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Andrew S.
from Myrtle Beach, SC
answered
Apr 2014
Hello, That particular mattress has a 10 year warranty that covers sagging 1.5" or more. There are stipulations like cannot be stained and must have center support. To enact a warranty, you'll need to go back to the place you bought it from. If they are no longer in business, try this link to Serta's page: http://www.serta.com/customer-care/warranty-registration/ That will get you started. In most cases the mattress retailer will send somebody out to inspect your mattress and get back to you at a later date with approval or denial.
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