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GoodBed H.
from San Francisco, CA
answered
Nov 2017
Hi Holly -- Thanks for your question. This sounds like useful feedback for Nectar to hear, so we will try to get someone from Nectar to address this. Hopefully they can speak to it with more context and specifics than we can offer.
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Frequently Asked Questions
Nectar
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- Length: Lifetime warranty.
- Indentation coverage: 1.5" and deeper.
- Claim Fees: For claims beyond 10 years, owners may pay a $50 shipping charge each way..
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Here are the in-home trial details for mattresses purchased from the Nectar website:
- Policy: Comfort Guarantee -- Mattresses can be returned for refund for up to 365 days (after 30 day minimum trial).
- Fees: Full refund with no return fees. Outside the contiguous USA, delivery charges are non-refundable.
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Here are the delivery terms for mattresses purchased from the Nectar website:
- Policy: Delivery available - Free with any mattress purchase
- Set-up: Set-up provided with delivery - Extra fee applies (+$139.00)
- Removal: Removal of old mattress provided with delivery - Extra fee applies (+$20)
- Timing: Nectar ships to you by Fedex ground when you place your order. Allow 1-5 days for arrival. If you request full setup of your Nectar, plan for an extra 1-2 days for the local Nectar team to schedule your setup.
