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I have had a Paula Dean pillow top mattress for about 5 years now, but after only about a year we started to notice a sag or hole where we lay. This has gotten worse over the years, and now there is a large hump in the center of the mattress. I wanted to know if this is covered in our warranty?

asked Apr 10 '14
Anonymous166's gravatar image
Anonymous166

Hello,

That particular mattress has a 10 year warranty that covers sagging 1.5" or more. There are stipulations like cannot be stained and must have center support. To enact a warranty, you'll need to go back to the place you bought it from. If they are no longer in business, try this link to Serta's page:

http://www.serta.com/customer-care/warranty-registration/

That will get you started. In most cases the mattress retailer will send somebody out to inspect your mattress and get back to you at a later date with approval or denial.

link
answered Apr 10 '14
Andrew Schlesser's gravatar image
Andrew Schle... ♦
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Asked: Apr 10 '14

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Last updated: Apr 10 '14

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