I purchased a ERGO bed direct about 8 months ago now. A little about me. I have had surgery on my lumbar in my back twice now. I had an injury 6 years ago that up until I purchased this bed I simply was sleeping in a rocking chair. Due to my back issues I now have a Nero-Stimulator implanted in my body so I can overcome the pain from my injury. I am 40 years old just for the record.
Since getting the bed I sleep thru the night every night. I love this bed and I will never ever own anything different. My wife used to complain of her hips hurting or being sore when she woke up. Well no more

I will add that it takes about 6 weeks of very minor adjustments to find your setting. I too did spend 2 nights at a Hilton Garden Inn and too was unsure. It was better than what I was sleeping on at home but wasn't sure about spending the $. After many months of researching try to find a company that will give you 90 days to sleep on a mattress and if you don't like it return your $. Yes some will exchange it for a different one, but what happens when the exchanged mattress doesn't fit the bill. Your going to be stuck with it. I would strongly urge you to give it a try. In my opinion it is well with the money and likely the last bed I will ever have to buy

Jeff Bennett Bonney Lake Wa

After reading the comments on the threads above I was very concerned after purchasing the ErgoBed. Let me assure you that my experience was totally different. My bed was delivered after ordering it in approximately 2 weeks by Old Dominion freight. The driver was very careful with the delivery and my box was in great shape. After opening the box I moved the mattress to my bed on a secure platform that I had built. I read the instructions and set the dials to the recommended setting. The bed looked to be constructed very well and the packaging was in great shape. The package was removed and I placed sheets on the bed. I was very satisfied with the condition of the workmanship after inspecting the bed. After sleeping in the bed the first night I woke up amazed with no back pain. My old mattress was 15 years old and was probably the greatest cause of my pain. I have slept on the bed approximately 20 nights now and have had the same amazing night sleep each and every night. I had gone to a local mattress store and had tried many of the mattresses on display and the ErgoBed is definitely the best I have found. My concern and skepticism are gone unless there is a catastrophic event they will have to pry the bed from my possession. I plan on investigating the cooling pad and sheets from the site also. Let me assure you I have no affiliation with the company or the freight service and can definitely recommend my experience to others.

Bill S Coatesville, PA

Hi Folks,

Life is amazing.

First, the comparison video says some people need 4, 5 or 6 weeks to reap the benefits of the mattress. www.myergobed.com/comparison

It took me 2 weeks, not 2 days-- to get my bed adjusted to where my pain was gone.

It is a man made product. It will have some imperfections occasionally. But, it is in 40 something countries in specialty hospitals and nursing homes around the world being used 24/7.

It is built to last.

It is in the Hilton Garden Inns all around the world...being used by different people every day. The mattress obviously doesn't develop a leak very often. Sometimes a rough freight delivery might cause an issue tho.

But the first 10 years of the warranty covers defects. The second 10 years it is prorated coverage.

There are clinical and scientific studies touting the benefits of the mattress.

BBB has A Plus rating.

I am truly sorry everyone can not fully enjoy the benefits of the mattress as I do. After you give it a good test run...at least 30 days,,,return it if you don't like it.. You get all your money back...100% and you don't pay shipping or restocking or whatever others charge. In writing.

Save the box it came in until you know you will keep it.

Yes, I work here....I own a mattress.. and I got my mother one too. try us...you'll like us.

Both my mother and myself love the mattress.

TC

Have you folks searched reviews fro ALL the other mattresses?

There are what? 4 or so here....there are 100's of thousands of these mattresses around the world.

If you don't love it...get 100% refund with no shipping or restocking fees...zilch.

It is the only FDA registered mattress technology that is also clinically proven to eliminate pressure.

It adjusts to each persons body.

Pressure destroys sleep cycles.

Listens to others and lose the best sleep you can get....or try and decide for yourself.

If you took 100 humans and offered all of them $5.....somebody would decline and complain.

God Bless

Tim

I recently purchased MyErgoBed and my advice to you is, DON'T BUY IT. I was intrigued with it at first as well, but it's awful. The dials on both sides of the bed supposedly to regulate the air in the mattress to make it firmer or softer simply does nothing. After about a week, it seemed like all the air was out and I felt like I was sleeping on a wad of cotton...awful.

First of all, they say free delivery, but that is just to the outside doorstep, not to your bedroom and placed on your bed. For that, they offer what they call "white glove delivery" but you have to pay an extra $299. One of the reasons I took the risk of buying this "state of the art" mattress was because of its guarantee, which is a joke. Because I was totally dissatisfied, I decided to return the mattress, and although they advertise that they will pick up the returned mattress at not cost to the purchaser it's not quite so. Yes, they offer free delivery and free returns, but there is a catch.You must put the mattress in a box and bring it out to the outside door for them to pick up. Therefore, you have to buy a mattress box which costs at least $100. Then, if you're a female and live alone, you have to find someone to put it in the box and carry it down to the front door on the day and time that they will pick it up. If you just can't physically do that, they offer their "white glove" service for a total of $512, which includes the box. All total, the cost of trying out their mattress will cost me $812. I feel I've been scammed. Please, please, don't even think about it.

