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Opening the mattress up after shipping and it not expanding

It’s been over 96 hours and this mattress is still not expanded. Lucid said it could take 2 weeks? If I had known that I would have never purchased it. Any suggestions on how to get it to expand would be helpful?

Seen 1,673 times Last updated Dec 2020

One Answer:

Hi there — Wow, I’m very sorry to hear that. This was not our experience with the one we tested, nor have I ever heard of a mattress taking more than 2-3 days to fully expand. I am guessing that the one you got must have been compressed for an especially long time —perhaps too long. If it is not working for you in its current state, I would really press them to send you a new one or allow you to return it. Feel free to leave them a review here on GoodBed to share this experience with others as well. Hopefully they will make it right and this review will be an opportunity for them to showcase their customer service.

I hope that’s helpful.

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Frequently Asked Questions
Lucid 14" Gel Memory Foam

  • In our evaluation of the Lucid 14" Gel Memory Foam mattress, we found it to be a Medium (5) on the GoodBed rating scale (1= firmest, 9 = softest).
  • Mattress matching is highly personal. This is why GoodBed refuses to publish bogus "best mattress" lists and instead created an advanced mattress matching tool called the GoodBed Quiz. This quiz can assess your requirements in just a few minutes, and then calculate your personal Match Score for the Lucid 14" Gel Memory Foam mattress, along with any of the other 800+ mattresses that we've evaluated.

    To see your Match Score for the Lucid 14" Gel Memory Foam, simply use this link to take the GoodBed Quiz. Your Match Score for this mattress will be shown at the top of your quiz results, and will include a detailed explanation of how it matches up with your personal mattress requirements. Each Match Score is based on over 50 different Mattress DNA™ attributes that we measure through our proprietary mattress testing framework.

  • Yes, the Lucid 14" Gel Memory Foam mattress is adjustable base compatible. This means it is designed to be used on an adjustable base without incurring damage or voiding the warranty. In our review of this mattress, we tested it on an adjustable base to look for any adverse effects as the head and foot are elevated, and to see how well it conforms to the contours of the base both with and without the weight of a sleeper. Overall, we found the Lucid Gel Memory Foam 14" to have very good adjustable base compatibility.
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