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Ashley Furniture

What Shoppers Are Saying Ashley Furniture

You are currently viewing the Ashley Furniture reviews page.
Be sure to visit the Ashley Furniture profile for info about the products they carry, store location details, current promotions, photos, videos, Q&A and more!

Top Praise & Complaints Ashley Furniture

Praise

People who are happy with Ashley Furniture frequently praise Customer Service, Expertise and Selection.

  • Service
    83%

    Customer Service
    Professionalism

  • Expertise
    26%
  • Selection
    22%

    Product Selection

People who are unhappy with Ashley Furniture sometimes praise Selection and Other Features.

Complaints

People who are unhappy with Ashley Furniture frequently complain about Customer Service, Issue Resolution, Transparency, Product Quality and Delivery Service.

  • Service
    85%

    Customer Service
    Issue Resolution
    Transparency
    Delivery Service
    Professionalism
    Delivery Speed
    Communication
    Return Policy
    Warranty Claims
    Responsiveness

  • Selection
    18%

    Product Quality

Most helpful positive review

Very kind and helpful

My experience at this Ashley store was incredible. Lizzie was extremely helpful. I needed everything, because I had moved to the area from two states away I left all my old furniture. Lizzie was so personable, and extremely helpful. She made the process … Read more

DeAnn from Somerset, WI

Most helpful negative review

Shady local businessman

Anyone walking in for the first time would already generally know the owner for what he is and what he does. Buyers beware. This is not the place for you to shop. Nothing matters to them once they get your money. It's unfortunate because there aren't a l… Read more

Edward from Las Cruces, NM


Do you have something to say about Ashley Furniture? Write a Review!

Ratings Breakdown Ashley Furniture Reviews

Summary % Praising % Complaining
Service

21%
Customer Service, Professionalism
65%
Customer Service, Issue Resolution, Transparency, Delivery Service
Selection

10%
Product Selection
15%
Product Quality
Expertise

6%
2%
Other Features

6%
3%

Reviews Ashley Furniture

Do you have a Ashley Furniture mattress? Write a Review!

Ashley Furniture Reviews
Ratings
Ratings

(based on 197 ratings + 96 reviews)

  • 5 stars
    (18)
  • 4 stars
    (4)
  • 3 stars
    (1)
  • 2 stars
    (5)
  • 1 star  
    (68)
Recommendations
Recommendations 55 of 197 ratings would recommend Ashley Furniture to a friend

  • Selection: Fair
  • Service: Very poor
Pros:
None
Cons:
None

by Craig s from Indianapolis, IN on Aug 22, 2025


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
None
Cons:
None

by DeAnn from Somerset, WI on Jul 24, 2025


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Professionalism
Cons:
None

by Valarie from Orlando, FL on Apr 12, 2025


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Professionalism
Cons:
None

by Patrick from Martinsville, IN on Mar 3, 2025


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Very poor
Pros:
None
Cons:
None

by Alison from Lakeland, FL on Jan 4, 2025


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
None

by Corey from Elkhart, IN on Dec 26, 2024


  • Selection: Poor
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
None

by Jeremy from Tukwila, WA on Dec 23, 2024


  • Selection: Good
  • Expertise: Excellent
  • Service: Excellent
Pros:
None
Cons:
None

by Julie from Chicago, IL on Oct 8, 2024


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
None
Cons:
None

by Chris from Nashville, TN on Aug 20, 2024


  • Selection: Very poor
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Transparency
Warranty Claims

by Marc from Rancho Mirage, CA on May 2, 2024


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Issue Resolution
Responsiveness

by Patricia from Wentzville, MO on Dec 11, 2023


  • Selection: Fair
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Speed
Issue Resolution
↓ See More ↓
Product Quality

by CHines from Winchester, VA on Dec 5, 2023


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Communication
Customer Service
Professionalism
↓ See More ↓
Transparency

by Natasha from Neosho, MO on Oct 19, 2023


  • Selection: Good
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Communication
Customer Service
Delivery Speed
↓ See More ↓
Responsiveness

by Tahesha from Reston, VA on Oct 12, 2023


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution

by Belinda from Texarkana, AR on May 14, 2023


  • Selection: Good
  • Expertise: Fair
  • Service: Fair
Pros:
None
Cons:
Price
Product Consistency

by Yesenia from Palmdale, CA on May 7, 2023


  • Selection: Fair
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Responsiveness
Transparency

by Holly on Apr 16, 2023


  • Selection: Good
  • Expertise: Good
  • Service: Poor
Pros:
None
Cons:
Customer Service
Delivery Service
Product Quality

by Sandy from Ballwin, MO on Apr 5, 2023


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Professionalism
Cons:
None

by Meghan from Vicksburg, MS on Mar 25, 2023


  • Selection: Good
  • Expertise: Excellent
  • Service: Good
Pros:
None
Cons:
Customer Service
Delivery Service
Delivery Speed