I purchased a Natural Form bed back in September of 2012. It was delivered first week of October. I loved the bed and slept very comfortably. About 4 months later - after the trial period - I started noticing that one side was sagging. I ignored it for several weeks thinking it was my imagination. After a week of tossing and turning I contacted MyErgoBed- the company I bought the mattress from and they referred me to Natural Form for support. I emailed Natural Form I and sent pictures illustrating the approximate 2 ft indented area and was told that was how the mattress is supposed to look- that wear and tear will cause that but was given detailed instructions on how to trouble-shoot the problem, including locating a possible leak in the air chambers wiping with soapy water and looking for bubbles. I expressed my displeasure with having to use my own labor to get this equipment to perform as advertised and was told that the company was very new and didn't have the personnel to come to my house. After each test I fed back the results and was given another task - even asked to move parts from one side to the other to rule out the possibility that it was the base underneath that I had also purchased brand new from MyErgoBed.. I did the trouble-shooting steps even though I wasn't happy about it - then was shipped a replacement part which I could tell was ripped from another assembled mattress.. There was no communication about the part being shipped - I only found out after I had called back to inquire. I also must add - there was no follow-up from my salesperson at MyErgoBed either. When the part came I performed the replacement - zipped the bed back together - it was great for about 3 weeks but since then has started to develop another hole, this time in a different spot.
Both companies have said they want me happy - would even send me a replacement. For now they are sending me air bladders to replace, and they aren't going to charge me to prove they want to make things right. I honestly hope it works but am doubtful. I will update this thread after I perform the repair - free of charge - and only after I sleep on the bed for a month or so. All this for 3 grand!!

I feel like I'm on another planet.

I'm so sorry you had to go through this after paying almost 3 grand...outrageous! I purchased the same mattress in March and wanted to return it after 2 nights. I paid over two thousand and they wanted over $500 to return it. I called American Express and explained that I would be paying the company over $800 ($300 for delivery and $550 for the return) and have nothing in return. Without question, they put in a dispute. The entire amount I paid was refunded to me, and I am extremely grateful. Since I purchased another mattress, the MyErgo mattress has been standing against a wall in my dining room. After Amex credited my account for the full amount, I called Natural Form to ask if they were going to pick up the mattress or did they want me to discard it. The answer was, "Discard it."
How does this company stay in business????????????? Marie M, New York

Hi Dagan -- Unfortunately we don't currently have any reviews of this bed, but hopefully some folks will chime in that have some experience with it. In the meantime, it may help you to know that one of the beds sold by MyErgoBed is the "SAT Bed" by Natural Form.

Dagan, I work for the company that manufactures the mattress you are referring to. It is called Natural Form Sleep Systems. If you want to learn more about our mattresses, i would encourage you to visit our website, www.naturalform.com. My Ergo Bed is a seller of our mattress, but we do sell factory direct. We do honor our warranty and our 90 night in-home sleep trial. We offer free return shipping within that 90 nights, if a customer chooses to return the product. The customer is responsible for placing their products in a box and writing an RMA# along with their last name on the outside of the box. This is why we encourage our customers to keep their boxes throughout the sleep trial. Many simply place their old mattress in the box and store it until they decide to keep, or slide it under their bed, so that it is out of the way. The freight company contacts the customer in advance to arrange a day and time to pick up the product. I hope you will visit our website and feel free to contact us with any questions or concerns.

Sincerely, Patti Ellis- Customer Service Representative Natural Form Sleep Systems www.naturalform.com patti@naturalform.com (800) 432 3842

Yes, I'm wondering the same thing. I'm thinking they may not be in business much longer with such business practices. Lucky you for being a lot smarter than me. I love American Express!

Um - I paid three thousand dollars, when the product failed to perform as promised I was told there is no customer service or backing for this product other than action items and trouble-shooting put on the customer. Rebuilding a king size bed is not on my list of favorite weekend activities, especially after shelling out 3k. I think there is enough margin built in that price point to offer some professional assistance when needed. You are implying that some people just like to complain which is definitely not the case, I have been more than reasonable.
By the way I stayed at a Hilton Garden Hotel last month - the bed was not a Natural Form. Maybe there is a hospital or nursing home the public can test-drive the product before purchasing.

After a lumbar fusion I was desperate for a good nights sleeps. Searched months for a new bed and settled on the My Ergo bed. The first night was painful but I was able to get out of bed and move with little discomfort. This was a huge improvement. It took a couple months to find my setting. Now I sleep pretty good. My issue is the after the purchase service. I took the 30 day sleep survey and for doing so was promised $100 credit towards another product. Took weeks to get a set of sheets ordered and when I finally got them they were the wrong size. Now I'm going on two months to get the correct size and a pick up on the incorrect ones. For the most part my communications are ignored but I keep sending them. The newest excuse from 3 weeks ago is the sheet manufacturer is out of queen size white sheets. really????? I'm very disappointed in the after the sale service. I can't imagine having to make arrangements to return a bed.

I simply filled out a form on their website to get more information. After doing so I received several emails from a sales rep trying to set a time to talk over the phone. I did some research and found the negative comments here and elsewhere. I decided to buy a temperpedic last night. Love it! I sent the sales rep a courtesy email to let him know my decision. Here is his response. Speaks volumes about their company.

"Good luck with that. You obviously did not read the reviews on Temperpedic. Give us a call after you have slept in the memory foam for a month and your back is killing you".

I won't give his full name but David if you were one of my reps I'd fire you! I actually wouldn't be dumb enough to hire anyone who believes be grading customers after they missed a commission is a good idea. I would stay away from this company. Far away! The response I received just confirmed my decision to buy TEPERPEDIC! My choice!

If the owner of the company wants the copy of the email I would be glad to provide it!

Please email me -- patti at naturalform dot com -- and I will address your sheet issue. Sincerely, Patti

I called in to inquire about the bed. My interest lies in knowing the company has a "code" to offer the insurance companies, but will not give it out anymore. I do not understand.

Thank you for your response.