waiting for almost EIGHT MONTHS now and we have still NOT received a non damaged bed!!!! While they make you pay the full amount without any compensation. My story: Delivery (after 5 month wait!) was postponed SEVERAL times including one cancellation because they said the warehouse received a damaged bed … →

“Macy's inHolyoke,MA - 18234 (Dont call them and ask them to ship something for you)”

• Purchased from Macy's (Holyoke, MA)

Posted by Mike from Springfield, MA on April 21, 2023

You try to give the company credit and then you contact them directly. They tell you you can get same day delivery and you pay for the same-day delivery and then they don’t give you the same day delivery and they lied to you about it and you have to … →

“Denver Mattress inColorado Springs,CO - 18846 (Happy then disappointed)”

• Purchased from Denver Mattress (Colorado Springs, CO)

Posted by April from Ashburn, VA on August 2, 2023

We had a good experience at the store with friendly salespeople and convenient check out. We like the mattress we bought but the follow up customer service was poor. They forgot an item in our delivery and didn’t have a reason and then didn’t follow up with letting us know … →

“Leon's Furniture inBurlington,ON - 18913 (Customer service is horrible. Terrible communication I wo)”

• Purchased from Leon's Furniture (Burlington, ON)

Posted by George on August 9, 2023

Customer service is horrible. Terrible communication I would never buy anything from them again →

“Leon's Furniture inSudbury,ON - 18997 (2 BUSTED UP DRYERS)”

• Purchased from Leon's Furniture (Sudbury, ON)

Posted by Jess on August 20, 2023

Ordered a washer and dryer set. Git it home the dryer made loud grinding noises and noticed a dent in the frame. Called leons Sudbury was told to call Samsung. SAMSUNG MADE ME CALL leons back as this was 'not their problem'. Called leons was told I had to call … →

“Bob's Discount Furniture - 19070 (Like Cobra said their delivery sucks. They promised 6-8 wee)”

• Purchased from Bob's Discount Furniture

Posted by Arunkumar on August 28, 2023

Like Cobra said their delivery sucks. They promised 6-8 weeks delivery and took cash upfront and even after 8 weeks there is no talk of delivery. They also do not keep you posted with updates. After contacting them, they now inform that they are scheduling delivery for the 23rd of … →

“Crate and Barrel inHallandale Beach,FL - 19185 (DONT SHOP FROM THIS STORE)”

• Purchased from Crate & Barrel (Hallandale Beach, FL)

Posted by jozi from Pretty Prairie, KS on September 8, 2023

Horrible products! Horrible customer service .Specially Store manager MELISSA JANNES !!!!Horrible store management.Always run away never call back!!!They send me 4 time faulty and used sofa and still didn't recieve new one in 1.5 year. Be far away from this store .If u are lucky you get same product that … →

“JR Furniture inGresham,OR - 19186 (Buyer beware! Don not buy here!)”

• Purchased from JR Furniture (Gresham, OR)

Posted by Dyana from Salem, OR on September 8, 2023

Nancy at JR Furniture took our money in full in May. Promising 4-8 weeks to deliver a Stanton sectional sofa. That’s the last time we heard from Nancy. We’ve called weekly since July to no avail. Non responsive service from managers at multiple locations. It’s Sept 8, 2023 and we … →

“Ashley Furniture inSterling,VA - 19373 (Do Not Shop At Ashley Furniture Sterling, VA)”

• Purchased from Ashley Furniture (Sterling, VA)

Posted by Tahesha from Reston, VA on October 12, 2023

My experience with Ashley Furniture in Sterling, VA (Dulles Town Crossing) has been deeply disappointing and frustrating. Initially I looked forward to furnishing my new home with several significant purchases, but this experience has drastically changed my opinion of the company. Our troubles with Ashley Furniture began immediately after our … →

“Metro Mattress inOlean,NY - 19391 (I dont trust this company)”

• Purchased from Metro Mattress (Olean, NY)

Posted by Dianne from Port Allegany, PA on October 15, 2023

I was misled by the salesman who knew I was trying to decide between two mattresses, which were $1,000 difference in price, because he said I could exchange for the other one if I wanted to. He claims he made it clear that I would still have to pay the … →

“Ashley Furniture inJoplin,MO - 19421 (Jesse - Assistant manager Joplin, Missouri - Anger fella)”

• Purchased from Ashley Furniture (Joplin, MO)

Posted by Natasha from Neosho, MO on October 19, 2023

I love Ashley's furniture and have bought from them for years but their communication is a 1, all communication if you call goes through a call center and the employees are inept. I bought furniture that was damaged and needed to return it. I called 5 different numbers trying to … →

“The Dump inTempe,AZ - 20802 (you would rather refund me my $3000 then deliver on Saturday)”

• Purchased from The Dump (Tempe, AZ)

Posted by Devette R from Phoenix, AZ on May 23, 2024

Have you ever experienced the excitement of purchasing a new piece of furniture, only to be met with unexpected hurdles during the delivery process? Well, that's precisely what happened to me when I bought a luxurious $3000 couch from a dump furniture store. When I purchased this couch I was … →