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Ashley Furniture Mattress Store Reviews

66
Shopper Rating
101 ratings + 54 reviews
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What Shoppers Are Saying Ashley Furniture

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Be sure to visit the Ashley Furniture profile for info about the products they carry, store location details, current promotions, photos, videos, Q&A and more!

Top Praise & Complaints Ashley Furniture

Praise

People who are happy with Ashley Furniture frequently praise Customer Service.

  • Service
    92%

    Customer Service

People who are unhappy with Ashley Furniture sometimes praise Selection and Other Features.

Complaints

People who are unhappy with Ashley Furniture frequently complain about Customer Service, Issue Resolution, Transparency, Delivery Service and Professionalism.

  • Service
    88%

    Customer Service
    Issue Resolution
    Transparency
    Delivery Service
    Professionalism
    Return Policy

  • Selection
    15%

    Product Quality

Most helpful positive review

Friendly salesman as soon as you walk in to the store no ...

Friendly salesman as soon as you walk in to the store no pressure on buying stuff went around the store without no pressure and useful information that we ended up Buying a bedroom set excellent quality thank you Ashley store from Las Cruces NM... Read more »

Tony from Santa Clara, NM

Most helpful negative review

Lie to make the sale, then stick you w/ 30% restocking fee

I should have known better after it took months to get all of our dining set pieces 3 years ago, but I thought that was just incompetence. Now I believe Ashley HomeStore intentionally lies to make the sale, because the customer is then trapped by a 30%... Read more »

Ariana from Woodbridge, VA


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Ratings Breakdown Ashley Furniture Reviews

Summary % Praising % Complaining
Service

22%
Customer Service
67%
Customer Service, Issue Resolution, Transparency, Delivery Service
Selection

17%
Product Selection
13%
Product Quality
Expertise

7%
2%
Other Features

11%
4%

Reviews Ashley Furniture

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Ashley Furniture Reviews
Ratings
Ratings


(based on 101 ratings + 54 reviews)

  • 5 stars
    (9)
  • 4 stars
    (3)
  • 3 stars
    (1)
  • 2 stars
    (3)
  • 1 star  
    (38)
Recommendations
Recommendations 26 of 101 ratings would recommend Ashley Furniture to a friend

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service

by Susie from Dumfries, VA on Apr 4, 2021


  • Selection: Poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
None

by Kaydee from Lubbock, TX on Feb 1, 2021


  • Selection: Fair
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Customer Service

by Sherlynn from Yorba Linda, CA on Jan 27, 2021


  • Selection: Fair
Pros:
None
Cons:
Customer Service
Product Quality

by Rae from Manitowoc, WI on Jan 14, 2021


  • Selection: Fair
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution


  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution

by James S from Rockford, IL on Dec 5, 2020


  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
None

by Adam from Lisle, IL on Oct 15, 2020


  • Selection: Good
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Delivery Service
Sales Pressure

by Chris from Auburndale, FL on Sep 1, 2020


  • Selection: Very poor
  • Expertise: Excellent
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Service

by Johnae from Manassas, VA on Aug 17, 2020


  • Selection: Fair
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Cost
Transparency

by Juju from Milwaukee, WI on Dec 1, 2019


  • Selection: Good
  • Expertise: Very poor
Pros:
None
Cons:
Transparency

by Alex from Lynchburg, VA on Nov 25, 2019


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Good
Pros:
Customer Service
Store Cleanliness
Cons:
None

by tom from Rochester, NY on Jun 9, 2019


  • Selection: Good
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Professionalism
Transparency

by IO from Port Reading, NJ on May 7, 2019


  • Selection: Fair
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Delivery Service
Transparency

by Ariana from Woodbridge, VA on Mar 31, 2019


  • Selection: Fair
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Transparency

by Jessica from Bolivia, NC on Mar 22, 2019


  • Selection: Very poor
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Return Policy
Transparency

by Kelly from Las Cruces, NM on Mar 8, 2019


  • Selection: Very poor
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service

by Jos from Elkridge, MD on Jan 4, 2019


  • Selection: Very poor
  • Expertise: Fair
Pros:
None
Cons:
Product Quality
Overall Value

by Erica from Hopatcong, NJ on Dec 1, 2018


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Professionalism
Sales Pressure
Cons:
None

