I bought a Simmons Beauty Rest World Classic in 2007 and have had to replace it because of an indentation...now it has done the same thing again. It is at least 1.5 inches and in the middle of the mattress. What do I need to do to get it replaced under warranty?
asked Feb 01 '13
Patti S from Evansville, IN
Hi Patti, The warranty procedure is always the same. Call the retailer you bought it from and register your complaint with them. It is their job to deal with Simmons to facilitate an exchange. When you do get authorization to exchange, avoid the plush and pillowtop models, as they will continually wear as yours has. Opt for the plush/firm tight top model for durability. If you want it softer, add a 2" layer of soft latex to do that job well and long term.
answered Feb 03 '13
Peter Cancelli ♦
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Asked: Feb 01 '13
Seen: 1,370 times
Last updated: Feb 03 '13
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