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Frequently Asked Questions
GhostBed
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- Length: 20-year warranty.
- Indentation coverage: 1" and deeper.
- Proration: 10 years of full ("non-prorated") replacement coverage + 10 years of partial ("prorated") replacement coverage.
- Claim Fees: Customer is responsible for shipping and handling fees related to warranty issues and resolution..
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Here are the in-home trial details for mattresses purchased from the GhostBed website:
- Policy: Comfort Guarantee -- Mattresses can be returned for refund for up to 101 days (after 30 day minimum trial).
- Fees: No return or exchange fees.
- Notes: If you are not happy with the mattress after 30 nights, GhostBed will arrange to have it picked up and will issue a full refund.
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Here are the delivery terms for mattresses purchased from the GhostBed website:
- Policy: Delivery available - Free with any mattress purchase
- Set-up: Set-up not available
- Removal: Removal of old mattress not available
- Timing: Mattress ships within 24 hours of your order.
- Notes: Free delivery in continental U.S.