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I had purchased a bedroom set from Raymour and Flannigan in Johnson City, NY two years ago and trusted that the adjustable bed and accompanying mattess was a set and would help me in sleeping better with my GERD as well as degenerative arthritis in my lower back. I picked it out and then was taken to another area where it was suggested that I could pick out a more firm mattress to help my back. I had realized that it wasn't as comfortable to sit in to read so I mainly used it as a regular bed. After my husband passed and I found it necessary to move, it was when I was putting the unit together and making sure the base worked properly that I noticed that the mattress was up to 7" away from the base in the "heads up" position and there were 2-3 rolls across the body of the mattress. I questioned R & F that they gave me the wrong mattress and was told that they no longer carried that mattress but wouldn't tell me why it was discontinued. It there is a chance that a representative of your company could look at my mattress and give me an honest opinion, I would greatly appreciate it. All of a sudden the "tag" on the under side of the mattress isn't there (after a rep from R&F checked things out)...his word against mine of course. Anything you could do would be helpful.

asked Mar 27 '18
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Diane from Endicott, NY
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Hi there -- Thanks for your question. It sounds like you're asking whether GoodBed has a local representative that we could send to your house to take a look on your behalf. Unfortunately, this is not a service we offer. That said, if you purchase from a company with whom we have a trusted partner relationship, then we can typically help facilitate resolution of various issues. With other companies, such as Stearns & Foster or Raymour & Flanigan, company representatives can (and often do) receive updates from GoodBed when questions and/or reviews are posted about their products and stores. And of course, they are free to respond to you here, which we encourage them to do.

One other thing to note is that companies are much more motivated to respond when they know that the original poster will actually get notified of their response by email. As such, if you are really looking for help, be sure to complete the last step to sign your question by providing your first name and email address, rather than leaving your question anonymously like this one. Same goes for reviews.

Sorry I can't be of more help on this.

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answered Mar 27 '18
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GoodBed Help ♦♦
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Thank you for your reply.... Diane dianeferraccioli [at] aol [dot] com

I hope that I won't need to pursue major steps to get some satisfaction; would be great to get up in the mornings and have my back feel better than when I went to bed the night before.

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answered Mar 29 '18
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Diane from Endicott, NY
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Asked: Mar 27 '18

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Last updated: Mar 29 '18

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