by Cassandra from Lancaster, SC on Mar 2, 2023


  • Selection: Fair
  • Expertise: Fair
  • Service: Fair
Pros:
None
Cons:
Delivery Service
Product Quality

by Jeff w from Springfield, MO on Feb 27, 2023


  • Selection: Very poor
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Professionalism

by Jacqueline G from El Paso, TX on Jan 9, 2023


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Transparency

by Joy from Springfield, MO on Dec 27, 2022


  • Selection: Fair
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Issue Resolution

by Brad from Aztec, NM on Dec 13, 2022


  • Selection: Poor
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Product Quality
Warranty Claims

by Deanna from Canton, MO on Oct 18, 2022


  • Selection: Very poor
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Speed
Professionalism

by Kim from Burlington, WI on Oct 17, 2022


  • Selection: Very poor
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Service
Product Quality

by Dan from Lexington, SC on Sep 30, 2022


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None

by Jaleesa from Fayetteville, NC on Sep 18, 2022


  • Selection: Poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Communication
Customer Service
Issue Resolution

by Osman from Pompano Beach, FL on Jul 31, 2022


  • Selection: Fair
  • Expertise: Excellent
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Speed
Issue Resolution

by John from Lawrenceville, GA on Jul 16, 2022


  • Selection: Fair
  • Expertise: Good
  • Service: Poor
Pros:
None
Cons:
Customer Service
Issue Resolution

by Jim from Atco, NJ on Jun 11, 2022


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Transparency

by James from Wayne, NJ on Jun 11, 2022


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Overall Value
Cons:
None

by Lourdes O from Orlando, FL on Apr 22, 2022


  • Selection: Good
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Transparency

by Edward from Las Cruces, NM on Jan 15, 2022


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Product Selection
Cons:
None

by Angela from Stroudsburg, PA on Dec 16, 2021


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None

by Tammy from Leo, IN on Oct 16, 2021


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Communication
Customer Service
Delivery Speed

by patrick from Springfield, VA on Aug 29, 2021


  • Selection: Good
  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
Communication
Delivery Speed

by George from Tollhouse, CA on Jul 14, 2021


  • Selection: Fair
  • Expertise: Fair
  • Service: Very poor
Pros:
Customer Service
Cons:
None

by Shanna from Mesa, AZ on Jun 29, 2021


  • Selection: Good
  • Expertise: Good
  • Service: Poor
Pros:
None
Cons:
None

by Heather m from Henderson, KY on Jun 12, 2021


  • Selection: Very poor
  • Expertise: Good
  • Service: Fair
Pros:
None
Cons:
Issue Resolution
Manufacturer Service
Product Quality

by Frances from Estero, FL on Jun 4, 2021


  • Selection: Good
  • Expertise: Good
  • Service: Good
Pros:
None
Cons:
Delivery Speed
Product Quality

by Chris from Milwaukee, WI on Apr 23, 2021


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service

by Susie from Dumfries, VA on Apr 4, 2021


  • Selection: Poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
None

by Kaydee from Lubbock, TX on Feb 1, 2021


  • Selection: Fair
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Customer Service

by Sherlynn from Yorba Linda, CA on Jan 27, 2021


  • Selection: Fair
Pros:
None
Cons:
Customer Service
Product Quality

by Rae from Manitowoc, WI on Jan 14, 2021


  • Selection: Fair
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution

by James S from Rockford, IL on Dec 6, 2020


  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution

by James S from Rockford, IL on Dec 5, 2020


  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
None

by Adam from Lisle, IL on Oct 15, 2020


  • Selection: Good
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Delivery Service
Sales Pressure

by Chris from Auburndale, FL on Sep 1, 2020


  • Selection: Very poor
  • Expertise: Excellent
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Service

by Johnae from Manassas, VA on Aug 17, 2020


  • Selection: Fair
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Cost
Transparency

by Juju from Milwaukee, WI on Dec 1, 2019


  • Selection: Good
  • Expertise: Very poor
Pros:
None
Cons:
Transparency

by Alex from Lynchburg, VA on Nov 25, 2019


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Good
Pros:
Customer Service
Store Cleanliness
Cons:
None

by tom from Rochester, NY on Jun 9, 2019


  • Selection: Good
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Professionalism
Transparency

by IO from Port Reading, NJ on May 7, 2019


  • Selection: Fair
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Delivery Service
Transparency

by Ariana from Woodbridge, VA on Mar 31, 2019


  • Selection: Fair
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Transparency

by Jessica from Bolivia, NC on Mar 22, 2019


  • Selection: Very poor
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Return Policy
Transparency

by Kelly from Las Cruces, NM on Mar 8, 2019


  • Selection: Very poor
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service

by Jos from Elkridge, MD on Jan 4, 2019


  • Selection: Very poor
  • Expertise: Fair
Pros:
None
Cons:
Product Quality
Overall Value

by Erica from Hopatcong, NJ on Dec 1, 2018


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Professionalism
Sales Pressure
Cons:
None

