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We just purchased a firm mattress with a gel memory foam pillow top. My boyfriend loves it and sleeps great. I have been sleeping on it a week and I have yet to have a good night's sleep. I wake up stiff and sore. I have had headaches several times this week and feel soreness and stiffness in my neck, middle and lower back and also my hips. Please help, I am not sure what to do?

asked Sep 23 '12
Julie H's gravatar image
Julie H from Cuyahoga Falls, OH
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I'm sorry to hear your uncomfortable with your new mattress. I'll explain a little about the action I take when a customer comes to me with a situation similar to yours.

When one of my customers contacts me regarding discomfort after a week, I usually suggest them to give it a bit longer. Everyone is different when it comes to adjusting to a new mattress. Many adjust instantly and are in heaven the day they get it home. Some others aren't so lucky. Their bodies fight the fact that it's sleeping on something completely different compared to the past 15 years. Some of my customers mention that their new bed seems overwhelmingly soft and uncomfortable. More times than not, I find out that they're previous mattress was significantly firmer and rather old. If they were calling me after three weeks of sleeping on it, I would suggest an adjustment. However, after only one week, I feel the new mattress hasn't had a fair shot at convincing your body it's the right replacement.

I usually recommend trying out a mattress for at least two weeks before going into return/exchange/comfort adjustment conversations. One week is simply not enough time to convince me that mattress isn't right for you. I've personally experienced scenarios where customers quickly change a mattress a few days after getting it home, then regret it.

Perhaps give it two weeks and see if anything changes. After the two weeks if your still in discomfort, certainly give your retailer a call and inquire about their exchange/return policy.

Good luck and I wish you superior comfort in the near future!


answered Sep 25 '12
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Nick Noblit ♦
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Sep 25 '12

Once again, I like Nick's response!! That's about as straight forward as it gets in my book and the best game plan.

One thing to consider is will your boyfriend be just as comfortable on the Plush(non-pillowtop) version of your mattress. If the answer is yes, then perhaps there is a mattress out there that you both will agree is really comfortable.

2-4 weeks is a good time frame to try a bed. The longer you give it, the better. Though if it's really causing some problems in daily life because of lack of good sleep, take some action and head back to the store. The Gel memory foam top may not be as much of an issue as the overall pillowtop comfort level that you have. Try the firmer(not firmest) beds to see if they stand out as a better match.

answered Sep 28 '12
Andrew Schlesser's gravatar image
Andrew Schle... ♦
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Memory foam, even the new gel version is not for everyone. despite popular belief, memory is not a support layer. it just takes the shape of your body. the support is from below, and it sounds like what is below the memory foam is too firm for you.

most mattresses dont have the ability to be adjusted. how you buy it is what you are usually stuck with. unless the store has a comfort return policy, you may be stuck with it.

you might be a better candidate for something like Select comfort with their adjustable airbed, or my own companies product Sterling Sleep Systems, we have a few different options for foam or innerspring beds that have some firmness adjustable features to them, so you could have a side that you like, and your boyfriends could have his memory foam, and everyone is happy. just an idea, but i would start by going back to the store and ask about their comfort return policy, if they have one.

answered Sep 24 '12
Anton Hochschild's gravatar image
Anton Hochsc... ♦
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I agree that it takes time to adjust. In our store we have a return policy, however we ask that a person sleep on it a minimum of 30 days. If after that time you are still not comfortable, and your boy friend is, consider a couple things: First, if the store has returns then return it and try to find a compromise mattress. Or second, consider air technology, the dual adjustability lets you both have the firmness you need. And there might be a possibility, depending on manufacturer to get different foams on different sides, solving your problem.

Hope that helps! Sleep Well!

answered Sep 18 '13
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Tom Heller ♦
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Asked: Sep 23 '12

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