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Anonymous
from Schaumburg, IL
answered
Feb 2013
The Serta mattresses featured at the Fairmont hotels are made exclusively for the Fairmont. If you are interested in purchasing this mattress, or if you'd like additional detail on the specifications of this mattress, please email GuestPurchase (at) Serta (dot) Com. Thanks!
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Ken Mazda
from Berwyn, PA
answered
Mar 2013
While you may not be able to find the exact mattress the Fairmount Hotel has, if you request the specifications from Serta at the address they provided and then go into your local America's Mattress they'll be able to match you with the bed that is the same but maybe a different name. This will save you a lot of money vs. purchasing it through a hotel hospitality program. |
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Serta
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Here are the in-home trial details for mattresses purchased from the Serta website:
- Policy: Comfort Guarantee -- Mattresses can be returned for refund (after 30 day minimum trial).
- Fees: A 15% return fee + $200 for return shipping is deducted from the amount credited for returns.
- Notes: The iComfort/iSeries In-Home Trial Period is 120 nights. For other products, Serta's Comfort Assurance program is 45 nights.
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Here are the delivery terms for mattresses purchased from the Serta website:
- Policy: Delivery available - Free with any mattress purchase
- Set-up: Set-up provided with delivery - Extra fee applies (+$150.00)
- Removal: Removal of old mattress provided with delivery - Extra fee applies
- Notes: Optional white glove delivery service includes set up, as well as the removal of packaging, your old mattress, and the box spring (if applicable).