by Mark from Eden, NY on Oct 20, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Good
Pros:
Customer Service
Product Selection
Cons:
None

by Megan from Waterville, KS on Oct 7, 2018


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution

by Lee from Decatur, GA on Aug 23, 2018


  • Selection: Good
  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
Delivery Service
Transparency

by Herman from Francisco, IN on Jul 7, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Sales Pressure
Cons:
None

by Eddie R from Fairview Heights, IL on Jan 24, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Product Quality
Sales Pressure
Cons:
None

by Tony from Santa Clara, NM on Jan 18, 2018


  • Selection: Very poor
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Return Policy
Transparency

by Yaima from Harrison, NJ on Jan 2, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Financing
Product Selection
Cons:
None

by James E from Louisville, KY on Dec 13, 2017


  • Selection: Very poor
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service

by mike from San Angelo, TX on Dec 12, 2017


  • Selection: Fair
  • Expertise: Fair
  • Service: Very poor
Pros:
Price
Cons:
Customer Service

by tho from Waterloo, NY on Oct 11, 2017


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
None
Cons:
None

by Brad from Holland, NY on Oct 5, 2017


  • Selection: Good
  • Expertise: Fair
  • Service: Very poor
Pros:
Product Selection
Cons:
Customer Service
Delivery Service
Professionalism

by Rupesh from Minneapolis, MN on Sep 25, 2017


  • Selection: Good
  • Expertise: Good
Pros:
Customer Service
Professionalism
Cons:
Location Convenience

by Dianne from Killarney, MB on Aug 10, 2017


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution

by Terry from Laughlin, NV on Jul 21, 2017


  • Selection: Excellent
  • Expertise: Good
  • Service: Good
Pros:
Customer Service
Price
Cons:
None

by Abel from Pocatello, ID on Jun 26, 2017


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Delivery Service
Expertise
Financing
Cons:
None

by John from Opelika, AL on Jun 20, 2017


  • Selection: Fair
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Shopping Efficiency

by Juliana from Baltimore, MD on Jun 8, 2017


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Cons:
None

by Marquise C from Mccomb, MS on May 23, 2017


  • Selection: Good
  • Expertise: Fair
  • Service: Fair
Pros:
None
Cons:
Customer Service
Issue Resolution

by Juanita from Waco, TX on May 18, 2017


  • Selection: Very poor
  • Expertise: Very poor
Pros:
None
Cons:
Customer Service

by Darcy from Eugene, OR on Nov 25, 2016


  • Prices:
Pros:
Location Convenience
Cons:
Warranty Claims

by Jerru from Montgomery, TX on Apr 1, 2015


  • Prices:
Pros:
Product Selection
Cons:
Customer Service
Delivery Cost
Delivery Service

by Gudia from Middletown, NY on Jul 16, 2014


  • Prices:
Pros:
None
Cons:
Sales Pressure
Warranty Claims

by Deanne from Clearwater, FL on Mar 10, 2014


  • Prices:
Pros:
None
Cons:
Customer Service

by Lauren C from Fairport, NY on Feb 24, 2014


  • Prices:
Pros:
Location Convenience
Product Selection
Cons:
Customer Service
Delivery Cost
Delivery Service

by Dan B from Philadelphia, PA on Aug 26, 2013


  • Prices:
Pros:
Delivery Cost
Product Selection
Store Appearance
Cons:
Communication
Customer Service
Delivery Speed

by Jerry S from Denver City, TX on Apr 22, 2013


  • Prices:
Pros:
None
Cons:
Product Quality

by Sivan R from Ocoee, FL on Apr 18, 2013


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Warranty Claims

by Emmanuel T from Woodbridge, VA on Jan 11, 2013


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Product Selection
Transparency
Cons:
None

by Justin S from Mattoon, IL on Jan 18, 2012


  • Selection: Poor
  • Expertise: Poor
  • Service: Very poor
Pros:
Store Appearance
Cons:
Product Quality
Overall Value

by Shelby C from Eau Claire, WI on Aug 21, 2011


  • Selection: Very poor
  • Expertise: Good
  • Service: Fair
Pros:
Customer Service
Cons:
Product Quality

by Kyle M from Madison, AL on Jun 30, 2011


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Speed
Issue Resolution
↓ See More ↓
Professionalism
Sales Pressure
Transparency

by Cynthia M from Palm Bay, FL on Apr 20, 2011


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Issue Resolution
Product Consistency
↓ See More ↓
Professionalism
Repairs
Return Policy

by Boa B from Columbus, OH on Mar 8, 2011


  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
Product Selection
Store Appearance
Cons:
Communication
Professionalism
Return Policy

by Bilal A from Birmingham, AL on Dec 11, 2010


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Product Information
Responsiveness

by Susan H from Spartanburg, SC on Nov 28, 2010


  • Selection: Poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Product Quality
Professionalism

by Sal P from Las Cruces, NM on May 17, 2010