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We have a Simmons Beautyrest king size mattress which was bought about 7 yrs ago. There is a steel rod that runs around the edge of the mattress. During year 2, the rod broke and is now sticking out of the fabric. Has this been an issue with any other persons?

asked Jan 20 '13
Marcus H's gravatar image
Marcus H from Greenville, NC
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Hi Marcus,

If you have your original receipt and if the mattress is not stained, you can likely get a replacement for it. You need to contact the retailer who sold it to you. If you moved away or they are no longer in business, you can contact Simmons warranty department at this URL: http://www.simmons.com/customer-support/warranty-inquiry-form

Try to get some service to see what happens. That isn't a common problem with Beautyrest mattresses.

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answered Jan 21 '13
Andrew Schlesser's gravatar image
Andrew Schle... ♦
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Marcus,

This is certainly a defective mattress. Granted that you haven't abused the mattress by trying to squish it up a staircase or attempting to fold it in half. I would certainly contact the original retailer you bought it from ASAP.

Good luck.

NN

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answered Jan 21 '13
Nick Noblit's gravatar image
Nick Noblit ♦
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Asked: Jan 20 '13

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