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Andrew S.
from Myrtle Beach, SC
answered
Jan 2013
Hi Marcus, If you have your original receipt and if the mattress is not stained, you can likely get a replacement for it. You need to contact the retailer who sold it to you. If you moved away or they are no longer in business, you can contact Simmons warranty department at this URL: http://www.simmons.com/customer-support/warranty-inquiry-form Try to get some service to see what happens. That isn't a common problem with Beautyrest mattresses.
reply
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Nick N.
from Agawam, MA
answered
Jan 2013
Marcus, This is certainly a defective mattress. Granted that you haven't abused the mattress by trying to squish it up a staircase or attempting to fold it in half. I would certainly contact the original retailer you bought it from ASAP. Good luck. NN |
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Here are the in-home trial details for mattresses purchased from the Beautyrest website:
- Policy: Comfort Guarantee -- Mattresses can be returned for refund for up to 100 days
- Fees: Returns refunded in full.
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Here are the delivery terms for mattresses purchased from the Beautyrest website:
- Policy: Delivery available - Free with any mattress purchase
- Set-up: Set-up provided free with delivery
- Removal: Removal of old mattress provided free with delivery
- Timing: After placing your order on Beautyrest.com, your mattress will arrive within 4-14 days.
- Notes: FREE white glove delivery with every mattress.
