|
Frequently Asked Questions
Nectar
-
- Length: Lifetime warranty.
- Indentation coverage: 1.5" and deeper.
- Claim Fees: For claims beyond 10 years, owners may pay a $50 shipping charge each way..
-
Here are the in-home trial details for mattresses purchased from the Nectar website:
- Policy: Comfort Guarantee -- Mattresses can be returned for refund for up to 365 days (after 30 day minimum trial).
- Fees: Full refund with no return fees. Outside the contiguous USA, delivery charges are non-refundable.
-
Here are the delivery terms for mattresses purchased from the Nectar website:
- Policy: Delivery available - Free with any mattress purchase
- Set-up: Set-up provided with delivery - Extra fee applies (+$139.00)
- Removal: Removal of old mattress provided with delivery - Extra fee applies (+$20)
- Timing: Nectar ships to you by Fedex ground when you place your order. Allow 1-5 days for arrival. If you request full setup of your Nectar, plan for an extra 1-2 days for the local Nectar team to schedule your setup.