by Mark from Eden, NY on Oct 20, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Good
Pros:
Customer Service
Product Selection
Cons:
None

by Megan from Waterville, KS on Oct 7, 2018


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution

by Lee from Decatur, GA on Aug 23, 2018


  • Selection: Good
  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
Delivery Service
Transparency

by Herman from Francisco, IN on Jul 7, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Sales Pressure
Cons:
None

by Eddie R from Fairview Heights, IL on Jan 24, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Product Quality
Sales Pressure
Cons:
None

by Tony from Santa Clara, NM on Jan 18, 2018


  • Selection: Very poor
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Return Policy
Transparency

by Yaima from Harrison, NJ on Jan 2, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Financing
Product Selection
Cons:
None

by James E from Louisville, KY on Dec 13, 2017


  • Selection: Very poor
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service

by mike from San Angelo, TX on Dec 12, 2017


  • Selection: Fair
  • Expertise: Fair
  • Service: Very poor
Pros:
Price
Cons:
Customer Service

by tho from Waterloo, NY on Oct 11, 2017


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
None
Cons:
None

by Brad from Holland, NY on Oct 5, 2017


  • Selection: Good
  • Expertise: Fair
  • Service: Very poor
Pros:
Product Selection
Cons:
Customer Service
Delivery Service
Professionalism

by Rupesh from Minneapolis, MN on Sep 25, 2017


  • Selection: Good
  • Expertise: Good
Pros:
Customer Service
Professionalism
Cons:
Location Convenience

by Dianne from Killarney, MB on Aug 10, 2017


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution

by Terry from Laughlin, NV on Jul 21, 2017


  • Selection: Excellent
  • Expertise: Good
  • Service: Good
Pros:
Customer Service
Price
Cons:
None

by Abel from Pocatello, ID on Jun 26, 2017


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Delivery Service
Expertise
Financing
Cons:
None

by John from Opelika, AL on Jun 20, 2017


  • Selection: Fair
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Shopping Efficiency

by Juliana from Baltimore, MD on Jun 8, 2017


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Cons:
None


  • Selection: Good
  • Expertise: Fair
  • Service: Fair
Pros:
None
Cons:
Customer Service
Issue Resolution


  • Selection: Very poor
  • Expertise: Very poor
Pros:
None
Cons:
Customer Service


  • Prices:
Pros:
Location Convenience
Cons:
Warranty Claims


  • Prices:
Pros:
Product Selection
Cons:
Customer Service
Delivery Cost
Delivery Service


  • Prices:
Pros:
None
Cons:
Sales Pressure
Warranty Claims

by Deanne from Clearwater, FL on Mar 10, 2014


  • Prices:
Pros:
None
Cons:
Customer Service

by Lauren C from Fairport, NY on Feb 24, 2014


  • Prices:
Pros:
Location Convenience
Product Selection
Cons:
Customer Service
Delivery Cost
Delivery Service

by Dan B from Philadelphia, PA on Aug 26, 2013


  • Prices:
Pros:
Delivery Cost
Product Selection
Store Appearance
Cons:
Communication
Customer Service
Delivery Speed


  • Prices:
Pros:
None
Cons:
Product Quality


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Warranty Claims


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Product Selection
Transparency
Cons:
None

by Justin S from Mattoon, IL on Jan 18, 2012


  • Selection: Poor
  • Expertise: Poor
  • Service: Very poor
Pros:
Store Appearance
Cons:
Product Quality
Overall Value

by Shelby C from Eau Claire, WI on Aug 21, 2011


  • Selection: Very poor
  • Expertise: Good
  • Service: Fair
Pros:
Customer Service
Cons:
Product Quality


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Speed
Issue Resolution
↓ See More ↓
Professionalism
Sales Pressure
Transparency

by Cynthia M from Palm Bay, FL on Apr 20, 2011


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Issue Resolution
Product Consistency
↓ See More ↓
Professionalism
Repairs
Return Policy

by Boa B from Columbus, OH on Mar 8, 2011


  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
Product Selection
Store Appearance
Cons:
Communication
Professionalism
Return Policy

by Bilal A from Birmingham, AL on Dec 11, 2010


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Product Information
Responsiveness

by Susan H from Spartanburg, SC on Nov 28, 2010


  • Selection: Poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Product Quality
Professionalism

by Sal P from Las Cruces, NM on May 17, 2010

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