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We have a 22 month old mattress that is completely broken down with two gigantic hammock like holes in it and yet the ruler test because it is a pillow top does not show the five in required for a regular mattress. It seems like using the ruler test for a pillow top hybrid like this is just a ruse to avoid backing up their products. Is the only way small claims court? Or is there someone we can talk to who is familiar with the failure of this product? I'm surprised that Macys is still selling it.

asked Aug 01 '18
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Patrick M from Elgin, IL
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Asked: Aug 01 '18

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Last updated: Aug 01 '18

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