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Joe A.
from Albany, CA
answered
Nov 2013
I agree with the Admin, these guys only supply online and do not partner with retailers, which leaves it up to online reviews, materials used and feel. On the surface, it looks like it is a well-built bed. Where they might run into some trouble for the FTC is that they claim their foam is "safe" and that is a pretty big claim. Claims of safety are hard to substantiate. What it is simply is a coil based mattress with memory foam and organic cotton cover and a mysterious "thistle" fire barrier. You can't lay on them before you buy, but it looks like they have a generous return policy. While I am not personally a big fan of sleeping on metal coils, it looks like a good value.
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Tom H.
from Chesterfield, MO
answered
Nov 2013
You get what you pay for. Coil mattresses are designed to last 7 to 10 years. While I do not know much about their product, it will not last more than 10 years. Second, smaller firms like this can't buy their springs for the same price as the S companies (Serta, Sealy, Simmons, etc) So where they say they are saving you money, I'm not sure they are. No one gives away their product. Just doesn't happen. They do have a decent amount of coils, but what gauge? It would probably be a heavy mattress with the double coil layers. How do you know how comfortable they are? There are no stores to visit, to lay on them. Which model do you buy, there is no way to compare. How good is the manufacturer? How financially stable are they? Good news is they are BBB accredited. But they lost points on length of time in business. No complaints with the BBB means they take care of their customers, or have limited sales. That is the true value of a mattress retailer. They put items in the store for you to experience. They hire people with knowledge to help guide you. And you can find some mattresses in their stores for the $899 example I saw. A Consumer magazine recommends that you spend at least 15 minutes laying on a prospective mattress before you decide to buy it, not possible in this case. Lastly, we find almost nothing is truly cheaper on line. This is a myth, as most manufacturers require a minimum selling price for their products. Under normal markups, since they manufacture the $899 mattress, their costs would probably be less than $400. To repeat, you get what you pay for! Personally, I would not like to make a major purchase like this without trying it out first. Hope that helps... Sleep Well! |
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- Length: 15-year warranty.
- Indentation coverage: 1.5" and deeper.
- Proration: 2 years of full ("non-prorated") replacement coverage + 13 years of partial ("prorated") replacement coverage.
- Claim Fees: After 2 years, owners pay a $149 processing fee..
- Other Notes: In years 3-5, credit is given for 50% of the original purchase price. In years 6-10, credit is given for 40% of the original purchase price. In years 11-15, credit is given for 20% of the original purchase price..
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Here are the in-home trial details for mattresses purchased from the Saatva website:
- Policy: Comfort Guarantee -- Mattresses can be returned for refund for up to 365 days
- Fees: For returns, Saatva will pick up your mattress and provide a full refund minus a $99 handling fee.
- Notes: Your mattress can be returned for any reason during the 365-night in-home sleep trial. Only the Lineal adjustable base cannot be returned or exchanged.
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Here are the delivery terms for mattresses purchased from the Saatva website:
- Policy: Delivery available - Free with any mattress purchase
- Set-up: Set-up provided free with delivery
- Removal: Removal of old mattress provided free with delivery
- Timing: Typical deliveries range from 2-8 days. Remote deliveries may range from 14-21 days.
- Notes: Saatva now offers free White Glove Delivery, which includes in-home setup + free mattress & foundation removal (NEW as of Dec '17).
